Vodafone India Complaints & Reviews

As i talk with "chetan pall" and "manish sharma" (noida) who are customer care executives .. i am not sure why vodaphone hire these fool employees in their office .. Who cant care customer issues . and they dont know wats the rules of vodaphone . every time ask for call again. and there is not any reply from them.

At vodafone official site (https://shop.vodafone.in/shop/for_your_phone.jsp?cid=mah) i have made a recharge yesterday i.e. 7th July 2014 for 3G data plan of Rs. 99 i.e. mentioned on vodafone site. After that in place of 3G data plan, 350 vodafone 2 vodafone (V 2 V) minute credited in my account suddenly i had made a call to vodafone customer care and they said very rudely there is no offer of 3G data plan at Rs. 99 and after that they cut the phone. I said to vodafone executive that kindly check your vodafone site, thare you mention 3G data plan of 300 MB at Rs. 99, three times i had made call at vodafone care but i got same answered that 350 V 2 V minute credited in my account.

Hi, I have been wrongly charged Rs49 for my vodafone relationship no 5.85394.00.00.100201 as a download charge in my July'14 with the name of wapvilla_ppd download on 19 July, 2014 bill for a download from some website called as wapvilla. I have not used this website and till now I was not even aware of the name or existence of any such website. i want my Rs 49 Waive off.

Vodafone deducted Rs 99/- from Vodafone mobile balance without informing me. Only send an SMS that I have purchased a coupon to participate a lucky draw competition for a travel to Singapore in m.MyDala.com. Then vodafone customer care saying they can do nothing because I did a chargeable download from MyDala.com. Where as I just visitied the m.mydala.com and did nothing closed the website. Is Rs 99 for visiting a website?

I asked customer case how an outside company automatically deduct my mobile balance? no answer. They should have asked for my permission what payment method I preferred like credit card or online bank paymanet. Instead of that it automatically deducted my mobile balance. Customer care did not took the complain by just avoiding me.

So its group fraud scam by Vodafone and MyDala tied up as a group. Telephone companies like Vodafone and doing scam like unknowingly forced purchase and deduct mobile balance by opening my mobile account balance to outsider. Its a fraud scam and vodafone trying hide it with legal rapper as TRI already restricted the VAS. So its a SCAM!!! Be aware vodafone customers that your mobile is accessible to anyone you don't know yet. They can transfer money from your bank account as they will told you that you downloaded coupon from mydala of RS 20000 and its deducted from your account.

Thanks,
Rajes Siddhi.

Hi, I have been wrongly charged Rs49 for my mobile no [protected] as a download charge in my July'14 with the name of wapvilla_ppd bill for a download from some website called as wapvilla. I have not used this website and untill now I was not even aware of the name or existence of any such website. I called Vodafone customer care but got an unsatisfactory response from the executive . Requesting you to please rectify this error in my bill as early as possible

I made a recharge of 54 rupees on 26th July 2014 on the number [protected] which was successful . Later on I got a message stating that the recharge cannot be process and the amount will be refunded (I.E 54), when I checked up my account I didn't get any refunds from your side .
PAYMENT REFERENCE NUMBER IS : 64214753

Please kindly look into the matter
THANK YOU !

The Head - Customer Service
Vodafone

06 Aug 2014

Sub: Complaint

Dear Sir/ Ma'am,


Dear Sir/Madam
I am your customer and my company have 10 to 15 numbers of Vodafone. I think the Vodafone people our not concern about my complaint what i have given them. In spite of giving my 2 hours to Vodafone people till date my problem has not solved . No body is concern about my complaint and my new requirement. I can give you the names to whom i am co-coordinating but problem is every time different person will speak.Please quide me how many people i should talk. Please solve my problems.

