Airtel Complaints & Reviews

I recently got a mobile and a connection was offered to me for free by SUbhiksha mobiles. I furnished all the necessary details and got the connection. For the first few days it was working fine. I recharged with 400 rupees and got full talk value (offer). Then, I recharged with 99 (gprs offer). Suddenly, the connection went blank. Saying, it was unregistered. I had a balance of around 330 rupees in it. Therefore I went to Airtel Relationship center and complained. They asked me to wait. It was around 3 hours and I approached them again. They told me the concerned person was unavailable and asked me to come over again. I went again in the evening only to find out that it was not even the guy sitting in the counter. He was more like a clerk and told me to contact customer service center. I told him already I contacted them and they asked me to go to the Airtel Relationship center. He started swearing at the customer care people. Finally, he made the call to the customer care and told me to wait. Then, a lady at the counter asked me to come over and started to talk crap and I would assume was trying to assuage me with all pity. I felt too awkward, I was there for a complaint and they talk crap to you. I told them I wanted to meet their manager, which they told I had to wait. FInally, I got frustrated and gave them a sound blasting and walked away. DON'T EVER USE AIRTEL!

Airtel — block services without any Reason

Dear Sir

I have an Airtel connection under ph no. [protected]. company filled up all the formalities at the time of connection Issue. I have give my ID as my driving License Issued by SDO(C) Jind. company Agent In queried my address and Verify all the document. He Meet me personly also. but Now company blocked my Sim card with the reason that ID is [censored]. How it is possible. driving License Issued by SDO(C) Jind. is also [censored] than what is proper ID. this is the only harassments of the Customer. Therefore you are requested to solve my problem.
Thanks

Sir,
Please help me to unsubscribe the Bollywood Fusion of Airtel Live from my cell bearing the number [protected].I belong to a small town named Dhubri of Assam.The gave me a link for deactivation of the service but it didnt work.Rather, it has been deducting RS.15/ regularly from my Airtel prepaid Account every week.
Thanking you in anticipation.
Sicerely yours,
Nazariwin Hussain.
Dhubri.Assam.

bharti airtel celluler ltd. — for wrong balance detection

dear sir

i am ajay kumar pandey,i am using airtel sim. my mobile number is [protected],in my no.11th oct. 2009 thirty rupees wrong detection ate occured, i complined in customer care but not desired response given to me and i am not activating any services.this type of wrong detection are in my no. mostly occured.
so please give my 30 rupees balance as soon as possible.

thank you
regards
ajay ku. pandey
place-bhopal
(m.p)

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Hi,
I am a customer of Bharti Airtel Limited,using there cellular mobile services.Yesterday 15the July at 1:21 PM,I got a call from [protected] (a voice record tape from Bharti Airtel Limited) about Hello tune.I took a call n listen it for a while.Then I cutoff the call.But after few second I realized my balance has been deducted by apprx. 50 rupees.I have never given any request for Hello Tunes.I have also called 198(Toll free helpline for Airtel customer) for formal complaint registration but theey did not respond me well.So please help me to resolve theis issue.

AirTel — deactivation of airtel prepaid number

My airtel prepaid number- [protected] had lost. I want to deactivate this number as i don't want it to be misused. Kindly help me and deactivate the use of this number.

My airtel prepaid number- [protected] had lost. I want to deactivate this number as i don't want it to be misused. Kindly help me and deactivate the use of this number.

Airtel/Prepaid mobile service — Amount deduction without concurrence of customer

Many times the service provider is deducting the balance for value added services without any proper concern with the customer. Automatically the services are activated and the amount is deducted from the balance of the customer. Many times the value added services like Java games, Video downloads are activated where as the facility is not supported by the phone model which we are using. If we are complaining to the customer care they are not able to solve the problem.They are saying that the particular service is activated by the us(customer) and they can not refund the money. They are telling "You do what ever you can". If we are not able to contact the customer the same day, they are telling "The amount can be given back in the same day only, the next day it is not possible". Many times they are telling "we are refunding the amount within 4 hours" where as amount is not coming back, i[censored] are contacting again the same person will not come on line and the procedure is repeated and finally the amount will not come back. Because this we loosing our temper and wasting our valuable time mental peace. After of these conversations with the customer care we will be in tension and we are spoiling our relations in the office and at home also. Every time this is being repeated and we are loosing our time, money and health.

