Submit a Complaint
Claimed

Pizza Hut India Complaints & Reviews

www.pizzahut.co.in
1.7
Updated: Sep 22, 2025
Complaints 2706
Resolved
777
Unresolved
1929
So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Pizza Hut India

Having problems with Pizza Hut India?

File a complaint and get it resolved by Pizza Hut India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Pizza Hut India

Pizza Hut India reviews & complaints page 25

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Meenakshi K.S
Dec 21, 2021
Report
Copy

Address: New No. 29/1, Old No. 41/1, Subramaniam St,, Abhiramapuram,
Website: Pizza Hut

I has placed order online on Saturday (18th Dec 2021) :
Magic Pizza Box - Rs. 395/- and Double Paneer Supreme - Rs. 569/-. while i was making my UPI transaction for Rs. 1038 (Incl. of tax) my amount got deducted from my account and transaction was failed. So, dialed up to the pizza hut toll free number[protected], the rep asked me to place the order now and can pay cash during delivery (i paid cash on delivery Rs. 1012 for the same order) and the debited amount (Rs. 1038) will get refunded automatically within 48hrs. Still this amount is not refunded.
+2 photos
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2021
Pizza Hut India Customer Care's response Dear Meenakshi,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut
Dec 24, 2021
Updated by Meenakshi K.S Hi,
I have shared the requested details to the given link. Hoping to get back my refund asap.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Tejas2593
    from Navi Mumbai, Maharashtra
    Dec 21, 2021
    Report
    Copy

    I had placed an order of Rs.1400 on 9th Dec.2021 from Dominos app. Order was not confined by restaurant, this it failed . I received the message of the same. Money was deducted but even after more than 10 days it is not refunded.
    Pizza Hut India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aviral Aggarwal
      Dec 18, 2021
      Resolved
      Report
      Copy
      Resolved

      We ordered online through the website, after one hour we did not get a delivery but the website showed it delivered. The delivery guy number was switched off. I tried the helpline 4 times but they said the store will call back but no one did. They are not ready to refund the money either.
      Jan 20, 2022
      Complaint marked as Resolved 
      Pizza Hut India customer support has been notified about the posted complaint.
      Verified Support
      Dec 20, 2021
      Pizza Hut India Customer Care's response       Dear Aviral,

      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

      Link: https://fb.com/msg/pizzahutindia

      Regards,
      Team Pizza Hut
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Naveen diploid
        Dec 16, 2021
        Report
        Copy

        Address: NO-79,2ND BLOCK, MOGAPPAIR WEST
        Website: Sapphire foods india pvt ltd

        I ordered in pizza hut app..I wish to paid in online so I selected the upi option to pay..I entered my upi id and then they sent me the link in inbox and I clicked the link to pay the order amount 538.rs..The link named as Sapphire foods india pvt Ltd..I paid the amount, the amount also debited from my account but the order was still pending and it unsuccessful..What can I do now..pls refund my money back soon..
        +1 photos
        Pizza Hut India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          [email protected]
          Dec 16, 2021
          Report
          Copy

          Address: 28 sanket park

          Dear sir

          ORDER ID: [protected] placed through Zomato

          pl note that I have not received item as per my order

          all details are as under, pl check and coordinate further

          registered email id

          [protected]@gmail.com

          registered mobile number

          [protected]

          main deviation found during order execution

          I ordered combo where in 1 pizza, 1 momo and 1 box of breadstick is available, in place of that I got 1 breadstick, 2 pizza, but momo not received

          if you check order menu, margarita pizza is exist as a default you can change/ remove it

          hope this will help you further and arrange for suitable replacement

          thanks

          AC Raval
          [protected]
          Pizza Hut India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            semech
            from Chennai, Tamil Nadu
            Dec 14, 2021
            Resolved
            Report
            Copy
            Resolved

            Date of incident : 13-dec-2021
            Client number : +91-[protected]
            Description of the incident :

            I encountered with food poisoning due to inferior quality of food ordered from Pizza Hut on 13-Dec-2021 against order id : #15371016.

            Desirable resolution of complaint : Refund
            +1 photos
            Jan 20, 2022
            Complaint marked as Resolved 
            Pizza Hut India customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2021
            Pizza Hut India Customer Care's response             Dear Suresh,

            We would request you to please DM us your store details via given below link so that we can look into this.

            Link: https://fb.com/msg/pizzahutindia

            Regards,
            Team Pizza Hut
            Dec 16, 2021
            Updated by semech             This order is ordered through online and delivered by a person with contact number :[protected].
            Please do the needful.
            Verified Support
            Dec 20, 2021
            Pizza Hut India Customer Care's response             Dear Suresh,

            We would request you to please DM us your store details via given below link so that we can look into this.

