Airtel Complaints & Reviews

My airtel prepaid phone no. +91-[protected].I paid a sum of rs.998 for international roaming facility in usa. But it has not yet been activated inspite of my seeral attempts. Either the phone should be activated for international roaming immediately or the amount paid by me should be refunded to me.

Kathiresan lakshmanan

I made payment to airtel for number "[protected]" using Paytm. I made a mistake in entering the std code. Paytm has confirmed making payment to airtel and airtel is in complete denial. On top of it, airtel is serving me threat over email.

I am praveen from chennai, i am using airtel datacard for more than 1 year, card no.[protected].
I had called customer care for cancelling datacard, because it is consuming lots of data automatically . From airtel they had taken the request for cancelling ( order no.[protected] on 14th march ). But nobody from airtel side had called me. On 16th i had called airtel and tolled them about the request status, but they put me hold for more than 10 mins and call had been dropped down. I had called 3 times for this issue but poor response from airtel side, they even cant able hear the clear details from my side. I need immediate response from airtel side about issue...

My airtel dth not working. I complaint last week. My complaint no is 50155875. My customer id is [protected]. But till not resolved my problems. I called customer care daily. He not response properly. It is very very worst services.

Airtel brags they have 4g network any part of india. I have taken airtel postpaid 4g datacard i dont have signal in heart of bangalore(Vijayanagar).
So i asked for conversion of to prepaid in december for that they made me go around the airtel stores which did not happened. So got frustrated and asked cancellation again in december they said they lower postpaid bill amount and send an engineer to my home and will check the signal issue but no one came so i asked them to cancel for two three times they wont respond and asking me to pay the bill for jan and feb.
They brag they have signal every where and now if i ask for cancellation they keep on calling and confuse the customer and make the bill to extend for another 2 to 3 months.

I am attaching the mails:
[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 04/12/2015 06:24:35 pm
Subject: convert my postpaid airtel 4g dongle to prepaid dongle

Hi,

I have postpaid 4g dongle ([protected]). I went to koramangala(80ft road)
Bangalore customercare to convert my dongle to prepaid.

I was informed to cancel the postpaid connection and get a new prepaid dongle.
To that they asked to send you mail.

Mydetails:

Vamsi krishna edapa
Dongle no: [protected]

Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your request to stop the service on the airtel dongle number [protected].

I have registered the cancellation request with the reference number sr66602904. The same will be closed by 05:30 pm on 15/12/2015.

Kindly note that you will receive a call for the same within 24 hours from our team.

Request you to note that, the monthly rental would cease from the date the deactivation request is raised (I.E.) 07/12/2015.

However, the charges will be applicable as per the usage from the start of your current bill cycle beginning on 26/11/2015 till the date of cancellation. The same would reflect in your next bill, which is due for generation on 27/12/2015. Rental and discount applicable will be calculated on prorate basis. It is important to note here that the data pack discount will not be applicable on the date of deactivation. You will be charged at the rate of 3paise/10kb in case data usage is seen on your account till the disconnection date.

Any deposit on the account will automatically be adjusted towards the outstanding amount on your account.

The balance amount (> rs. 25) will be refunded through a cheque within 30 working days from the date of cancellation.

We hope to have you as our valued customer again.


Best regards
Bipin
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."


[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 05/12/2015 11:50:53 am
Subject: re: convert my postpaid airtel 4g dongle to prepaid dongle

Please cancel my 4g connection anyhow it is worst in my area vijayanagar
Bangalore/


Thanks
Vamsi
Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your email requesting for disconnection of services of your airtel dongle number [protected].

I have gone through your records and found that your complaint is already registered and the reference number is sr67501863. Our team is working on the same and you will receive an update by 05/02/2016.

In case you wish to pay prior to your bill generation date, you may make an advance payment basis your current usage amount. To know your current usage/due amount, dial *121# (Tollfree) from your airtel mobile.

If security deposit is available in your account, it will automatically be adjusted towards the due amount in your account. The balance amount (> rs. 25) will be refunded through a cheque within 30 working days from the date of cancellation.

We hope to have you as our valued customer again.


Best regards
Akbar ali
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."


[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 28/01/2016 04:56:47 pm
Subject: re: [|bal|ref25271720|] convert my postpaid airtel 4g dongle to prepaid dongle

Did you by any chance read the loop mails are not i submitted the request on
Dec 9th 2015. But still i am getting bills.

On thu, jan 28, 2016 at 2:11 pm, wrote:
Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your email requesting for disconnection of services of
Your airtel dongle number [protected].

