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Airtel Complaints & Reviews

2.1
Updated: Apr 22, 2026
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Airtel reviews & complaints page 1360

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S
Satish Kumar Naidu Vundru
from Chirala, Andhra Pradesh
Mar 23, 2017
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Address: Khammam, Andhra Pradesh, 507117

Net Speed Is Dead Slow Pls Solve It
Pls Check Attachment
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    Pranay Nanda
    from Kolkata, West Bengal
    Mar 23, 2017
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110070
    Website: [email protected]

    This has reference to your po[protected]dated 21.03.2017 with regard to my request to discontinue the use of the post paid connection [protected] from 24.03.2017.

    Have not received any confirmation to my request as yet.

    Please do the needful by 24.03.2017 as my cycle is from the 25th of every month.

    Hence will not be liable for any payment post 25.03.2017.

    Had already given my alternate phone number which is +91 [protected].

    Thanking you and with best regards,

    Pranay prakash nanda.
    Apr 24, 2017
    Complaint marked as Resolved 
    Airtel customer support has been notified about the posted complaint.
    Verified Support
    Mar 24, 2017
    Airtel Customer Care's response
    Dear Mr. Nanda,

    This is with reference to your post, dated 23 March 2017.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [protected]@in.airtel.com

    Regards,
    Rakesh Kumar
    airtel presence (airtel Customer, service team)
    bharti airtel ltd

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      K
      krishna raaj (kris)
      from Chennai, Tamil Nadu
      Mar 23, 2017
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600039
      Website: WWW.AIRTEL.IN

      Airtel agent called me and explained the plan details which is 6GB 4G for 499plan, though I am using Vodafone postpaid with same 499 plan with 4GB data, he convinced me that I will get extra 2GB.Once porting and change of network happened I saw that they give only 3GB data. Regarding this I spoke to airtel customer care, he confirms only 3GB only, pure cheating, hope I get justice in this issue. Thank you.
      May 2, 2017
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      Verified Support
      Mar 24, 2017
      Airtel Customer Care's response
      Dear Krishna,

      This is with reference to your post, dated 24 March 2017.

      We would like to acknowledge that we are working to address your concern as soon as possible.

      We will connect with you to get additional details, if required, to resolve the concern effectively.

      You can also get in touch with us at [protected]@in.airtel.com

      Regards,
      Rakesh Kumar
      airtel presence (airtel Customer, service team)
      bharti airtel ltd

      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        K
        krishna vikas
        from Mumbai, Maharashtra
        Mar 23, 2017
        Resolved
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        Resolved

        Address: Rangareddy, Andhra Pradesh, 500072

        My Contact No. [protected]
        My Sim No. :[protected]U
        My Converting from idea to Airtel 4G
        i Contacted your executive customer for past 20 days. he gave me Sim card but the problem is Sim Card is still not activated till now
        Iam contacting your executive officer but there is no response from your customer service
        iam tired off with Airtel Executive Service.
        they have charged Rs. 350/- for portability but of no use till now.
        if the sim is not activated i will take necessary action at your end.
        they gave me, This Executive Officer No.: [protected].
        Apr 30, 2017
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Verified Support
        Mar 23, 2017
        Airtel Customer Care's response
        Dear Vikas,

        This is with reference to your post, dated 23 March 2017.

        We would like to acknowledge that we are working to address your concern as soon as possible.

        We will connect with you to get additional details, if required, to resolve the concern effectively.

        You can also get in touch with us at [protected]@in.airtel.com

        Regards,
        Karishma Chauhan
        airtel presence (airtel Customer, service team)
        bharti airtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Verified Support
        Mar 26, 2017
        Airtel Customer Care's response
        Dear Vikas,

        This is with reference to your post dated 23 March 2017.

        We would like to confirm that we have shared the resolution details with you.

