Tata DoCoMo Complaints & Reviews

Address: Surat, Gujarat, 395010

Website: docomo

Hi thr,

My mobile number is [protected]

Few month ago i transfer vodafone to docomo i clear all pending invoice bill to vodafone and submit receipt to docomo center i submit receipt at two place still my mobile number deactivate more then 7 time i go at both place and they dont have proper answer about this issue and my mobile number not working i have pvt ltd company register using this number and right now number not working and its effect to my business

1) g-17, ground floor, swastik plaza, yogi chowk, puna simana road, surat 7 days ago
2) shop no:-16, ground floor, royal arcade, sarthana, surat - 395006, opposite zoo park 15 days ago

Let me proper solution and start my service asap

Dec 8, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Nov 07, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Customer care
Tata Docomo

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Address: Mumbai City, Maharashtra, 400062

Website: TataDocomo

Cheated by tata docomo.
Premium number sold [protected] and instrument sold.
Post paid number network was not good hence staff at tata gallery advised to convert to prepaid. since paid advance rental in bulk.
I was advised to complete atleast 3 months. there after still my credit balance with tata docomo. i was again advised let the balance be nill then convert to prepaid. finally requested for prepaid and my request acecepted.
Received final bill and by that time i left mumbai for pune and was in pune for 5 months and paid the final balance of bill before time and was ready to pay for more advance of 5000 so that we can use the telephone and make calls with our credit balances. tata staff was unable to help, returned back to mumbai after 5 months and found my number disconnected and my number which was sold to me as priority number allotted to some one else.
Ent many complaints to tata applete and tried calling many times but always ignored.
Kindly get this resolved.
Rajkumar hemdev
2101 vihang society.
On plot no 16.
Siddarth nagar.
Goregaon west.
Mumbai 400062
Cell: [protected].
Vicitms of tata docomo cheatings.

Dec 5, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Nov 03, 2016

Updated by Raj Hemdev Valuable Global Conn Tata DoCoMo Sold A Premium Number And Land Line Instrument.
Post Paid Number Did not work most of the time.
Complained Several Times To Tata DoCoMo Gallery Manager.
They Kept me waiting and my advance Rentals were paid for months.
Tata DoCoMo Couldn't sole the network problem hence to cheat and get rid of me advised me to go Prepaid so that since Their network is not good and can't be improved and I will not get unnecessary charged monthly rentals etc.
Finally one day they succeed in converting my number postpaid to prepaid when I left Mumbai for 5 months to Pune.
Tata DoCoMo Disconnected My Landline Premium Number and Sold already sold number to the new customer - which is extremely shame full act of Tata DoCoMo.
Now I am left out without my premium number. No use for Tata DoCoMo Instrument sold to me.
Absolute Shame On Tata DoCoMo In India's Jungle Raaj and not punishments for Tata's Cheating Innocent people.
Shame On Tata DoCoMo For Cheating...!! Shame On Regulatory Authorities For No Actions On Crook's Like Tata...!!

Verified Support

Nov 04, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, we would like to inform you that upon verifying our records we found that the number was disconnected in Postpaid services on 22-MAY-16 due to Migration to Prepaid. However, the number was disconnected in Prepaid services 21-JUN-2016 as tele-verification was not completed. Further, your concern regarding provision of new connection has been forwarded to concerned team on top most priority. Hence we request you to kindly bear with us in the interim.
Thanks and Regards,
Customer Care
Tata Docomo

Dec 06, 2017

Updated by Raj Hemdev Valuable Global Conn Till date this matter is unsolved. I am cheated by Tata DoCoMo. They have not returned my money neither solved this matter.
Shame On Tata...!!

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G

Ganesh Prasad Ganesh

Oct 31, 2016

My docomo sim not activated no.[protected] activate soon
pls activate. I have purchased sim before 3 days the seller told tha it will activate in 2 3 days but not activated wh at can i do now i have paid for the sim actibate the sim i will register a case on this company. thank you sir i have lot of confodence pls activate my sim

Reply

Tata DoCoMo Customer Care's response, Nov 1, 2016

Verified Support

Dear Customer,
Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer Care
Tata Docomo

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Address: Thiruvananthapuram, Kerala, 695010