I have registered your request with reference number sr67501863. The same will
Be closed by 03:00 pm on 05/02/2016.

Monthly rental on your mobile would cease with effect from today, that is from
The date deactivation request is raised 28/01/2016.

Further, the call charges will be applicable as per the usage from the start of
Your current bill cycle beginning on 27/01/2016 till the date of cancellation.
The same would reflect in your next bill, which is due for generation on
26/02/2016. Rental and discount applicable will be calculated on prorate basis.
It is important to note here that the data pack discount will not be applicable
On the date of deactivation.

In case you wish to pay prior to your bill generation date, you may make an
Advance payment basis your current usage amount. To know your current usage/due
Amount, dial *121# (Tollfree) from your airtel mobile.

If security deposit is available in your account, it will automatically be
Adjusted towards the due amount in your account. The balance amount (> rs. 25)
Will be refunded through a cheque within 30 working days from the date of
Cancellation.

We hope to have you as our valued customer again.


Best regards
Karpana e
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate
Authority details."


[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 28/01/2016 01:08:58 pm
Subject: re: [|bal|ref23372983|] convert my postpaid airtel 4g dongle to
Prepaid dongle

Hi,

I requested to cancel and why i am still getting the bill for my dongle
[protected]. This was done in december i paid the balance rs36 in that bill
Cycle. Why did i get bill again now.
Please can cel the account

On wed, dec 9, 2015 at 5:13 pm, wrote:
Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your request to stop the service on the airtel dongle
Number [protected].

I have registered the cancellation request with the reference number
Sr66637545. The same will be closed by 06:00 pm on 17/12/2015.

Kindly note that you will receive a call for the same within 24 hours from our
Team.

Request you to note that, the monthly rental would cease from the date the
Deactivation request is raised (I.E.) 09/12/2015.

However, the charges will be applicable as per the usage from the start of your
Current bill cycle beginning on 26/11/2015 till the date of cancellation. The
Same would reflect in your next bill, which is due for generation on
27/12/2015. Rental and discount applicable will be calculated on prorate basis.
It is important to note here that the data pack discount will not be applicable
On the date of deactivation. You will be charged at the rate of 3paise/10kb in
Case data usage is seen on your account till the disconnection date.

Any deposit on the account will automati

My customer number [protected] register mobile number [protected].
please do unsubscibe all HD channel from my account.

Dear Sir,

I have expressed my interest for Airtel broadband connection through airtel website and updated my number. I got a call back from airtel representative
describing about 16 mbps speed in my location and I agreed to provide documents and installation cost of Rs 1000.

A collection agent collected documents and Rs 1000 from me and assured of 16 mbps speed. But on the next day installation person said only 2 mbps possible for my area and stated sales person have wrongly updated me. I have cancelled the installation request

I visited airtel showroom with the receipt but they do not take responsibility.

No response from below members..

[protected] Marketing
[protected] Collection Agent
[protected] Installation

My application number TNPC717546

Please take appropriated action against false marketing & selling the product.

regards
saravanan

Dear Sir / Madam,

Kindly note that from the beginning of Airtel broad band connection, I was promptly paying in time without any delay charge to Airtel.

Due to flood in Chennai, Airtel has failed in its broadband service connection to my home as follows:
In the month of
November 2015: 8 days disconnected
December 2015: All days disconnected
January 2016 : Service disconnected after restoring only for 3 days

Kindly note that in theses above 'three months' totally 27 days ONLY they provided connection.
But they wanted charge for all days for these 3 months!
Due to this cheating attitude of Airtel, I stopped paying they and my multiple request for proportional bill for the connected days were not cared by Airtel, but they continuously demanding for whole 3 month charge with torturing me and my family with rubbish talks over phone and also in person.

Actually I suffered a lot with their disconnection in the month of Nov, dec. and January due to their irresponsible service, so I was compelled to change broadband to other operator available here.

So kindly advice to protect me from their torture please.

Thank you
With kind Regards,
Thulasingam J
My Disconnected Airtel broadband phone number: [protected]

On 3rd March, i have paid 1899 Rs/- for New Broadband connection in Mathikere, Bangalore. Even After 13days, neither I get Broadband connection, neither my money Back. Even after so many communication on mail & phone, no body is telling exact status. Now I want my money back immediately as I don't want to take services from such a bad service provider. I is difficult to understand that if Airtel was not able to give Broadband connection at my location, then why Airtel have taken money. Following are the details for your reference.
Account No- [protected]
Installation Order No[protected]
BAL REF27227246

Applied for Airtell broadband connection on 5th Mar 2016. Made payment online, but still no call received from Airtell. I called them they said in 72 hours you will got the connection. But its now more than 11 days. I called the person from which I got the call[protected], but they not picking up my call.

