Airtel Complaints & Reviews

On 25 Febuary 2016 had called Airtel and complained against Textguru (textguru.in) making several promotional calls on my number.

In response, the Airtel Nodal department had written to the company that they are not TRAI registered and have defaulted and so will be closing all their numbers and services given to them by Airtel (please see copy of letter in attachment)

Even after one month passed, their services are still continuing. You can see proof of the same at the website of defaulter company, textguru.in

On writing to applellate department, one Ms. Nalini replied and they refused to act on this.

It is highly likely that there is a setting between the defaulter company, textguru.in and DND departement of Airtel/Appellate department of Airtel.

Dates of incident: 23 Dec 2015 and 22 Mar 2016
On both these days I did a recharge of 2G data for 1 day validity on my mobile number and did not receive the promised benefits.
When I contacted the customer care, on 23 Dec 2015, they said no recharge was done and they can't provide any assistance.
When I contacted them for the next faulty transaction, on 22 Mar 2016, they said there are two ways to pay for this transaction, if it is done by deducting the main balance then only will I get the promised benefits or else some random benefits which is not even mentioned anywhere, not even on the payment page, therefore, no assistance and no refund too.

I have attached the screenshots of recharge selection page and payment page.

I use Airtel Digital TV service. I want to change my package and I want to know my package details and new package details. I called the consumer service number several times. I waited for 10 mins or more but in the end no one receives call at the other end. I have send mail through company website 5times. and its been 6days still there is no response. I have the android app of My Airtel. I have tried to contact through that still no one replys. every day Rs. 12-15 are deducted from my airtel account if I dont update my account. This is worst experience.

I am dalip kumar. My airtel broadband number is [protected] and airtel account no. Is [protected]. I request the new broadband connection but your executive is not possible to give the connection. I was lots of time tried to call but not possible to give connection. Please refund my amount as soon as possible.

I am a user of Airtel from last 8 year and my number is [protected](pre paid M.P)
I am a regular user of this number on 20 january 2016 my number is switch off
by company.

i was in Mumbai that time so i went to Mumbai airtel office but they are unable to give me a solution of it because that's a M.P number.

then on 20 march i come to Bhopal and went to airtel office T.T nagar office they told me my number is deleted and can not be access again

the Manager of the office is very very rude
I am very very dissatisfied with this

Kindly give me solution of this and provide me that number again

I am mentally very harass with this
kindly help me in this

I am an customer of AIRTEL Digital TV, for past 4 years, I had opted for a la cart package initally, since now i wanted to change from A la Cart to South India Mega pack, I had send may request and phoe calls to customer care requesting them to change the package, till today they haven't change the package. I feel that being a reputed company you'll should not have done these to the customer. Please look into the matter and do the need full at your earliest or I am going to publish it on all national media about your services.

Dear Sir/Madam
I am using Airtel connection since last 6 years and I am happy with your service .but in January 2016 I decided to portable my number into prepaid to postpaid so I searched the Airtel executive number on internet and found the number of Mr. Kamlesh([protected]) in Delhi circle.He told me that you have to pay 200 for prepaid to postpaid portability and additional 200 for advanced monthly rental as I have chosen the plan of 199.But the issue is that he told me he will recharge with 200 on my Airtel no [protected] but since last 2 months I called and messaged him a number of time but he is not responding. Please take action against him as he is playing with the company goodwill.I have all the proof as CCTV footage;call records and watsap messages.
Regards
Nandan
[protected]

Not taking any action about my complaint from 8 th march, 2016.
When I call to customer care they talk rudely with me.

We had made a mnp of the below numbers from aircel to airtel, after the mnp is done we are not receiving any incoming calls from 9th march till date and we have been following with the airtel representative from 9th march onwards and so far the issue is not been sorted out and we have lost lot of valuble business due to non receiving of incoming calls, we need to get the problem resolved and aslo we need a compensation from airtel for the loss of business we had incurred for the last 12 days

mobile numbers
[protected]
[protected]
[protected]

I joined Airtel Postpaid on 14th mar 2016, i called them for verification(it is the process that airtel follow). The guy was not listening at all, he updated wrong email id on my profile. I clearly told him the email id. Which is owned by somebody else and all my details are sent to him. Who is responsible for this.

