Saravana Stores Complaints & Reviews

Address: Pondicherry, Puducherry

Sir I am in pondicherry sir .plz start ur project in pondicherry like chromepet Saravana store .In pondicherry surroundings all city people came and purchase pondicherry only but no many collections varaties hear pothyes also there but not going middle class people only high class people only goz very costly all products .plz anylise my suggestion sir .

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sumathi veeragavalu

from Chennai, Tamil Nadu

Jan 7, 2019

On 06/01/2019 I paid the legend saravana stores goldmine scheme but transaction failed but amount was debited please help

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Address: Chennai, Tamil Nadu

The employee female in the basement floor refused to allow me inside the counter since the time was closed though my husband was inside with my baby, I was in seventh floor, i got call to take my baby though the lady in counter had no understanding on the situation and didn't allow very very bad employee services cross floors in purshavam. Please check immediately and take action on the lady worked dated 05-dec-2018 at 9.40pm in basement floor.

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Address: 600031

I have purchased an index aqua lions x1 mobile phone from saravana stores, chrompet branch on a one year warranty on 13th jan 2018 for rs. 8, 650/-. Unfortunately, the handset began showing troubles the next day onwards i. E 14th jan 2018 but since the sales person was on pongal leave, i was asked to come after one week. Unfortunately, no cooperative step had been given by the mobile dealing persons. The sales person mr. Thanasekaran who i approached also showed his helplessness as he left index and took over sales rep of some other brand. Instead, they referred me to service centre of index at tambaram from where i had to get humiliation without getting any positive response.
The costly handset which i hardly used is still lying idle with me as the battery attached to mobile set is having less than one month stability only.

Please respond to me failing which i have no alternative than to lodge comjplaint to consumer redressal forum. I have signed warranty card issued by your firm to vindicate my justification.

With rgds
Ts gopakumar
Icmr-nirt, no. 1 sathyamoorthy road
Chetpet, chennai 600031
Mob: [protected]

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Kala Kolkata

from Bengaluru, Karnataka

Dec 17, 2018

Today I went to saravana stores chrompet.there a girl name Greta was very rude to answer me.
When I told her that I want to complaint about her..she just showed the manager who was standing near by.
This activity was very painful for me...
Please take necessary action...
My first experience in that shop was very bad.

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Address: Chennai, Tamil Nadu, 600 044

Website: www.supersaravanastores.com

Friends, to surprise my wife i did purchase a designer saree on 15th nov 2018. I was never given a instruction on the way to wear (Single fleets, floating bla bla) a saree, but my request during purchase was very clear and they agreed to it. Unfortunately when i went back to demand the fault on sales girl that she has given a wrong direction, whole saree section team was surrounding me and they tried to convince. I took my stand and said not willing to exchange (Since it was worn once) but to change the working done to mitigate. Later after 30 mins conversation i was lead to a reception manger hiding his id (But intro'd jai ganesh). I was astonished the way he even responded to me with hard & fast rules he was mentioning. Statement was like "we are not designing any textiles, we are just retailer/reseller and we can reject the saree to manufacturer and give you a credit to purchase".

I was claiming to get my refund as cash, because there was no stock for a similar one. Reception manager discarded my request stating no reseller/retailer would refund as cash and this is a mandate law in books. I showcased example like amazon and few more to my knowledge but he was asking me to connect to those ceo's, would he worth a while to talk to ceo's of such retailers.

Kindly help in understanding does reseller/retailer really have a exception/mandate in judicial sections not to refund as cash to end customer.

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Smartguy Rajesh

from Manuguru, Telangana

Jan 10, 2019

We incurred an issue with employee Sulochena 3rd floor billing girl. She is responding in a pathetic way and showing attitude towards consumers. Kindly take necessary action against her since it will spoil your company reputation. My name is Rajesh from Tnagar. [protected]

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Address: Chennai, Tamil Nadu, 600113

Website: 9710744221

We have purchased the wardropde on 7th nov'18 and delivered on 9th nov'18
and they came for installation on next day when they open the box the mirror was broken remaining they fixed the wardrobe and they informed to the store manager.he told he will send the mirror with in two days. After two days he refused and told the reason was box was moved and the reason was mirror was broken. he didnt give any alternate solution. Please take a priority complaint to take an action