I am having Tata Docomo 3G Postpaid Connection having the number: [protected] in Trivandrum, Kerala. I am having only 24Kbps speed right now which won't allow me to deal with my personal net needs.
Accordingly I contact the local Tata Docomo office at Vellayambalam, Trivandrum. They expressed their inability to restore speed as they suspect something wrong with the tower.
My office being situated well within the city limit named Sasthamangalam, less than 1 km away from your Vellayambal Office in Trivandrum, I am suffering from the net issue detailed above. I tried many times to get connected through your toll free number but the attempts went in vane. Pl. do the needful and haste a solution from your end to get rid off the mess.
thanks
Biju PU

Dec 5, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 04, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, we regret the inconvenience caused to you. We would like to inform you that we have registered your complaint regarding internet connectivity(speed issue) with the docket number[protected] and it is expected to be resolved soon. Kindly bear with us in the interim.
Thanks and Regards,
Customer Care
Tata Docomo

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Address: 500011

Myself shoaib khan ishaq resident of new bowenpally, secunderabad, hyderabad, i have seen a promotional post of facebook for tata docomo sims and get the number of my choice.

So i have contacted the guy and i asked for number of my choice, i requested number [protected] so the guy told me that it will cost 3000 rs. So i agreed and told him to send the guy so that i can pay the money and take the sim.

Next day i was contacted by mr. Snatosh [protected] and he told me that one of his delivery guy will come and give the sim and collect the money and asked me to keep my proofs ready.

I recieved a call from the delivery guy [protected] asking me for location, so i guided my location and he came to my house and i gave him 3000rs and my id proof aadhar card, my corporate id proof and my photo

He took the amount and proofs and told me the sim will be activated in next 3 hours.

Later i recieved a call from mr. Santosh saying that the requested number is not available and asked me to take different number, i told him to returned my money and proofs, he requested me and asked me to take any other number which i deny.

When i did not accepted his offer he refused to answer my calls, when i called him from different phones he was rude to me and i told him that i will complain this matter to police so he told me to whatever i want.

So i went to secunderabad docomo office they asked me to write an email to you people.

All this incident happened 2 weeks back.

I request tata docomo to take neccessary action on this people and help me in getting my proofs back

You can reach me at [protected] - my name is shoaib khan ishaq.

May 9, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 04, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, we regret the inconvenience caused to you. We would like to inform you that your concern regarding wrong commitment for activation has been forwarded to concerned team on top most priority. Hence we request you to kindly bear with us in the interim.
Thanks and regards,
Customer Care
Tata Docomo

Nov 06, 2016

Updated by Shoaib Khan Ishaq Team any update on this, Please call me after 2 pm everyday as i will be busy in office

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P

Priyanka Redhu

from Pune, Maharashtra

Oct 31, 2016

Tata Docomo — Over charging

Over charging me per call. Tata Docomo PVT LTD is overcharging me for each and every call that I make. If I call for 1 minute or less they charge me for 2 minutes. If I call for 3 minutes they charge me for 4 minutes. This happens on a regular frequency. Please help me to solve this issue

Reply

Tata DoCoMo Customer Care's response, Nov 1, 2016

Verified Support

Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer Care
Tata Docomo

H

Harie Racharla

Oct 31, 2016

Hi Team,

Last week i missed to receive the credit card and also pin detais from blue dart courier.

Could you please re-issue the card and pin again.

My details:
Srihari Racherla
Ph: [protected]

Thanks,
Srihari

Reply

V

Vasu G

from Dehra Dun, Uttarakhand

Oct 31, 2016

Sir pls send me call history of my sister number [protected]

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Address: 411028

Tata Docomo is overcharging me for each and every call. If I do a call of 1 minutes or less they are charging me for 2 minutes. If I do a call of 3 minutes they are charging me for 4 minutes. Please help me to stop this over charging
Tata Docomo is overcharging me for each and every call. If I do a call of 1 minutes or less they are charging me for 2 minutes. If I do a call of 3 minutes they are charging me for 4 minutes. Please help me to stop this over charging

Dec 8, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Nov 07, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Customer care
Tata Docomo

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Address: 411041

Hi, i have tata docomo internet connection at my home. On 13th july 2016, i requested change in plan through email. As a response to my email tata docomo customer care executive said i need to pay outstanding amount towards me. On 14th july i paid the amount expecting they will change my plan. On 20th july and 31st july i sent an email for change in plan and confirmation for it again. I didn't receive any response to it.

After that they charged me according to old plan for the months of august and september which i didn't pay. I am following up with since then to check every detail and change the bill so that i can pay and use the services.