Regards
Dhiraj Thutheja
Lords Wear Pvt Ltd
Nagpur


Faithfully yours,

Dhiraj Thutheja

Mobile no-[protected] Amount-201 dt 02/08/14 time15.22.28 Refund complain mobikwik & replay me Dear user, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system for transaction for Rs 201 .It shows up as a successful recharge. I suggest you to check with operator customer care on the status of your recharge. I am providing you the Operator reference Id for further confirmation: DL[protected] If you need any further clarification, then please Re-Open this ticket. I will personally look into the matter. With you, Yours Happiness Officer, MobiKwik.com http://about.me/mobikwikpals

I am a corporate customer and using a Company provided Vodafone number. Vodafone India has changed my plan from Corporate to Individual without my knowledge. Upon calling Appellate team the executives are telling me that I have made this request and when I asked them to share the proof they are clueless and manipulating with words. The individual plan has higher call rates as compared to corporate plan. I have been requesting them to recalculate my bills as per original plan and change my plan to original plan but no action has been taken. Ref number[protected] | Service Request Number[protected]

Name :Mr VINU N Vodafone no. [protected] Bill no: [protected] | Bill period: 05.07.14 to 04.08.14 Bill date: 05.08.14 My talkplan: E_Connect_3G_ 375 Above are my Postpaid plan details . In the bill They charged an extra amount of 114 RS under the name shotformat_dwnlp_9 and animation_download, its not only for me, please check in this link - http://www.consumerforums.in/fraud-vodafone-montly-billing . I called the customer care they refused the complaints . then finally I asked any way is there to avoid these kind of charges, for that also they not replying properly . I want my money back .

Good ofternoon sir
As i am residence from ramanaickenpet village, vaniyambadi taluk, Vellore district tamilnadu
. Am i vodafone customer my mobile number was [protected]. Our residence area vodafone tower not working . Net work coverage is very low . I will coplaints many time vodafone customer care and vodafane ministore but not responsiple i will complaints for july 28, 2014 till to the time not responsiple and not solve this my problem

1) I have been charged for Download charges of 99 Rs for downloading hello1_tvallsouth_. The bill shows usage as 0 kb. If I have downloaded this how come the usage is 0 kb. I have checked on google & found that lots of customers have been cheated like this. These charges must be reversed. I spoke to Customer care & they had no satisfactory answer. Please do the needful. 2) I bought a new Micromax phone & received a 3G complementary data plan free for 2 months. I was already using a 2G plan but since I am using a 3G plan I should not have been charged for a 2G plan. How can one use 2G & 3G at the same time ? Besides I had also requested earlier for revoking the 2G plan. I believe this is cheating of customer & these charges must be waived from my Bills.

I have converted my tata docomo number to vodafone number by means of number portability ([protected]). It was a corporate connection. The vodafone service executive was very nice and informative till I took the connection. At the time of submitting the application, he took all the valid address proofs and all the documentation needed. After 2 days, the vodafone service executive called me to verify the address. I told him very clearly about the address. He told that he would be coming for the address verification, but he never turned up. After 2 days, i got a SMS indicating that the services would be terminated if my address was not verified. Then I have called to the no [protected] for requesting them to do address verification. (That number was there in the SMS). The service executive was very arrogant and he told that he will call back recklessly!! But after that no body turned up for doing address verification. Suddenly today morning (5-August-2014), the services got barred (stopped). When called to the customer care, they are saying that the address verification was not done and hence the services were stopped. For that, they asked me to submit the address proofs in their vodafone outlet. So for that, I have to apply leave to my job and keep roaming around vodafone outlets. Iam having a big doubt here!!! Is it the responsibility of VODAFONE IN to do the address verification or it is the responsibility of the customer to do the address verification. VODAFONE IN failed to do the adddress verification in the stipulated time period and for their failure to do so, the customers should suffer and their services should be hampered. Now I am unable to do any outgoing calls and I don't know to whom I should complain and who will hear my cries!!! PS: VODAFONE IN: If you are competent enough to run a tele network, get the hell out of here. Kindly, you don't bother the customers. The customers are also having their own jobs to do and simply they cannot keep roaming around your outlets.

