Airtel Complaints & Reviews

It is yet to be resolved, what is this, a mere eyewash?

Hi,
Sir, I have purchased a SIM card No.[protected] from a retailor years ago. I haveslso submitted my all the documents when I purchase the SIM.Now I want a duplicate SIMcard, when I inquire your Airtel office that the SIM is not my name . So, what can I do now? kindly change the ownership of my Sim.
Thanks,
Musthafa

Dear Sir
My mobile no. is [protected]. I have been receiving unauthorised services from 54321 and charged for the same.for the last many months. Airtel 121 service is not doing anything . Pl. help to stop this service.

Gurdev Singh

hi,

My mobile No. is [protected].
i did not opt for any 54321 services in my SIM. but these kind of services get activated automatically and i receive some 20 service messages every day, its too annoying and these services get charged everday like Re 1 or 2 or 3, why should we pay unnecessarily for the services which we don't even want, and since two three days i have been receving messages from AD-54321, some cricket alerts, i complained about this to customer care, they say its activated from my side,but i never activated anything like that i said, and i asked them to unsubscribe it and they said it is unsubscribed now, but i keep on receiving those messages. i don't know why do they annoy people like this.

Sir/Mam, Please could you unsubscribe these services.
even now,no action has been taken after this, i have no other option than changing my network.

My mobile No. is [protected]
i did not opt for any 54321 services in my SIM. but these kind of services get activated automatically and i receive some messages every day, its too annoying and these services get charged everday like Re 1 or 2 or 3, why should we pay unnecessarily for the services which we don't even want?
I never activated anything like that i said. Unsubscribe it form my mobile as soon as possible

My request for port out from AIRTEL still pending. I received the unique Port ID AL132866 for my mob.number [protected] on 02.02.11. I have submitted a new application with BSNL on 04.02.11.
On 05.02.11 I received a message from BSNL stating that your port out request has been rejected by the service provider quoting the reason of not completing 90 days with their network. But I am using this number since 2004 without any break and it is a lame excuse. AIRTEL started sending some useless offers for continuing with their network. Even if they are offering life time free connection for me I am not iterested to continue with them. So no use of holding on to this number.I will continue my struggle. My present Port ID expires on 17.02.11.

MY MOBILE PORTABILITY FROM TATA INDICOM[protected] TO
AIRTEL IS NOT CONFIRMED TILL TODAY EVEN AFTER EXPIRY OF 10 DAYES

AIR TEL SIM CARD NO.[protected]

IMSI [protected]

PLEASE SEND SMS AND CONFIRMATION AT [protected]@IN.COM AT THE EARLIEST.

sir,

This is meera chowdary,[protected] was my number.Since[protected] i am giving this number to airtel for mobile portability.but no resaponce is there.

from Gautam Kashyap [protected]@gmail.com
to [protected]@bharti.in,
[protected]@in.airtel.com,
nodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in
date 23 May 2011 19:19
subject URGENT: Complaint against CCE and MNP
mailed-by gmail.com
hide details 23 May (1 day ago)
Dear Sir !!!
This is Gautam. I found your email id from Airtel Website.
Sir plz help me regarding my problem.

I requested for number porting from Reliance GSM to Airtel on 09/05/2011 at 06:33 pm. The mobile number is [protected] (Bihar Jharkhand Circle)

while processing
on 11/05/2011 I received an SMS "Request validated by donor and porting time:[protected]:02:00.454"

My number ported to Airtel at right time. After it I make a call on 123 and it is still answering that my number is invalid.
On[protected] I tried to recharge my account , but It was not successful. I received SMS
<< Recharge not successful on your mobile. Transaction ID[protected]. Date:[protected] at 11:51 AM.>>.

I informed it to customer care executive, but they didn't find any solution and provided me complaint number (reference number): CLTNM[protected] on[protected]. They told me that within 3 days my problem will be solved.

after 7 days of my complaints I got an sms On 20/05/2011 << Kindly note the service request No. 613854 has been resolved. >> But still my problem was not solved.

On 21/05/2011 I again talked with CCE, but they didn't given me any kind of reference number.
on 22/05/2011 I again reported to CCE and they given me Reference number CMPRO[protected] and promised me that my problem will be solved before 01:30 pm 23/05/2011
My problem still not solved and again I reported to CCE today on[protected] and got reference number CDAMN[protected]. They promised me that my problem will be solved on 24 may.
Sir while contacting with CCE many times my call was disconnected by CCE. They always say me to hold, but while on hold my call was automatically disconnected. Even they were not interested to listen me carefully.

Sir I don't think, they can solve my problem. My number [protected] is still not working since long time. Plz understand my problem and take necessary action. I'll be grateful to you. After sending email to you all I must believe that my problem will be solved soon.

you can contact me on my alternate mobile number +91-[protected].