I am getting emails and calls for bill payment almost every alternate day and today i received a text message and email for my internet account suspension.

Now they are telling me very annoying different reasons (Which are mere lies) for whatever happened and asking me to pay the bills. I have all the emails for it with me.

Please help me with asap.

Thanks

Dec 20, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Oct 26, 2016

aarav@26's response Hi, i am holding number [protected] since last 1year.
now i want to stop and deactivate this number but noibody taking my complain in local store

please deactivate the same with immediate effect

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly help us understand if this is regarding photon or broadband.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Oct 27, 2016

Updated by satishdeokar below are my account details -

A/c :[protected] [protected] )

Wi-Fi Router is installed at my home.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Our service team will reach out to you asap.
Thanks and Regards,
Customer Care
Tata Docomo

Nov 14, 2016

Updated by satishdeokar Hi there,

I am getting multiple emails, text messages and calls regarding the outstanding amount for my bills. I also got 2 emails saying they have raised complaint/request for me but nothing is happening beyond that.[protected] and[protected] are the requests they raised for me. My internet services are barred and they are still charging me and sending the updated bills. Is this the way you serve the customers?

In what words I should explain this. Are they still doing the formalities of calling me and raising the requsts?

Verified Support

Nov 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We trust your concern has been resolved.
Thanks and Regards,
Customer care
Tata Docomo

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gourav2834

from seoni malwa, Madhya Pradesh

Oct 27, 2016

I m gourav verma from seoni malwa distt hoshangabad mp i have a tata docomo no [protected] this no is ragistared with my name so please send me call and sms details of date 21 oct so please urgent plss send call details

Reply

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Request you to visit this link: http://bit.ly/1gsuz66 to get your query resolved via our live chat support.

S

Shivanankari Shivu

from Bengaluru, Karnataka

Oct 27, 2016

I have buy a new connection for Docomo service sim disconnect for 8 days call for customer care his asked me not verification your no but no executive coming my address this sim disconnected 30000 amount loss

Reply

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 7, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer care
Tata Docomo

A

aarav@26

from Imphal, Manipur

Oct 31, 2016

Hi, i am holding number [protected] since last 1year.
now i want to stop and deactivate this number but noibody taking my complain in local store

please deactivate the same with immediate effect

Reply

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 7, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer care
Tata Docomo

P

pct1203

from Delhi, Delhi

Oct 31, 2016

Hi
I am tata docomo prepaid card user. I want Sept 2016 call details of my Mobile no. [protected]. Please send it to my email.id;- [protected]@gmail.com

Reply

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Request you to visit this link: http://bit.ly/1gsuz66 to get your query resolved via our live chat support.

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Address: Mumbai City, Maharashtra, 400458

Respected Sir,
The user of Mobile No. [protected] Mr. Anuj Singh alias Vishal Shinde introduce himself as one of the Finance Comapny Officer from Ms.Megha Finance Pvt .Ltd. Based at Thane and collected around Rs.49000/-from one of Our Staff Ms. Milan Pandurang Mestry to grant a loan to build a house in her Village .bELIVING HIM SHE HAD DEPOSITED CASH PAYMENTS TOWARDS THE ACCOUNT NOS PROVIDED BY HIM AT BANK OF BARODA AS WELL AS AXIS BANK.

After collecting the payments, he had sent her an SMS mentioning DEMAND DRAFT NO. AND CLIAMED MORE MONEY .
she requested him to come along with Demand Draft and deleiver the same and collect the Money for his servives .

He has promised that he is on the way with Demand Draft .But after some time he swtiched off his Mobile and went untraceble .

We have tried to contact him and inspite of repeated attempts we are unable to get in touch ith him as some time his Mobile is ringing and he is not attending our calls .Also we had tried to contact his other Numbar [protected] and it is switched off .

She has gone to meet him personnely at his office and surprised to find that the provided Office address is fake as no office is existing there .

We have already forwarded our Complaints to Police Commissioner of MUMBAI AS WELL AS THANE DIST.TO TRACE THESE SCAMSTERS .
Therefore we humbly request your kind self to provide us the details and residential address of this Mobile No.holder to proceed with our formalites to meet him and by help of Government Officeals recover our lost Money and ensure that in future they should not cheat innocent people by luring them with their scams .
Hope to have your hlp towards this noble cause .

Kind Regards.
J.H.Thompson.
Office Nos .26794704 /26794302 .