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Address: Chennai, Tamil Nadu, 600122

Dear sir/madam,
We have purchased a cotton shirt at porur saravana stores recently for a festival. While opening t shirt to wear at t festival time, i saw a big hole and a damaged part at below. As i have removed t bills and collor carton pad everything, i didn't take chance to return it back. Below is the details of the billings. This is the second bitter experience i am facing. Previously before a month on t occassion of ayutha pooja, i brought a saree which was tored at t first wash soon when it s scrubbed in raw hand without any brush. As it was kept it was soaked in water i didn't came to replace it. Out of confidence when i continued to purchase shirt for t next time t same thing s happening where t material itself s damaged one. What do you do for us about this. We as a usual customer of saravana stores since 2010. We r feeling very bad about your products and services for the second time. Its highly unsatisfactory. Acknowledge favourably

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Address: Madurai, Tamil Nadu

Website: www.saravanastoresm.com

I was there on 1st nov with my wife to purchase some silver bangles for my child. When we entered the shop there was no one to receive us & to ask what we need. We voluntarily asked a staff to show some bangles but he was not interested to do it, he just spread 4 bangles and said that the collections has got over. We selected a pair of bangles, settled the bill while collecting the part the bangle has been changed instead of our selection. While we are asking this they were unable to answer about it though the staffs looking us calmly. After a long struggle they changed my product & charged some additional tax. Me & my family members liked saravana stores madurai liked a lot. From yesterday onwards we are completely dissatisfied no more visit again.

Dec 5, 2018

Complaint marked as Resolved

Saravana Stores customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Saravana Stores Customer Care's response Dear Mr.Senthil Ramanan,

We appreciate your feedback. Regret the inconvenience caused to you at the said showroom.

Kindly note that Saravana Stores at Madurai is not under our Saravana Stores -Super Store management.

This mail id you have addressed your feedback represents Saravana Stores, Super Store management at T.Nagar # 45, Ranganathan Street, Purasawalkam, Chrompet, and Porur.

In our endeavor to consistently improve our services, we take note of your feedback even though it's not for our showroom, and will strive to live up to your expectations.

Please visit us for a wholesome family shopping experience at T.Nagar # 45, Ranganathan Street, Purasawalkam Chrompet and Porur.

Warm Regards
Team - Customer Care
SARAVANA STORES
Super Store
T.Nagar, Purasawalkam, Chrompet, Porur

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Address: Chennai, Tamil Nadu, 600032

Was completely irritated and disappointed after purchasing a wordobe from saravana stores ramanadhan street, totally disappointed! A very worst service i ever had in my life, how can a big company can have a local dealer tie up?? So product is not from saravana stores right?? I had purchased a wordobe on oct 6th been 20 days still the installation was not completed, i was hanging behind the useless persons who wrongly installed my product, i paid my blood to purchase a product and i should wait like a dog haan??? Nonsense!! Ram - no response, whenever i am calling to saravana stores furniture section he talking superb like resolving the issue, but nothing happening!! That bloody fitting office number not responding my call, why you guys sucking customers blood like this?? 20 days you need to fit the wordobe?? Useless hari talked to me on wednesday sweetly, that he iâll resolve immediately and i will come directly to fit and all, bloody guy not responding my call from yesterday! You guys are fooling the customers like anything!!! Due to their sweet words i was very much silent for these days, after giving so much of time still the useless # are doing the same, what else you guys need?? Need money money money money??? Right!! No need of giving service right??? Would never ever recommend your furniture for anyone, the worst ever experience i ever had in my life, completely worser than worse!! Was asked for refund or to take this old # and give me a new one!! But they had sent only 1 part!! The wordobe was completely fitted with screw and nails, post finishing the portions only the fitter came to know that he did wrongly, what kind of persons you sending for installation?? Do they have brain?? Again a whole bolted person from saravana stores?? I need my refund and donât need this useless product, was completely down and tired of calling, following up, this wordobe was completely damaged on the back due to nails and screws imparted, if again they want to remove the nails and screws to re arrange correctly in that case whole part will get damage right and who will use the damage product? Customers??? Need a replacement or need a refund for the product!!!

