Red Bus Complaints & Reviews

My ticket number is TR[protected],
I made a booking of zingbus through Redbusfrom lonavala to Goa on 6th march'22
Time mentioned on ticket was 10.20 Pm but bus left stop at 9.50pm
I received refund but zingbus promised me compensation of 50% but still didn't receive that amount.

I have booked a online bus ticket from Delhi to Prayagraj, I reached the boarding point half an hour before so I don't miss the bus, then the bus arrived one and half hour late, though trying to contact with the bus contact information no response was provided, a call was received and I was told, bus is in traffic and will come to boarding point but it will be late. Redbus does not provide any information about the bus number, bus conductor number, or driver number etc etc. And further after being waiting I am being switched to an alternative bus option which goes through the same route, but now in this bus I am supposed to sit here sometimes there and the journey time is ofcourse more than the journey time taken by the bus which was booked. When I tried to confront this to redbus coordinator via chat and asked them to call me they didn't call me, and when had conversation via chat after listening to my issue he granted me 100 Rs compensation in my Redbus Wallet. Is this the service you provide @redbus. This is not acceptable and it should not be taken as granted.

This is second time continuously very bad experience with Redbus. The bus operator (tied up with Redbus) has canceled the bus on the last moment. Both times I was travelling to attend family function. Last time when this happened, Redbus didn't inform to me about the cancellation. When I went to the boarding point and called customer care to know about the status of the bus. That time I learned that bus was canceled. They have been telling they will take action against the bus operators but it doesn't look like that. The same incidents are happening. Company is fooling people. They are taking 72 hours to refund the money after the date of cancellation. They are also not providing any compensation to customer.

I booked tickets from Jaipur to Ahmedabad on date 14/03/22 through red bus from New shree mahaveer travels SEAT NO L2 TICKET NO TR4C39799455 departure time 6.30 PM.i booked in AC SLEEPER BUT when I reached my pickup point I saw NON AC BUS and no suitable answer from driver side and counducter side I paid for AC SLEEPER and provide by bus operators non AC.That is case of 420 for RED BUS ABD bus operators .if I m not get my full money refunded I will file case both o[censored]

I have booked a ticket from Delhi to Ajmer through Ashok Travels after reaching the pickup point the operator changed the bus with any information to Gulzar Travels which is the worst travel services i ever had seen, the seating condition was pathetic can not able to stretch the legs. Finally I decided to call the customer care and how carelessly the RED BUS service were at the last moment they were justed to take the alternate on my own risk or else travel in the same bus. What a pathetic condition it is. The Red Bus charges double the operator Charing for providing uncomfortable journey and how careless the red Bus didn't had the bus details.One of the worst service by the red Bus. Driver and helper behaviour was very rude and i suppose to reach the destination at 6:45 but it will reach by around 9:30 am what kind of a service it is.. Driver and operators behaviour was volgur, very careless.

I booked seat L3 L4 and D from second row from front they changed it to 2nd from back after payment. Ticket no TR[protected] and YR [protected]

I was going to book 2 tickets in NON AC sleeper bus for me and my mom. Each ticket costs Rs 1300. So totally Rs. Rs. 2730 including GST.

After I made the payment, it is showing that the tickets that I booked is for AC sleeper bus in the same travels.

But I remember correctly that I went to NON AC sleeper booking, because AC bus is uncomfortable to me.

Once I noticed that AC sleeper tickets have been given to me, I cancelled the tickets. Under cancellation policy it showed that I would be getting a refund of Rs. 2340 by deducting Rs. 390. And that refund would come within 7 days.

Now Rs. 390 is a loss for me. How could they change the tickets for me?

Ticket booking App: Redbus
Ticket journey date : 13 March 2022.
Ticket booking date: 9 March 2022
Boarding point: Veeravanallur, 627426.
Arriving point : Chromepet.
Travels name: Sree Jothi Travels.

Complaint registering date : 9 March 2022

I was waiting for more than three hours and i have lodged a compliant and my complaint refeence number is 17828544 but no positive feedback from him

I had booked a bus for my mother 62yrs old from Hubli to Pune in the Redbus site it allowed me to book and the bus was to leave Hubli at 3:20AM and my mom was waiting all alone at the stop from 1AM. At 3:25 when I called customer care to enquire, they told me the service was cancelled by the Bus Captain when I asked them the reason for it he told me the bus had already left at 2AM. When I questioned them about the timing, all they had to say to me was "Sorry mam, it passed Hubli early today." This is so disgusting. I am so furious right now, I already raised a request for refund last month but still no response at all from your end. Its highly disappointing that after all that we went through you'll as a company don't feel it necessary to take note of it and resolve it for us. More than the refund its the horrible service that is annoying me so much. If I do not receive a response and a refund within this week, I will be filing a complaint and also will make sure to put up these reviews on my site.

You hav established only computerised system...their is no one to listen our problem directly and make them solved soon...

