Airtel Complaints & Reviews

MY NAME IS SHYAM SINGH JANMEDA.i HAVE APPLIED FOR 03 LANDLINE CONNECTION WIDE APPLICATION NO- 3066622,306621,3066611 AT PLOT NO.- 53,SECTOR - 6 , PUSHP VIHAR NEW DELHI,WITH THE APPLICATION I HAVE GIVEN RUPEES TWO THOUSAND TO EXECUTIVE OF AIRTEL MR.RAJESH SHARMA. HE TOLD THAT CONNECTION WILL BE GIVEN WITH IN THREE DAYS BUT TILL DATE 13.06.2012 I COULD NOT PROVIDED CONNECTION AND NOW I AM VERY FRUSTRATED WITH THE SERVICE OF AIR TEL.

Dear Sir/Ma'am,

The past two months have been a trial by fire for me as an Airtel customer. You have some good schemes and have had exemplary service in the past because of which I have remained a loyal Airtel Customer for many years in different circles; be it Maharashtra and Goa, Mumbai or even Rajasthan. However, you're standards seem to be at an all time low recently and its quite ridiculous considering you are now sponsoring a program on social change and trying to teach the nation how to behave while you can't even get your customer service agents in your call centres to behave properly with customers. There is an announcement whenever a call is transferred to an agent stating that this call may be recorded for internal training purposes. However, I think that there isn't any such training actually happening or at least one of these call would have been monitored and recorded where you're agents have behaved rudely.

I have a list of complaints that I hope can be resolved:
1) Primary Complaint: Large balance deductions from my main account supposedly due to internet and Airtel live usage. These deductions were to the tune of around INR 350/- if not more over the period of a week. The reason these charges are unjustified is that I have an internet pack (previously of Rs. 198/- and now of Rs. 98/-) active which still has the vast majority of included data available.

2) Incompetence: Many of your agents just do not know why things happen and seem like raw fresh recruits who have been thrown in the deep end without adequate preparation.

3) Misdirection and Misinformation: Agents have tried double speak to try to confuse me into believing that the charges were valid. I was even transferred to a "supervisor" who claimed the same and refused to do anything to help. In fact, she even said that there was nothing she can do or will do and disconnected the call.

4) Rude Behaviour: Disconnecting tough callers and pretending that there is a network issue is an old trick but apparently still a favourite at Airtel.

5) Calls Blocked: I have been unable to get through to any customer service representatives for the past many days through my Airtel number and have been forced to call from my IDEA simcard to be able to speak to anyone. No matter what number I try, 198/121/[protected], they all say "please hold the call we are transferring you to a customer service rep, call will be chargeable" etc and then the call disconnects automatically.

6) Delay in complaint resolution: I managed to register my complaint with one gentleman who was also a super visor but unfortunately whose name I do not recall, on the 3rd of this month. Your website proudly displays this case as still open. (Refer to point no. 6 in the table below) This gentleman in question had acknowledged that my compaint was genuine and there shouldnt have been any deductions and said that there would be a refund by the 6th of June which clearly has not happened yet. As is clearly visible here, there are multiple calls on the same day as each time the call is disconnected without a resolution of the complaint.


1 CWRCH[protected] 10-Jun-2012 closed


2 QTRAIL[protected] 10-Jun-2012 closed


3 QTRAIL[protected] 10-Jun-2012 closed


4 QCESO[protected] 10-Jun-2012 closed


5 QCESO[protected] 10-Jun-2012 closed


6 CWRCH[protected] 03-Jun-2012 open


7 QCESO[protected] 03-Jun-2012 closed


8 CBDMO[protected] 03-Jun-2012 closed


9 QCESO[protected] 03-Jun-2012 closed

Kindly look into the matter as it is causing needless headaches and damages my faith in your company and all the causes you support.