Today morning I did 3G recharge of Rs 202 on my number [protected] through paytm (payment deducted from my bank a/c) however incorrectly specified number as [protected]. Please check and reverse the 3G recharge done on incorrect number.

They have charged the amount without any confirmation or any warning or kind of notice... which is disgusting.. i am a student from a low background. So that amount matters a lot for me... and also i dont have such mobile to "enjoy" that service. Still they have charged.

[protected] is giving frequent calls and make vulgar comments. It seems to be a TamilNadu based Airtel number.

I had called Airtel customer care for change my postpaid plan to unlimited Local+ STD calling with a faith on the company Mr. Ashish has pick the phone and offered me that 1499/- monthly rental plan is best for me i have got unlimited local+STD calling in this plan but later-on i came to know that then i call again customer care to to aware all this issue and convert my plan in 1999/- they simply said that its not possible to change twice in month.

But here when I tried to change for my Bill plan company has simply rejected my request by saying that its not possible you have to bear all.

I want to know from the company that what does not possible means. I called customer care due to this reason.

But now I think that this companies are cheating consumers in India and looting us.

I want to take strict action against this company.

Please contact me.
Mitesh singh
contact-[protected]

I hv lost my Phone in yesterday evening at 7 :30 pm n SIM also my no. Is [protected] with name of deepika it's a Delhi no.

I up grade sim 2g to 4G on 16/03.offer 1gb 4G data free for one month. I call customer care.5 time in 18/03 .Told me that 1 GB 2g yea 3g 1gb data recharge, after recharge. U got offer 1gb 4G data free for one month.but till date offer no added.

I recharge on airtel money app
they given best offers on my number
I chose talktime on 67 but they give 100 mb data balance
when I called customer support he saying that is my fault not app
now what I do
I have screen shot img on best offers

Dear sir

i have order one dth connection by online, but nobody response to me .Someone call(customer care) me tell him we will tell that area manager connection will soon, but nobody cal him .I had ordered date 08/03/2016 and id no [protected]. Air tel brand name is good but service is poor.

Regards
raghu
[protected]

Airtel sold me a 16Mbps Broadband onnection in November.
However, I was only getting a speed of 2 - 4Mbps maximum at any given point and constant disconnection in the link. My multiple complaints were auto-closed with "Hub Issue" and no resolution. On insisting for escalation, I was finally informed that there is no support in my area for 16Mbps speed and the maximum support is for 8Mbps.
Then why was I sold a 16Mbps plan? I have been paying a bill for 16Mbps since the last 5 months and escalation team has failed to address the issue inspite of several attempts to reach them.
I live in the urban area of Bangalore city and it is surprising that Airtel has no support for more than 8 Mbps there? This is unacceptable and Airtel's marketing for high speed seems fake.
I am now being forced to downgrade the speed to 8Mbps with no refund for the last 5 months inspite of being over-charged for a service I was never provided.
I need compensation for being cheated by Airtel, and am sure there are many more from my area who are being cheated too.
I need a refund of my money for the 5 months that I have paid Airtel and Airtel cheating me.

Date: 21/03/2016
Airtel Complaint # 65635498
Area: Koramangala Bangalore

I have been using Airtel since 2011. I have 4 Airtel Postpaid connections and 1 Landline+Broadband connection at home. Since last 2-3 months we have been facing intermittent issues in Broadband and also mobile signal disruptions. Either it is due to road being dug or rains. But recently an Airtel tower has been removed and we see frequent call drops and mobiles showing no Signal for minutes together. This is observed only at Kristal Olivine. Signal works fine at our work places. We have observed this with our neighbors and they have been facing issues as well. Please install a signal booster at our apartment or else we might be forced to get MNP done to other providers. I am sure there are other residents in my apartment and they are all using Airtel.