Eureka Forbes Complaints & Reviews

I have purchased one aquaguard water purifier model enhance ro + uv +uf on 29.03.2019 and installed on 06.04.2019. But after installation and start of the machine it started leaking from its body. I lodged one complaint and attended on 13.04.2019 and the mechanic managed to stop the leakage. But again from 22.04.2019 evening it started leaking heavily.
It has not crossed two weeks but started giving problem which is not a good sign....

I have paid for policy which should give us a service for 2 years... But they haven't respond for our problems for free... Because they haven't uploaded my policy in a computer... So they refused to do for free... They asked us the bill which they gave... We forgot where we kept... We asked them to check in their computer... They said they have no policy in our name... Later we found that original bill in our home... So they are irresponsible...

Hi team,
Complaint no. [protected]. No action taken by the escalation team. I was cheated by the service technician. First service was booked on 28th of march and my aquaguard magna unit require the servicing only by cleaning the mud filter because the filteration was happening slowly. But the service engineer is changed the membrane filter and charged rs. 2925 from me by mr. Rajesh rs 2500 for membrane and rs 425 service charges....

I have purchased dr auqua guard geneus + last year in may 2018. And from last month i have faced some problems in this ro. On every complaint technician come and clean filter and problem was solved. Now technician said you need to change filter otherwise you will be faced this problems frequently.

My aquaguard is in warranty period and technician said filter changing is not include in warranty period and you have to pay for...

After signing contract amc on 23.9.18 we didn't get any service from eureka forbes.
Period of annual maintenance contract is from 30.10.2018 to 29.10.2021.
We have communicated over phone to them but no action is taken yet.
They did not provide free service and free cartridge refilling till date. We have paid 4400/- for annual maintenance contract on 23.9.2018.
Pls do the needful as early as possible.
Thank...

I purchased aquaguard water purifier (Magna hd ro) 3 years back. Since the time of purchase we have been facing problems with this purifier, as frequently as every 2 months it has a new problem. The service personnel is not able to fix the poblems for once due to lack of proper training and no expertise. This is extremely unacceptable - a very bad product and even more worse service by aquaguard....

Our customer id is [protected]. We had purchased aquaguard invisipure ro sac code 8421 vide invoice no[protected] dt 12/7/18.
With great difficulty someone came to do the quarterly maintenance work only in dec 18 ie after 5 months.
Once again i received sms from eureka on 24th march that technician will visit for mandatory service. Till date nobody has come. When i speak to them they blame each other and keep tossing it while...

Aquasure team is not providing installation service, have been doing follow up from more than 10 days

Called several times at their service centre, they provided service request number [protected] on 12th april but till now no one turned up from their team for installation. Written several emails but no response received. Already provided invoice and purchase details on their email id and whatsup number.

It's...

I signed 3 years amc contract with eureka for servicing of my aqua guard. As per contract terms there are two visits in a year.in one visit engineer is supposed to change candle and in another he cleans the candle to do routine maintenance however this time when he visited my house i was not their so i came to know from by son that he even could not able to open the m/c forget about changing the candle so he simply cleaned machine from outside...

After amc not provide me satisfactory service, they said no part for change in compony end. But that time on start amc on[protected] not said.
But we are (My family) face many problems. Like stomach problem so change the mashine and/or return my amc amount 1960+ medical expences 15000/- and total=16960/- within 6 days.
Thanks
Amita shukla w/o pradeep shukla (H. T. New delhi)

[protected]
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I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer...

Irresponsible pondicherry head incharge mr. Kumar, their motive is only to sale their product, they not bother about the customer satisfaction, very cleverly speaking to me, i purchased the product from one of their branch, they not even showed demo, after paid my full amount, 15290 (Vacuum cleaner only after delivery they showed the demo, i checked within 1 hr of delivery i am not satisfied with the suction power worth for 15290. So, i called...

Dear sir,
We had purchase 2 nos of dr. Aquaguard magna smart cool from your company. One number machine is not working properly, so we raised a complain, your people was visited and repair our product, but still is not working properly, now your person sonu (Service engineer - [protected]) he don't pick the phone also.
For pebco motors limited
Invoice no.[protected] dt.14.03.2018....

I purchased dr. Acquaguard geneis plus on 31-mar-2019 from vijay sales, vadodara, gujarat. It got installed at my home address on 04-apr-2019 via eureka technician. Within a week, it stopped working, and not dispensing water at all.

I registered a complain at your customer center on 13-apr-2019 at 10 am. It has been more than 75+ hours passed but nobody from eureka has attended this request. I have not even received any call...

This is one of the worst service experiences i have come across!

On 10 april, official eureka forbes water purifier service personnel came to our home to replace the candle in the purifier and charged us rs.900/- for it. He broke the electrical connection & the pipe connected to the purifier. He somehow put it together and left.in few days the pipe gave way and led to lot gushing water coming out of the purifier and with the...

Dear sirs, kindly refer to the complaint of consumer no.[protected] dated 15/04/19. It is stated that all the complaints since 2015 are attended by the franchise:- c. M. Enterprise, code-14763, shibpur, howrah-711102.
We expect that our esteemed friend eureka forbes will take suitable action as per provision of amc and will arrange to replace the consumable (Candles) and will remove other defects as required.
With regards,...

Customer code : [protected], Name : ASRAF ALI MULLICK, Howrah, AMC period from 25/8/18 to 24/8/19, contact receipt no.[protected]. The technician of service provider at Howrah stated that payment of consumables is to be made ( the candle).
The technician attended today on 15/04/19 after lodging complaint. Problem is " overflowing the tank over the purifier, warmer water and odd sound during running of it."
I have installed...

Sir,

CIDCO had purchased a water filter having maintenance period up to[protected]. Now, filter is not working properly at the time of summer. CIDCO staff have been suffered for getting cool & good water since last week.

You are requested to make arrangement for repairing / maintaining the filter and send a helper to repair it. Necessary charges will be paid by CIDCO after successfully repairing.
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I had taken an three year amc for aquagaurd old model st2000 in october 2018, only one service at the time of amc renewal was done, since then our almost away from our home at lucknow. I requested to company for refund of at least two year amc amount for which service is not possible as house is locked almost. First the customer care department had not taken care. After so many written complaints, they turn and one official taken note for...

We have purchased dg revival ro from your company in the month of november-2017some fake servicing person came and changed duplicate filters by saying one year completed and took rs.4500/- and in april-2019 again they came to change filters now they are saying we are company personal the filters are duplicate please solve our issue we have been cheated...