The mail below is self explanatory.
Quality of your Franchisee ( Reliance Garia outlet, E-185, Raja S.C.Mallick Road, Ramgarh, Kolkata - 700047, Tel[protected] is evident
from the business card itself ( which says " AnilDhirubhi Amnani Group "), a copy I am attching.
I will be keenly watching the action taken by Reliance Communication .
Regards,
ShekharTrivedi
[protected]
[protected][protected][protected][protected]
From: Trivedi, Shekhar Lal
Sent: Wednesday, January 28, 2009 10:43 AM
To: Susheel.K.[protected]@relianceada.com
Subject: Reliance data Card connection
Dear Susheel,
I am writing this mail to you after recahing the threshold limit of tolerance arising out of my disappointment with Reliance Communication.
The details are :
On 24th Jan, I approached Reliance Communication at their Garia outlet, Kolkata ( E-185, Raja S.C . Mallick Road, Ramgarh, Kolkata 700047 ) for a new connection through a datacard of mine which was sourrendered earlier by my son-in-law. They took all my details and informed me that the connection will be aqrranged on 28th Jan.
Meanwhile, I had an emergency and was badly in need of the connection by 27th evening. hence, I requested Mr Gopal Agarwal of Reliance Garia oulet several times on 27th but found him totally naive.
Subsequently, I took details from the administration department of my organization ( BOC India Limited ) and called up one of your manager Mr Anirban and requested for the help.
He promised to come back to me through his manager which never happened.
later in the day, I called up one of your sr manager Mr Anand Guha Thakurata ( [protected] ) who also promised me to come back in 5 mins but to my surprise, he also remained elusive. I tried to contact him but my calls were not responded. I sent him nos of SMS but he even did not have the courtesy to return my call or SMS.
I continued with my effot till night 9 pm and then finally gave up.
In short, it was a very poor show from an organization like Reliance Communication and demonstrated pathetic customer service, just reverse of what Reliance Communication preaches.
Thanks and regards,
Shekhar Trivedi
Asst Vice President
BOC India Limited
Aug 14, 2020
Complaint marked as Resolved
mere pas temporaty card he aur muje regular card chahia to muje kya carna padega.reply