Warm Regards,
Jason Goveas
Disgruntled Customer

I've been recieving unwanted sms in my airtel prepaid connection (+91-[protected]) for the past few months.
Every now and then i get a message from Airtel stating that i've been subscribed to some sms service and is charged at some rate per day. To my knowledge i've never tried subscribing to these services.
I then tried unsubscribing to these messages ,but no use .
This is an unneccessary botheration to me as i'm getting these messages all through out the day & night time and the funniest part is that i'm being charged for this service which i never wanted and which i'm trying deliberately to get rid of.

Please block all unnecessary messages and please dont come back with the unwanted airtel calls (which i've somehow managed to get down )

Every couple of months Airtel automatically discontinues sending bill of one of our landline connections[protected]. For all other numbers connected at our address this problem does not happen. I had complained a couple of months back and they sent me paper printout bill. But, again they have sent their bill by email, that anyway does not open. I HAVE NEVER opted for the email version only. Please get it sorted out at the earliest or I would like to disconnect my phone.

My complaints on Airtel 4G.

Issue 1: I requested for 4G connection from Airtel website. As executive has come to my place showed me the demo. And I am very happy with the speed.
Next day I got a call from Airtel saying that there is no coverage in my area. I was shocked.
But when I called and asked the executive who showed me demo, he said that there might be a miscommunication. Later I bought Airtel 4g LTE CPE (wireless) device and got activated within 4 hours.
Ofcourse the calls from Airtel didn't stop saying that there is no coverage.

I was happily using this for 10 days then I got another issue:

Issue 2: My airtel 4g account got suspended. When called to customer care they informed me that it is due incomplete documentation. Though I submitted all the documents initially, I don't know why they disconnected my connection and they asked me to submit my documents in ANY airtel showroom. But remember not all Airtel showrooms accepts documents. Only few showrooms do this.

In the showroom I understood that I am facing issues because of the sales executive who has given me the connection. He has not done the documentation properly and missed my documents.

Issue 3: Airtel is having many types of customer cares, Airtel Postpaid, Airtel Prepaid, Airtel Technical support, etc.. You need to have clear idea of the issue you are facing and call to the respective all center. If you call a wrong call center and if ask you them to transfer the call to a right call center, they will not do it. They will say that they are transferring call to their manager and they disconnect the call.

Issue 4: Airtel Postpaid customer care only provides information but not the resolutions. They are helpful but very rude and don't have any knowledge on their products. Surprisingly one of the executive who talked to me don't know that 4g is available with Airtel.

Sales Executive is Niranjan. Do not deal with this guy. He is very polite during the sales and very rude post sales.

Finally I don't suggest Airtel 4G as it is expensive (both device and plans) and for the above reasons.

I think my issue will not get resolved for next few days.

My broadband stopped working all of a sudden. On contacting Airtel customer service, they suggested that my service modem be replaced. After a week, a person came to replace the service modem. He charged me 400 which includes 150 for his visit. But, he did not configure the modem. He told that another person will come to configure the modem. But no one came for the next two days. After two days, I raised a service request with Airtel to configure the modem. Airtel closed the service request as processed - No one came to fix the problem. On contacting customer service, they gave me tips to reconnect the wires, the OS used, and all kinds of irrelevant tips. The whole experience with Airtel broadband is harassing. I wish I could sue them for the inconvenience caused. After two weeks of complaints, the broadband is still not fixed.

Two months back , I opted for an SMS Pack @ Rs.36/= Per Month with M/s.Airtel. I thought of leaving it , once when it expires after a period of 30 days. But, unfortunately M/s.Airtel have automatically renewed the SMS service pack, with out waiting for my acceptance. When I tried to reply on their message , I was not getting connected and hence I left is as such under forced circumstances. Again, this month also , I have received a message for automatic renewal of SMS pack. Fearing, that they (M/s.Airtel) will automatically Debit Rs. 36/= from my balance, I have not topped up for any talk time offer, till date for the last 10 days. All my efforts to reach customer care thro' their Airtel Relationship Centre @ Kodambakkam , have been invain as the hotlines are out of order for most of the days and Airtel Relationship centre staff's are advicing me again and again to apporach thro' hot line only. Net result I could not use my mobile for want of insufficient balance. Please do help me to come out of this situation and ensure that no amount is debited from any customer's account with out getting their approval.
Regards,