        Should you require further information, please feel free to write to us at [protected]@in.airtel.com

        Regards,
        Rakesh Kumar
        airtel presence (airtel Customer, service team)
        bharti airtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          S
          Siranjeevi999
          from Bengaluru, Karnataka
          Mar 23, 2017
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu, 600126
          Website: airtelonlinerefund.com

          I got a call from unknown number and they asked me if I need a Airtel broadband connection. I said, I am interested and asked them to check the feasibility in my area. They confirmed me that connection is available in my place. I paid the advance amount (3446) through online. After that they stopped calling me, they did not pick up my call as well. I called the customer care, they have no clarity. Every time when you are in the middle of the conversation, they will simply disconnect the call. Its been a month now, I did not get connection, they have not refunded my money. Feeling lost. Never trust Airtel for any product.
          May 8, 2017
          Complaint marked as Resolved 
          Airtel customer support has been notified about the posted complaint.
          Verified Support
          Mar 25, 2017
          Airtel Customer Care's response
          Dear Siranjeev,

          This is with reference to your post dated 23 March 2017.

          We would like to confirm that we have shared the resolution details with you.

          Should you require further information, please feel free to write to us at [protected]@in.airtel.com

          Regards,
          Karishma Chauhan
          airtel presence (airtel Customer, service team)
          bharti airtel ltd

          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
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            R
            Rama Krishna kuruva
            from Delhi, Delhi
            Mar 23, 2017
            Resolved
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            Resolved

            Address: Bangalore, Karnataka, 560016

            Hi Team,

            I have placed an order via online for broadband connection newly and I got call from Airtel executive. I asked the details about which i heard earlier as if i pay the 3 months rental at a time installation charges will be waived off. It was so rude, Its is like if you want connection take the connection or else take the connection from who you heard and then she disconnected the call without giving any information. This was so disappointing me, kindly try to take necessary action, if possible.

            Details are below:
            Shobha Oriflame or (Airtel Broadband Hsr)
            number: [protected]
            Apr 30, 2017
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            Verified Support
            Mar 25, 2017
            Airtel Customer Care's response
            Dear Mr. Kuruva,

            This is with reference to your post dated 23 March 2017.

            We would like to confirm that we have shared the resolution details with you.

            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

            Regards,
            Karishma Chauhan
            airtel presence (airtel Customer, service team)
            bharti airtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
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              B
              babuthangam
              Mar 23, 2017
              Resolved
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              Resolved

              Address: 600026

              I am using Airtel DigitalTV prepaid service. When there is a exams for my children, i will not recharge the Airtel DigitalTV. Once after exams are completed, if i recharge they are detecting IMF(Idle Maintenance Charge). This is totally. For prepaid service, they are charging IMF. This is should be removed.

              In other DTH service, they are not charging any IMF charges for the Prepaid service.

              Suresh
              May 7, 2017
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.
              Verified Support
              Mar 23, 2017
              Airtel Customer Care's response
              Dear Suresh,

              This is with reference to your post, dated 23 March 2017.

              We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

              We look forward to receive the required details.

              Regards,

              Karishma Chauhan
              airtel presence (airtel Customer, service team)
              bharti airtel ltd

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                R
                rakesh1432
                from Mundi, Madhya Pradesh
                Mar 23, 2017
                Resolved
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                Resolved

                Address: 492001

                Here there are 3 numbers in every number billing is not done as explained by executive of airtel his number is [protected] and name is shubham . He is picking up call for last 1 month . And I tried so many times 198 but it was not working then I come to know about customer care number [protected] but it is also not repling as there is some system updation is going on since last 15 days. Then only here I am complaining . Now as my number is post paid I need to pay bill otherwise I get intimation for due amt which is irritating and I am not paying due to unproper billing . I was told bill will not be uper than 500 althought I had demanded for fix billing of 199 plus taxes. But executive told it can not fixed less than 500 . But company fixed limit till 1000 which is unfair. And when I come from other company executive told me mobile remaing balance will b transferred and deducted from bill but it does not show on bill any where. Bill is not as per plan explained. I am having 3 post paid numbers please help me to resolve issues as I am not able connect to the company. While new connection then come in one call and when there is an issue not picking up call. My numbers are [protected] [protected] [protected]
                Apr 30, 2017
                Complaint marked as Resolved 
                Airtel customer support has been notified about the posted complaint.
                Verified Support
                Mar 23, 2017
                Airtel Customer Care's response
                Dear Rakesh,

                This is with reference to your post, dated 23 March 2017.