Email forwarded to: [protected]@bharti.in, [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
--
With Regards:-
Gautam Kashyap / Гаутам Кашяп
Student- Dept. of Russian , University of Calcutta, Kolkata
(Freelance Translator and Interpreter : Russian, English, Polish, Hindi)
Mobile: [protected](Bihar) [protected](Kolkata)
Skype: gautam.indrus, ICQ: 57853160
[protected][protected][protected][protected][protected][protected]------
after forwarding email I received an email ....
from [protected]@airtel.in
to [protected]@gmail.com
date 23 May 2011 19:28
subject Acknowledgement Mail.
mailed-by airtel.in
Important mainly because of the people in the conversation.
hide details 23 May (1 day ago)
Dear Airtel Customer,

Thank you for writing to the Appellate Officer.

We acknowledge receipt of your email and request you to provide us three working days, to respond to you.

We thank you for your patience.

Warm Regards
Appellate Office
[protected][protected][protected]----
from [protected]@airtel.in
to [protected]@gmail.com
date 23 May 2011 19:28
subject Acknowledgement Mail.
mailed-by airtel.in
Important mainly because of the people in the conversation.
hide details 23 May (1 day ago)
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service
[protected][protected][protected]-
I didn't got any solution Yet

I didn't got solution Yet:(((((((( Everyday i talk with Customer care and they disconnect my call.

Today 25/05/2011 Customer care of Airtel (Patna) Again issued new complaint reference number
CDAMN[protected] . Thy told me that they are forwarding my call to seneior officer and after it call was disconnected.

Plz anyone suggest me, what to do in this situation. Even Nodel Officer as well appellate Bihar not caring about my Problem:(
Really they made me frustrated. I'm getting out of control. My phone not working for a long days coz of Airtel

Dear Rakesh !!!
Subject: Porting the mobile number [protected] (From Reliance GSM to Airtel)
Thanks for your reply. Plz help me regarding this problem. My mobile not working for a long. You can understand what kind of problems a man can face.
Thanks and Regards
Gautam Kashyap
Alternate Number - [protected]

Dear Rakesh !!!

Thanks for reply . I m still waiting for a long, so I can wait a little more until problem will be resolved !!!

Regards
Gautam Kashyap
Alternate Number - [protected]

Dear Rakesh
Airtel Presence (Airtel Customer Service Team)

Finally my connection started successfully. Thanks to you for providing assistance. Now my mobile connection is working.
Thanks

Regards
Gautam Kashyap

MY MOBILE NBR IS [[protected]],I HAVE APPLIED FOR MOBILE PORTABILITY FROM AIRTEL TO IDEA ON 6 JUNE 2011,MORE THAN 4 TIMES I HAVE REQUESTED ,AIRTEL PURPOSELY REJECT MY APPLIATION ,KINDLY HELP ME TO CHANGE TO IDEA

I AM A AIRTEL MOBILE CUSTOMER ,MY NBR [[protected]],I HAVE APPLIED MNP FROM AIRTEL TO IDEA ,ON 6 JUNE 2011 ,MORE THAN 4 TIMES I HAVE REQUESTED ,AIRTEL PURPOSELY REJECT MY APPLICATION ,KINDLY HELP ME IN THIS REGARD ,
THANKING YOU
YOURS FAITHFULLY
T.KUMARESAN

after porting to idea only i will accept your reply

Dear sir,
my nbr not yet ported to idea, then how you are telling, my concern is resolved, my request given on june 25 th also rejected, today i am going to give a fresh request, this time kindly port my nbr to idea, my previous ref nbr you have given [CDAP[protected]], AND [CDAP[protected]] AND YOUR CUSTOMER CARE OFFICER NAME IS [HEMALATHA], KINDLY DO THE NEEDFUL
THANKING YOU
T.KUMARESAN
MY AIRTEL NBR [[protected]]

SIR,
YESTERDAY[11/07/2011] I HAVE GIVEN FRESH REQUEST AT IDEA OFFICE, MY UNIQUE PORTING CODE(UPC) AT782712, VALID UPTO 25/07/2011, KINDLY DO THE NEEDFUL
T.KUMARESAN
MOBILE NBR ; [protected]

THANKS TO AIRTEL
MY NBR [[protected]] CHANGED TO IDEA ON[protected]

