Submit a Complaint
Claimed

Sun Direct Complaints & Reviews

www.sundirect.in
3.2
Updated: Jan 2, 2025
Complaints 2435
Resolved
1462
Unresolved
973
Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Sun Direct

Having problems with Sun Direct?

File a complaint and get it resolved by Sun Direct customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Satellite, Cable DTH TV
Sun Direct

Sun Direct reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rajesh yuvashri
Jun 27, 2021
Resolved
Report
Copy
Resolved

I'm calling morethan a time to inform about connectivity issues no one responding till now what the hell is happening with your service . delay recharge means your disconnect ur service correct same way do your work in issues I'm paying money right then why your doing like this ###
Aug 7, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2021
Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Abhishek V Jiji
    Jun 25, 2021
    Resolved
    Report
    Copy
    Resolved

    Dear sir:-
    Smart card number:[protected]
    my name is abhishek from kerala i have one sundirect connection. Already i will inform to sun direct custmour care guys
    but nobody is not change my mobile number . can u change my address please

    (this is my new mobile number)

    ph-(+91)[protected]

    Thanks
    Abhishek
    Aug 7, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Naijuuu
      Jun 24, 2021
      Resolved
      Report
      Copy
      Resolved

      Dish no [protected] recharged via your online portal and no services rendered yet
      Aug 7, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anil Nandanam
        from Chandigarh, Chandigarh
        Jun 24, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: H no 95, regal CHITRAKOOT, near MITAL COLLEGE, opp BMHRC, KAROND, Opp BMHRC, KAROND

        Not recieving any channels

        Complaint many time, , customer care center not attending calls
        Aug 12, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Jun 24, 2021
        Sun Direct Customer Care's response         "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Helpful
        2 other people found this review helpful
        2 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Jubinjoseph
          Jun 23, 2021
          Resolved
          Report
          Copy
          Resolved

          Today I reacharged for Rs229 plan .reacharge is pending beacuse of operator not responding. called customer care service since morning 100 times. "this telephone number does not exist" the answer ehich I got.
          Aug 12, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Jun 23, 2021
          Sun Direct Customer Care's response           "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            naveeneha11
            Jun 23, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: aluve

            Recahrged for 259 but from 20-06-21 only 3 channels available and remainingchannels showing no signal with error message. tried contacting customer care for 3 days and not even getting connected. need refund or validity extension for this period. if you cannot resolve it please refund the full amount which was paid to you at the time of purchase and take back the dish and use it in your home.
            Aug 7, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Jun 23, 2021
            Sun Direct Customer Care's response             "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              rtrtrtyrtyrtyryrtyzdfg
              Jun 21, 2021
              Resolved
              Report
              Copy
              Resolved

              Hi,
              This is continuation on my previous complaint, many of Malayalam channels have removed from my subscription pack with out our knowledge.

              I have subscribed the malayalam package for 6 months, where as many of channels missing since today afternoon onwards . I have raised another complaint on 19-Jun-21 stating on Sony 6 channel subscription which is not yet closed (subscribed only for sony 6 and all sports channel have activated).My request is if you are not able to provide service as per customer request, your about to loose your business in kerala. Your customer care is totally failed to serve your customers.

              No meaning to contact them.. Only to raise an complaint until my package time is over to save my money, Def will swap to other DTH /Cable TV operator

              Intervene and resolve the issues on priority by 22-Jun-21 EOD.

              [protected]
              +91-[protected]
              Aug 9, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Jun 23, 2021
              Sun Direct Customer Care's response               Dear Sir,

              As per conversation, customer complaint regarding Signal related issue same has been already resolved from our end.

