| Address: Shakarpur, Delhi |
I got my DL processed in 2008 from Mayur Vihar Authorities, and they processed my request but captured my father in short instead of my complete name. That time, when I inquired, they told me not to be worried about it as, due to space constraints, they mentioned in short over DL, but in their system, everything was captured as per my form submitted. But now, when I request my DL Extract to be submitted to the Embassy for my international experience of India, I find they captured my gender as “male†instead of “female, †and after their assurances, my father's name shows up as “G. G. Chandani†instead of Gautam Gyanchandani.
I submitted all the copies of my form, which I submitted until today to the authorities, "My Learning Liencen Form Copy and Other Forms and Application Form, " but received no response.
I had already paid for the DL extract service online on March 4, 2024, but the authorities' representatives were not at all listening and not correcting my details. In the past week, my father has been visiting authorities, and some time they sent him to Sarai Kale Kha, stating that it was the back office, and those people sent him to Mayur Vihar, stating they did not have any data as the case belongs to the Mayur Vihar authorities.
My simple question from you is: Can't the authorities check the photo of the person on DL? Was it their mistake? And why are we suffering? When they ask for a DL photo, they can't check the form that was submitted for DL processing. On the DL, there is no mention of gender. How can someone imagine that they have captured gender wrong?
I have no words to express my dissatisfaction. Even when they see the same person coming on the same day, they send someone outside. Please give 2000 rupees, and your work will be done. Is this the way your authorities are working? There is no sense of responsibility after paying the online fee for DL extract. Why is there no transparency in our system? Is there any issue if people accept their mistake? I can understand that it may be a typographical error, but they have to accept and correct it. It is as simple as harassing mentally that someone is not acceptable for the other clerical errors.
Even when I wrote mail to "[protected]@gov.in" they mentioned that authorities have to edit; we cannot assist in this.
I request that you please correctly update and transfer the DL extract copy along with the RTO stamp, as I moved out. My DL extract needs to be submitted to the Embassy as soon as possible.
RTO India customer support has been notified about the posted complaint.
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