Nov 29, 2018

Complaint marked as Resolved

Saravana Stores customer support has been notified about the posted complaint.

Oct 26, 2018

Updated by Mohan Kumar Radha Was completely irritated and disappointed after purchasing a Wordobe from saravana stores ramanadhan street, Totally disappointed ! A very worst service I ever had in my life, how can a big company can have a local dealer tie up ?? So product is not from saravana stores right ?? I had purchased a Wordobe on oct 6th been 20 days still the installation was not completed, I was hanging behind the useless persons who wrongly installed my product, I paid my blood to purchase a product and I should wait like a dog haan ??? Nonsense !! Ram - No response, whenever I am calling to saravana stores furniture section he talking superb like resolving the issue, but nothing happening !! That bloody fitting office number not responding my call, why you guys sucking customers blood like this ?? 20 days you need to fit the Wordobe ?? Useless Hari talked to me on Wednesday sweetly, that he I’ll resolve immediately and I will come directly to fit and all, bloody guy not responding my call from yesterday ! You guys are fooling the customers like anything !!! Due to their sweet words I was very much silent for these days, after giving so much of time still the useless ### are doing the same, what else you guys need ?? Need money money money money ??? Right !! No need of giving service right ??? Would never ever recommend your furniture for anyone, the worst ever experience I ever had in my life, completely worser than worse !! Was asked for refund or to take this old ### and give me a new one !! But they had sent only 1 part !! The Wordobe was completely fitted with screw and nails, post finishing the portions only the fitter came to know that he did wrongly, what kind of persons you sending for installation ?? Do they have brain ?? Again a whole bolted person from saravana stores ?? I need my refund and don’t need this useless product, was completely down and tired of calling, following up, this Wordobe was completely damaged on the back due to nails and screws imparted, if again they want to remove the nails and screws to re arrange correctly in that case whole part will get damage right and who will use the damage product ? Customers ??? Need a replacement or need a refund for the product !!!

Verified Support

Oct 26, 2018

Saravana Stores Customer Care's response Dear Sir/Mam,

This mail id [protected]@saravanastores.net you have addressed to represents the management of Saravana Stores - Super Store operating in the following premises:

Super Saravana Stores

# 45, Ranganathan Street, T. Nagar, Chennai 600 017.

# 10, Purasawalkam High Road, Chennai 600 007.

# 159, GST Road, Chrompet, Chennai 600 044.

# 106, Mount Poonamallee Road, Porur, Chennai 600 116.

Super Saravana Stores- Furniture and Home Appliances

# 10, Kariyappa Street, Purasaiwakkam Chennai, Tamil Nadu 600007

# 46, Rangasamy St, Zamin Pallavaram, GST Road, Chromepet, Chennai, Tamil Nadu 600044

Warm Regards

Customer Care Team
SARAVANA STORES
Super Store
www.supersaravanastores.com
T. Nagar (# 45, Ranganathan Street), Purasawalkam, Chrompet, Porur.

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Gokul Raj G

from Chennai, Tamil Nadu

Nov 13, 2018

Sir/madem
I bought a pattu saree 2 week ago in saravana store porur for gift to my mom today my open a saree its too damage my mom get upset actually i am in salem i don't have a bill but i have a packing with a stablersd barcode i want to change a saree please be consider.

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Gokul Raj G's reply, Nov 4, 2018

I want change with new saree my actual location

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Hi,

We bought tresemme ionic strength 580ml in padi branch and found it to be a duplicate or not 1st quality on the very first use.

We notice the same as it didn't even wash off the hair oil content present in the hair.

We are worried whether it will cause hair fall to us
We completely have the bill with us

We need a solution to get this fixed.

Regards
Sasidharan

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Yday i searched for bay leaf but couldn't get, i asked sales girl, she has given one packet, qty is less so i want one more, i asked one more, she said 'wait'with anger, i hv taken some items and then i again went and asked her one more bay leaf, she has thrown the bag down which she is holding with anger, i did complaint to floor incharge, but no use

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Oct 15, 2018

Updated by Laxmi chennai This incident took place in paid stores ...

