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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
Unresolved
1021
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H
Haris 7244
Jul 12, 2021
Resolved
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Resolved

Website: Sundirect.in

Recharge status is failed, but amount is gone by account
Aug 14, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2021
Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
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    naveen.95.ne
    Jul 12, 2021
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    Address: Yelahanka

    Hi Team,

    I recharged my sundirect today 12th July for tamil value pack 6 month, Rs 1452 (including tax) debited from my account, but transaction gets failed.please resolve my problem immediately if amount will be refund or pack will be reflected
    Sun Direct customer support has been notified about the posted complaint.
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      D
      Dr.Jeya Kumar
      Jul 11, 2021
      Resolved
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      Resolved

      Address: 8088161300

      I had done Recharge Tamil Silver HD pack. Paid but still not active. I called customer care she said she resolved, 1 hour later it will be active. But 1 day later also same problem persist. Every time after recharge same problem happen. Worst est customer service. I had used TATASKY fraction of second it will get recharge. We can modify everything online. But SUN DTH REALLY WOREST.
      Aug 12, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Jul 12, 2021
      Sun Direct Customer Care's response       "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team."
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        S
        Sengeni
        Jul 10, 2021
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        Address: Tindivanam

        Hi Team,

        I recharged my sundirect today10july at 8.30pm ... for tamil value pack one month, Rs 242. (including tax) debited from my account, but transaction gets failed.please resolve my problem immediately if amount will be refund or pack will be reflected
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
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          A
          Anisha Thomas
          Jul 10, 2021
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          I have recharged for Malayalam Value plan first and I got failure message from your website and amount got debited from my bank.So I tried another plan Malayalam Economy that also got failure message from your website and amount got debited from my bank.After some time any of one package got success.

          Is my money get refunded? If so when it will be credited?
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Same here will I get my money back
          Reply
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          I didn't get any response from customer care team
          Reply
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            S
            Sunil84
            from Hyderabad, Telangana
            Jul 10, 2021
            Resolved
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            Resolved

            Address: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600 028

            I have recharged with 1436 rs. 6 Months+14 days back. Amount was deducted but the subscription is still not active. I lost my money. Customer care number has been busy all the time. I need the issue to be resolved ASAP also I want the lost subscription days to be added to my account.
            Registered Number: [protected]
            Date of recharge: 10th July 2021
            Jul 10, 2021
            Complaint marked as Resolved 
            Issue resolved. Thank you
            Sun Direct customer support has been notified about the posted complaint.
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              N
              Nive2103
              Jul 10, 2021
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              Hi Team,

              I recharged my sundirext dth today for tamil value pack 6 months, Rs 1449.71 (including tax) debited from my account, but transaction gets failed.

              Is my money get refunded? If so when it will be credited?
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Reply
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Reply
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                U
                Uma Selvi
                Jul 9, 2021
                Resolved
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                Resolved

                Address: c5 29 mohan nagar, salem steel plant, tamilnadu

                Today 9.7.2021 I recharged the sun direct for Rs. 639 (Card No. [protected] & Mob. No. [protected]). The amount got deducted from my account. But I received the message as "Recharge Failed".

                How can I get back my amount or make that recharge successful?

                Please do the needful.
                Aug 13, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Jul 13, 2021
                Sun Direct Customer Care's response                 Dear Mam,
                As per conversation, customer complaint regarding Balance not credited issue information provided and the same has been clarified.

                Regards,
                Sun Direct Team.
                View replies
                9 Jul 2021 9 Jul 2021 by debit card-SBIPG[protected]myPANgramCas hfree Mumbai
                614.00 55, 409.92

                I paid by sbi debit card. Please help out of it. How to get back the amount??
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                  G
                  gowriedp
                  Jul 9, 2021
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                  I have recharged for my relative home sun direct DTH on July-8-2021 for 199 amount got debited from my account via google pay at 9.26PM but recharge not done . Kindly refund the amount RS.199 or do needful.
                  My sun direct number is ([protected]) transaction ID is[protected].
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  I have recharged for my relative home sun direct DTH on July-11-2022 for 559 amount got debited from my account via google pay at 02.06PM but recharge not done . Kindly refund the amount RS.559 or do needful.
                  My sun direct number is ([protected]) transaction ID is[protected].
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                    R
                    rprasadarao_hnk
                    from Hyderabad, Telangana
                    Jul 7, 2021
                    Resolved
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                    Resolved

                    Address: manthani karimnagar dist telangana

                    Rs.1296.00 Debited to SB-xxx[ECOM-MOBIK ] BHIMARAM on[protected]:22:10.IOB. The amount recharged for I'd [protected] of s Amba. The telugu economy pack has not yet activated. Please help and do the needful. The recharge was done through system only for sun direct id. An early reply is very much appreciated
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 09, 2021
                    Sun Direct Customer Care's response                     Dear Sir,

                    As per conversation, customer complaint regarding Balance not credited issue same has been resolved from our end.