Sir
i like to change my mobile network service by mobile portability from airtel to vodaphone.no [protected] For these purpose igave portability activation code get from airtel bymessage to vodafone centre 8-8-11
But it is not activate. So i forward One more request.and i got an information that it is only posible after a call frome airtel.so i call aitel and make a complaint that in my place there is no singnal so i could not able to attend the call after that they talleld me to send a message to airtel and talled me that they will call soon but till ihve no calls
name -binesh munambath thazha
no [protected]

sir
i am an airtel customer( [protected]), now i like to change my connection to vodaphone by mobile portability, for this purpose i gave portable id number i got from airtel by sms to vodaphone at[protected] , they forward my request , but portability not changed at the inter well of time they give, so i forward another id, from vodafone they told me that they didn't get the permission from airtel,so i contact airtel costumer care,
i can only possible to chage my portability when a call confirmation call from airtel, but in my home place have no signal, so i forwared a request for this call by sms, they give me 28 hrs
but till i haven,t any call and this time also going to finishing in a few hours

so i am expecting a comfortable action after this complaint
yours faithfully
binesh.m.t

Hi Team,

I received a call from Airtel on 15th July, 2011 at 9:15 and I talked to Varun Sharma..He ensured your request will be processed within the next 7 days...
When I talked today the person supervisor Mr. Mahesh Darji talked to me very rudely and informed me that your request will be processed in next 15 days. When I asked him to process that please get the information of 15th July conversation, why Varun Sharma ensured me that it will be processed within 7 days, he refused to do it & told me it will be processed internally but refused to update me regarding the process status.
Because of this uncertainties I have to keep my balance in mobile so less due to when the MNP process completes I will loose that entire balance.

Please do the needful asap.

Anticipating your response soon.

Thanks,
Vijay Patil-[protected]

Airtel Prepaid — 60RSDEDUCTION FORHELOO TUNE WITHOUT MY PERMISSION AND WILLINGNESS

I HAVE PREPAID CONNECTION OF AIRTEL, THE SERVICE PROVIDER DEDUCT 60 RS FROM MY BELLANCE FOR HELLO TUNE FROM BELANCE WITHOUT MY PERMISSION.

Airtel Prepaid — change ownership

sir,
I am Mr Abhijit Das requesting to replace me as a woner of the airtel prepaid SIM card No [protected] using my nearest relative named Miss Tanima Chakraborty PIN code 743127 also has an other airtel prepaid connection.
so please allow me to submit my photo ID & necessary detail online for an urgent possitive forward.
thank you

sir
i am using airtel prepaid sim near abt 1 year i purchased it. bt it was bought on my friend name and address though i had not any document then. now i want change the ownership as well address of airtel prepaid sim
kindly guide me to change ownership.

2 Time in 15 Days Night Radio Service activated without my consent and deduct Rs. 15 from my main account balance.

Dear Sir,

2 Time in 15 Days Night Radio Service activated without my consent and deduct Rs. 15 from my main account balance.

Previously on I have applied for STOP all types of services provided by Airtel Service Provider and receives sms from airtel that no service active on your mobile number.

Further I have registered for DO NOT DISTURBED (DND) in fully blocked category on and Airtel service.

Inspite of all this Airtel Mobile has deducted Rs.15 for Night Radio Service without my consent.

Please return my Rs. 15 in my main account balance and do not activate any service with out my verbal consent.

Please Revert Back My Amount.

jitendra sharma
Mobile No. [protected]
Ujjain
MP

I am using Airtel Dish TV since April 2009 and from very first day my Dish TV Remote is not functioning properly , and after doing regrous complaints our dealer here at Jammu is not behaviing properly and his service is very poor my customer ID is [protected]

respected sir,
This is to inform you that on friday 23/10/09 by 10.30 pm our airtel dishtv service get stop, The message on the tv I get { NO SIGNAL ]. As usally this problem is getting from the day of purchase near by 15 times and it is get activated within the seconds. But this time I am not getting through it. So I, call the customer care no. on 24/10/09 saturday and get the complaint no. 1290379 and was told by Mr. Narendra that this problem will be sloved on monday between 10.00 am to 11.00 am. But was not sloved. Again I, call the care centre on monday 26/10/09 and told by your staff it will be sloved by 4.00 pm to 5.00 pm monday itself.

But sorry to say that it is not sloved. again I, call in morning on 27/10/09 by 7.34 am and was told that the complaint recorded is wrong. The person recorded another complaint no. 1305067 and was send to me as an sms. I, again call at 9.34 am the centre to confirm for the rectifying time and was told that it will be sloved by 10.00 am today tuesday morning.

Sir, I kindly request you to slove this problem of [ NO SIGNAL ] as I am not getting help from your care centre through 3 days past.