I have taken airtel broadband connection around 2nd week of April'12 , today i.e on12th of June there was no Internet connection since morning, even after the launch of complaint, customer care executive didn't greeted properly, after about 5 to 6 hrs of hustle with executives finally we got to know that there has been deactivation of the service from nowhere. One day before connection was perfect but next day suddenly it was deactivated, and they failed to give any valid reason for the same. And on top of that they were asking to revise the connection with all the payments again or we have to wait for 7 days without Internet so that they can rectify the problem.
But what i don't understand is that if there is no due in bills, and we haven't applied for deactivation then why we have to wait unnecessarily for 7 days without connection ? And why the customer care executive, when failed to give the reason, they simply disconnect the call which is very convenient for them but very difficult for me every time i have to explain the same thing to every new executive.
Customer care are to support the customer and not to harass them.
I really hope something should good really should come out with this complaint.

Latika

Even after providing my complaint details on phone and getting assurance from him, the problemis still as it is... no imprivement in the services...

Dear Respected Authority,

I had requested for MNP- port out to Airtel against my mobile no [protected] on 28th May,2012 but the same is not getting done by the Airtel.

Upon repeated attempts on Airtel's helpdesk number and email I have come to know that the Port out request would only be processed after changing to a new post paid plan of Airtel since my current plan is under CUG which could not be processed until switching to a new plan which I have an objection. Despite of everything my request was not processed by Airtel on this ground.

I would like to seek your help in this regard.
Thanks & regards
Shankha Mukherjee
Email: [protected]@yahoo.co.in

Dear Sir,
I have made following two payments of my Airtel bill for the month of March-2012, but I have received credit of one payment only in next bill.

1. Paid through Mchek – INR 1,130.00 ----Credit not received
2. Paid through Credit Card – INR 1,129.83 ----Credit received

In order to claim credit I have submitted all documents as per them requirement at Zodiac Square, SG Highway, Ahmedabad as well as submitted through mail to [protected]@in.airtel.com & tanvi.[protected]@in.airtel.com. I was also continuously follow up with one lady manager on her mobile (No.[protected] but she is saying that she is not working with Airtel. However, she is still associated with Airtel.

They are not giving satisfactory answer of my complaints. I am having all the documents but unable to attached.

Hope this will make some difference to them.

Regards,
Ujjval Acharya
Mobile No. –[protected]
Email :- [protected]@yahoo.co.in

Dear sir,
Am using airtel sim card with monthly 2G internet pack(EDGE).My sim no. is [protected]
i recently activated a 2GB monthly 2G internet pack.
But when i started using internet i realised that the internet speed is very very slow then all the other service providers.
am getting only 2 to 4KB downloading speed and same as surfing speed.
in my area am getting WCDMA and HSDPA network.I use internet in my PC through a 3G netsetter.
I also complaint about it by mailing AIRTEL CC 4 to 5 times.But they ddn't give me satisfying answer infact they don't give the gentle respect to my complaint. Am getting very irritate on it because in one side we are giving more money for internet to airtel in comparision of all other service providers and they just giving 2 to 4 KB speed!!
This is not the compliment which am hopping from airtel.

so I write to you with hope of getting proper and fullfiling help.
Warm regards,
My email:- [protected]@gmail.com