Tata DoCoMo customer support has been notified about the posted complaint.

Oct 26, 2016

Updated by [email protected] Respected Sir,
The user of Mobile No. [protected] Mr. Anuj Singh alias Vishal Shinde introduce himself as one of the Finance Comapny Officer from Ms.Megha Finance Pvt .Ltd. Based at Thane and collected around Rs.49000/-from one of Our Staff Ms. Milan Pandurang Mestry to grant a loan to build a house in her Village .bELIVING HIM SHE HAD DEPOSITED CASH PAYMENTS TOWARDS THE ACCOUNT NOS PROVIDED BY HIM AT BANK OF BARODA AS WELL AS AXIS BANK.

After collecting the payments, he had sent her an SMS mentioning DEMAND DRAFT NO. AND CLIAMED MORE MONEY .
she requested him to come along with Demand Draft and deleiver the same and collect the Money for his servives .

He has promised that he is on the way with Demand Draft .But after some time he swtiched off his Mobile and went untraceble .

We have tried to contact him and inspite of repeated attempts we are unable to get in touch ith him as some time his Mobile is ringing and he is not attending our calls .Also we had tried to contact his other Numbar [protected] and it is switched off .

She has gone to meet him personnely at his office and surprised to find that the provided Office address is fake as no office is existing there .

We have already forwarded our Complaints to Police Commissioner of MUMBAI AS WELL AS THANE DIST.TO TRACE THESE SCAMSTERS .
Therefore we humbly request your kind self to provide us the details and residential address of this Mobile No.holder to proceed with our formalites to meet him and by help of Government Officeals recover our lost Money and ensure that in future they should not cheat innocent people by luring them with their scams .
Hope to have your hlp towards this noble cause .

Kind Regards.
J.H.Thompson.
Office Nos .26794704 /26794302 .

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V

vinodsoyal1

from Basi, Punjab

Oct 31, 2016

Few days ago i requested for port out my number they deducted my balance but did not get any response from them.when i talked about it to their customer executive but they did not solve my problem hence they disconnect my call (more than twice)

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Tata DoCoMo Customer Care's response, Nov 1, 2016

Verified Support

Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer Care
Tata Docomo

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Address: Mumbai City, Maharashtra, 641002

Recently I got a postpaid connection from Tata Docomo ([protected]) and while I submitting the forms I strictly told the people at the showroom that no VAS should be activated. Despite that they activated caller tune and charged 279 rupees in my first bill. I contacted customer service but they were adamant that it was activated by me. Felt cheated, I requested for cancellation. Two days later, a customer service executive called again which was attended by my 12 year old daughter. This idiot simply changed the plan and closed my cancellation request as "customer accepted to change the plan and continue." When I contacted again, they said it is still active and again I requested for cancellation. For more than 10 days, someone will call me and enquire why I am cancelling. After hearing all, they simply say they can't do anything. Finally, one person called and asked what happened and again I explained to him and asked for proof that I activated the caller tune. After some time, he said there is no proof. I got angry and told him to cancel the number immediately or I will have to take legal action. Now I have closed the number by paying full amount. Also, I have ported two prepaid connections of Tata to Idea belonging to my father-in-law and spouse. Tata loses because of this type of cheating. MY SINCERE REQUEST NEVER GO FOR DOCOMO

Dec 2, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka, 560042

Website: Consumercomplaints. In

Dear Sir/Madam...

I have recharged today at 3.08pm amount of 199. Actually i want another recharge but by mistake i have made 199 recharge so now i don't want dis service. I am requesting u to cancel the recharge and convert it to Talk time..
Transaction no-one 996222
I hope u people make the same...

Thanking you..

With regards
JITHIN
[protected]

+1 photos

Tata DoCoMo customer support has been notified about the posted complaint.

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Address: 600014

Website: www.damoagro.com

Dear Friends
We two tata docomo postpaid numbers([protected], [protected]) for my company and also blocked internet connection facilities by my request.Last month we are requesting to plan change for internet facility to this number[protected].But they are unblock my internet facility and didn't change my plan.Finally i got bill amount Rs 1867/-.This not my mistake.It all are done by their customer care service executives.They are cheating us.So, Friends don't buy tata docomo postpaid connection.My numbers: [protected], [protected].Plan rent 199/-.Upgrade request for [protected] is 399/-

Note : Friends i already paid usual plan rental(199+399) for these numbers.But they are asking remaining Cheating amount.