                We would like to acknowledge that we are working to address your concern as soon as possible.

                We will connect with you to get additional details, if required, to resolve the concern effectively.

                You can also get in touch with us at [protected]@in.airtel.com

                Regards,
                Karishma Chauhan
                airtel presence (airtel Customer, service team)
                bharti airtel ltd

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Verified Support
                Mar 26, 2017
                Airtel Customer Care's response
                Dear Rakesh,

                This is with reference to your post dated 23 March 2017.

                We would like to confirm that we have shared the resolution details with you.

                Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                Regards,
                Rakesh Kumar
                airtel presence (airtel Customer, service team)
                bharti airtel ltd

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Please provide the statement copy massage details 14/03/2017 to 17/03/2017
                contact no.
                Provide the mail id
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                  R
                  Ratnakar Hariname
                  from Chennai, Tamil Nadu
                  Mar 23, 2017
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, OYab
                  Website: Refundonline.com

                  I have applied on refund online site for the refund of excess amount paid for the post paid bill no.[protected] of 6th March 2017 of amount of Rs.383.53 for which by mistake amount of Rs. 38, 353/- was paid and my refund amount of Rs 37, 969.47 is due I have already submitted the request on line on 20th March 2017 but so for I have not received my refund till today
                  Please do the needful early
                  Thanks
                  Apr 29, 2017
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 23, 2017
                  Airtel Customer Care's response
                  Dear Mr.Ratnakar,

                  This is with reference to your post, dated 23 March 2017.

                  We would like to acknowledge that we are working to address your concern as soon as possible.

                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                  You can also get in touch with us at [protected]@in.airtel.com

                  Regards,
                  Karishma Chauhan
                  airtel presence (airtel Customer, service team)
                  bharti airtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Verified Support
                  Mar 26, 2017
                  Airtel Customer Care's response
                  Dear Ratnakar,

                  This is with reference to your post dated 23 March 2017.

                  We would like to confirm that we have shared the resolution details with you.

                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                  Regards,
                  Rakesh Kumar
                  airtel presence (airtel Customer, service team)
                  bharti airtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    R
                    Rahul_i84
                    from Bhusawal, Maharashtra
                    Mar 23, 2017
                    Resolved
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                    Resolved

                    Address: Ahmedabad, Gujarat, 380058
                    Website: www.airtel.com

                    1. I work in Saudi Arabia and be there for 6-8 months in a year – check my records for last 3 years
                    2. Every time I return from abroad (2 months trip usually) you guys barr my services for a silly INR 1000 bill – And then you keep sending me messages on my credit limit being INR 15000
                    3. Like another trip I returned to India on the 22nd Morning at 3 AM to experience the same from the so called India’s best open network provider
                    4. I spoke to Vijay, Anukrita, Abdullah, Rahul & Komal just now – all of them said they are trying to resume the services but system is not supporting.
                    5. Asking for a Supervisor at your contact center is more like a spiritual visit in Tirupati or Shirdi; as usual they weren’t available
                    May 8, 2017
                    Complaint marked as Resolved 
                    Airtel customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 26, 2017
                    Airtel Customer Care's response
                    Dear Rahul,

                    This is with reference to your post dated 23 March 2017.

                    We would like to confirm that we have shared the resolution details with you.