I have taken Airtel Postpaid Connection on April 27th, That sim is sold by Airtel Person walking in to our office telling its fancy no free sim just i need to only deposit 500 only for activation she charged me! and she told that the no will get activated within that evening itself she give me the customer copy for which pay the deposit amount to her for my airtel Postpaid connection also.this is the application serial no's :KK10A0,138839,i already spoke the airtel person but there is nobody is bothered from there side! Airtel is fooling there customer! and this is the sim no[protected] H4-WD,[protected].. And many Fraud thing in this airtel no is already activated and some person using this no [protected], and this is details of the female who sold sim to me:Name: Soubha and her no's [protected], [protected], [protected]...she gave me other guy called Mahesh And his no [protected] Both of them not picking my calls no replay for my messages do take actions against those two Airtel executives people who is fooling your airtel customer trusting your company make it correct as soon as possible.I want you people to get back to me as soon as early as possible.Even i have attached the original scan copy of the customer application!! Recently i took Idea postpaid connection within one day it got activated with verification done. I am using that connection currently Idea is best compare to Airtel i want the airtel guys to respond my complaint against Bharthi Airtel.my contact number is [protected]/[protected]

My mobile no. is [protected], I want full call details for the month of may 2012,

I was using airter 3G datacard Postpaid for past 3 months recently changed to postpaid after switching over to prepaid the 3G activation they are making it worst and horrible simply voice response caller rates are charged but no solution still

it must be automatically activated after switching over but they say customer must call for activation while calling they say nonsense no.s to call diff lines diff customer cares

i ever seen not like this worst service in communication industry

worst ever to feel

my cell no is [protected]. i'v received 3 missed calls from pakisthan. nos are [protected] on 11/6/2012 at 9:31pm, [protected] on 11/6/2012 at3:11pm and from [protected] on 30/52012 at 11:25am. pls look into the matter and block all calls from country code +92. i dont have any friends or relatives in this country.



thank u
satheesh rao

Money deduction with out prior consent
I did not request to Airte for any service but Airtel sent me a sms on 10/06/2012 at 11.41.20 Am regarding hello tune service and after few second Airtel send a messages regarding hallo tunes service charge Rs.60/- for 90 days activation and then money is getting deduced from account. While calling to the customer service either they are disconnecting the number or not attending. My mobile number is [protected]. I feel very bad to see such a irresponsible behavior from airtel and I am sure that if they could do this to me they can cheat thousands of poor and illiterate people in India...

I am an existing customer of Airtel DTH. Everytiime there is a service requirement, the response has always been slow. They need multiple reminders to complete their services. During the period I wait for them to respond, my daily balance gets consumed for which I avail no service.

Now I have made an application for a multiconnection. They have taken my money also and it has been more than a week, there is no response. Every time I call the customer care they promise the sky but no one responds after that. Also the calls keep getting abruptly cut due to their horrible call center technology. I am sure Airtel management is turning a blind eye to this.

I suggest consumers stay away from Airtel DTH. TATA SKY is way too good compared this, as I use it in my parent's house.

Hi ,

I am one airtel DTH user having customer id [protected] and mobile no [protected].I am getting issues with the service i.e for few channels there is no video/audio coming.With the same problem I called up customer care.The customer care guys are only concerned about error code.It seems they are not able to help in case it does not show any error code.He has set an appointment for a technical guy.He is telling me I need to pay Rs 100 for this.Why do I should pay when it's a service related issue.It is your responsibility to fix it.I recharge my account for getting uninterrupted service and it's your concern to provide this.So can you tell me why are you charging 100 rs for fixing your technical issue.If this is the case then I might think of discontinuing airtel connection and switch to better network.

When I got new air tel broadband connection in Chennai November month-2011, i had paid the money and used first month,after next month i did not received Bill payments receipt in my address and my email address.My Bill cycle date is every month of 11'th.

I received a air telcustomer care call on Jan' 07 . I already inform to them cancel Air tel Broadband connection for reason that was I wanna to shifted my home town. they are saying like that you can use continue internet connection s till going home town I would be going next week. how can said ike that and They had irritated with me I requested only cancellation But they did not cancelled my account it self .

FEB month customer care people is called and said money collect-er send my person you can pay Dec month and detection n Jan month. i had paid dec month bill paid on feb month . but they still called every month asking give us money RS. 1989. I did not used internet connection how can i pay money they asking every month annoyed me.