Jan 21, 2017
Updated by ersarv Dear Sir/Madam,
It is not solved till date Jan 21, 2017. My connection was not disconnected on Dec 13, 2016. My connection was active till Jan 02, 2017 to generate false bill and suspended on Jan 03, 2016 as per email from your customer service. I do not understand the motive of false communication by you and your customer care. (refer email below)
Re: Closure of Complaint on cancellation request no.[protected] for your TATA Photon number [protected]~~M28925306
customercare.[protected]@tatatel.co.in <customercare.[protected]@tatatel.co.in> Thu, Jan 19, 2017 at 2:09 PM
To: sarvesh.kumar.[protected]@gmail.com
Hello Mr. Kumar,
We got your email on 18-JAN-2017 regarding disconnection and bills of your Photon number [protected].
Please be informed that the internet service for the photon number was permanently disconnected on 06-JAN-2017 & the billing was already stopped on 03-JAN-2017 due to non payment with the reference number[protected] registered on 06-JAN-2017 and you had received your final bill under pro-rate basis for the period 15-DEC-2016 to 02-JAN-2017 with an amount of Rs. 401.36.
We had cross checked our records and we did not found any interaction/intimation/request for disconnection of photon service. Hence, you had billed as per your tariff plan irrespective to the usage.
The current outstanding in your account is Rs. 1825 and due to be paid at earliest to avoid payment reminders.
We have also enclosed the bill for the month of DEC, 2016 and JAN, 2017.
Please pay mentioning Photon Account Number[protected].
Thank you for connecting and we hope to see you back with us soon. If there’s anything else you have to share, we are all ears.
Warm Regards
Manoj Kumar Bashaboina,
Tata Photon
Pay online through https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm
You may download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free)
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-----Original Message-----
From: sarvesh.kumar.[protected]@gmail.com
Sent:[protected]:56:37.0
To : "customercare.delhi"
Cc: null
Subject: Re: Closure of Complaint on cancellation request no.[protected] for your TATA Photon number [protected]~~M28925306
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hi,
I have already sent email for E-bill modification on Jan 10, 2017. I have
applied for connection closure on Dec 06, 2016 and I did not use data
(internet uses 0 MB) between Dec 05, 2016 to Jan 04, 2017. Please remove
the extra rental charges added in E-bill statement dated Jan 07, 2017 as
per your promise during our telephonic conversation on Jan 06, 2017.
Could you please send me modified E-bill so that i can pay total actual due
amount ASAP?
Thank you.
with Regards,
Sarvesh Kumar
On Tue, Jan 10, 2017 at 4:09 PM, wrote:
> Hello Mr. Kumar,
>
>
> We got your email dated 10-Jan-2017 regarding status of your billing
> adjustment of your Photon number [protected].
>
> We sincerely apologize for inconvenience caused to you.
> We would like to inform you that the complaint with Reference Number[protected] Dated: 06-JAN-2017 is being addressed and will be completed within 16-JAN-2017.
> Kindly cooperate in this regards.
>
>
>
> Thank you for surfing with Photon. If there¿s anything else that you want
> to share with us, we are all ears.
>
>
> Warm Regards
> Santosh,
> Tata Photon
>
