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Whaaky.com / Way2Online Retail Complaints & Reviews

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Updated: Jul 16, 2023

Complaints 4398

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I have made a payment by net banking amount of 1499/- after deduction the payment there is no responce about my order & not showing in my order . i am calling all of contect no.[protected], [protected], [protected] but all no. are switchoff or not responding . so now what can i do

Complaint marked as Resolved

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Verified Support

Feb 22, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer We apologize for the inconvenience caused to you kindly share your order Number and so that we can assist you better Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky

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Address: 110020

Dear sir /madam i manoj dutt sharma purchase a mobile and detail mention as

Dear Customer,
Your order S[protected] has been successfully shipped. Please find below the tracking details.

Courier Name : ARAMEX
Courier Consignment No : [protected]
Date of shipping :[protected]:04:24.0 Track this item : View Status
Your Contact number : [protected]
Your order should reach you latest by[protected] . You may track your shipment through ARAMEX or directly in the Whaaky website through the link given above. If you have questions about the delivery, Please call Whaaky on[protected] or contact Customer Support.

Thank You,
Team Whaaky

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Address: Satara, Maharashtra, 415539

Website: www.whaaky.com/Product?did=MjIxNQ==

Dear team,

I have purchased nokia 1100 combo from whaaky.com and received order on 17 jan 2016.

As we received product and unpacked its found that its not original nokia product and both devices are not working properly. There are lots of issues with mobile body and mobile automatically goes off when call in process.

I request you to please provide me the process for return product and reclaim money.

Order number – delbmpc102318
Price – 1449
Received date – 17 january 2016

Also i am taking follow up from last most but still company not responding.

Please help on priority.

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer We apologize for the inconvenience caused to you kindly share your Correct order Number and so that we can assist you better Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky

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D

Dhananjay Kachare

Feb 27, 2016

my order number is -S[protected] also my contact number is - [protected]

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Website: Whaaky

Hi this is chandu my order number S[protected] I asked for size replacement and I got mail from whaaky that my order is going to be dispatched through ecom courier id[protected]. But I am unable to track the product. Pls furnish me the original courier details of my order.

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Chandu, We apologize for the inconvenience caused to you. Your product has been already dispatched by Ecom courier. We are in contact with logistic team regarding swift delivery of your product. We will ensure that the product will be delivered soon. For further queries, kindly revert to [protected]@whaaky.com Thanks & Regards, Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Hyderabad, Andhra Pradesh, 560010

Website: whaaky.com

I ve ordered a product on Whaaky.com on last saturday which is 13th of Feb'16.
I have paid the same through my Debit Card. My order No. S[protected]. The concern is its about 5-6 days, i have not received any of the confirmation message from Whaaky.com. I tried Contacting to the Whaaky.com customer care. Again its not toll free, It rings few mins and gets disconnected automatically. I tried mailing them thrice but no response from their end. Kindly help.

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Syed Afrid, We are here to assist you better. The order number S[protected] is confirmed and the product will be dispatched in 8 - 10 business days from the order confirmation date. (Saturday, Sunday and public holidays are not working days) As an exceptional case, we have considered your request for an urgent dispatch. Once dispatched, you will receive a message with the consignment number and the courier name and you may track your consignment in the concerned courier website. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: New Delhi, Delhi, 110092

Website: www.whaaky.com/Home

Order No.-S[protected], not received yet, i ordered product on 9th feb 2016, and made online payment.Till date no update of the product on website also. Customer care not receiving call, and even not responding to mails. Kindly take some action, i want my money to be refund.

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear aartikushwaha, We are here to assist you better. The order number S[protected] is confirmed and the product will be dispatched in 8 - 10 business days from the order confirmation date. (Saturday, Sunday and public holidays are not working days) As an exceptional case, we have considered your request for an urgent dispatch. Once dispatched, you will receive a message with the consignment number and the courier name and you may track your consignment in the concerned courier website. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Chennai, Tamil Nadu, 600063

Website: www.whaaky.com/Home

Order No: S[protected]
Product: 36000mAh Digi Power Bank_Revised-OM SA

I have ordered one power bank last month, which I received was of very poor quality and I am not able to charge my mobile even for a single time. When I tried to charge that power bank, it has been charging for the whole day and continues to charge without getting full.

