Reliance Communications Complaints & Reviews

Hi. My Reliance GSM no. is [protected]. Automatically amount is getting deducted from main balance. Its been 3 times in 10 days where Ive faced the same issue. There is no response from the Reliance GSM team. They are trying to fool the customers by deducting the balance automatically. Even their 198 customer complaint no. is not user friendly as it takes more than 10 minutes to speak to a customer care. It seems need to say goodbye to the services of Reliance as they are unable to service the customers and trying to fool them by dedcuting the balance automatically.

I am using a basic wireless landlin phone n every tym my balance is geting decdected please rectify n solve my problem [protected] my personal number [protected] name suneel jain bangalore

Facing problem from last 4 months. Extreme problem from last 3 days. *([protected]/[protected]/[protected] - Office Numbers) . Due to poor service of reliance we are unable to contact people at one go and this is hampering our Business. Already complain registered at Reliance CC but as usual no effect. i just want a clear network as we are paying monthly bill without any use. Need it on priority basis. Regards, Subrata [protected]

Here I am forwarding Complete email of communication, It is one sided indeed, as no single reply received from Company side. Please check here complete email details. I have contacted Customer Care and on official email address, but from last 3 days there are no any reply on Refund procedure, My internet connection was not working from last month's 25th date, but yesterday only it has been solved out. All the time Customer Care executive was saying it will be solved in next 24 hours, but those 24 hours came yesterday. [protected] Forwarded message[protected] From: Pritesh Gajjar Date: Sat, Dec 19, 2015 at 1:54 PM Subject: Fwd: Reliance Broadband Complain To: broadband, [protected]@relianceada.com, rcom.[protected]@relianceada.com Hello there, Its been 3 days, and no any single reply from your side on Refund Procedure. I will not hide anything, Yesterday only my connection problem has been resolved. But I don't think from your side any action taken there, I have contacted local engineer on his mobile phone, and only with the help of him It is resolved now. But NO Single reply from your side till date, I will be going to Grahak Seva and Grahak Suraksha now. Thanks and Regards, Pritesh Gajjar [protected][protected][protected][protected][protected] [protected] Forwarded message[protected] From: Pritesh Gajjar Date: Fri, Dec 18, 2015 at 9:43 AM Subject: FW: Reliance Broadband Complain To: broadband, "rcom.[protected]@relianceada.com", "[protected]@relianceada.com" Hello, Its been 2 days, didn’t get any reply from Reliance Broadband services provider. Is there any updates on my query? Please get back with at least one reply. Thanks, Pritesh Gajjar Sent from Outlook Mail for Windows 10 phone [protected][protected][protected][protected][protected] From: Pritesh Gajjar Sent: 16 December 2015 12:03 PM To: broadband; [protected]@relianceada.com; rcom.[protected]@relianceada.com Subject: Reliance Broadband Complain Hello Sir / Madam, I am writing this email to inform you about the most worst customer care services provided by Reliance from last few months. My user id no. 310222XXXX95 having a broadband 2MBPS plan since last more than three years. From last 6 months I am fed up with the services provided by you, I am in constant complaints which you can check in your records. The problem is the DSL light in modem keeps blinking constantly and internet works properly only for 10-20 mins max after that I have to wait for 2-3 hours to get the connection back, I already explained these issues to customer care executives and have done numerous complaints about it on dates - 25 November 2015(complain number- 2XXX66126), 28 November 2015(complain number- 240XXXX09), 4 December 2015(complain number- 240XXX751) and 10 December 2015(complain number- 2407XXX82) but still the problem is not resolved by them. Customer care executives are directly changing status of the complaint to resolved without even checking my complaint which is very bad behavior done by them. I am very disappointed with the service and want a refund for the same, as per your rule if internet connection is not working for 4 day straight I will get refund but I have not got refund as well. So how can I claim my refund request as your OWN executive is changing status to resolved without even looking into problem. The local engineer is always telling me that he is coming today to resolve the issue but from last 10 days he didn't came. So can you check with the local engineer of Rajkot City and tell me if you will be able to provide me proper service or else we can stop the connection straight away as I rely on broadband because of my business. Whenever I contact to local executive they ask me to make new complain as your customer care executive changes status of complain to resolved without checking. Also whenever I call customer care they give me positive response but they do not provide any service, they just tell me positive things about resolving issues earliest in about "24 HOURS" but those "24 HOURS" are never arriving since last 20 DAYS. If you are not able to provide me proper services let me know in next YOUR 24 hours which are mentioning by you on my complaints, also Tell me and Help me to let me know about the Legal Procedures I have to do to get refund if you deny to give refunds. I need my internet function properly. So do provide me the solution. The broadband is not functioning correctly its always very slow. Thanks, -- Pritesh Gajjar

Last Two Days My Sim was in Deactivating Condition, I used this sim past two years without hold. My Number is [protected] . Please to activate immediate.