I uave book 4 tickets along with two new ly born babies form indore to mathura by safar express pvt ltd..we have provided ticket with timing 6:15 pm.
Still we r on road and waiting for bus...its 8:26 pm...thr is no info against our bus...babies are getting irritate ... We r trying to complain to bus operator...but he ia not pick up the phone...redbus making us bsy on computerised voice system

I had done payment for Redbus.in for travelling from Ahmedabad to Kota on Dtd, 25.02.2022 for Shrinath Volvo bu Seat No. L9. Pyment done wide ref. No.[protected]IGANBTQBU6 TRANSFER TO 45 via INB of SBI. But ticket was not alloted to me by Redbus.in and also payment not refunded to me.

So i had confimred same seat and Bus through Makemytrip after it.

I have been booking Volvo bus services via RedBus for traveling from Durgapur(West Bengal) to Kolkata, but for last few months the bus gets changes in between trips and the reservation is lost in the transfer.

Even after charging around Rs 130 more than the actual bus fare, Redbus is not taking any responsibility to make sure the service is not disrupted.

The change of bus in between road, transfer of own luggage, and no reservations in the changed bus, has lead to mental harrasment for me and it makes no sense to make reservations.

Hence, i would like to file a complaint against Redbus so they can take responsibility of the overpriced but disrupted service and compensate for my harrasment too

Hi please help to share gst invoice bill for below ticket
Ticket No
PNR
TR3A23847722
KINM28F5237706

I was traveling from Ngp to Raipur on 2 March 22.in the midnight bus stopped at dhaba in mathani village, I came outside to find washroom but within 2 mins when I was backed bus was not there.when I came outside the bus driver had seen me still he left me alone at the strange place with strangers.i was a single girl in the midnight and time was 1 AM almost.it was terrible unsafe situation for any lady to stay out of city in the midnight and she cannot do anything for herself I hope u understand how I was feeling a that time I'll not recommend anyone to book bus through ur portal. Very pathetic

I tried booking redrail from erode to chennai on 28.02.2022 10:37 am, payment of Rs.567.70 got successful on 01.03.2022 8:20 pm via Google pay but the ticket was not booked so kindly get back the amount to my account as soon as possible.

Book a ticket on redBus for traveling Karad to Mumbai on date 26 feb 2022 for traveling date 27 feb 2022 of nakoda travels. I got ticket of journey date 27 feb 2022 at 11:59 pm seat no 15U Ticket Number: TR3V12316574 later at 11:15 pm nakoda travels Bus conductor call me that tell me that my booking is for today. As per his record booking is for date 26 feb 2022. Later next day nakoda customer service representative call me and tell me that in thier record travel date is 26 feb 2022 and 27 feb date travel is full. No seat available. They can't give me seat or refund. They tell me to call redBus customer service and sort out the problem. I call redBus customer service but they also can't give me seat or refund. Only complaint is raised. They said that due technical issues all happen and can't refund all amount. But loss my money also I have book another ticket in emergency and pay double amount. So please look at this issue and do needful

I booked my bus ticket by REDBUS on 27 Feb 2022 - Ticket Number: TR3V64730272 | PNR No: 44627 from Badlapur (maharashtra)-Kolhapur(Maharashtra) for dated February 27, 2022 that tckt amount was 855/- Rs. and cancelled it on 27 Feb, 2022.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that deposited an amount INR 295 /- in my card account.

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.

iam pasting the mail which i got from REDBUS after cancellation.

Dear sir,
I booked a ticket (id 37ETS8PG) (transaction no. [protected]) in mesra parivahan maa kamla. Rs 339 seat B5 on 25/2/22. Dept. Time 5.30pm. Boarding point booti more, ranchi. Ticket for ranchi to dhanbad.
I am souhardya chatterjee age 20.
But bus has not come on time and another bus had come in time (maa kamla), whereas another bus came which did not allow me to travel on booked ticket. So, i came by my own money through another bus. Therefore i request you to refund my money and take neccessary action. I was waiting for maa kamla but did not come on time.
It was told that before 2hrs, bus contact no. will be send by sms but that did not come.

I have catched Tejas Travel from Mumbai to Tuljapur at 7.50 PM (Dadar) but there is no rest stop for dinner. In return journey from Tuljapur to Mumbai clearly mentioned about "bus will not stop at any rest stops".

Based on given information on website I assume that Bus will stop Mumbai to Tuljapur route and no halt Tuljapur to Mumbai as it starts at 10.00 PM

Please understand passanger travel with their families and planning accordingly as per given information. Now we are in trouble and running pillar to post to request Bus driver, bus operators & redbus.

Are we wrong and selected wrong booking service who providing mis-leading information

Sir i have to state as under today i have booked my ticket on red bus platform of East West Travels from Nerul LP Mumbai to hubli. Seat No U3 & U2 and i have paid through UPID AMOUNT OF RS.1895.26/- FOR 2 TICKETS.. AMOUNT HAS BEEN DEDUCTED BUT TICKET NOT BOOKS.. KINDLY REFUND THE SAME