This is the same prob thats happening with me too. I've filed the complain with the customer care too. Even after giving the required time of 48 hrs that they needed for action, they failed to do such any. The customer complaint cell becomes useless in this case.

AirTel — Deactivation of Mobile Number

Hi
This is a complaint to AIRTEL PREPAID MOBILE, MADHYA PRADESH Circle that I had airtel prepaid number [protected] which I had purchased one year back. Now on 2 august they deactivated my number and when I asked to customer care about that then they told me that u did not use your number for 90 days ( may to july) so we deactivated your number. But the point is I am sure that I used that number frequently and I the month of May I used gprs on my number and from 24 july I continuously used my number till august. Not only this I used my number in the middle of it also. Now I do not want again activation of that number but I want justice as I am MBA final year student and my number was in placement brochure of my college and because of that I am suffering now.

Dear Mr. Rakesh Ranga
This is with reference to CBNRA[protected] that i got call from airtel and they offered me a compensation of Rs 50. For your kind information, i am demanding for the loss which i bear due to airtel not due to my fault. Moreover i am not a kid that you offer me a candy. I suffered from a loss of 1000. So, its my humble request to you to please give me a compensation of Rs 1000. If you are unable to do then let me know about it as soon as possible so that i put the matter in consumer court.
Thank you
with due regards




Namaste Mr. Chand,


We would like to inform you that your concern listed 16 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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This is resolved at your end sir but i am not satisfied with it as i suffered from a loss of 1000 and airtel offered me a compensation of only 50 and i did not get it till now. Just inform me whether u will take some action or not? i want a complete compensation of my loss due to airtel.

thank you
with regards

PR[protected].

when will my complaint be resolved.

Airtel India — deduction

I HAD GIVEN COMPLAI TO AIRTEL CUSTOMER CARE THAT I RECHARGE FOR SMS PACK FROM THAT DAY THE R DEDUCTING 1 RS DAILY RENTAL AFTER ONE MONTH THEY R DEDUCTING 2 RS DAIL SO PLEASE SOMEONE HELP ME OUT FROM THIS PROBLEM

Bill Number[protected] dated 06-Mar-2010 there were No SMS charges for Jobs on Mobile service Rs.30/- for 30 days it was already discontinued. Today 13-Mar-2010 surprisingly I received SMS from 121 Customer Service "Jobs on Mobile service has been renewed, you have charged Rs.30 for 30 days of service”. How you are renewing above mentioned facility on your own without my written communication vide SMS or E-mail. I will not accept Rs.30 to be charged in future in my bill henceforth.

On 2nd July night they deducted my 54 odd rupees from my m. No. [protected] and on complaining he was rude to me and directly said you used data and therefore can't give back money . As I was on call from my Vodafone number from 11:56 to 12:06 of night and after cutting the call I switch off my data pack of airtel and message displayed that you used 54 odd mb's for odd rupees 54 . I was shocked. My data pack was supposed to end at 12:00 of that night.

AirTel — Airtel Networking Issues

Hi,
I am facing network problems in Airtel.I already given many complaints regarding the network problem, they are simply holding the complaints 5 days after that the are sending the message as your concern has been resolved.But my concern is still same like that.In jp Nagar 6th phase Bangalore.I am staying.This is shame to Airtel.Why Airtel is not no1 resloving the customer complaints.

Hi,

I am an Airtel Delhi NCR customer. I am facing a very network issues at my home. I already did a complaint on customer care many no of times and every time I got a answer that work is going on your complaint and our network engineer is there at your home very soon, but there was no response. I first lodged a complaint in mid of June. This problem was not there before but this started from the month of May.