Contact : [protected]
Email : [protected]@damoagro.com

Nov 27, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

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Team,

Every time i try connecting my photon, the error pops up "connection failed. Please retry later. If the problem persists, please contact your service provider.". What is the issue?

So far my experience has been really bad with tata photon. Its been 6 months since i bought it but never been able to use. The first 3 months i had a post paid connection and then shifted to pre-paid.in spite of recharging on time, i am unable to use it correctly even for a wee.

This is unacceptable.

Is there a way to return my dongle and get my money back?

Seriously very very poor service and network.

Regards,
Shilpa

Dec 4, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Oct 20, 2016

Ɓʌɗ Ɓoƴ's response plz

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Customer Care
Tata Docomo

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Ɓ

Ɓʌɗ Ɓoƴ

from Amritsar, Punjab

Oct 25, 2016

My num block [protected]

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Tata DoCoMo Customer Care's response, Oct 27, 2016

Verified Support

Dear Customer,
Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer Care
Tata Docomo

H

Hashim Bin Attakoya

Oct 27, 2016

Sir this number [protected] call me and distebing us talk sexual word urgently provide there name and address to submitting police.

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R

raj01001

from Pune, Maharashtra

Oct 27, 2016

SIR,
I Lost My Mobile With Docomo Sim Yesterday Please De activate & BLOCK My Sim As Early As possible

Mobile No: [protected] ( DOCOMO)

Email ID : b.[protected]@gmail.com

Sim Details: [protected]

Reply

A

Aaavvvddddwwwwwgghndj

from Muzaffarpur, Bihar

Oct 27, 2016

Dear sir I need to know incoming call detail 21/10/2016 my no [protected]
[protected]@gmail.com

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K

KAILASH YALA

Oct 27, 2016

This is Kailash and I want incoming and outgoing call details of February 2016 on [protected]@gmail.com.

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Address: 110089

I was Using Tata Photon dataCard since April 2015, Since I was transferred to Abroad, and was not able to recharge the current no. That . On Reaching to India, I spoke to Customer Care on([protected]), They Told me to Visit the Near Tata Photon Out Let, and the existing number is dead, you have to pay 250 rs to start the services again. upon their confirmation and address given by them, I went to
"shop no 4 csc market no2 sec 5 rohini". I am running from this address given to me by tata photon and I have submitted all my documents with rs 450 as the vendor told me that you will be getting 5 gb data.
My Old No
[protected]
The no was given to me and he took 450 Rs:
shop no 4 csc market no2 sec 5 rohini Phone No [protected]
And Still The Tata Photon has no answer. So My Delhi has gone bad to worst

Dec 4, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care

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J

jaya kumar k.p

from Chennai, Tamil Nadu

Oct 25, 2016

I have lost my mobile and sim card, please block the sim card
mobile no.[protected]

pls block this number

My alternate mobile no. [protected]

Reply

Tata DoCoMo Customer Care's response, Oct 27, 2016

Verified Support

Dear Customer,
Please call 1860-266-5555 from another number (chargeable) and report the loss of phone and get the outgoing services blocked to avoid misuse of the phone.
Thanks and Regards,
Customer Care
Tata Docomo

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Address: Hyderabad, Andhra Pradesh, 500058

Tata Photon Account numer[protected]

Sub:- Connection was given with out network and started harassing for bill amount.

The connection should be given in the areas where the Towers are available, sales person has issued product without proper investigation about network, after purchasing I realized that there was no signal in my area. Tata technician visited my place and clearly stated that the product should be returned.

The issue was raised with the higher officials of Tata Docomo as well. I have all the communication emails with them.

I was expecting a personnel from the Tata Docomo to approach me and take the product back and give me the cash back of Rs 1, 500/-, which I paid initially.

But instead, I have been billed and Harassment started from Tata side.

I have clearly explained the issue number of times, every time they will keep quite for few days again start bugging me.

Could any one suggest permanent solution for this.

Regards,

naresh

[protected]@gmail.com

May 13, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata Photon number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Oct 25, 2016

Updated by naresh9112 Hi Team,

Account number has 9 digits[protected] mentioned in email, i see mobile number as [protected]

I belong to Badangpet, Hyderabad 500058

My contact number is [protected]

Mail id [protected]@gmail.com

Oct 26, 2016

Updated by naresh9112 Hi Team,

Any one looked into the above issue?

