Airtel Complaints & Reviews

Hi,

I am a Platinum customer of Airtel, Customer ID - 11093****6

There was a call from airtel authorities (phone number:+ 91 [protected], claiming Airtel Legal Office ) that there is temporary suspension of my post paid phone (+ 91 9591****11) on 17th of March, due to non-payment of my already closed post paid airtel wifi hotspot device.

(The actual request to close the airtel device was given on 24th of October 2016).

Airtel cited that there was subsequent usage of some megabytes of data, (even though the device was asked to be withdrawn in October itself) and I was asked to pay Rs "6465" for negligible usage on 17th March 2017.

Airtel authority asked "for my debit card number, expiry and cvv details over the phone", which is illegal, (Phone Number called from: [protected]) to which I declined and payment was completed from my end and reference number of the payment[protected]. I received acknowledgment from Airtel as well on this.

The same was intimated to your Legal office correspondent at [protected].
After that, your correspondent had been avoiding my calls. She stated that the services will resume in another 3-4 hrs. 72 hours have passed, and still I cannot get over the phone and there is no response from Airtel team as well, such non-chalant is your advisory team.

When the initial ask of stopping the services of the airtel hotspot was given, there was indolence from your representatives, and for their sheer unprofessional-ism I had to pay up this sum of money, without even actively using the services.

Waiting for your response. I am really frustrated by your client handling capabilities.

I have already spoken to the airtel representative on 198 regarding this but i have not received positive feedback.I had called on an ISD number after a few rings the receiver cancelled the phone call but still my account was charged with Rs.12.I have also asked for a screenshot from the receiver asking for the cancelled call proof.. The customer care representative not only spoke rudely to me but also never budged from her explanation of as how my call was received for 4 seconds.
I have noticed this for Second time and dont know how many times they might have charged me with this.last month also they have charged me for sending 3 international messages which I have not sent .. I want a refund along with extra compensation for the time i wasted calling them numerous times.. Kindly resolve my complaint.

Airtel's callousness when it comes to cases of handling porting numbers should be highlighted. I had applied for a request three weeks ago and had to re-submit my documents after the vailidity of the SIM 'lapsed' in order to get a new SIM card.

Turns out, the new SIM that was given to me was NEVER updated in their records and my first SIM was activated. The official who delivered me the second SIM confidently told me to destroy it, despite me cross-checking it with him.

The verification team is equally insensitive and demands to speak to me only when I was assured that speaking to my wife will also do. The concerned person who had been my point of contact now refuses to take my calls.

I have come to realise that shifting to Airtel was a mistake and that they should STOP HARASSING PEOPLE. Complaining to them over Twitter elicits the template responses and the issue is NEVER sorted. On the contrary, new channels of communication open up that leads to MORE CONFUSION AMONG THESE PEOPLE.

Dear Airtel Team,

My name is Anami Prasad Chandrakar and i leaves in Bhopal(m.p).
One n half month earlier your sales executive (Ritu) calld me, for switch your number in Airtel.
I also want to switch in Airtel. for the same field executive Mr. Deepak is came to me and collect the required documents.
He ask me to give Pen Card copy, but i told him that i dont have.
He said ok he will inform me.
After collecting all the documents he didnt call me back. even i called him several time but he is not responding.
And as well as his team leader Mr. Gourav is also not responding.
Mr. Gourav is very irresponsible and he haven't good manners & courtesy.

I am very frustrating with your team member, and i dont want to be a part of Airtel just becoz of these three member.
1.Ritu( Sales exe.)=[protected]
2. Deepak (field executive)=[protected]
3. Gourav(Team Leader M.P. Nagar outlet)=[protected]

No one is answering my call now.Please do the needful.

I want my documents back asap.

Waiting for your reply.


Regards,

Anami Prasad Chandrakar
[protected]

Dear sir,

I am customer of airtel of mobile no. [protected], & using the number form last 10-15 year. Now i was facing the network problem (No network, call drop, etc) from last 1 year. I am calling the customer care from last 1 years but till date my problem didn't got resolved.

Complain no. Is as follows:-
16.04.[protected]
03.06.[protected]
13.02.[protected]
23.02.[protected]

Many other complains got registered but undersigned doesnt have the complain no.

Airtel customer care was assuring us the resolve of the complain but till date undersigned didn't get the resolution over my problem.

Kindly resolve the problem asap.

We have 4 corporate connection at our office. Made a complain on 14.03.2017, while making outgoing call from any of the numbers, call is being routed through single number. when I called customer care on 20.03.2017 they said complain has been resolved. however no action has been taken on my complain. We are into share market trading business & such kind of delay has resulted into losses to me.

Pathetic servises by airtel. Have been paying amount of Rs 3500 as monthly billing.

Now looking for switching to other company

Date: 20/3/2017
mobile number: [protected]
balance deducted: Rs 214
sir/ma'am,
I recharged with rs 247(4gb data).Confirmation came via flash msg that my recharge is done. but when i used data i was 4times directed to "airtel129store" when i called 121 i got know that my netpack is not active so balance is deducted.
Resolution: request a refund

This is to inform you that I was using airtel with no. [protected]. I ported to Vodafone in the month of January 2017. However, despite paying full payment at the time of port, Airtel deduct 886 rupees from my HDFC credit card.

I went to customer care centre at Durgapuri, Shahdara. They assured me that It'll be returned in the next month. It has been two months but my payment of rupees 886 has not been returned.

I, therefore, request to kindly return the amount 886 rupees at the earliest.