I have asked the merchant to refund my money for the fake product where they were not interested in going forward to solve the issue and disconnecting the call without proper answer.

Folks please dont buy any products from this website for your kind information. If you are buying then you definitely will get a fake product only.

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Address: Bhandara, Maharashtra, 441904

Website: www.whaaky.com

I placed an order of MI Power bank on 24th jan 2016 with order S[protected] and it was delivered on13th feb2016. when i opened the packed there was damage power bank after that i am calling the customer care but call is not receiving. i humble request to you please help me.
regards
Romi
[protected]
[protected]

+2 photos

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Romi, We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky

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C

cm singh

Mar 22, 2016

dear, sir
In last mail you inform me that i sent you damage power bank. but the sending charges is very high Rs 300/-.
now I would like to ask a question. who will pay the sending change? pls guide me.
regards Romi. [protected]
Note: i was mail by mail id but u were not reply

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Website: www.whaaky.com

Dear sir

i had purchase a combo pack of power back of MI company from whhaky.com when i gote shipment by courier both are not working, then we contactd their executivr on phone [protected] they said us that resent to their office and they will refund the money in seven day but after 14 day we did not gate refund and they not picup our call

Please do needfull

Hasmukh Goswami
[protected]

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Hasmukh Goswami We apologize for the inconvenience caused to you kindly share your order Number and so that we can assist you better Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky

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Address: Ahmedabad, Gujarat, 382210

I order item still not received item and not even a single message about item. Customer care not pick uped any call and also not reply my Mail also. dont know what to do know.

Complaint marked as Resolved

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Verified Support

Feb 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer We apologize for the inconvenience caused to you kindly share your order Number and so that we can assist you better Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky

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Address: Hyderabad, Andhra Pradesh, 500016

Website: Whaaky. Com

The girl from whaaky called me from
[protected] took my card information n deducted all my money instead of refunding my money I was having 4710 in my account n 318 rs left neither she refunded 1199 rs but deduct all my money this service u hve.my order no s[protected].i need my money back.it got fraud with me

Complaint marked as Resolved

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Verified Support

Feb 17, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Rachna sawhney , We apologize for the inconvenience caused to you. The order number S80196353 is confirmed S[protected] Due to over whelming response of the product we are dispatching consignments on a daily basis. Kindly bear with us. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: 600013

On 13th February 16 I ordered for polo shirts for Rs 899. I paid through net banking. Amount debited from my account for two times. Totally I paid Rs1798 for order no S[protected].Please check your account and please refund my money.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Whaaky.com

Waste of money and time waste I ordered 3 tees and 3 shirt and the order was ****... Useless I want to return the order but that **** customer care peoples not responding my cal and email... **** side .. I already mail [protected]@whaaly.com with image the product but no response my mail was sent by the name of [protected]@gmail.com please take that wastage product and return my money... Please respond

May 15, 2017

Complaint marked as Resolved

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Verified Support

Apr 13, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Sakshi,

We apologize for the inconvenience. Request you to provide us with your purchase order number or registered mobile number so that we can address your concern immediately.
Please write to us at [protected]@whaaky.com for any clarification or assistance.

Thanks & Regards

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S

Sakshi trikha

Feb 16, 2016

Fake customer number never pic the call...

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Address: Chennai, Tamil Nadu, 600054

Dear Sir/Madam,
After 21days of my Order Still No Response & Process has been taken at your end.(Refer attachment "whaaky-3 file")

No Response from your customer call center through phone & email.

