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The Shophut — wrong damage watch received

I have ordered for fossil watchs @ 1499/- but i recieved fastrack fake watch that too of childrens and very low qualty not working at all. The order id is #8885. Order was on the name of neelam gupta.
The shophut have given customer contact number which is asking for extention number and then it gets disconnected. I have mailed to them more than 5times still no reply from last 4days. Please help me to get my refund back.
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