I want some body to look at this please. My no is [protected].

Thanks
Mukul Arora

AirTel — Frequent Call Drop inside my home

I've taken 2 new airtel connections in the month of December 2008. I've heard of claims of very good signals from airtel and that was the prime reason i moved from vodafone to airtel.

But inside my house I'm just not able to talk. There is no signal at most times and some times there is a weak signal and call drops are very very frequent.

I made a complaint to the customer care on 13th December 2008 and I was told there was a problem with tower and they are setting up a new tower.

It's been 2 months now and I'm still facing the same problem.

Please help me

Sir/Madam,
I have been complaining about major network problems in my residential area (Lodha Paradise, Majiwada, Thane, Mumbai). No one from Airtel contacted me in the starting.

After a month, customer service department started calling me again and again about the complaint and registered more that thrice my complaint. No action was taken on this.

I got a call from customer service department again stating that they have resolved my problem by increasing the network in my area. After that the network started behaving in worse manner than before.

I have wasted my money in call drops and many other aspects of this service. Help me and your department in rectifying the problem.

Regards,
Gaurav Garg
email: [protected]@hotmail.com

Even I complained them to expand .I am a 11 years old boy but I know why is this happening. The men of cozy cut the cables of other providers i.e. Airtel is afraid of this thing to happen.You can opt for a wireless internet or broadband.

i am facing network coverage rom last 4 months in my home..inspite of repeating comlaint to airtel..theri nodal officer nothing seems to work..and in furstration when i stopped paying my bills they are calling up everyday..why do they dontr care rfor customer service and care only fort payment..hope this help in etting some resoluton

AirTel — Network issues

Hi All,

i have kept compaining to airtel customer care from early 2009 on the network issues in banashankari, hoskote areas, where the signals are always less than 2 lines and most of the time it shows "no service" and unable to make or recieve calls most of the time.

till now airtel is just telling we are installing new towers and giving false promises. when i call the customer care they say we have visitied these areas and dint fine any issues.

but one of the person from network team did visit my place and when checked he clearly told the network is very poor at my locality and he will infrom airtel teams to rectify the issue.

after this survey also i dont see any change...

regards,
Gautam Sreeram
Mobile[protected]

Hello,

I am using Aitel Postpaid Connection from Past 5 Years.Form last January 2010 iam facing the problem of Network in my Home.Once i entered into the house i am not able to recieve the calls or make the calls as it showing Emergency Calls.I have lodged complaint with there Network teams about the same in the month of May 2010 they said they will resolve it in 90 Days as its 90 Days was completed i have called them and asked about the same to that Team,they are simply saying they are not able to resolve it till now.As i cannot change the number as i am using it from last 5 yrs.Kindly suggest me on the same..

i agree it sux in pune...

Hi Everyone
I would like to tell you about the poor customer service of SO called best network for cellphones in india.
We shifted to delhi 3 mnths back . since then we are complaining to customer service & no body showed up to verify or survey the poor coverage when i wrote to Nodal Officer he talked big about the company BUt did Zero efforts to resolve our issues . i m going to post the emails exchanged between us . You can analyse & tell me if you had a same problem or any suggestions im gonna post more about this lazy customer service & ignorancy of biggest network provider in india , i hope i can reach Sanjay Bharti mittal & he can read & see how his organization is doing so far.



From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com>
To: [protected]@yahoo.com
Sent: Tuesday, February 7, 2012 7:05:07 AM
Subject: Re: NETWORK ISSUE [|BAL|Qrc[protected]|]

Dear Mr. Alagh,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on 05 February 2012, expressing your concern regarding the network coverage for your airtel mobile number [protected].



As per your telephonic conversation with the undersigned, we would like to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.



Further, we would like to inform you that, we have already forwarded your concern regarding the network coverage to the concerned team vide service request number 41860586 and our team will update you on the status of the same by 08 February 2012.