My Order Details are mentioned below:-

Product: Samsung mobile (guru) (1+1)
Order No: S[protected]
Amount Paid : Rs.1299/- (Payment done through Citrus Pay as automatic assessed by your website -Refer attachment)
Ordered on: 25.01.2016 - 11.30 A.M
Reference No: S[protected]

YOU MUST TO REPLY ME FOR ORDER DELAYED & DISPATCH NOT YET STARTED / STATUS UPDATED. (REFER ATTACHMENTS)

And Definitely i won't refer your site/company to any one- EVER.
--
Regards,
Elamparuthi.M
[protected] / [protected] /[protected]

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Address: Coimbatore, Tamil Nadu

Website: whaaky.com

Dear Sir,

Today we have received the material through our Aramax courier vide LR No:[protected] & Our Order Number are S[protected].
They above said received materials are Not Working. Kindly send the Repalcement or Return the money.

Kindly acknowledge to the same.

Complaint marked as Resolved

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Verified Support

Feb 17, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear A.Shanmuganathanalagurathinam, We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Dakshina Kannada, Karnataka, 575001

Website: Whaaky.com

I Had received my product with order id S[protected] yesterday on 15/02/2016, I was very disappointed once i opened my package, it was not rightly packet, stitches are torn, product is completely different from where it was displayed in site, and that too received a product with wrong size, all 6 cloths were put together, not packing or cover, looks like a damaged product which is used to sell at a lesser price.
Am very disappointed and i request you to provide me refund on this product.
I have already raised a complaint against this issue @ [protected]@whaaky.com, i have not yet received any response.
Looking forward for you people to take action with my issue.
Thank you

Regards
stanly

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S

stanly c

from Mangalore, Karnataka

Feb 15, 2016

Sir more over with order as i mentioned above the product is delivered, but whaaky people have not updated their status on delivery, and their customer care are not responding to calls and emails which i have sent.

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Address: Ghaziabad, Uttar Pradesh, 201007

I am purchase one phone but phone is faulty I am not interested this product is returned.
or so many time mails and call your customer center but not replay.
Ap Mara money refund karo nahi to ma legally exan luga.
To ap logo sa requested kar ra hu nahi to ma cunsumer court ma complete kar ra hu ap k pas today k time h

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Complaint marked as Resolved

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Verified Support

Feb 17, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Rajput Sachin, We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Hyderabad, Andhra Pradesh, 500016

Website: Whaaky.com

Am Rachna sawhney my order no is S[protected].i was calling them to get it cancelled coz of late delivery but no response then I mailed then plenty of times to cancel my order n refund my money in my account. But no call from them n no revert back from them.i paid 1199 rs for pair of power bank n the order was given on 30th jan 2016.i didn't get any call no revert back of my mail n no refund in my account. Please take a legal action against them n get my refund in a day or 2.my mail id is [protected]@gmail.com n ph no is [protected]

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Address: Gurgaon, Haryana, 122001

Refund against return of defective product not credited even after 30 days of return. And no one is responding on mail, [protected]@whaaky.com and calls.

Third class, defective products and worst customer service.

Details :

Order No : S[protected]

Product Description :
1). 3 Casual Shirts

2). 20800 mah Power Bank + 2 Jeans

Value :Rs.1498/- plus courier charges.

Thanks.
Anil Sachdeva
[protected]

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Feb 16, 2016

Updated by isact I received a call from [protected] at 6.30 PM on 15th Feb, 2016, saying Whaaky Customer care executive, and asking for my Debit card details, CVV number, for instantly crediting my refund amount.

When I denied, the person said without my debit card details nothing can be refunded.

What is this nonsense...

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I

isact

from Mumbai, Maharashtra

Feb 16, 2016

Why should I share my bank details and card information and invite you people to do more frauds...

Why my personal number and information is reflecting in public.

I

isact

from Mumbai, Maharashtra

Mar 9, 2016

No Refund of Rs.1498/-against return of defective product even after 45 days.

No one is picking up the call at Customer Care number and no revert on repeated mails...

Till date no benefit on raising the complaint at your platform. Consumer Complaints forum...

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Address: Bangalore, Karnataka, 560068

Website: www.whaaky.com

Hi Team,

I have purchased "Buy 2 Samsung Guru Mobiles @ 1299" and it's order no is S[protected]. i have placed order on 10th Feb 2016 and status still shows as PREPARING to SHIP and tried calling customer care so many times and no one picks the call.

Please dont order any of the products from whaaky.com its fake.

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