                    Regards,

                    Sun Direct Team.
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                      S
                      Stalinrani
                      Jul 6, 2021
                      Resolved
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                      Resolved

                      Address: 12 south street, Perumangalam, Kallakurichi

                      The sun direct customer executive tell refund the amount to recharger. but the shop gay tell does not refund... But I don't work on tv channel kindly fix my issue
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 07, 2021
                      Sun Direct Customer Care's response                       "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        9
                        9425383999
                        from Damoh, Madhya Pradesh
                        Jul 6, 2021
                        Resolved
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                        Resolved

                        I recharged sundirect plan for three months through Google pay for Rs 554/__on dated 1June 2021 vide UPI Transaction No[protected] . I spoke to sundirect customer care on 2nd June 21 but they refused that it was not received
                        After I comp!aimed to my bank as well as google pay. After verifying records it was found that the amount was credited to sundirect
                        So I requested to you kindly look into the matter and do the needful please

                        My mobile number is [protected]
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 07, 2021
                        Sun Direct Customer Care's response                         Dear Sir,

                        As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                        Regards,

                        Sun Direct Team.
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                          P
                          parkavisurendran
                          Jul 5, 2021
                          Resolved
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                          Resolved

                          I recharged for my sundirect 2 times but it showed recharge status failed, , , how will I get my money back .
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Kindly do the needful, , , its totally unfair
                          Reply
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
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                            N
                            nk1234678
                            Jul 5, 2021
                            Resolved
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                            Resolved

                            Hi Team,

                            Please update my mobile no for smart card# [protected].

                            We have lost our mobile no that was registered for this account. and please update to my new no [protected]. We need this to be updated as early as possible as we are not able to recharge, so that we can recharge to avoid deactivation of the services.

                            Please make this as priority.

                            Thank you in advance

                            Regards
                            Naveen
                            [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Issue resolved...
                            Reply
                            Dear Sir,

                            As per the conversation customer complaint regarding RMN Updation and same has been already resolved from our end.

                            Regards,

                            Sun Direct Team.
                            Reply
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                              R
                              Ridhun Jolly K
                              Jul 5, 2021
                              Resolved
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                              Resolved

                              Address: kaniyampuram house pallippuram

                              My account got debited money 280. they said payment is sucessfull and recharge fails ... i lost money 280?
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
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                                S
                                Somayanda Gagan Ganapathy
                                from Bengaluru, Karnataka
                                Jul 3, 2021
                                Resolved
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                                Resolved

                                Hi Sun direct, I have recharged the sundirect Today with roi india rs.320 pack, using the amount was successfully debited from my account as on July 03, 2021 8.56 Pm but dish was not recharged from bank the payment is successfully debited to merchant account which is sundirect, either recharge the Dish or refund as soon as possible. Smartcard number : [protected], call me on [protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 06, 2021
                                Sun Direct Customer Care's response                                 Dear Sir,

                                As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                Regards,

                                Sun Direct Team.
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                                  R
                                  Ramesh kuncheti
                                  Jul 2, 2021
                                  Resolved
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                                  Resolved

                                  Address: 18-8-278/A/1/A new rakshapuram colony

                                  Signal issue
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 05, 2021
                                  Sun Direct Customer Care's response                                   "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
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                                    A
                                    Aishu Achu
                                    Jul 2, 2021
                                    Resolved
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                                    Resolved

                                    Address: 36/02/162 9th main road

                                    37098692 is refference number
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    "Dear Sir,

                                    As per conversation, customer complaint regarding Balance not credited issue same has been resolved from our end.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    Helpful
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                                      V
                                      VenkatThiru2021
                                      Jul 1, 2021
                                      Resolved
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                                      Resolved

                                      Amount got debited from gpay but recharge not done

                                      Hi Sir,

                                      I have recharged for my home Sun Direct DTH on July-01-2021 Thursday for 239.99 amount got debited from my account via Google pay at 8.18 am IST. But recharge not done. Tamil value pack 1 with gst and all taxes I got debited 239.99 RS INR.. please refund it. Or do needful my sun Direct number is [protected]...
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                                      N
                                      Nataraj333
                                      Jun 30, 2021
                                      Resolved
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                                      Resolved

                                      I have recharged Sun Direct DTH (Smart Card: [protected]) on[protected] with the amount of 210 .

                                      Amount debited from my bank account. But, not yet reflected in Sun direct account.

                                      I recharged via Phone pe.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
                                      Reply
                                      "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
                                      Reply
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