Mirraw Online Services Complaints & Reviews

VERY DIFFICULT TO DEAL WITH THIS COMPANY. VERY POOR CUSTOMER SERVICE. I placed an order, it arrived on the said date, however it was missing 3 items. It was impossible to reach they customer support line so I emailed them with the details of the missing items and they replied that one of the items was no longer available, so they would refund me for it. But I had received the item they said was no longer available. I tried calling them, it...

Order Id : M[protected]

Never received products. Asked for a refund a month later.

Worst customer service ever. The only message you get back from customer service is "We would like to inform you that we have escalated the issue to the concerned team, please allow us X hours so that we can check and update you on the status of the product. " X varies from 24-48-72hrs.

The best part is that the...

I had ordered from mirraw.com with order ID #M[protected] on 21st November 2016. After receiving the product I returned it immediately as the Quality was very poor. As per their policy, I have to return the product and I have to pay for the courier. So I did and It is delivered to the 3rd party dealers that this website deals with. I have called and confirmed with both dealers that I have got the product.

PFB the courier tracking...

OUT OF 7 ORDERS ONLY 4 ORDERS RECEIVED!!!

ORDERS I HAVE RECEIVED on 30.11.2016:

Order Details :

1. MARUTI CREATION
Completed
[protected]
Grey embroidered georgette semi stitched salwar with dupatta
Grey embroidered georgette semi stitched salwar with dupatta
USD 22.04
Quantity : 1
Total : USD 22.04
Semi Stitched Material - FREE

3....

I would like to cancel my order placed on Dec 3, 2016. My order ID is M[protected].I wanted to order a different product. By mistake I placed order of the wrong product and now I wish to cancel it. I had chosen the cash before delivery option as mode of payment.I cannot see any cancellation option in the app or in the website. Kindly cancel my order....

My complaint number - Mirraw Online Services Complaint Status Update [ID: 1405086]
First experience is itself a worst experience.
I ordered for 2 sarees but i received proforma invoice stating that quantity is 2 but inside the pack there is only one stock is available. Pls find the scan copy in the attached file. I paid fully for 2 quantity. And also returned both sarees.
Why should i follow for my money behind you people.br...

Miraw is one of the worse online shopping companies i have come across. Very poor customer service.

I am a customer from usa who was cheated by mirraw. I bought 4 items ftom mirraw and it never shipped to me on time but they deducted that amount from my paypal account, each time i send an email i get a response that my ticket is closed. I send them email that i do not need the items any more and then they sent me 3 of 4 items....

Order No. M[protected] got cancelled after successful payment from bank & mirraw declined it under failed payment.I confirmed with bank as well & sent mail containing entire details to mirraw still they are refusing to refund.
Details provided by bank are:
'Payu Id [protected]
Email www.mirraw.com
Txns Id M[protected]
Bank Ref No[protected]
Date 11/12/2016 14:15
Amount 1234
Status Captured.br...

I have ordered Orange Georgette salwar Kameez semistitched suit for Rs. 1439.
The quality of suit is not good. So i have couriered it back to the vendor address through Professional Couriers and shared the information through mail to [protected]@mirraw.com. But i didn't get any reply from them. I also tried to initiate return of the product through app by giving Courier company and tracking number as details. But its showing error as enter...

Hi i ordered saree in mirraw and got the product. But due to quality issue i returned the product. Im sending mails daily to them to refund my amount.. But no response from them till now....

I had returned my order no m[protected] LENGHA) through first flight pod no-i[protected] on 17/11/2016 .I had also called on toll free no but there is no response & in reply every time I got the computerised answer that the team will call you. but till date I didn't got any call from mirraw team. I gain very bad experience form mirraw Please look into the matter & refund the amount...

After ordering I am not able to track current status of my consignment. I have ordered on 24th of Nov. Kindly inform me on my mobile [protected] or email [protected]@gmail.com. I don't know my courier company name. Please provide it....

2 items were ordered. Neither one matches the items described on their site. One is in the wrong materials, wrong colors. The second is not even close - it is a completely different product. Neither item was stitched based on the measurements provided. For weeks they simply kept asking for the pictures of the items and measurements to be sent - which were sent 5 times. Finally they just say they cannot return items and they are stitched correctly...

The product of order number M[protected]is not complying with the product advertised on the website. I am not at all satisfied with it. I want to return it back and expect a payback. Kindly do the needful urgently. Your customer care service is rubbish. My calls were not answered to. When contacted the return address personnel they directed me to contact the customer care which doesn't reply or revert back....

I purchased an item on the 20/10/2016. Order no. M[protected]. I waited two weeks for an email with trace details and when i received none I emailed the company with my first query. I was informed that a docket was opened #70596 and a week was told it was out of stock and I will get a refund. i got an email saying the matter was resolved and the docket was closed and that the money was transferred to my account.. The money has not been transferred...

Obca3ecec_1110 this coupon no has become i active please give me new no. For the product m[protected]. When i called your excecutive said that she will help me out to book for another product after i select one particular product as she can't give another coupon no so i selected one product and then tried to call you web site but they are not lifting call. Same issue i am always facing i very much dispointed from this attitude....

Hi,

I purchase a product from mirraw in october and returned it back immediately because the product quality was extremely poor, did not match the website description and was delivered very late. No one from customer service team is responding to my emails or calls and mirraw has not refunded me my money. Please advise or help me in this issue.

Thanks,
Sneha...

First experience is itself a worst experience. ordered 8 danglers. only were right pieces and remaining 6 pieces were completely some other product which i have, t seen in the whole website. when calling to customer care for support no one answer the call as it is the registered number with them. I sent the product back to them in my own expense. still no response.. NO REFUND. THE THE THE worst experience. THE THE THE WORST STORE THAT STEAL...

These guys are trying to cheat. I ordered in two batches and they delivered first batch missing some item and they ask me to pay minus two items and in second batch they sent some items which I dint order and missed five items. When I mailed them they wrongly calculated and givings me the wrong amount for refund and when ask for the details no responded. Keep sending me the same emails again and again. Worst company and worst customer service....

The outfits they sent are NOT then same quality or design that they advertise! They are very cheap bad copies! The length of outfits are super short and so are the sleeves! Two outfits don't even have similar udni/scarves with them. The fabric sent is not the same as shown online either all four adult outfits came in a box a little bigger then a shoebox! I have attached pictures of what they advertise and what they actually sent😡...