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Oct 29, 2016

Updated by naresh9112 Hi Team,

I have sent email to [protected]@tatadocomo.com with subject Naresh[protected]

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N

naresh9112

from Hyderabad, Telangana

Oct 24, 2016

Hi Team,

Account number has 9 digits[protected] mentioned in email, i see mobile number as [protected]

I belong to Badangpet, Hyderabad 500058

My contact number is [protected]

Mail id [protected]@gmail.com

Reply

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Address: Allahabad, Uttar Pradesh

On 14.10. 2016 night I have tried several times for on line recharged of my photon plus no.[protected] but could not suceed due to server failure. On 15.10.2016 I recharged in day time but previous balance which is already credit to my account not given. I request, pl. reverse my previos balance 5957.o MB in my account at the earlist. Otherwise Ishall stop to use photon plus further.

Nov 27, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We regret the inconvenience caused to you. We would like to inform you that upon verifying our records, we found that last recharge was done on 15-Oct-2016 07:03 PM with the amount of Rs.255/-. However, the validity for previous balance was expired on 14-Oct-2016. Hence, the balance was not carried forwarded.
Thanks and Regards,
Customer Care
Tata Docomo

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The caller was a woman, pretending to be calling from airtel and asking for home address for upgradation from 3G to 4G. The number was later confirmed from DoCoMo office to be a DoCoMo user and tried lodging a complaint with Docomo service provider but they simply refused to register the complaint.

date of incident : 22 Oct 16
Phone number got hoax call from : [protected](Chennai circle number)

Dec 4, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care

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S

sanjaykm

from Delhi, Delhi

Oct 24, 2016

Dear Sir,

My Mob. No. [protected] (SIM No. A1000049BC0D9D) is not activate.

jab bhi 59059 pe call karne per disconeect ho raha hai.

please solve...

ram kishan
[protected]

Reply

Tata DoCoMo Customer Care's response, Oct 27, 2016

Verified Support

Dear Customer,
Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Tata Docomo,
Customer care

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Address: 500014

Website: www.tatadocomo.com

I m using my Tata number Past 6 years & I do have many frndz & family using tata network but from 15 days in our area I m not getting signal at 500014 I miss all my important calls & msgs I even gave a compliant request you to resolve it soon and i[censored] wish I can raise a campaign in my society for tata network signal and I can get 50 no networks snap imgs of tata network so if the complaint is not resolved I will raise a complaint & same will be printed in Deccan chronicle ... I[censored] don't wish it to happen plz give me a call @[protected] any get a tower installed at my place or resolve it soon

Nov 27, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure to get in touch with you soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the discussion over the call on the number, we would like to inform you that a complaint has been registered vide docket number PNR[protected] regarding network coverage concern, the same will be resolved soon. Hence, we request you to save the docket for future reference. We would like to inform you that to activate voice mail services send SMS as ACT VM to 121 (Toll Free) from your number. Hence, the same will be activated by 30 minutes and there is no monthly rental charge. Further, be informed that the duration of voice mail is 60 seconds and the storage capacity for Voice SMS is 20 SMS for 30 days. Kindly note, the Password by default is 0000 & can be changed.
Thanks and Regards,
Customer Care
Tata Docomo

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Address: Rangareddy, Andhra Pradesh, 500005

Website: www.tatadocomo.com

I have have applied a migration from post pay to prepaid on October 1st, but instead of doing anything Tata Docomo is playing games with me. When ever I will try to reach call center and ask the status, they will keep on postponing the process for one more week. They don't provide the valid reason for the failure. If ask the reason then they will tell that they are transferring call to Higher management and they hang the phone. I am fed up with this. If I ask for written reason they will say that I can't reach your email, but for sending the bills how are they able to reach. Please help!.

Nov 27, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Oct 23, 2016

Aktabul Sk's response Insa India, 5/1, benson cross, road benson town, Bangalore 46

Oct 23, 2016

Aktabul Sk's response Www.tatadocomo.com

Verified Support

Oct 24, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care

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A

Aktabul Sk

Oct 24, 2016

Insa India, 5/1, nenson cross road Bangalore-46, mobile [protected]

Migration from postpaid to prepaid - Comment #2582752 - Image #0

Migration from postpaid to prepaid - Comment #2582752 - Image #1

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M

maheboob shaik

Oct 24, 2016

Hi sir, it was always showing as Emergency calls only at Lords College, 500091.It shows full signals in phone, but what is the problem i dont know.We are facing the problems at the college at any floors.Plz solve this issue as soon as possible.
Thanks.

