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3.1
Updated: Jun 9, 2025
Complaints 2483
Resolved
1462
Unresolved
1021
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Sun Direct reviews & complaints page 17

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A
Ashwin779
Jun 28, 2021
Resolved
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Resolved

I have recharged my sundirect from there official website I had done with recharge of 329 but recharge was not done but ammount was deductedso I did it again but that time also the amount was deducted but recharge was unsuccessful so please refund my 329+329=658 rs
Aug 7, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
Ashwin779's [Complaint's author] reply, Jun 29, 2021
My smart card no is 4102 2654 937R if u want to contact me call at this no 8088593204
Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,

Sun Direct Team.
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    R
    Rajesh yuvashri
    Jun 27, 2021
    Resolved
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    Resolved

    I'm calling morethan a time to inform about connectivity issues no one responding till now what the hell is happening with your service . delay recharge means your disconnect ur service correct same way do your work in issues I'm paying money right then why your doing like this ###
    Aug 7, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Jun 29, 2021
    Sun Direct Customer Care's response     "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
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      A
      Abhishek V Jiji
      Jun 25, 2021
      Resolved
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      Resolved

      Dear sir:-
      Smart card number:[protected]
      my name is abhishek from kerala i have one sundirect connection. Already i will inform to sun direct custmour care guys
      but nobody is not change my mobile number . can u change my address please

      (this is my new mobile number)

      ph-(+91)[protected]

      Thanks
      Abhishek
      Aug 7, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        N
        Naijuuu
        Jun 24, 2021
        Resolved
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        Resolved

        Dish no [protected] recharged via your online portal and no services rendered yet
        Aug 7, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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          A
          Anil Nandanam
          from Chandigarh, Chandigarh
          Jun 24, 2021
          Resolved
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          Resolved

          Address: H no 95, regal CHITRAKOOT, near MITAL COLLEGE, opp BMHRC, KAROND, Opp BMHRC, KAROND

          Not recieving any channels

          Complaint many time, , customer care center not attending calls
          Aug 12, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Jun 24, 2021
          Sun Direct Customer Care's response           "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            J
            Jubinjoseph
            Jun 23, 2021
            Resolved
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            Resolved

            Today I reacharged for Rs229 plan .reacharge is pending beacuse of operator not responding. called customer care service since morning 100 times. "this telephone number does not exist" the answer ehich I got.
            Aug 12, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Jun 23, 2021
            Sun Direct Customer Care's response             "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              N
              naveeneha11
              Jun 23, 2021
              Resolved
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              Resolved

              Address: aluve

              Recahrged for 259 but from 20-06-21 only 3 channels available and remainingchannels showing no signal with error message. tried contacting customer care for 3 days and not even getting connected. need refund or validity extension for this period. if you cannot resolve it please refund the full amount which was paid to you at the time of purchase and take back the dish and use it in your home.
              Aug 7, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Jun 23, 2021
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
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                R
                rtrtrtyrtyrtyryrtyzdfg
                Jun 21, 2021
                Resolved
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                Resolved

                Hi,
                This is continuation on my previous complaint, many of Malayalam channels have removed from my subscription pack with out our knowledge.

                I have subscribed the malayalam package for 6 months, where as many of channels missing since today afternoon onwards . I have raised another complaint on 19-Jun-21 stating on Sony 6 channel subscription which is not yet closed (subscribed only for sony 6 and all sports channel have activated).My request is if you are not able to provide service as per customer request, your about to loose your business in kerala. Your customer care is totally failed to serve your customers.

                No meaning to contact them.. Only to raise an complaint until my package time is over to save my money, Def will swap to other DTH /Cable TV operator

                Intervene and resolve the issues on priority by 22-Jun-21 EOD.

                [protected]
                +91-[protected]
                Aug 9, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Jun 23, 2021
                Sun Direct Customer Care's response                 Dear Sir,

                As per conversation, customer complaint regarding Signal related issue same has been already resolved from our end.