                    Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                    Regards,
                    Rakesh Kumar
                    airtel presence (airtel Customer, service team)
                    bharti airtel ltd

                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Dear Rahul_i84,

                    I[censored] facing problem regularly means, you may prefer to move (MNP) to some other network which is reliable to you in your location. Its a better move to avoid problem like this in future.

                    ANGURAJ
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                      D
                      Dilip Lakhiani
                      from Delhi, Delhi
                      Mar 23, 2017
                      Resolved
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                      Resolved

                      Address: Agra, Uttar Pradesh, 282005
                      Website: Airtel.in

                      Sir my dot no is[protected] . My previous plan was 899/- -20gb. +100/- 20gb. + 5gb. I called customer care mr Prakash Sewani and they suggested me that they are offering 25 % discount on tariffs and 25gb. More data . I agreed and told them to do . After call message came to me that ur 100/- 20gb. Top up plan is deactivated . I talked again to mr bhupinder Kurni he blamed me that u only said to do I told him that I didn't . Then he started talking rudely. Sir please take action and include my top up plan with new plan.
                      Thanks
                      Dilip
                      Apr 24, 2017
                      Complaint marked as Resolved 
                      Airtel customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 24, 2017
                      Airtel Customer Care's response
                      Dear Dilip,

                      This is with reference to your post dated 23 March 2017.

                      We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

                      You can also get in touch with us at [protected]@in.airtel.com

                      Regards,
                      Rakesh Kumar
                      airtel presence (airtel Customer, service team)
                      bharti airtel ltd

                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      A lady called from appellate office delhi . She also refused to help me and told that she could not do anything by her end. She took the feed back . Please do the needful and solve my problem sir.
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                        N
                        nithu2010
                        from Pune, Maharashtra
                        Mar 23, 2017
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                        Address: 603209
                        Website: airtel

                        Dear sir/Madam,
                        My mobile no :[protected]
                        My name:sivasubramanian.n

                        [protected] this number to Yesterday and today 6am to 8am many message sending this number [protected].sending confirmation ok.Our mobile many message not recieved, Please resolve the issue.

                        Thanks,
                        N.Sivasubramanian
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                          M
                          migavel
                          from Mumbai, Maharashtra
                          Mar 23, 2017
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                          Address: 606105

                          My sim not use sim number [protected]
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                            B
                            balaji_subbaraman
                            from Mumbai, Maharashtra
                            Mar 22, 2017
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 600099
                            Website: airtel online recharge

                            Respected sir,

                            iam s balaji and my sb acoount [protected] with your syndicate bank triplicane icehouse chennai branch.
                            I had done few online airtel failed recharge for the mobile nos.[protected] and the following are the details:
                            s.No. Date pos txn no. Amount.
                            1. 22/03/[protected][protected] avenues india pvt ltd rs.30.

                            2. 22/03/2017 -do- -d0- rs.30

                            3. 22/03/2017 -d0- -do- rs.178

                            kindly do give credit for the above above pos failed transactions in to my sb a/c [protected] and advise me the credit please.

                            Warm regards,
                            s balaji
                            [protected]
                            Apr 25, 2017
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 23, 2017
                            Airtel Customer Care's response
                            Dear Mr. Balaji,

                            This is with reference to your post dated 22 March 2017.

                            We would like to confirm that we have shared the resolution details with you.

                            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                            Regards,
                            Rakesh Kumar
                            airtel presence (airtel Customer, service team)
                            bharti airtel ltd

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              H
                              Hlmourya Mourya
                              Mar 22, 2017
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                              Address: Gurgaon, Haryana, 122016

                              This mobile no [protected] name aditya Ariel Advocate this is very bed and the very bed tolling costumes and not Ariel company future not like. Misbehave with customers
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                                V
                                Vicky Anand Mehta
                                from Delhi, Delhi
                                Mar 22, 2017
                                Resolved
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                                Resolved

                                Address: Patna, Bihar, 800012

                                I am using [protected] number of airtel. This number is being used by me for a long time. It is given in the bank and actived for insurance . two days before its outgoing calls had been suspended.so I have recharged two days ago which failed . today the sim has been deactivated. So I am unable to get the notifications of the bank. So I request to make a possible effort to make it activated as soon as possible. To enjoy your plans
                                Apr 27, 2017
                                Complaint marked as Resolved 
                                Airtel customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 23, 2017
                                Airtel Customer Care's response
                                Dear Mr. Mehta,

                                This is with reference to your post, dated 22 March 2017.

