Myntra.com Complaints & Reviews

I have ordered nike air shoes from myntra.
I have received those shoes without original box or tag. The shoes are not having any bar code or sku number. I want to exchange my product with the original nike shoes.

My product code is 10266831 and my order id is 117182626675826635903 I ordered Levis Men navy blue sneakers from myntra app on 2nd May 2021 and placed payment method cash on delivery, which the delivery boy gave me on 6th may 2021, at the time of delivery I asked for the QR code from him and he show the QR code of Instakart service private limited(myntra) from mobile I gave it to scan, I scanned it Rs 925 was deducted from my account(gpay) and deposited Instakart service account (i also attached screenshot of payment), then the delivery boy said tracking id does not say that payment has been successful give me the cash, so i gave payment of rupees 925 to the courier boy vis cash and I received the SMS from myntra that your courier was delivered, so then the double payment went to myntra So the rest of my 925 rupees I want a refund..plz do the needfull... I have attached my bank statement screenshot and google pay history screenshot nd product pictures..plz refund my money..

This is in regards to the Khadims
Women Navy Blue Solid Peep Toes
Size: 40
with Order Id # # 1171298 [protected] for which I had placed the request for return because I received the wrong product. The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and I was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained to them and they told me that I will be getting the resolution by the next 2 days and they declined my request saying that the product passed the WV check. I had to contact the customer care team once again and this time they asked me to share the pictures of the product received along with the barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also, I asked them to show me the proof of QC check they have done. They declined that request as well.

I then had a written request to Myntra on 7 the may attaching the photos of the product for proof and was told that the team will be proactively contacting me for the same but there is no response.
am also attaching the photos of what i have recieved.

Would request you to look into my case as a priority.

I had ordered Indo Era dress along with duppata and palazzo but I received only a kurta of different design. When I contacted Myntra customer care I get a response that as per their quality check they have sent the right product.

I returned item on 3rd May 2021, after that refund had been initiated and they provided ARN No.[protected], but I haven't received my refund in my account yet .Please help.
Thankyou.

This is regarding my order no.117004200168519961603.
On 16th April 2021, I received one single wrong product and 3 products showed delivered. I spoke to customer care immediately and filed the complaint. The product got picked up on 30th April. They refund one product's amount and two are pending. They are not refunding the amount even after speaking to them or writing them again and again.

Hi team
I ordered manish creations sherwani and received a damaged product in a torn plastic inside the myntra packet.
So I returned it and now they are saying quality check failed.

I dont get the point why I am not getting my money back. Myntra gave me a damaged product and when I am returning it then that product is failing quality check. Which means myntra’s product itself failed. Why wont I get my money. Please help me here.

I have already prepaid my order through upi...of a dress that i ordered but when I check the order list on myntra app its not showing

I request myntra to reduce the price of berrylush women blue wrap dress to 791 from 899 as it's too high in price n keep coupon offers available.

On 26th March 21at 8.15 am in Myntra app i purchased goods worth 1213.00 and through their payment gateway effected the payment and the option i took was phonepe app and the Myntra app redirected to phonepe app and effected the payment which was successful and UTR Number is[protected].Myntra is refusing to refund by saying money didn't reach their account.
Pl help to getback account.

I had ordered highlander men grey jean at Myntra app, I have ordered bulk product 15 items costed me around 8k, in 15 products in all i have noticed minor damages but in one i have noticed major damage and request exchange of damage product, I haven't removed tags also, but my exchange was rejected due to used product it's not fair how can wear the product without removing the tags, my request rejected 3times so am complaining about it, . There are 2 damages in that jean.

Order I'd : #1170874 [protected]

I had ordered a DIESEL watch. I didn't liked the watch So I marked the return request. But the pickup was refused by the pickup agent, he told that warranty card is missing, product can't he returned, but I didn't received any kind of warranty card, and he marked the rejection reason - Price tag is missing. It's been more than 12 days my return os on hold and Myntra support is of no use, they just say that your issue will get resolved in 24 hours.
Incident ID -
IN[protected]

Hi team,

We have purchased a fossil watch in myntra for 7497, received a product on 28th around 11:30am and immediately we placed return request because quality of the product is good and guy came and picked within 1hr time he picked up around 12:30 pm in same day, now myntra updated watch quality is not good so we can't provide the refund, that's why we returned the product quality is not good, and we returned within one hr time,

When we returned product within 1hr time how can we use that, and how can we expect me to take that product when it is failed in quality check.
Myntra provided the cheap quality product and refund not provided

This my mobile:[protected]

This the complaint number which I got now.
[protected]

Regards
Ashwini

I ordered puma shoes for 1799, it was an used product as the price tag was also not intact.
I placed return request and the pickup guy denied to take the item and kept the return on hold and asked me to talk to customer care.
I raised a query in customer care and after some hours costumer care resolved my query saying their item was not used and passed all quality check.
This item is myshoesize+1 in size.I can't even use this.
I want my money back.

I ordered footwear (heels of brand mango) from myntra for size 38 around price of 3k
The product arrived and I found it to be loose for me so I wanted to exchange for a smaller size but only size 39 is available

So I immediately placed for a return on the day of the delivery and next day a person came to pick-up checked all the tags and state of the product and took it with him in the state the product arrived.

After 3 days I got message from myntra that my return request has been rejected due to the reason that the product has been used.
I clearly didn’t use the product because it’s of larger size than my feet and if I were to use it I wouldn’t have returned it

I bought 2 items from myntra on 7th feb 2021 out of which i cancelled one and returned another . I got the refund of the returned item but its been 3 months now, and i did not get the refund for the cancelled product . The total amount was 3928rs out of which i still dont have 2728rs . Myntra has only provided me a reference number but I have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted myntra for several times over phone but there is no response from them.
Hence requesting you please look into the matter and help me out.
Order id - 116458602568214519403

I received the product before time but due to size issue I applied for exchange 1 size big (6) but I did not recognize the damage at the time of trial when your people came for exchange he find that.. And now exchange is on hold. Kindly solve the issue asap

Hi,
I'm Nikhil
I have ordered Nike basketball shoes from myntra on 20th of April. When I received the product I noticed that the shoes doesn't fit ant the box is also completely tampered. When I tried to return the product the seller is declining it. Hence I contacted customer care and thy said that the return cannot be initiated without proper price tag. The seller is Indiaflashmart. I spent 4k on these shoes but they seemed useless. I hope this issue ill be resolved and I will be refunded as soon as possible.
thanku

Hi,
I have purchased three sarees for my mother and out of which two have come defective (Order ID[protected]-6407801) and had raised return request multiple times for that which get declined with a response of that MYNTRA has stringent quality check without discussing the issue. Even though the package is in same condition as it was received.
This is consecutive second time this happened to me. They deliberately sending defective products and on complaining they refuse to take back defective product.
Please find below the attached images of the defective products and product came with paper tape on the package to seal it which can be clearly seen on the package.

Very poor service u provided to ur customer myntra. Very disappointed with ur service & refund process. My two refunds are still pending from feb. Products was returned but not rcvd amt till yet. Refund I'd are [protected] & another one is [protected]. Due to wrong guidance of customer exicutive I have multiple accounts of the same nmbr. So unable to see my older orders details so where I put my bank details to get my refund back. Multiple complaint has been registered but not get any resolution from ur side. Not get any response from customer care as well as written complaint. Even till the date not get any supervisor call from ur side not get any mail reply from support wali id. Very bad service provided by myntra. Hope u resolve my problem.