                Regards,

                Sun Direct Team.
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                  S
                  surigi Ramulu
                  Jun 21, 2021
                  Resolved
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                  Resolved

                  Address: Krishna Reddy opp.hyderabad skin hospital Barkatpura500027

                  CDSN NO.[protected]
                  No signal in tv
                  Register mobile no.[protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
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                    A
                    Anup Hegde
                    Jun 21, 2021
                    Resolved
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                    Resolved

                    I recharged today for kannada khushi plan.i recharged thrice and Money was deducted but only last attempt was successful.
                    Also channels under the kannada Khushi Plan are still not available.
                    Not able to contact customer care
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 23, 2021
                    Sun Direct Customer Care's response                     "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      K
                      Karthik.9154
                      Jun 21, 2021
                      Resolved
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                      Resolved

                      Some of the channels showing no signal, so tried to connect to customer care but couldn't connect, from my registered number I couldn't connect from long time, once I call from new number I couldn't able to connect next time with that number, last time even after recharge no channel's came, after trying with so many number I am able to connect but they technical issue. This kind of issues happening again and again, very bad customer support, once some drunken fellow talk to me.kindly take stright action
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 23, 2021
                      Sun Direct Customer Care's response                       "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        R
                        Radha Nair RK Nair
                        Jun 21, 2021
                        Resolved
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                        Resolved

                        Recharge of 229 was made but malayalam news channels are not available
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          K
                          Kerala Cyber Warriours
                          Jun 21, 2021
                          Resolved
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                          Resolved

                          channel connection lost, worst customer care

                          Address: Kerala

                          Some channels have no signal status, worst dth service. no coustomer care numbers, all are having problms, company always looking for benfitz, f...k of ......
                          Helpful
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                          S
                          Suraj _Sabat
                          Jun 21, 2021
                          Resolved
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                          Resolved

                          I made payment for recharge to my account around 5:23PM today through Phonepe and the payment was successful and debited from my account and also shown paid status in Phonepe. But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
                          My smart card number : [protected]
                          Here i attached payment receipt for your reference. Please credit the balance else refund my money back
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 23, 2021
                          Sun Direct Customer Care's response                           "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            S
                            Suraj. V
                            Jun 21, 2021
                            Resolved
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                            Resolved

                            E048-32 error

                            Our television has signal error E048-32
                            For few channels like maa movies, zee telugu, zee cinemalu etc. Please solve the problem as soon as possible....
                            +1 photos
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                            T
                            Tirupati Vaitla
                            Jun 21, 2021
                            Resolved
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                            Resolved

                            Address: Siddipet

                            Since Morning Some channels have been stopped. When I tried to consult customer
                            care, no number is working . Will you please help me. The channels are showing no signal 48-32.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 22, 2021
                            Sun Direct Customer Care's response                             "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              R
                              Rajagopal Gorti
                              from Hyderabad, Telangana
                              Jun 21, 2021
                              Resolved
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                              Resolved

                              Most of the channels are not working

                              I have telugu dpo 1. Since morning most ogf the channels are not working. Getting E948- 32 No signal message....
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                              iamkamal
                              Jun 21, 2021
                              Resolved
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                              Resolved

                              Website: my.sundirect.in

                              Tried recharging for Rs.1000 in the sun direct website and it hasn't reflected in the wallet yet. This is the third time with this kind of delay...!
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              """Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team.""
                              "
                              Reply
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                                R
                                rtrtrtyrtyrtyryrtyzdfg
                                Jun 19, 2021
                                Resolved
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                                Resolved

                                Fed up with SUN Direct on Lock down time. Subscribed Sony 6 Channel via customer care, she told 15 min to 2 Hours for channel activation..

                                When compare to other operators like Airtel and TATA sudden activation makes customer happy. I use to complaint on sun direct on all my recharges and channel subscription

                                I am going to swap to Airtel/TATA soon, which gives proper response on customer complaints. Why you paying to the customer executives if customer not getting any benefits.

                                Smart Card NO-[protected].
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 21, 2021
                                Sun Direct Customer Care's response                                 Dear Sir,

                                As per the conversation customer complaint regarding Customer care info given and same has been taken as feed back.

                                Regards,

                                Sun Direct Team.
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                                  N
                                  Naushad Kalamassery
                                  Jun 19, 2021
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                                  Address: Cholode

                                  We have charged rs. 199/- on today. But amount not credited to smart card no. [protected]
                                  Sun Direct customer support has been notified about the posted complaint.
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