                                We would like to acknowledge that we are working to address your concern as soon as possible.

                                We will connect with you to get additional details, if required, to resolve the concern effectively.

                                You can also get in touch with us at [protected]@in.airtel.com

                                Regards,
                                Rakesh Kumar
                                airtel presence (airtel Customer, service team)
                                bharti airtel ltd

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Verified Support
                                Mar 23, 2017
                                Airtel Customer Care's response
                                Dear Mr. Mehta,

                                This is with reference to your post dated 22 March 2017.

                                We tried calling you multiple times to get additional details to enable us to address your concern.
                                However, there was no response.
                                We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                                Regards,
                                Rakesh Kumar
                                airtel presence (airtel Customer, service team)
                                bharti airtel ltd

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
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                                  A
                                  Adarsh Messi
                                  Mar 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600073
                                  Website: google

                                  AIRTEL worst service provider I have ever seen. I changed my SIM from BSNL to AIRETL on March 19th 2017. My network got convert to airtel, But after few hours my airtel network got disconnected. For past 3 days Incoming And Outgoing is barred.

                                  When I called customer support They say to visit Airtel OUTLET . When I visit airtel outlet they ask me to call Customer support. Till now issue is not resolved and response from airtel is very pathetic. I request everyone not to MNP your current network to AIRTEL. They don't care about their customers .
                                  Apr 23, 2017
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 23, 2017
                                  Airtel Customer Care's response
                                  Dear Mr. Messi,

                                  This is with reference to your post, dated 22 March 2017.

                                  We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

                                  We look forward to receive the required details.

                                  Regards,

                                  Rakesh Kumar
                                  airtel presence (airtel Customer, service team)
                                  bharti airtel ltd

                                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
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                                    J
                                    Jitender rakecha
                                    from Chennai, Tamil Nadu
                                    Mar 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560053

                                    I am unable to use my Airtel Postpaid number due to network issues and have raised number of complaints and visited Airtel office number of times and the issue is still unresolved.

                                    I have placed a request to port my number from Airtel which has been rejected too.

                                    Complaint No’s for your reference : 74446409 & 74543338

                                    Request you to look into this mater and help.
                                    May 6, 2017
                                    Complaint marked as Resolved 
                                    Airtel customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 26, 2017
                                    Airtel Customer Care's response
                                    Dear Jitender,

                                    This is with reference to your post, dated 22 March 2017.

                                    We would like to acknowledge that we are working to address your concern as soon as possible.

                                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                                    You can also get in touch with us at [protected]@in.airtel.com

                                    Regards,
                                    Rakesh Kumar
                                    airtel presence (airtel Customer, service team)
                                    bharti airtel ltd

                                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
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                                      V
                                      Venkatesh.papily
                                      from Bengaluru, Karnataka
                                      Mar 22, 2017
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                                      Address: 560100
                                      Website: www.airtel.in

                                      Hello,

                                      I have taken Airtel broadband but it is disconnecting very frequently, I have raised complaint multiple times but Airtel is closing my requests without resolving

                                      Venkatesh
                                      [protected]
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                                        Madhu Malkania
                                        from Narayangarh, Haryana
                                        Mar 22, 2017
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                                        Address: Hamirpur, Himachal Pradesh, 177401

                                        I have a postpaid no [protected] . I want to change my postpaid no into prepaid. I cant visit your local airtel office due to some problem so please accept my requst and send me prepaid no on my location
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