Thanking you,
Mr. Deepak.

respected sir,
This is to inform you that on friday 23/10/09 by 10.30 pm our airtel dishtv service get stop, The message on the tv I get { NO SIGNAL ]. As usally this problem is getting from the day of purchase near by 15 times and it is get activated within the seconds. But this time I am not getting through it. So I, call the customer care no. on 24/10/09 saturday and get the complaint no. 1290379 and was told by Mr. Narendra that this problem will be sloved on monday between 10.00 am to 11.00 am. But was not sloved. Again I, call the care centre on monday 26/10/09 and told by your staff it will be sloved by 4.00 pm to 5.00 pm monday itself.

But sorry to say that it is not sloved. again I, call in morning on 27/10/09 by 7.34 am and was told that the complaint recorded is wrong. The person recorded another complaint no. 1305067 and was send to me as an sms. I, again call at 9.34 am the centre to confirm for the rectifying time and was told that it will be sloved by 10.00 am today tuesday morning.

Sir, I kindly request you to slove this problem of [ NO SIGNAL ] as I am not getting help from your care centre through 3 days past.



Thanking you,
Mr. Deepak.

I am also facing the problem with airtel dish tv

I contacted customer care several times

service engineer came to my house after six month

He wanted to replace the adapter which costs 300/-

when I purchased connection they told me every thing is under warrenty for one year

But this service engineer who attended my complaint says that adaptor warrenty is only sixmonths

my picture clarity is very bad

I am very unhappy about this service

Regards
ADI

i am calling MR.AMIT FROM BRS NAGAR ([protected]) for taking the connection of airtel dish tv last week . i paid him advance all the money in cash. and according to his statement the network should be connected after a day. bt a week passed.. still connection is not applied. its very poor on your part that consumers have to face a lot of problems regarding this .now he is like that your money should be return in 20 days. thats not fair at al.. we want our money back in a day. otherwise , we are going to the consumer court.
take an action soon.
email id- [protected]@ymail.com
name- sumit jain
mobile no- [protected]

Hi I am using Airtel prepaid [protected] and I want my call history from the month of june until now. I have been getting prank calls from unknown numbers. I doubt someone is using my number or any duplicate of my number. It would be very helpful if you can provide me those details. Please send me the details to my mail id ([protected]@rediffmail.com)

Airtel Broadband — Unresponsive Service

My airtel broadband services has been billed more and I just want to know about my billing details but i have facing problems like;

* I have called many times but your server is down(as told by representative when calls get connected) so unable to check details.
* It takes lot of time to contact customer care as you IVR system is too long and poor.
* Due to this my bill has exceeded the desired period and late fee has been charged.

You service as well as customer representatives are extreemly poor to respond and thus customer has not only paying extra fees but wasting a lot of time contacting you.

Dear Mr.Rakesh Ranga,
I am thankful to AIRTEL's immediate response which is really appreciable. My problem is solved. The Number is ACTIVATED for OUTGOING CALLS immediately after your Corporate Office interference. Thankyou very much,
with regards,
PAPPU SATYANARAYANA.

I am Saurabh My NO is [protected].1 week ago when I applied for portability.Custome care executive call me and told me we are giving you best offer just sms CANCELCO mob no to 51619.4-5 days has been passed today when I called some one my bal was 103.40 after a call of 4 sec my bal became 102.80.Means 60 paisa.I got free talk time of 120rs A2A.But my rest offer 10p A2A & 30P A2Others has yet activate.

I Tried 198 100 times I am unable to connect the customer care.Now I have no way to tell my problem.That is why I am complainting here.

I want fast resolution.

i using airtel sim some 5 year back .but i dont use 15 dayes .my sim rejctd in airtel company . i lot of contect no is there i am given so many people my number .plz do my help geting my prepad sim card this number[protected].

My problem is solv i got a new sim in the same number, thank you

yes this is the right thing which nrajgaria73 said
the company is doing like this any we are also facing such problems.

kk, , , i'll surely send u my contact details.

problem is not solved..
i want to know that why the company activated services on my phone without my notifications instead of i activating fully dnd service on the no.???

and i also want to know that why company is not refunding my money because it was companies fault that they automatically activated services on my no. .who will pay back my 400-500 rupees .??????

i am thinking of switching my no. to vodafone because they don't charge money for their own mistakes...

i have to say one more thing that please teach the customer care executives about how to deal with customers who are really worried about their money.they don't listen to the customers problems at all their behaviour ...my godd!!!what to say .i am not able to express that you can realise that situation when you yourself will deal with those persons.totally careless and just put a badge of we care for you!!!

i want to tell company that first of all their is only one customer care centre in rourkela.which is in civil town ship.this place is about 3 kms away from the main city of rkl.we have to go there for our problems and after reaching there if the executives will behave like this them why will we use airtel.we will switch to vodafone which has atleast 5 centres at rourkela itself inspite of being a small company than airtel then will we not take those ?