My name is Vivek Tripathi
My billing address is B-32, Gali no. 3, Ambika Vihar, karawal Nagar, Delhi - 110094.
Email ID - [protected]@gmail.com.
Phone No. [protected]

Dear Sir,
I made payment of Rs. 388.13/- through Net banking. for my monthly postpaid airtel bill with mobile number [protected] on 19/03/2017. The amount was deducted from my account but payment was not successful. My transaction reference is [protected]IGAAZJVYU3 taken by INB Bharati Airtel. Therefore, it is requested to refund me the amount of Rs. 388.13/- immediately.

Thanking You,

(SIDHARTH SRIDHAR)

Sir,
When I open linked page of facebook specialliy news sites. I get it before. Now when I click Only airtel portal open. I click on dissmiss button. Again same problem comes. What I do? I am using airtel, Jamshedpur city sim in India.
My no. [protected]
[protected]@gmail.com

Hi

I took Airtel connection on 02/03/2017.

Till today I am not getting right services and internet not working.

Contacted customer care and they don't have correct information about the resolution.

My account number: [protected].

I requested for refund as I paid for 6 months.

I am suffering from this from past 17 days.

Please help to get the refund.

Thanks,
Sudheer

My Airtel prepaid mobile [protected] service stopped working from past 2 days due to the error Simcard registration failed. Tried using a different phone but never worked. I tried contacting Airtel customer care many times and none bothered to look in to this matter.

Even while I am trying to write complaint at Airtel, it is showing that "Enter valid number". So I am not able to complaint at www.airtel.in

Problem--
airtel executive called me and requested me to change to postpaid airtel

plan...550
unlimited calls local std
6 gb 4 g internet
after 6gb
unlimited 2 g speed

as per the request of executive
i converted to airtel postpaid

totally that was a wrong information said to me

charging 40ps for 10kb
after 6gb of 4g data

i spoke with cus care
but there was no exact information about this

no clarity

i want exact information and correct

My name is shruti bhattacharya i recharged my airtel money account about 10 days ago with 8000 INR and for some reason my mpin didnt work. I try resetting it everyday and the window gets blocked for 24 hours on first transaction. I am not able to use that money now i want it all back. This airtel (worlds first open network) are fooling people by blocking their money. Just because i couldnt pay my electricity bill and recharge my dth with this money i had to use all the money left in my account to pay these off. I am left with no money now these arses dont even have a human based help line to help their customers. Just call 400 which will only tell u to reset it online when u already know it. If your portal actually helps the customers pkease resolve this for me asap. I need ur help and will never use airtel in my life. - [protected]

Dear team,

I have a airtel landline+broadband connection at my home from last 6-7 years. Recently i purchased a house in faridabad and want to shift the connection to new location. For the same i called airtel customer care for checking the feasibility for transfer. After the same i got a no of calls from airtel customer care related to speed and plans available in my new locations but never they told me the process and asked me about the time when i needed to shift this connection. Related information is never received on mail id also. Whenever i ask any technical question; they always said airtel backed technical team will call me. I never received a call from back up team explaining me the process of transfer etc. All about i know regarding the transfer is that the fee for transfer is 300/-

Suddenly on friday they disconnect my existing line and broadband without any prior approval and information. When i called customer care;they told me the lines are in deactivation process due to transfer request send by me. Prior information on the same was never send to me in any format. When i objected on the process without information;they told me that they can’t stop the process but reactivate the same connection again very soon. They also accept their mistake on the phone. On friday; i have a conversation for more the an hour on different levels; which finally end with assurance of early reactivation is promised by customer branch manager.

Now after two days of waiting i received a call from your customer care saying that they are not able to reactivate the same no and i got a different no. Now this is a case harassment done by your company; i will not going to tolerate in any case. I am running my business from home under “skyline design consultants” and due to your act my company suffers huge losses.

Please intervene so that i got justice in the case.

Regards,
Pushpendra gupta

I my office al those employe are using airetl coonection but network problem is there inside off ofice andy some times out side of the ofice also please solve over problem as soon as possible atherwise we will try for anothr network

i hope the work wil done soon


thanksfull
mohmmed ibrahim hamed

I am an airtel user for a long time but its now difficult to afford it .I have a prepaid sim and I get no benefits out of it .The signals of airtel are at their best and thus it made me a happy customer for a very long time .But now the issue is that its getting very costly for me to recharge again and again with no benefits coming my way .The other companies in order to gain the confidence of others are really offering good schemes .I am really unhappy with the ways airtel are treating with their customers including me. If this continues for me a little longer i might change my sim to other and this will be a great loss to your company .One and Two customers hardly make a difference but if this continues airtel may get into more losses.Thus to sustain its customer for a longer run, I request you to offer good benefits for the people who actually trust you for the work you do .Thankyou .

I have raised a request for Airtel Broadband Connection on 29 Jan 2017 and made 3 months payment of 3620/-.
After 1 week I was told that the area is not feasible. Now when I am asking for refund, Airtel Broadband is delaying it.

Its been nearly 2 months and the refund has not been processed.

Details as below:
Mobile - [protected]
Account Number - [protected]
Complaint Reference Number[protected], 79295730

I giva application for converting my post paid no[protected] at ARC Nelsonmanikam road Chennai on 11.03.2017. They charged 225 and told that it will take two days. Today is 20.03.2017, I tried both customer care and arc both are blaming each other like arc is telling it's not their mistake and customer care is telling contact arc. Please help me to whom I need to give complaint bcoz it's my number in all d documents
Ajith N K
[protected]

Now i am in punjab and my mobile phone is stoled by sumbody. Thats why i have lost my mobile and when i am calling my no. I am geting responseof switch off. So please stop the all service of my no. Now. And i also want same no. By airtel. Because that is my importent no..
Imcard details :
Im card holder name - alok anand
Mobile no. [protected]
Add. - vill + post meghi
P. S. Deepnagar, distt. Nalanda, bihar pin - 80311