            Link: https://fb.com/msg/pizzahutindia

            Regards,
            Team Pizza Hut
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              semech
              from Chennai, Tamil Nadu
              Dec 14, 2021
              Report
              Copy

              Address: sai ayush ramesha apartment, Plot 2b,DOOR:1,9 TH CROSS STREET,VELACHERY,CHENNAI

              Dear sir/madam,
              I am encountered with food poisoning due to consumption of bad quality food received .

              Kindly do the needful to ensure quality of food to avoid unfavorable situations.

              Thanks & regards
              Suresh E
              Pizza Hut India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                apoorv vishnoi
                Dec 12, 2021
                Report
                Copy

                Address: Meerut

                I ordered Medium Triple Chicken Feast today (Meerut branch), the taste of the chicken was so horrible, it taste like they used very old frozen meat specially the sausage. It was so bad even my dog didn't eat it.
                I need anyone to take immediate action on this particular branch and check for hygiene issue.
                Pizza Hut India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sandeep Soreng
                  Dec 9, 2021
                  Report
                  Copy

                  I placed 2 online payment through gpay the amount was deducted from account but order was not placed.

                  Date - Dec 4
                  Pizza Hut India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jenifer2693
                    Dec 6, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Ooty

                    I placed my order and the payment was through GPay. Money got debited from the account, but the order was not placed. It was through Sapphire Foods India Pvt Ltd
                    Jan 27, 2022
                    Complaint marked as Resolved 
                    Pizza Hut India customer support has been notified about the posted complaint.
                    View replies
                    Below is the transaction details

                    Money debited order not placed - Comment #3929024 - Image #0
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shobhit joshi
                      Dec 5, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      1- i order at 9 PM on 5-Dec-2021
                      2- Not received any confirmation message on my number
                      3- Pizza delivered after 45 min
                      4- Delivered pizza was cold
                      5- No way to reach out to pizza hut customer care
                      6- i am not sure if this will reach to pizza hut
                      7- worst taste of pizza i ever eat
                      8- order no: 19641943
                      Jan 7, 2022
                      Complaint marked as Resolved 
                      Pizza Hut India customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 06, 2021
                      Pizza Hut India Customer Care's response                       Dear Shobhit,

                      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                      Link: https://fb.com/msg/pizzahutindia

                      Regards,
                      Team Pizza Hut
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Nachiket Kakade
                        Dec 5, 2021
                        Report
                        Copy

                        Address: Solapur India

                        I visited pizza hut and saw that pizza hut sailing aquafina (aquavess) water bottle for ₹50/-
                        Pizza Hut India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Suyash Gaikwad`
                          Dec 4, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hello Team,

                          Yesterday I was trying to place online order for pizza from Pizza Hut wakad area, when I entered payment gateway through UPI my money was deducted but in application there was no order placed and I haven't received any delivery of pizza .
                          I am attaching the photo of transaction details.
                          Request you to please look into it and refund my money earliest.

                          Regards,
                          Suyash Gaikwad
                          +1 photos
                          Jan 10, 2022
                          Complaint marked as Resolved 
                          Pizza Hut India customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2021
                          Pizza Hut India Customer Care's response                           Dear Suyash,

                          We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                          Link: https://fb.com/msg/pizzahutindia

                          Regards,
                          Team Pizza Hut
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            H
                            HARDIK THAMI
                            Dec 3, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Order was not placed but money was deducted

                            I was ordering from pizza hut at 12:59 PM on 3rd December 2021 via Paytm UPI. While making the payment, money was deducted from my account but the order was not placed. As the order was not placed, I would like a full refund....
                            +1 photos
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            Write a comment
                            Report
                            Copy
                            C
                            Chetan 123
                            from Kalyan, Maharashtra
                            Dec 2, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Kalyan pizza hut store Kalyan

                            Well long story short my estimate delivery time was 7:26 delivery guy was out for delivery at 7:19 with 7 min to reach location time... But was not still there no weather issue or traffic what's so ever at 7:39 i called store he said he will connect me and all but i was not then callled again he didn't receive it... Then at around 7:44 i got call from delivery guy he was like i am new and don't know location and buch of lies... Like there's no google map exist... Still i called him again at 7:55 he was like some more time was showing on map i have to cancel the order at that point
                            +3 photos
                            Jan 9, 2022
                            Complaint marked as Resolved 
                            Pizza Hut India customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 06, 2021
                            Pizza Hut India Customer Care's response                             Dear Chetan,