We thank you for taking out the time to voice your concern. At airtel, we believe that, it is our customers' feedback that helps us to improvise on our services.



We regret for the inconvenience caused to you.



We hope that, this response has addressed your query suitably.



Please do write in for any further assistance.



Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Maya Maya Nodal Office Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8...⇄ 2 C D7E82858889F571D1 D E F7593F7117394F4137791F1187E[protected]&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 05/02/2012 09:51:51 PM
Subject: Network Issue

Hi

I would like to bring it to your attention of network problem we are going
through from last few months .
we tried to call & resolve the issue but the problem is still the same , We are
highly disappointed of
airtel customer service & network coverage which was best few years back.
please help us out.
If you cannt i would be going ahead & filling a case with indian cosumer
department also writting
some blogs online that would add some stars to the Airtel,s popularity.

I am a 8 year old customer & its funny how airtel is treating me.

Thank you
Parikshit Alagh
[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi,

I stay in new civic center, bhilai. We all have airtel connections and have been using them more than 5 years.

Initially we had no issues but from last 2 years we have raised many complaints to airtel and to local airtel partner about the network issues but all complaints are vain. No one from airtel is taking any effort to fix the issue. I am very unhappy with the way they are ignoring our concerns. I want to get this escalated within Airtel and in consumer forum.

Hi,

I have been using Airtel service for the past 4-5 months.
Its a Post paid connection as a coorporate connection.
I have already logged a complain regarding NETWORK ISSUSE to concerned authority.They had assured to resolve this issuse withing minimum time but its almost one and half month gone.
The status of complain is as usual.
I am facing a serious problem with network in my locality.

My Number : [protected]
My current Address : Block- EF30, 1522 Rajdanga Main Road, Kolkata-700107.

Waiting for some positive result from your side.

Namaste Ashutosh,

We would like to inform you that your concern listed 25 Aug 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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We submitted a complaint about a week back due to the constant network drops in a prime location such as BTM II Stage in Bangalore. A week into this no action has been taken and there is no network in our area. The customer service got back to us asking us to monitor this for 3 months and then if required they&#039;d change the tower itself.

This is unacceptable as we pay about 500 Rupees per month for 3G services and we aren&#039;t even getting the basic coverage. Neither are we able to make calls within the house nor use internet services when a week back we used to get full coverage. Is this the way you treat a platinum customer? What do you expect us not to make any calls for 3 months? Webpages loading at 2G speeds when I&#039;m shelling out 3G prices!

SR Number:51657788

I am using airtel past 6 years i have lot of net work problem in my home town marakkanam villupuram district.now i am working in chennai i using htc 816 mobile 3g not working properly and no network singnal in 3g mode (global mode) in my mobile 2g working properly but 3g iritate me pls tell me when will u resolve this proplem ...

I facing network issues since 25+ days i contacted costumer care even i lodge a graviance on PM portal but no any action taken by him.
I am frustrated to use this airtel telecom.
Accidentally i recharge this for 1 month if i not done this then i port to jio.

Airtel DTH — non resolution of technical problem

Till now I use to appreciate Airtel's Promptness in the services.
But my opinion is changed due to the response I got for my last complaint (in fact multiple ).
on 21-September-2010 I complained for "Error Code 2" I got a service request no 3973031. on 24th I got SMS saying that "your service request no 3973031 has been resolved " . But In reality no one visited my house. then on 24th itself I complained once again and this time I got a ref no 3962358. after making several calls and all the promises no one came till 26th. when I inquired the ref no 3973031 was reopened with msg "Wrong Resolution (Domino)" I have no idea what domino means . So as on 26th there were two requests open. on 27th I got 2 msg "your service request no 3973031 has been resolved" and "your service request no 3973031 has been resolved" one after other. And the problem is still not solved ,and no one has visited my house. In all this process I have made several calls (at least 30 - 35, this number is not exaggerated ) and I have got false promises all the time. Right now my service req no is 4002619 this was also promised to be solved 29th by 9pm on "high priority basis". But at 9pm I received a call from technician that he will visit before 9am today (30th ) ,no surprise to me ,no one has visited In the morning.
Technisian visited in the evening and he replaced the STB ,and told me within half an an hour it will get activated . But AIRTEL ditched me again, it has not been activated yet (1st Oct 2010).

