Vodafone India Complaints & Reviews

I had purchased International roaming package on 14th March but Vodafone has still not activated the service though I paid for the service.
Number : [protected]


Kindly urgently redress the complaint.


Regards Moinuddin

I travelled to HONG KONG on 11 March. I received a bill of Rs 4962 and they have activated the international roaming without my permission or confirmation. I still have 6 more days to go and I want to diactivate the international roaming immediately. I demand the cancellation of charges for my international roaming as you have done it without my confirmation.

I have received excess bill amounting to Rs 2851 for my cell phone no [protected] from vodaphone and inspite of my best efforts have not been able to get the corrected bill. Vodaphone is harassing and intimidating me to pay the amount. I hereby make a complaint

Dear Sirs,

This is in the reference with my complain registered to my allotted personal assistant Mr. Ashok Choudhry (mobile no. [protected]) & complain registered on Vodafone 111.

As per VODAFONE RED plan scheme, I have registered my phone no.[protected] with RED 1599 plan.

I have shared above number with three of my family members mobile numbers [protected], [protected] & [protected] under RED 499 plan.

Now as per VODAFONE RED + 3 family member sharing plan, I must get benefit of total 9000 minutes of local calls + 6 1/2 GB of 3G internet & 3500 SMS with total billing of Rs. 3096/= + tax

Surprisingly I have received this months bill ( no.[protected] dtd. 07/12/2014), of Rs. 4354.22 with usage as below

LOCAL CALL 822, SMS 30, STD 5, ISD 00, ROAMING 30.5, DATA 1446, OTH 41.83.

Now as per VODAFONE RED & shared family member scheme, I must get bill of Rs.3096 + tax, where else I have received bill of Rs. 4354.22/=

Please note that total usage time of four family member within billing period is much lesser than offered plan under RED + FAMILY SHARING scheme.

I have called my allotted personal assistant but he was unable to explain about above.

I request you to please check above matter & revoke my bill to 3096 + tax or explain why I have received more amount bill.


Regards,

Vinesh Shah
[protected]

no comments

NO COMMENTS

I have a vodafone connection (postpaid) since January 2007.

I changed my plan to roaming 149 in the month of november 14, at that time the executive told me that the plan is per second pulse basis but at the time when i got the bill I found out the bill was based on per minute pulse plan.

I had lodged a complaint with the customer care executive ( [protected]) and the same was not addressed, subsequent to my non payment of the bill, the outgoing calls of my number were barred.

Since then i have called customer care executive many times but no response.

My number is not operational, even the incoming call facility is not active.

i wish to continue my association with vodafone, all i want is some settlement from the company's side.


my alternate number is [protected].

This complaint is in regard to high bill received from vodafone for mobile number [protected], billing period 27.03.2015 to 26.04.2015. I have changed my handset to Blackberry during the billing period. I have received a bill of Rs. 5, 241/-, which includes mobile internet charges Rs. 3, 523.84 the bill is highly exorbitant and not justified at all. My average monthly bill is Rs. 1, 500 to Rs. 2, 000/-. This internet charge may be due to change of internet plan for Blackberry phone. But, I was not informed for such internet charges by any of your vodafone executives and I am not likely to pay this high bill amount.

no comments

I want to draw your urgent attention towards my problem. I am a Delhi Region (old) customer, and my mobile no I want to draw your urgent attention towards my problem. I am a Delhi Region (old) customer, and my mobile no is [protected].

Today I was visiting your toll free No *111# for information in which first option was Movie discount in which 3rd sub-option was for some discount related to INOX cinemas ticket, when I have click it for more information it directly get activated and my account balance has been debited by 40 rupees, without any consent from my side, while you need to take customers consent before activating any service.

Please apply the same dial *111# > press 1st option (Movie Discount) > see the 3rd option, when you press it for more information, it get debited Rs 40 (while you have to mention there some consent column by pressing some No. to get activated that offer like 6 NO. OFFER (Data plans) for which I have to activated Numbers like 1/2/3 etc for information/activation, but this offer get activated without any such consent)

I want to say that while visiting *111#, you have cheated me and you have deducted 40 rupees from my account without my consent, my account deducted on 28 Mar 2015 around 11:12 AM. In this regard I immediately contacted 198, which is your toll-free no. regarding complain issues. Around 11:29 AM (same day) I get my call connected to your customer care agent Usha Begum and when I told her my problem she said that she can’t register my complain and suggest me to call after 4 hour(which is not true) but I insisted to connect my call to senior agent, then she connected my call to Team Leader Mr. Harish and he told me that this offer has been activated from my side, but when I told him that I had not given any subscription option and it get activate without my consent, then he replied that we can’t register your complain in this matter, after that I even insisted him to register complain from my side but he don’t agree with me ( you can listen whole conversation on instruction id[protected]

While other option in the same menu(*111#) get your consent like press 1 to activate, press 2 to activate, but this option has no such instruction in it, so this case should be treated as cheating, and I even contacted your customer care for help but they denied the same. In this regard I want your help, please refund my 40 rupees otherwise I have to go to consumer forum for my solution for which you have to pay the expenses plus penalty to me. By the way after this incident I am very disappointed with Vodafone service, & even I am thinking to change my service provider .
Please do the needful for your old customer.
Thank you very much.

RAHUL SINGH
RZ-472, KARAN VIHAR, PART –I,
KIRARI, SULTANPURI, DELHI-86

I have been having the Vodafone number [protected] since 2007 which is being by my mother. I would like to bring to your notice that in the month of June 2014 the total bill amount against this number is Rs.7261.72/-. As per the details given in the itemized bill ISD calls were made from this number on 16th June to the number +[protected] twice . Firstly I would like to inform you that I had never activated ISD service on this number. Secondly if you check the past billing amount it is always in the range of 400/- to 600/- only. Hence request you to please look in to this matter and advise as the ISD calls were not made by us and we have been billed excess for the same.
Had already sent a complaint regarding the same on 3rd of August 2014. This is a reminder for the same.