I am the loyal customer of reliance but one of my number [protected] without any vas pack activation company will be dectuct my balance every time if such thing happen every time I will switch the company other wise solve my problem immediately and refund money

I am customer of reliance communications bearing mobile no. [protected] which was not functioning since 12/12/2015 showing mobile network not available. I also recharged Rs. 17/- 3G Pack on 16/12/2015 around 0800 hrs. as advised by customer care representative(198) but not yet functioning. I am trying to contact the customer care representative (198) through another mobile number but not pickup. I have very much problem due to non functioning of this mobile number. I want to get functioning this mobile number. Please help me to rectify this problem as soon as possible.

Sir, Irresponasble for attan the Moblie Service at last 2days, i am visit at your showroom 3times and make phone call[protected], [protected], 5times yours staff told right royaly against me make a compliants any person and any where thats why i am suffered discounted your network at the same time dis opinion for your network. My Number [protected] (Shop Reliance Wi-Pod-S.S.Colony Madurai-Tamilnadu-625016)no.1, RMR Complex, s.s colony, Arasaradi, Madurai - 625016, opp to devaki scans

This mail is in regards with the issue that I have purchased my new sim on 16th of December 2015, with relience and it got activated on 17th of December 2015 and the same day I have recharged it With 225 rs for 1gb 3g data with unlimited wats app twitter and Facebook package, and I got the confirmation with an sms that I have recharged with 225rs and again I got another sms saying dear customer it request could not be processed pls try again later, for this I am attaching the screenshot in the attachment... Since than I did not get any SMS regards to the Internet services... Now the problem is since than my main balance is getting deducted, I have been addressing this issue to the customer service from 18th December 2015, and the customer support has been telling me that they don't have my data updated on the system, and today again when I called today 19th December 2015, up some stupid guy rudely from the customer support tells me I have used my limit. Which I have not, this is a very serious issue and it has to be addressed and it has to be resolved as soon as possible. Thanks and regards Shashi Roshan [protected]

Sir, I have complains so many times about speed of net but no action is taken, only they notes complain and says that after few days your problems will be resolved..but problem not resolved up to now. Name- chandan mob.-[protected]

Respected Sir/Madam, I have been using reliance postpaid gsm([protected]) for the past 1year(11 months), Madurai. I made a surrender to the same reliance pospaid connection on 14/08/15 (ebill attached), as per the procedures i gone to the Reliance care Simmakkal, Madurai. And filled forms, made a signature on the form for agreeing to change my number from postpaid to prepaid.As the staff insisted i switched off my mobile for 24hours and made a call to the number he had given, no response received. But then the bills kept generating and received calls for bill payment, i made a personal visit to the center (simmakkal, Madurai) shown my bills dated 13/08/15 (monthly bill) & 14/08/15 ( surrender bill for one week to switch from postpaid to prepaid) they said bills has to be paid as the bills were generated, i neglected and now received a Government notice from Madras High Court (Madurai Branch) for not paying the bill and it asks me to pay the bill amounting Rs.1191 i have gone by the procedures instructed to me by the Reliance center staffs for surrendering my reliance postpaid sim and switching to prepaid. I have been depressed on receiving the notice stating that actions will be taken if not paid the bill amount, which i had clearly made a raise for surrender and switching my postpaid number. Please look into this issue and consider my appeal and solve Thank you Madurai-7 Manoj B ( postpaid surrender bill attached )

I am S.Abdullah Shah. My data card Number: [protected]. I terminated this netcard by paying the bill amount and the bill charges in the month of July 2015 at Trichy(Tamil Nadu), thillai nagar office. Without my consent my termination request was changed and my bill was generated in some other plan. But I have not used the data card and i am unaware of this. Every month I am registering a complaint through toll free number and proper action was not taken. I was given the following complaint numbers. Cancellation ID:[protected]. other complaint numbers: [protected],[protected]. Today, I received a mail ([protected]@yahoo.co.in) from reliance that within three days if i fail to pay the amount, a legal notice will be issued to me. In my pay history, I have never paid the bill in delay. But now the mistake is not mine. Today (18/12/2015) I have received a mail that if I fail to pay (Rs. 1990)the bill amount, legal action will be taken against me. 1. Without my permission and consent my termination request was cancelled and my plan was also changed. 2. Every month when I receive call from reliance, I inform them that I have terminated the netcard. 3. I have also tried my best to resolve the problem but the problem was not solved. 4. I have also attached the bill paid for terminating the net card.