AIRTEL DIRECT TO HOME — Untimely termination of telecast

I have purchased Airtel Direct To Home (DTH) in February-2011. I have been given customer ID - [protected]. I had paid Rs. 2700 initially to the supplier/installer which as per him included the one time cost of the set top box and transmission of a Package worth Rs. 225 for 6 months. With an additional combo of English movie channels the package worth 300 Rs. was supposed to be trasmitted to me for 4 months. Now its not even two months that the english channels have been terminated and I am getting a cutinuous recharge request from Airtel.

Airtel DTH — Non resolution of complaint

I had added top up of additional channels Discovery Science with Turbo,Fox Crime,Movies Now .
But the channels were not activated even after 24 hrs.I called cutomer care 23March 2011 ,they replied that dish realignment needs to be done ,only then the subscribed channels will be activated and that this shall be done within 5 days from the date of complain free of cost,some service engineer will contact me.But even after 5 days when complain was not attended,i again called up customer care ,they said it will b attended in 24 hrs.Again i called them on 29Marech 2011 ,they said it will take five more working days.I again called up the same day and asked why 5 days ,they gave some contact number of the local who is supposed to attend my call.But when contacted they gave me another number,which would not pick up the number when called.
This type of service is absolute non-sense...Even the custome care is paid,the toll free is always busy.Horrible service from Airtel..
My customer ID is [protected]..Hope the problem is resolved soon

AIRTEL DIRECT TO HOME — WORST SERVICES FROM AIRTEL D2H

Their is no one reponsible in Airtel

I have taken a new Airtel D2H connection on 3RD NOV 2010 and my customer id is [protected]. I called on 13.05.2011 for New connection for Multi room the call center executive confirmed me that connection will be added after collection of Rs 1000/- from me from my home.

After a day when i called they said it will start in 2-3 hours to collect the money and to install the New connection but to my utter surprise no one reverted or called me back for the same.

I again called on 16.05.11 for my status of request but i came to know that no request was lodged on 13.05.11. call center executive gave me request no as 27028 and confirmed me that payment will be collected within a day for the new connection but no one reverted till 18.05.11 evening,

Are all call center executives only makes fool of his exsiting customers, All companies are companing for their products for selling but i think airtel doesn't requires more customers, instead i am behind airtel, airtel should have behind me for the new connection, today's market trend.

today i shouted like anything on call center executive but again they say that they will get the same within a day

FED Up with Airtel for Multo room connection

Bharti Airtel Ltd. — Dead Phone Line

Hi

i Have made a payment for my landline[protected] bill via transaction of Rs. 500.00 at Bharti Airtel on Sep 1st, 2010 via aA/C ID 14305153 .And Payment voucher No is 4615978 But My Fixed Line IS still Discennect .I Am Trying to calling/ complaining To u r Airtel Office Sec 12 FBD . But Did not gave me Result & Answer About this Problem .That Executive told Me that We will Started U r No with in 15 Mintes . but She Did, nt give response Plz Do something Abt This Problem . I m Suffring With this. I Have Call At Airtel Office About 15 Time .but they have no response.
I Hope u Will Take A Action about It.

Hi,
My Air-tel no is [protected] and it is lying dead kindly repair it or send any lineman. as soon as possible .because i already tried to call at your toll free no for my complaint many a times before but couldn't get it.and i hope this is not a kind of service you provide to your air-tel customers. please solve my problem as soon as possible.

address:
35 janki Nagar Lalghati
Bhopal (M.P.)