1. Lots of "interactive menus" . WE DONT GET THEM! ITS CONFUSING! For me it's ok, by digging through the menus 2-3 times, I can finally arrive at what I want, but what about people who cannot? Specifically elder citizens. These menus are not at all user friendly. 2. So much time to get person on the other side. I was made to wait for 5 minutes. What kind of a customer care, that too in India, would make its customer wait for 5 whole minutes to get to them? The last I checked, the whole point of customer care was to reduce the waiting/hold time for customers..hello?? SERVICES-101 !! 3. I think that they purposely keep that waiting. They also announce 5 minutes, 7 minutes waiting, (just so that they dont get into legal trouble?). I noticed..exactly around 5 minutesm, they picked up the phone, and a sad voice said, vodafone customer care, "happy to help you" . Happy to help you my backside!! Basically, somebody needs to sue this company to remind it of its limits!

hello my name is Mohini Sonar i want to rent my land for mobile tower installation in Murbad, thane district, (MUMBAI). my land was firstly selected by 3g vodafone in chandigarh. the MD name Shiv Bimal had sent me papers as agreement paper which had the address Office no. 82, 2nd Phase, 1st floor bajaj telecom, sector 70, mohali, chandigarh -160070. they have taken money but no progress in work is shown for mobile tower installation.
my mobile no. [protected]
please contact if anyone interested in the above mention criteria.

I own a blackberry with Vodafone number [protected]. I am a Vodafone subscriber since 2011. Presently under Vodafone Value 199 CUG plan Rs.199 *per month. I am enjoying itemized bill facility for last several years. I also receive my bills in my email registered with them in addition to the paper bill. Last month the Customer care Vodafone contacted me for Go Green option to avoid receiving the paper bill. To support the cause, i agreed. Thereafter, in the bill, i found an amount of Rs.50 has been charged for Itemized bill. After writing to their nodal officers and Corpcare, 7-8 times, i have received any clear and specific reply except parroting, the bills is in order. Also, i have cancelled 3G data plan 4 months back in this mobile. However, this time i have noticed in the bill amount has been charged for Mobile connect. The Blackberry instrument does not allow any access to data in the absence of data plan. For this too i have written 7-8 times with out receiving any specific reply. It creates lot of mental agony and customer dissatisfaction. i have been asked to pay for what i am not liable to pay. Request an action. Regards Kamalasekar b

Sir,
I have port Tvodafone to airtel but I have less then 90 days in vodafone but vodafone store surajpole udaipur rajasthan did not suggest me that you can't port less than 90 days that reason vodafone suspended my number from 22/7/14 I have request reactivate my number but not reactivate till now.I have harassed. I am going vodafone store everyday and request to ssolve my problem.

Hi Im, Rajesh Kumar, uses the service of vodafone my number was prepaid, but I want change it into postpaid. I called to customercare numbr to know the best plan in postpaid, there was a lady I dont want tell her name she told me about one plan and confirm the charges of INR 450/- inclusive taxes, I gave my pohot and one identity proof to change into postpaid plan, after that My number service was terminated for 5days, and I know how to live without any comunication source in this humman unity. when I used to call between these five days to coustamer care they I did not lisren properly and only coment me that paln on process. after that they registared my number on behalf of other name Mr Rakesh kumar but my Name is Rajesh kumar as per my photo Id proof, I used to call many times to update correct name but they didn't. when I went to vodafone store to settle my bill they asked me to pay charge for as taxes 12.36% on plan INR-450/- but during changes process time I was confirmed from V.care inclusive taxes when I deny to pay that taxes, they deactivated my number services.

AFTER THAT I COME TO KNOW THAT VODAFONE COMPANY DONT RESPECT THE NAME OF COUSTOMER . AND THEY DONT UNDERSTAND THE VALUE OF COUSTOMER TIME.
SHAME ON THAT COMPANY...

My no is [protected] I recharge of 55 rs, after that I receive Message that my recharge has been ok, after that i receive message for more offers type *123#, I dial this no then I receive message that Internet has been recharged and my payment has been deducted, I request you to transfer my funds in my talk time, only and de activate my Data plan.

This is regarding the vodafone connection ([protected])in pitam pura. I have 5 connections of vodafone. None of them is working properly since 4 months. Called the customer care many times but they have not taken careof it. Really irritating service. solve the problem to save ur compay's repo.