Sun Direct Complaints & Reviews

I am facing problems on viewing the tv due to dish issues.. And told the person who has changed the set top box from normal to hd 2 months back.. But no response from the respective person.. And the other issue is the hd remote for my box is still not given.. This caused me mental agony.. Kindly do some needful..thank you

I am a sun direct user and the validity of connection expired on 5/9/2021. On the same day of disconnection, ie, on 6/9/2021 I received a message from Sun Direct that I have an offer of 3 months pack for Rs.559/-. I tried to re-charge online, but failed. Then I tried the whole day to contact your customer care number [protected], but every time I was getting the reply, the number is engaged. Then again in the next day early morning I tried to get same number and got it luckly and I was directed to make the payments in three parts ie, Rs.500/- Rs.50/- and Rs.10/-. I did so and then again tried to contact the customer care number for activation. But there was no response for more than 3 hours. Continuously I tried and finally I got the number and I explained the situation to the lady who attended my phone. She told me that she will give the direction for activation and I will get the channels after two hours and I have to keep the TV switched on till I get the channels. I told her that I am alone in my home and I have to go to my works by 9.00 AM, but she told that it will take time to activate my connection. Now my questions are;

Why I should wait for such a long period for getting the connection after paying the amount you asked ?
Why there is no response from your customer care number ? Any Officer from Sun Direct may contact your customer care number to know their irresponsibility.
If you can deactivate my connection within seconds from the time of expiring validity, why you can't activate my connection on my payment ?
Why I should contact your customer care for activation after payment of amount, though you are offering me concessional package through mobile messages.?
In the morning by 10.38 AM I received a message stating that my complaint is registered vide No. SR[protected]. Again in 04.03 PM I received another message that my complaint No.SR[protected] is resolved to my satisfaction. I don't know what was my complaint and who resolved it and what satisfaction I got from it.
If any responsible officer is there in Sun Direct, please give the reply to my email ID : [protected]@gmail.com.

Dear Sir,
I have registered a complaint on 05/09/2021 thro customer care phone number. My complaint Register No is SR[protected].The cutomer care person told that Rs.175 will be charged for attending the complaint and if any parts found defective will be charged extra. But I asked him him that providing proper signal strength and picture quality should be your responsibility because my TV is working properly otherwise. Then he said he will forward the complaint and they will talk further Subsequently I received a message that an engineer Jothiraj.R has been assigned to attend the complaint. on Monday i.e.06/09/21 i received a phone call around 1215 PM and he asked about the problem and then was asking for whether i am told about the charges. I told the same as i told the customer care executive. Then he said he will talk to his office and come back again. Where as I got a message around 1640 hrs saying that my complaint is resolved as resolved over phone to my satisfaction. When i Checked in customer care website against the complaint number it shows Closed.
I was back from my office and switched on my TV and found no signal. I am really upset with the way your service engineer and customer care executive who have closed the complaint without resolving the problem and explaining about why the complaint was not attended. Also before registering the complaint i had few channels picture was breaking and many channels were working. But after complaining no signal is coming. This makes me more upset.
Hope you understand the problem and expecting proper explanation and solution to my complaint.
Yours friendly,
T.Dhanasekaran
SUN DTH Card No:[protected] R
Registered mobile No:[protected]

I have paid my monthly bill and money got debited from bank account of rupees 236. But i did not get channels and even the message for the registered mobile number.

I had recharged for 200 rupees on sun direct app. Money got deducted but the recharge was failed.

I recharged my Sun Direct account associated to mobile no: [protected], Smartcard/ CDSN No: [protected], CR-ID: CR[protected] on[protected] via sundirect.in through HDFC Netbanking for Rs.1782.

Amount is deducted from my bank account and got confirmation email & text as well. Narration is "kqrhk74kaj7klpgrcy-PAYUSUNDIRECT" and Ref no:[protected].

Reached out to Sundirect support like 8 times and complaint SR[protected] was raised. However, no resolution yet after 3 days.

I was recharged with rs 229 on 3-sep-2021.
Transaction is successful but recharge failed.

When I top up of 100₹ in my sun direct account only near about 85₹ credited in my account. I contacted customer care they told me it's tax. They are neglecting trai rule. My smart card number is [[protected]]. We are being cheated by this company.

Dear sir,

We kept shop in gajalnaikenpatti. Kandili post. Here in anbu cell park they taken sun direct delearship. But they selling airtel also for customer. So most of people are confused to buy sun direct..and they buying airtel dish.

I have recharged my sun direct twice
Smart card number [protected]
Can you please refund my first transaction

Audio problem

Amount is deducted from my account but not recharged please give back my money don't be fraud 🥺🥺

When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. Y this is happening can u pls wts the reason. This is very bad we are unsatisfied. 👎👎👎

Hello,
Bymistake I recharged wrong dth sundirect num through Paytm..when I call Paytm told me to contact sundirect.when I call sundirect told me to contact Paytm..please help me.

Hi Team,

I have been trying to reach with SunDirect customer support fr past one week. Since I upgrade to HD connection my remote is defective I'm not able to get a replacement. I'm even trying to contact the vendor who came here to set up HD connection even they are trying to fool around. I need help in this.

Regards,
Jaikiran Kumar A

My plan recharge due date is 18.10.2021. But the channel telecast is stop. I was already complaint in the customer service. But no response from the complaint service. Please call me at [protected]. And Please activate my account.

Hi

Amount of Rs 1193 and 1151 was deducted from my account on 29th July 2021 and recharge transaction was failure...

I have not received the refund amount yet..

My smart card number is [protected]

I have subscribed to the FTA base pack. In that, only dd channels are selected by default. I tried selecting other FTA channels in both website/sundirect android app. However, it does not have any effect.
I am trying to select all Telugu free to air channels but they are not getting activated. I am not able to connect to customer care. When I contacted the local Sundirect distributed, he was advising me to pay Rs. 240 for full Telugu package. Please resolve this asap. I am not able to watch any FTA channels for which I paid.

Service man charged 400 rs for receiver

Operator is not updating recharge and he is asking for money