                            We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                            Link: https://fb.com/msg/pizzahutindia

                            Regards,
                            Team Pizza Hut
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Aman Bijlwan
                              Nov 29, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Ghaziabad

                              For the past three times I am getting stale ice cold choco volcano cake via Swiggy order numbers [#[protected], #[protected], #[protected]].
                              For the first two times I raised this issue with swiggy only (sent the photographs as well) but this time I got the same choco volcano despite giving explicit instructions to send the fresh one. This is totally unacceptable!
                              Jan 1, 2022
                              Complaint marked as Resolved 
                              Pizza Hut India customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 01, 2021
                              Pizza Hut India Customer Care's response                               Dear Aman,

                              We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                              Link: https://fb.com/msg/pizzahutindia

                              Regards,
                              Team Pizza Hut
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Harmani
                                from Mohali, Punjab
                                Nov 29, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Phase 10, Mohali, punjab

                                On 29thNovember I ordered pizza through zomato and the sizes were not mentioned in the menu. The price I paid was much more than what I pay otherwise at the outlet. I went to check with phase 10 Mohali outlet. The manager was clueless about the order he sent. He further didn't provide ne a complaint register for written complaint. Further owner contact number was denied and simranjeet singh said that they don't know who the owner is. I think the owner has left this outlet at the mercy of the manager who is certainly doing some hankey pankey or simply very inefficient for the post. My name is Harmani Mann and mobile is [protected]
                                Jan 6, 2022
                                Complaint marked as Resolved 
                                Pizza Hut India customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 01, 2021
                                Pizza Hut India Customer Care's response                                 Dear Harmani,

                                We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

                                Link: https://fb.com/msg/pizzahutindia

                                Regards,
                                Team Pizza Hut
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  skrv
                                  Nov 29, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Date of the incident : 29th November 2021
                                  Description of the incident: I was at Pizza Hut, Mall of India, Noida- Sector 18 and I had enquired for Momomia Pizza to which I was told that it was currently unavailable. But a few moments later I notice the adjacent table being occupied by different customers and being served the same pizza I asked for. Upon complaining about this to different waiters, no action was taken. Also, they denied us empty seats to the other section of the restaurant, saying that it was currently unavailable, whereas clearly other customers were occupying the section. I am really disappointed in the service and the treatment provided at this outlet, and these acts have encouraged me to discontinue going to Pizza Hut and take further action regarding the same.
                                  Jan 6, 2022
                                  Complaint marked as Resolved 
                                  Pizza Hut India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 01, 2021
                                  Pizza Hut India Customer Care's response                                   Dear Customer(skrv),

                                  We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                                  Link: https://fb.com/msg/pizzahutindia

                                  Regards,
                                  Team Pizza Hut
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    kamarjahan khan
                                    Nov 29, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: B/ 703 Solitaire Star, Somwari Bazar, Malad West Mumbai 400064.

                                    I had ordered online to pizza hut website on 21/11/2021 but order not received till now. We had filed complete on customer care they told manager will contact after we called three to four time to the customer care finally the manager contact us and reassure of refund but I have not received any refund from Pizza Hut. Please do the needful.
                                    +1 photos
                                    Jan 6, 2022
                                    Complaint marked as Resolved 
                                    Pizza Hut India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 01, 2021
                                    Pizza Hut India Customer Care's response                                     Dear Kamarjahan,

                                    We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                                    Link: https://fb.com/msg/pizzahutindia

                                    Regards,
                                    Team Pizza Hut
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kishore Kunta
                                      Nov 28, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Next mall food court moosarambagh malapet Hyderabad

                                      I am dr Kishore from Hyderabad This is to complain about the store manager ms pranaya a manager at Pizza Hut food court next mall malakpet Hyderabad my invoice number p[protected] dated 27/11/21 at 7.06pm she was rude while taking the order and didnot give any explanation for the delay in taking the order and when I asked for the customer feedback book she was unable to provide and didnot give any proper response and was unapologetic .really unhappy about the experience in pizza store . I want a proper explanation and hope proper action will be take for this.
                                      +1 photos
                                      Jan 5, 2022
                                      Complaint marked as Resolved 
                                      Pizza Hut India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 29, 2021
                                      Pizza Hut India Customer Care's response                                       Dear Kishor,

                                      We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

                                      Link: https://fb.com/msg/pizzahutindia

                                      Regards,
                                      Team Pizza Hut
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Patanjali Ayurved
                                        1
                                        (1741)
                                        Regal Kitchen
                                        1
                                        (6)
                                        Venky's
                                        3.8
                                        (4)