I had recharged my number with Rs 95(7 days ago). As per my offer i have to get 1 gb.. but i got only 500mb. So i complained about it to customer care and they told me that it will be resolved in next 48 hrs. but it does nt happen. i again tried to call customer care but it never connected after giving my comlaint. Here is my complaint no.[protected] after 4-5 days they sending message that "thank you for contacting reliance customer care, your problem has resolved, benefit credited to your account".
BUT I WONT GET ANYTHING..such a FRAUD NETWORK.. i already posted a complaint and they marked it as 'resolved' . what you think of yourselves..
POOR RELIANCE... I WOULD NOT Recommend to any one

Hi Reliance, My name is Mohd Sayeed and I am using Reliance Wi-Pod postpaid connection since last 2 month and I am facing lot of issues with the net speed. Every time when I use the connect the INTERNET using my data card, it does not get connect and if it gets connected also it gives maximum speed of around 100kbps only. I have raised the complain to the customer support on 16th November 2015, but still didn't get any response from them. My service request no. is[protected] I have visited to the authorized service center as told by the customer care (H & T Services UG 25, Viswadeep Tower, District Center, Janakpuri, 110058) but they told that this center is no more for the ZTE. Also, I am getting the bills without using the INTERNET. Please help me for the same, as I am unable to use my Datacard. My Datacard Number no. is : [protected]

My name is Mohd Sayeed and I am a Reliance postpaid customer([protected]) since last many years. I am using 199 plan with benefits 500min(local and STD) but suddenly plan is changed to 250min(local) and 250min(STD). I haven't informed that my plan benefits are going to be changed. So, I have to file a complaint regarding the same and request from Reliance to migrate on my same plan with the same benefits I am getting. Attaching the 2 attachment of my bill(October and December bill)

Dear sir/madam Mere pas ek Aircel sim (Sim Number [protected]) tha joki mene reliance me covert krane ke lye 01/12/2015 me request de the sim to reliance me convert hogaya lekin sim ki service activate nahi hui 18 days ho gay or mene apne document bhe 2 baar submit kradiye hai.or abhe tk koi jawb nahi mila. kamlesh mishra alternative Mobile Number : [protected]

Dear Sir I have applied for waiver with complaint no[protected] for the down time[protected] and[protected] and done numerous emails to [protected]@reliance.ada.com . In return reply, i have received that usage has been observed during the dispute period and complaint has resolved within the given time frame so Reliance is unable to process my request for waiver. But I have not received any internet connectivity not more than 1 hr during 6 days down time.In my numerous calls to Reliance customer care during 04 Dec to 08 Dec-15, they said that EDP server is down resulting down time.Whether 6 days period is their time frame for resolving the issue?Is this way they make fool to other customers? This is very shocking and contradictory kind of behavior of Reliance. Ajay [protected] Sid[protected]

Hii... i am javed from lucknow up...my reliance braoadband user id is[protected]..my net is not proper work from last one week and my land line is dead from 2 months and still no local engineer visits..i had complaint many times and all the time i told whenever i confirm is all good then my complaint write down resolve but without any confirmation and resloving process they always shut my comlaint ..So can u help me please ...as soon as possible . regards javed siddiqui mob no...[protected]

Its been more than 6 times that money from my account having no. [protected] got deducted if i would make a total it would be like 100 rs its always the same annoying tone of customer care persons even they talk rudely they don't even refund the money. i don't know what should i do

Lot of time i have complaint in coustomer care to solve my landline problem but last six months i have paid landline bill but without using tshe facility broadband working properly but landline is not working and your technician or your office based in delhi is not picking the phone and i am sorry to say this of service from your side is not accepted please disconnect my connection. regards SK ISSAR, C-63, NANAKPURA, NEW DELHI