              Regards,

              Sun Direct Team.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                surigi Ramulu
                Jun 21, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Krishna Reddy opp.hyderabad skin hospital Barkatpura500027

                CDSN NO.[protected]
                No signal in tv
                Register mobile no.[protected]
                Aug 7, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Anup Hegde
                  Jun 21, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I recharged today for kannada khushi plan.i recharged thrice and Money was deducted but only last attempt was successful.
                  Also channels under the kannada Khushi Plan are still not available.
                  Not able to contact customer care
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 23, 2021
                  Sun Direct Customer Care's response                   "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Karthik.9154
                    Jun 21, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Some of the channels showing no signal, so tried to connect to customer care but couldn't connect, from my registered number I couldn't connect from long time, once I call from new number I couldn't able to connect next time with that number, last time even after recharge no channel's came, after trying with so many number I am able to connect but they technical issue. This kind of issues happening again and again, very bad customer support, once some drunken fellow talk to me.kindly take stright action
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 23, 2021
                    Sun Direct Customer Care's response                     "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Radha Nair RK Nair
                      Jun 21, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Recharge of 229 was made but malayalam news channels are not available
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kerala Cyber Warriours
                        Jun 21, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        channel connection lost, worst customer care

                        Address: Kerala

                        Some channels have no signal status, worst dth service. no coustomer care numbers, all are having problms, company always looking for benfitz, f...k of ......
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        2 Comments
                        Report
                        Copy
                        S
                        Suraj _Sabat
                        Jun 21, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I made payment for recharge to my account around 5:23PM today through Phonepe and the payment was successful and debited from my account and also shown paid status in Phonepe. But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
                        My smart card number : [protected]
                        Here i attached payment receipt for your reference. Please credit the balance else refund my money back
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 23, 2021
                        Sun Direct Customer Care's response                         "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Suraj. V
                          Jun 21, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          E048-32 error

                          Our television has signal error E048-32
                          For few channels like maa movies, zee telugu, zee cinemalu etc. Please solve the problem as soon as possible....
                          +1 photos
                          Helpful
                          11 other people found this review helpful
                          11 found this helpful
                          Write a comment
                          Report
                          Copy
                          T
                          Tirupati Vaitla
                          Jun 21, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Siddipet

                          Since Morning Some channels have been stopped. When I tried to consult customer
                          care, no number is working . Will you please help me. The channels are showing no signal 48-32.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 22, 2021
                          Sun Direct Customer Care's response                           "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rajagopal Gorti
                            from Hyderabad, Telangana
                            Jun 21, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Most of the channels are not working

                            I have telugu dpo 1. Since morning most ogf the channels are not working. Getting E948- 32 No signal message....
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy
                            I
                            iamkamal
                            Jun 21, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Website: my.sundirect.in

                            Tried recharging for Rs.1000 in the sun direct website and it hasn't reflected in the wallet yet. This is the third time with this kind of delay...!
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            """Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team.""
                            "
                            Reply
                            Helpful
                            Found this helpful?
                            3 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              rtrtrtyrtyrtyryrtyzdfg
                              Jun 19, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Fed up with SUN Direct on Lock down time. Subscribed Sony 6 Channel via customer care, she told 15 min to 2 Hours for channel activation..

                              When compare to other operators like Airtel and TATA sudden activation makes customer happy. I use to complaint on sun direct on all my recharges and channel subscription

                              I am going to swap to Airtel/TATA soon, which gives proper response on customer complaints. Why you paying to the customer executives if customer not getting any benefits.

                              Smart Card NO-[protected].
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 21, 2021
                              Sun Direct Customer Care's response                               Dear Sir,

                              As per the conversation customer complaint regarding Customer care info given and same has been taken as feed back.

                              Regards,

                              Sun Direct Team.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Naushad Kalamassery
                                Jun 19, 2021
                                Report
                                Copy

                                Address: Cholode

                                We have charged rs. 199/- on today. But amount not credited to smart card no. [protected]
                                Sun Direct customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Prasanth1976
                                  Jun 19, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Pack expired before the due date

                                  I recharged my sun direct ac on 26th may thru phonepay. But by june it expired by 15th. We tried to call customer care but they are not even accepting our call. Can u plz help us...
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Related businesses

                                  Appco Group India
                                  3.1
                                  (120)
                                  Naukriaim.com
                                  1
                                  (115)
                                  FastWay Transmission
                                  1.2
                                  (469)