Pizza Hut India Complaints & Reviews

Yesterday I order pizza through online... Surprisingly I did not get invoice, got the KOT.. Pizza quality was very poor, Pizza was not warm..what to say ... Order number[protected]...very much disappoint

So we visited this pizza hut dwarakanagar branch at Visakhapatnam today @ 7.10 pm. the place was pretty empty only 2-3tables filled. We asked for menu n we got it n were ready to give the order by 7.15. however no one was seen to tak order. 2waiters were roaming here n there we started calling them. No response. Slowly all the tables started filling still no one visible. Time 8pm. One waiter started taking orders from some tables of his choice who even came after us. We still kept calling still no response. Time 8.25. Now we were really frustrated n started to leave. Went to the waiter n told him we r waiting since last one hour n he rudely replied every one is waiting. Seriously?? R u ppl giving pizza for free or for charity.. finally we left the place immediately. this kind of behaviour not expected from a reputed food chain like pizza hut.. our mistake that we chose to go to pizza hut to spend some quality time in the new year.. ruined our evening completely.

I placed an order on December 25, 2021 at Kharar pizza hut. My order never got delivered. When i called pizza hut delivery person he said that i will receive refund in 2 business days. Nothing has happened so far. Order no : 10907059

I called pizza hut customer care and they also said that order was not delivered and i would recieve refund. But again no refund has happened so far.

This is a case of fraud. I want to refund to be processed and compensated accordingly for wasting my time, not to mention sleeping hungry.

I have purchased 2 pan pizza and one garlic bread onions in pizza and bread was burnt and bread was very tasteless i want refund for this.

I had placed an order for 8 medium pizzas at 6:45 PM on 31st Dec 2021 to be delivered at 8:30 PM. The pizzas came 45 minutes too late and they were all bashed up. Very sorry state of affairs.

Jyoti Singh
[protected]

I have ordered a pizza n a cold drink with order no. 16057564 which was to be delivered till 10:14 but its not delivered till now and even the amount has been taken and also the customer care number isn't responding

I have placed an order. It's been more than an hour and still order status showing preparing. Pizza hut, ansal plaza, palam vihar, gurgaon branch. Their number is not reachable. Their staff are misbehaving with the delivery guy even not informing the order delay reasons. Such a pathetic service pizza hut. Customer care not reachable. Poor service.

I have ordered online pizza in pizza hut website,
pizza hut, Koramangala branch, Bangalore ORDER NO# 15525985 dt 29.12.2021 bill amount Rs 550.20 and the order was canceled by Pizza Hut, Koramangala branch ( manger number [protected]) because they cannot deliver to my address and they promised me that they will make refund within 24hrs, but after two days no response from the branch. now they say 7 days. kindly help me on this

Name : Jithendra kumar
Mob : [protected].
e mail : [protected]@gmail.com

Date of incidence : 14 Dec 22, 12:38 PM
Description: I had ordered Pizza online using paytm. The Pizza hut called me and informed the delivery location was very far and asked me to cancel the order and informed amount would be refunded in 7 days. Even after repeated follow up, money is not refunded. Very disappointing customer experience.

OrderId : df149aae-33d2-46bf-af83-daa606b33042
Feedback id of complaint on Pizzahut website: 120302

Expectation: Trust issue will be sorted out quickly and amount refunded

I had placed an order through your mobile app on 22nd December 2021 (order ID[protected] and an amount of Rs. 466 was deducted. Since the order had failed, I was told that my amount would be refunded within 2-3 working days. It’s been 5 days and I haven’t heard once regarding the status of the refund. I had reached out through both email and your customer care and didn’t receive a proper response through either channel. I would like my amount to be returned at the earliest.

Hello Pizza Hut,

I had placed an order of Rs.594 on 25th Dec.2021 from sector 12 Dwarka using PizzaHut website but in tracking it is still showing as order confirmed. Since the order was not delivered on time I called customer support for canceling my order but he did not responded positively. I spoke to customer care couple of times and they said I will get a call back for canceling order but I didn't got any.

I request to refund back my money.

Below are the details.

Order#13759656
Email id: sandip.[protected]@gmail.com

Double Treat (2 Pizzas) with Cornetto Double Chocolate
₹475
Personal Margherita
₹66
Stuffed Crust - Cheese Maxx
Personal Veggie Feast
inc.
Pan
Garlic Bread Stix inc.
Cornetto Double Chocolate inc.
Cornetto Double Chocolate inc.
Restaurant Handling Charges ₹25
Tax: ₹28.30
Payment: Card
Total: ₹594

I placed order today 25th December 2021 at 07.10 pm to be delivered to me at 08.30 pm. the pizzas were ordered without onion toppings. They came late, delivered the pizza with onion toppings.
Upon raising a complaint with the delivery person, they took the pizza promised for resolution but nothing happened.

I am left with my money already paid online, no pizza and a person Satish ( +91- [protected]) has refused to help from the store.

Order ID: 15527671

sincerely
Puneet Chandna
[protected]

I have placed order no 18503580 through online mode at 8:03PM, order was to deliver at 8:37pm. But till 9:50 PM, no order has been received.
The issue raised by calling thrice on the customer care number. But no response was received from the customer service representative.
The poor and uthical approach of pizza hut is not acceptable.

I has placed order online on Saturday (18th Dec 2021) :
Magic Pizza Box - Rs. 395/- and Double Paneer Supreme - Rs. 569/-. while i was making my UPI transaction for Rs. 1038 (Incl. of tax) my amount got deducted from my account and transaction was failed. So, dialed up to the pizza hut toll free number[protected], the rep asked me to place the order now and can pay cash during delivery (i paid cash on delivery Rs. 1012 for the same order) and the debited amount (Rs. 1038) will get refunded automatically within 48hrs. Still this amount is not refunded.

I had placed an order of Rs.1400 on 9th Dec.2021 from Dominos app. Order was not confined by restaurant, this it failed . I received the message of the same. Money was deducted but even after more than 10 days it is not refunded.

We ordered online through the website, after one hour we did not get a delivery but the website showed it delivered. The delivery guy number was switched off. I tried the helpline 4 times but they said the store will call back but no one did. They are not ready to refund the money either.

I ordered in pizza hut app..I wish to paid in online so I selected the upi option to pay..I entered my upi id and then they sent me the link in inbox and I clicked the link to pay the order amount 538.rs..The link named as Sapphire foods india pvt Ltd..I paid the amount, the amount also debited from my account but the order was still pending and it unsuccessful..What can I do now..pls refund my money back soon..

Dear sir

ORDER ID: [protected] placed through Zomato

pl note that I have not received item as per my order

all details are as under, pl check and coordinate further

registered email id

[protected]@gmail.com

registered mobile number

[protected]

main deviation found during order execution

I ordered combo where in 1 pizza, 1 momo and 1 box of breadstick is available, in place of that I got 1 breadstick, 2 pizza, but momo not received

if you check order menu, margarita pizza is exist as a default you can change/ remove it

hope this will help you further and arrange for suitable replacement

thanks

AC Raval
[protected]

Date of incident : 13-dec-2021
Client number : +91-[protected]
Description of the incident :

I encountered with food poisoning due to inferior quality of food ordered from Pizza Hut on 13-Dec-2021 against order id : #15371016.

Desirable resolution of complaint : Refund

Dear sir/madam,
I am encountered with food poisoning due to consumption of bad quality food received .

Kindly do the needful to ensure quality of food to avoid unfavorable situations.

Thanks & regards
Suresh E