The mail below is self explanatory.
Quality of your Franchisee ( Reliance Garia outlet, E-185, Raja S.C.Mallick Road, Ramgarh, Kolkata - 700047, Tel[protected] is evident
from the business card itself ( which says " AnilDhirubhi Amnani Group "), a copy I am attching.
I will be keenly watching the action taken by Reliance Communication .
Regards,
ShekharTrivedi
[protected]
[protected][protected][protected][protected]
From: Trivedi, Shekhar Lal
Sent: Wednesday, January 28, 2009 10:43 AM
To: Susheel.K.[protected]@relianceada.com
Subject: Reliance data Card connection
Dear Susheel,
I am writing this mail to you after recahing the threshold limit of tolerance arising out of my disappointment with Reliance Communication.
The details are :
On 24th Jan, I approached Reliance Communication at their Garia outlet, Kolkata ( E-185, Raja S.C . Mallick Road, Ramgarh, Kolkata 700047 ) for a new connection through a datacard of mine which was sourrendered earlier by my son-in-law. They took all my details and informed me that the connection will be aqrranged on 28th Jan.
Meanwhile, I had an emergency and was badly in need of the connection by 27th evening. hence, I requested Mr Gopal Agarwal of Reliance Garia oulet several times on 27th but found him totally naive.
Subsequently, I took details from the administration department of my organization ( BOC India Limited ) and called up one of your manager Mr Anirban and requested for the help.
He promised to come back to me through his manager which never happened.
later in the day, I called up one of your sr manager Mr Anand Guha Thakurata ( [protected] ) who also promised me to come back in 5 mins but to my surprise, he also remained elusive. I tried to contact him but my calls were not responded. I sent him nos of SMS but he even did not have the courtesy to return my call or SMS.
I continued with my effot till night 9 pm and then finally gave up.
In short, it was a very poor show from an organization like Reliance Communication and demonstrated pathetic customer service, just reverse of what Reliance Communication preaches.
Thanks and regards,
Shekhar Trivedi
Asst Vice President
BOC India Limited
Aug 14, 2020
Complaint marked as Resolved
We have purchased a Reliance GSM Sim before 3 month .My GSM NO. is [protected] and this number not detect any network on 19/06/09 at 12:05 Pm., so I unable to make call on any phone.
So i request to you solve this problem as soon as posible.
Thanks
I Recharge my Reliance GSM on STD 250 plane, The pnale is that the call rate will be @25 paisa minute from Reliance to Reliance STD at 11 P.M to 6 A.M and @90 Paisa after 6 A.M, But i can not make any call by using this STD code which is 1802206 and then follow the mobile no with STD code, after 20 to 25 times dialling i got connection after 6 A.M only.But i can't after 11 P.M the Network busy every night, I should not make call after 11 P.M, What can i do now. i alredy two times complain to Reliance customer care and the complain no are[protected] and[protected]. Again i call to customer care and told him aout our problem
but they said your problem have been solved as per our record. But my problem is still same and the plane of STD is that the validity of the balance is only for 30 days. After 30 days your remaining STD balance will be deducted. Now what can do, Please try to solve my problem as soon as possibul
Thankyou Sir...
Reliance GSM — Poor Connectivity, Call drops, Network bussy after 11 AM
I have taken my Reliance GSM service for a month, from the day of connection to till today I am facing the same problem, Reliance in kolkata poorest service. Reliance have no network or call drop became common to me. Reliance have good offer of 11PM-6 AM 5 paisa per call, but there is no hope I got a call after trying 12 times, even if it's urgent after 11PM you reliance is hopeless. I had a fever and have to call my friends for the help, but reliance so much helpless that showing network busy. I have called their customer care, but they are hopeless, always telling we are developing our service or temporary congestion...Reliance — Reliance Poor Connectivity, network busy after 11 AM
I have taken my Reliance GSM service for a month, from the day of connection to till today I am facing the same problem, Reliance in kolkata poorest service. Reliance have no network or call drop became common to me. Reliance have good offer of 11PM-6 AM 5 paisa per call, but there is no hope I got a call after trying 12 times, even if it's urgent after 11PM you reliance is hopeless. I had a fever and have to call my friends for the help, but reliance so much helpless that showing network busy. I have called their customer care, but they are hopeless, always telling we are developing our service or temporary congestion...Its so irritating.
1.I HAVE RECHARGED MY PHONE WITH SMS BOOSTER CARD A MONTHS BEFORE...ABOUT 3000 SMS IS FREE FOR THIS RECHARGE BUT ONLY 2599 MESSAGES ARE FREE...THEY R CHEATING THE PEOPLE...
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3.NO NETWORK IN TAMIL NADU CIRCLE...
4.NO OFFERS LIKE OTHER MOBILE CONNECTION
5.POOR RESPONSE FROM THE RELIANCE MOBILE SHOP...TOTALLY THEY R WASTE...KINDLY TAKE NECESSARY ACTIONS ON IT
Reliance GSM — network busy
I HAVE USING RELIANCE GSM SIM FOR LAST 6 MONTHSBUT HIS NETWORK IS MOST OF TIME IS BUSY,
I WAS RECHARGE MY MOBILE OF AMMOUNT OF-650 INDIA CALLING CARD
THIS CARD WORKING PROPERLY BUT NETWORK IS BUSY
ANY CALL CONNECT MIN 30 MIN
I GETING THE RESPONSE OF IVR IS NETWORK BUSY OR YOUR CALL COULD NIT BE COMPLETED
I HAVE FACE ANOTHER PROBLEM OF THIS INDIA CALLING CARD
MY FRIEND'S NUMBER IS [protected] THIS IS BSNL NUMBER O[censored]P.
I CALL THIS NUMBER MIN 250 TIMES BUT MY CALL NOT BE CONNECTED
I HAVE LONCH COMPLINTS IN RELINCE CUSTOMER CARE 5 TIMES BUT I HAVE NO RESPONCE
It is always saying This route is busyyyyyyyyy.
i have tried for 1-2 hr countinously...
And Network also very very week
Dear Reliance Team,
I am a Reliance GSM customer, I recharged with Unlimited calls pack, After that only am facing Network issue, Whenever I am calling it's giving network busy at emergency situation.I am totally Disappointed with Reliance Service.Please solve this issue soon.My number is ([protected])