Reference no of my connection is :[protected]

I did recharge of some other number by mistake

wrong number- [protected]

correct number- [protected]

please revert back the amount in my account or number.

Order No is[protected]

Since March 2016 I have port in to AIR TEL Postpaid from Reliance GSM with proper documentation.Hence forth after using the number for 10 days continuously suddenly it was shown SIM registration failed from date 11.03.2016.

There after I have several times to Customer Care and visited to Airtel Gallery(Kalyan, Maharashtra)
But they are unable to give me any satisfied explanation why my SIM is blocked and I am very much harassed with their rough behavior when I asked about the problem solution.

Airtel Gallery Contact No.[protected]

I have called to [protected] on 16th march 2016 at 11:08 AM and the call duration was 3:28, call cost was 5:20. According to my tariff call cost is 1p/sec, which deducted more than my tariff plan. I have called to the customer care, complaint number[protected], name Ram Babu. He is simply saying sorry for the inconvenience, but he is saying like my rest of the amount wont get credit back to my account. kindly consider issue and do the needful. My mobile number is [protected] complaint is regarding the same number.
I was postpaid customer of airtel and moved to prepaid because of excess charges in my bill. I am facing this kind of issues regularly with airtel in some or the other was.

I am travelling in India for six months and purchased a sim in Delhi clearly indicating this point. I was sold a sim which I have now used successfully for three months but just received messages saying that three months is coming to an end and that is the end of the number. I cannot find out how to extend the number. I am leaving beginning of June and want to keep this number active. Currently I am travelling in Rajasthan and an Airtel Dealer told me he could. It help me, firstly because it was a Delhi sim and then secondly getting another sim because of foreigner laws in Rajasthan. I am confused and would like to know whether I can extend the number I have and secondly if I can I get a sim in Rajasthan as a replacement.
Travelling with mobile ability is preferable in today's age.

Hi - I'm using airtel broadband services for close to 5years. Airtel has disconnected my broadband services without any intimation. Looked back my past due bills, thought may be because of them, so immediately I paid all pending dues (3months due). Then I made a called to customer care, they created a service request no. said connection will be re-activated in 3days, I keep following them but there're no proper responses from them. They jus keep dragging me saying technician would come soon and so on. Then I lodged multiple complaints to aritel team but they closed my complaint without any proper respose. Again now I'm following up with level 1, level 2, level 3 escalation team through emails (appellate.[protected]@in.airtel.com), but the reply am getting is very broad. Looks like some generic copy paste statement 'team would contact you soon on this'. Its been more than 3 weeks now I'm not getting proper response from them nor the re-activation of my broadband services.
Pls re-activate my broadband services soon.

To,
Airtel service team

Hi this is Suman Kundu having prepaid connection no-[protected]. I lost my mobile, therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

thanking you,

Suman Kundu

Hi,

I have bought a new AIRTEL Dongle on 10th March 2016 and i have received a message stating sim activated.

But it was not activated yet and no signal also. We have called the AIRTEL customer care and they keep on saying it will be activated in next 1 hour for past 5 days.

we are not sure on whom to contact and whom to escalate. Please suggest me.

AIRTEL new NO : [protected]

I am really worried on the service provided

Thankyou


+91-[protected]

Since June 2015 I have port in to AIR TEL from reliance with proper documentation.Hence forth after using the number for 10 months continuously suddenly it was shown SIM registration failed from date 12.03.2016

There after I have several times called to customer care
visited to distributor (kamakhyanagar) and ARC (Cantenment Road, Cuttack),
But they are unable to give me any satisfied explanation why my SIM is blocked and I am very much harassed with their rough behavior when I asked about the problem solution.

One day suddenly i lost my 1000mb data and 500 rs which was in my main account balance for unknown cause without being noticed, so therefore i want company to give the full info about the sudden deduction of data as well as balance.
Shri Nath Gupta
[protected]

For last couple of months we are noticing that our 6GB of airtel BB pack ends within fist week (some time in 3 days) when almost 60% of time we dont get ADSL line in our modem. We never get more than 30KBPS download speed.

After repeated complains the service man came for couple of times but for strange reason it starts working as per specification during the service men around. They give a constant reply there is problem in line. I dont understand if there is problem in line how am I using up quota so fast. Moreover for what am I paying? Arnt the company supposed to maintain the line?