Oct 15, 2018

Updated by Laxmi chennai Immediately I asked her why did u throw that bag down ... She replied its her wish ... When floor in charge came to ask her ... Her friends are saying to her don't worry we all will support u ..

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koushikthephoenix

from Chennai, Tamil Nadu

Nov 13, 2018

Since when did the gold shops start looting people for exchanging their old gold with a term called "Melting charge". I have shopped so much in so many shops and have never come across that term. Is this a govt mandate or is this exclusive for Saravana stores?

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Address: Chennai, Tamil Nadu, 600029

Hi,
I have came to shop on today for diwali purchase. And i have bring the laptop bag with me. I have gone to ground floor and asked to keep in token. They have said that laptop bag you can keep with you. They have not informed about the tag. And i have gone to lift. The lift person stopped me and put for tag. I have gone to the tag place. The person checked my bag and told that one zip is available. I asked pls give some other option to keep the bag. He told to take the front zip materials to main zip and i kept it. While kepting i have told to my father that they are irritating us. Thats sol. The tag person started shouting at me. I asked the person to stop and speak gently. He is using rubbish words to the customer. I ever seen like this person in saravana stores. He is using harsh words to the customer. Really worried about this incident. Atleast give a moral advice to that person that pls be gentle to the customer.
Note that i have spoke to my dad only not to that person also. I am a regular customer to your shop. But this incident makes me very angry on your shop because of the tag person. Really disappointed about the incident happened. Pls guide him atleast here after how to treat a customer in a gentle way. Or otherwise your shop name will get worse name more. Sorry to say this because the person irritated me a lot by worst words. Really sorry for this complaint. Because i have no other option.

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I've been trying for online payment of my scheme but its not happening it is not showing any option for payments. I tried calling customer care but the people always pick the phone up and never say anything else they are not picking up at all. Please guide me with the online Payment of the scheme else mail me the whole process and account details. This is highly frustating not to get any response from customer care. Kindly take actions against the same.

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Address: 600092

Have been waiting for more than 2 hrs to get the solution and its welding issue no one informed that it can’t return while taking... Cost is 874 and there is no proper response from floor supervisor.

The demages are not noticed while taking up from stores.. I am being purchasing number of times and it’s worst experience.. Please share any escalation matrix for customer compliant...

Dhamodharan. N
[protected]

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Address: Tiruvallur, Tamil Nadu, 600099

Please refer my previous compliant . no action taken sofar

Saravana Stores — failure supply complete product

1 Review
ganesan venkatarao on Nov 7, 2017 Submit a Complaint
I have purchased 4 tray plastic storage from padi saravana stores few days back. On reaching home found, no leg supports were found in pack.. Next day i rushed to padi branch, the sales girl at 8th floor asked me to bring the product. I went back and brought the product in heavy rain. But could not meet supervisor as he went for lunch. Again visited 8th floor today. Supervisor went for lunch. Waited for along.
But supervisor refuse to give the missing leg support, .
On frustration, i left the product with supervisor and returned.
Kindly intervene.
Regards
V. Ganesan
[protected]
Advocate

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Address: Chennai, Tamil Nadu, 600062

I brought a silver chain on 9/9/18 the colour change in to black and bad in condition and broken with in 2day we didn't use the chain also very bad qualities and no purity i came to padi saravana for this issue no one is ready to exchange the product and arguing with me and not accepting to exchange very worst manner and we r dissatisfied with the product and supplier

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Address: 627005

Website: www.supersaravanastores.com

Day before yesterday we brought the new lg 1ton ac from saravana stores, tirunelveli with the cost 32, 700 (Fixed price). While buying they promise this cost is included with the installation at home.

Today service men from lg came for installation they are asking for the installation cost of 1300. We contact the store manager they replied it was unknowingly said by sales department and you should pay the installation fees.

Really an worst experience with their behaviour and attitude because of their mistakes we are getting suffer now. Without having the proper knowledge about the product they are simply telling the fake promises.