Reply

Tata DoCoMo Customer Care's response, Oct 27, 2016

Verified Support

Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Tata Docomo,
Customer care

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Address: Rangareddy, Andhra Pradesh, 500035

I have problem with my dual sim mobile, so for some period i cant use my [protected] no., now it was blocked please unblock it for use
Went to d docomo office they said after 3 months my sim will get unblock but nothing happened i went again but no one helped
Now i want my number because its registered on many places
Plz rply to this
Really irritated by your customer care people

Nov 27, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care

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M

Munish Sangar

from Chennai, Tamil Nadu

Jan 11, 2019

Showing like invalid sim. Pls give solutions

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S

Somya02

Oct 19, 2020

Recently I didn't use my docomo number for some time. But when I wanted to use it my number is shown as invalid. No messages or calls are coming on the number. I want my number back as it is registered at many places. What to do?

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Address: Gurgaon, Haryana, 122002

Website: Tata Photon

Hi

My experience for past 2 years is very bad i felt really bad that they are providing worst post sales service and really appreciate when they need money they send threatening mail through their lawyers.in fact my experience with tata docomo call center is pathetic and miserable.in two years i paid approx. 25000 inr and according to my plan offer by them 10gb unlimited and after that unlimited normal speed. I haven't used even 50 gb and some times i use only 250 mb. They never check and called me for help

Replied from tata photon customer service:-

1. Too many users in your area where you are using this dongle so unable to give speed

Question to above point
Why don’t tata photon team check before selling any service that [x] amount of product will be sold after that we will stop selling in that area.

Is it customer fault that we are trusting tata and taking services

2. Can you please change your current area [indirectly asking to change my house )

3. As per our company policy is if someone is using one then 30mb in a month we cannot give any waiver or refund

Before some 1 take your service

 your executive calls multiple time with so many commitments
 when payment needs to be done your team member calls again and again but when it comes to give service none of you team member call
 why your people are not tracking if these kind of plans are sold your team members should track if client is able to use your service. If he is not able to use why you are not tracking

Now finally getting mail from thier lawyers. I am upset and harassed and sometime i think being a indian company and from tata group they are cheating their own people.

Regards
Atul sharma
[protected]

Nov 21, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO

Oct 19, 2016

Ganesh Shanthi's response Sir I'm requested please understand my problem is last5days call details my no is [protected]

Oct 19, 2016

Ganesh Shanthi's response Call details

Oct 19, 2016

Ganesh Shanthi's response Ganesh

Verified Support

Oct 21, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We tried to speak to you personally on your number. However, the same was not possible as you are non contactable. We regret for the inconvenience caused to you. In order to handle your concern effectively, we would need your relevant 10 digit Tata Docomo number to assist you better. Kindly revert with the Tata Docomo number for the needful to be done.
Thanks and Regards,
Customer Care
Tata DOCOMO.

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Ganesh Shanthi

from Mumbai, Maharashtra

Oct 20, 2016

I'm GANESH last 5days call details
My number is [protected] please sir

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Address: Chennai, Tamil Nadu, 600 002

Sir my tata docomo number is[protected] i want out going call details ther are more time call any way i am very upset i am work at kuli daily more time call for my number but i not under stant this person number any way please help sir
U sent the my mail id or my address

my mail id : [protected]@gmail.com
my phone number:[protected]
please immediatly sent

Nov 19, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Request you to visit this link: http://c1web1.saas.talismaonline.com/chatc1/tataDocomo.html to get your query resolved via our live chat support.
Thanks and Regards,
Customer Care
Tata DOCOMO

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S

Sudarshan Betha

from Idukki, Kerala

Oct 19, 2016

Please provide cal details of my mobile number [protected] from 01/10/2016 to 13/10/2016
My mail I'd: [protected]@gmail.com

Tata DoCoMo Complaints & Reviews

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8123379137

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Connection failed. Please retry later. If the problem persists, please contact your service provider.

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Cheats in Delhi. No Improvement with new government

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Complaint against not giving credit balance 5957.o MB of my photon no. 9236439973

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Hoax call

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Installation of Tower

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Migration from postpaid to prepaid

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Activation of blocked sim

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Worst post sales service

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Unauthorized person called

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