Oct 19, 2018

Complaint marked as Resolved

Saravana Stores customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Saravana Stores Customer Care's response This page mail id [protected]@saravanastores.net you have addressed to represents the management of Saravana Stores - Super Store operating in the following premises:

# 45, Ranganathan Street, T.Nagar, Chennai 600 017.

# 10, Purasawalkam High Road, Chennai 600 007.

# 159, GST Road, Chrompet, Chennai 600 044.

# 106, Mount Poonamallee Road, Porur, Chennai 600 116.

Super Store- Furniture and Home Appliance Store

# 10, Kariyappa Street, Purasawalkam, Chennai 600 007

# 407/7, Rangasamy Street, Chromepet, Chennai 600 044

Super Stores - furniture showrooms are present only in Purasaiwalkam and Chrompet.

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Address: Khordha, Odisha, 751006

Invoice no 006264 dt 17/08/2018, whereas i bought 3 trousers, 2 for a friend and 1 livein jeans pant. This was a cash paid transaction but i also made another purchase vide invoice 006757 and 007037 as well. The quality of jeans is so poor that when i planned to use it, before wearing, cloth is torn during handling. Shocked.
It is worth for reporting so you chrck product and quality better way. Its matter of credibility of brand name suvarna. I am from bhubaneswar had a better opinion about suvarna stores.
How do you want me to return this material.
Awaiting response.

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Address: Chennai, Tamil Nadu

Very worst customer attending... Chocolate counter some staff behave like a #... So i complaint supervisor he couldn't responding... Plz take action at immediately... Anytime i see he watching only mobile... Don't respond at customer i said at i need that product where is that... The counter staff not responding... Its hurting me why not attending customer... It is just help... Then why behave like this... Padi saravana store pallavaram is also.. Very good customer attending

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Aug 23, 2018

Updated by jack bsmn Plz take action... Tks

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Address: 600017

On[protected] purchased Chimney from Saravnana stores T.Nagar Ranganathan street shop. The product sold informing to us it is on the discount but during delivery we noticed the product box was open and the chimney is in damaged condition.

While contacting the sales manager he refusing to provide good product and speaking rudely to customer on phone. We want to return this product and get our money back.

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Aug 20, 2018

Updated by santoshkumar_30 sales manager number - [protected]

Aug 20, 2018

Updated by santoshkumar_30 Saravana Stores (Home Appliance Division)
New No 13 Old No 33, Ranganathan Street, T Nagar, Chennai - 600017
phone[protected]
On[protected] purchased Chimney from Saravnana stores T.Nagar Ranganathan street shop. The product sold informing to us it is on the discount but during delivery we noticed the product box was open and the chimney is in damaged condition.

While contacting the sales manager he refusing to provide good product and speaking rudely to customer on phone. We want to return this product and get our money back.
Sales person/manager - [protected]
Customer name - CK Rajasekar

Please get back to us urgently

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Jaya Pritha

from Chennai, Tamil Nadu

Oct 1, 2018

We have purchased wooden cot and bed in Nov 2017. Within in a year lot of cracks developed in the product. We have made complaint so many times but no response. Very worst product and worst service. In all advertisement their boss is saying saravana is the best. Plz change to worst. Our 48k waste and we was cheated by saravana stores.

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Jaya Pritha's reply, Sep 24, 2018

Purchased from padi saravana stores

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Address: 603100

Sofaset delivered with broken frame. Order number : 1819 /628690. Delivered on 4th june 2018. Purchased from saravana the crown mall, omr rd. Till date they haven't replaced. The vendor person is bala. Saravana store taking no responsibility and warding off by saying it's the vendor related issue contact the vendor. Vendor kept on saying will replace for sure. It's almost a month. So please careful while purchasing from these names. This complaint will be posted in all forums and to all apartment associations.

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Saravana Stores Complaints & Reviews

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Saravana Stores reviews & complaints page 13

opinion

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the employee refused to get the counter for baby feeding

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mobile phone

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unethical

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wardrobe

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garments poor quality

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staffs in silver jewels

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wrong installation done - wardrobe

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tresemme ionic strength 580ml duplicate

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indecent behavior of sales girl

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reception person (men) not handling the customer in proper words

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regarding 11 month gold scheme

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kids cycle damages within day

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delivery of incomplete product-related

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silver

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fake promise

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poor quality material. damaged before use.

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8th floor supervisor... he name is i think ramakrishnan

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selling damaged product

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furniture - sofa set

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