Amazon India Complaints & Reviews

I bought borsche vacuum cleaner through Amazon, the product is not working in wet mode
Despite multiple attempts they are saying the product is non refundable
So kindly let us know what to do further....

I had orderred for samsung galaxy buds 3 pro from amazon, i received an empty box
After returning the empty parcel amazon did not refund my money and i stand with nothing now paying emi for the product every month...

I notice that when the issue is difficult to handle, the chat agents lie to the customer that they in their capacity have processed the refund and it will get credited back to amazon pay balance within 24 hours.

However later when you get a call back from amazon it's clear that it was all fake.
Amazon agents on chat just to satisfy customers make false promises....

I was promised that the product would be delivered by Saturday with my Prime membership, but it still hasn't arrived. The delivery was rescheduled for the next day at 12 PM, yet it remains undelivered, and now the day is nearly over. What’s the point of having a membership and placing an order if it doesn’t arrive on time? Every time I contact customer service, they make false promises, claiming it will be delivered within...

Bought item from amazon on 9th jan 2025, received wrong size item seller wakefit initiated refund on[protected] of 32683.8/-.
But i have not received it till now, have called amazon customer care multiple time in these days around atleast 15-20 times. All customer care executing asking same details of issue then again taking 15-20 minutes every time and then says i will get my amount in 3-5 days. But till now did not receive my amount...

We have received wrong product and when we have raised return request delivery boy not accepting the product and said that kindly remove the image of the product with the help of customer care so kindly remove the image of the original product from my Details of the products as:

Order number:[protected]
Order date[protected]...

In Amazon India. Havells 3 litter water heater, I ordered 12th April and I delayed received at 16 th April. When I fix this water heater it works well, after it’s reach the temperature and auto cutoff . After a hour it’s not providing hot water. Then I call Amazon customer care they connect to technician an he said can’t return this product I send a havells technician he will conform about the product.
Next day technician called...

I ordered almonds from Amazon on 11 April, the order ID is[protected] This product has not been delivered to me yet Amazon has marked it as delivered. I want a full refund. I am very worried. I hope that the refund will be given soon. Please call me. Call me [protected] my gmail ID [protected]@gmail.com area pincode 283101...

Hi, I had purchased wakefit wardrobe from Amazon India 2 months back. However, I returned this product back to wakefit through Amazon after which Amazon status show that it has refunded my money back but I have not received any refund from Amazon or wakefit. Amazon says seller will refund and seller will say Amazon will refund. But seller and Amazon playing with us. It is almost 1 month that I have not received my refund. Just can't believe...

Hello

I have ordered Casio G-Shock 2100 in Rs 9195 and they delivered it on time after unboxing my order i found it was used and found different g-shock cover box
then I call the customer care and told them I got used watch and they took my complain and told me please wait 4days for our team to investigate . Then after four days I call them back again and they told me we have sent you the right product we can’t return...

I am amazon customer from last 5 years. I have amazon pay account. I have auto setup on my amazon pay account. My due date was 5 april i have fund available in my account but still payment did not go through and i got rs 300 late fee. I am trying to connect with amazon customer service via chat and mo one is helping me. They just transfering to another person ad then they just disconnecting chat without any resolution and without any notice....

I'm writing to report an issue with my recent order Order ID:[protected] Order placed on 29th March 2025, which was marked as delivered on April 2nd 2025 but have not received it.

I have checked with my neighbours, delivery location, and tracking details but the package is missing. I kindly request your assistance in either locating the package or issuing a refund/replacement.

Order ID:[protected]
Item: Newish Pepper Spray
Delivery Address:Charvi Premium PG for Women Besides Image Hospital, Madhapur, Hyderabad Telangana 500081
Delivery Date:April 2nd 2025
Delivery Partner Number:[protected]

Please investigate this matter and provide a resolution at the earliest.

We checked the CCTV but didn't find the delivery partner. Please consider refunding or replacing the product; otherwise, I'll seek alternatives.

Order No:[protected], I had ordered CMF by Nothing phone back cover Qty-1Nos.
Item Yet not received amazon order status showed items successfully delivered on[protected].

Kindly resolve the above issue as soon as possible

Respected Authority,
I am filing this complaint against Amazon India for failing to honor a written refund commitment.
Issue Summary:
I purchased a Tommy Hilfiger bag in March 2023 at a discounted price of ₹2, 699 (Order ID:[protected].
The bag had a manufacturing defect, and Amazon approved the return.
Amazon Representative Saranya K assured me in writing that if I placed a new order for the...

Wrong item received, instead of Tetley Green Tea, Lemon And Honey, 25 Tea Bags, 39 Grams, Amazon has given me some other item Mustard oil.
Order #:[protected]
Ordered March 31, 2025 7:25PM
[protected]
[protected]@gmail.com
I ordered the item through Amazon fresh for Rs.145/-
Now since wrong item was received, I asked them to pick up the wrong item and replace me with the correct item.br...

Below is how my AC buying experience has been from Amazon (INDIA).

16th March 2025
I ordered a Panasonic 1 Ton 4 Star Wi-Fi Inverter Split AC (Model No. CS/CU - WU12YKYXF).

19th March 2025
I received the order and shared the OTP with the courier vendor.

20th March 2025
I received a call from the Panasonic Service team from the installation of the AC.

Once the...

This regarding my order no.[protected] dt. 15 Jan.2025.
I had ordered 2 wash basins with faucets as per product description on the Amazon site. However, wash basins were delivered without faucets. I had lodged a written complaint by email also. I wish that faucets which were not delivered be delivered.
Screenshot of my email is attached below.
Kindly look into the matter and do the needful....

I have booked a item on Amazon.The order details are as:
1) Order no.[protected], dated 28 Feb 2025, value Rs.2749/-
2) Item was delivered on 05 Mar 2025.In good condition.
3) As item was not meeting our requirement.We put a request for return pick-up.
4) On apporval, item was picked up on 07 Mar 2025 by Mr. Arsad Khan on 07 Mar 2025 at 17.40 Hrs. We have CCTV footage too.
05) Today it is 21 Mar...

I am writing to formally report an issue with my recent order placed on Amazon India. I ordered a Suzuki SCX-48 Chromatic Harmonica (Order No.[protected], a high-value item costing approximately ₹12, 000. However, upon checking the delivered package, I was shocked to find that it contained an old, empty box of a different harmonica model instead of the ordered item.

When I checked the order status online, it stated that the product had been delivered successfully. However, what I received was clearly incorrect and appears to be a fraudulent shipment. I have attached pictures as proof of the incorrect item delivered.

I am a loyal Amazon customer in the USA since 1998 and have always trusted Amazon for reliable service. However, this experience with Amazon India has been deeply disappointing. Given the circumstances, it appears that I have been scammed, and I expect immediate action to resolve this issue.

I request an urgent resolution to this matter by either:

Sending me the correct product immediately, or
Issuing a full refund for my order
Please escalate this issue to the appropriate team and provide a prompt resolution. I trust that Amazon values its customers and will take the necessary steps to address this case fairly and efficiently.

I look forward to your immediate response with the next steps.

Sincerely,
Tushar Gupta

I ordered a product from Amazon India, but the seller provided incorrect product details and then delivered the wrong item. Due to this, I had no option but to initiate a return request.
• The return was picked up on March 1, 2024 (Amazon Return ID: DnylzCxzRRMA).
• Order ID:[protected]
• Even after 14 days (March 14, 2024), there is no update on my refund status—neither on the app nor via email.
• I have contacted Amazon support multiple times, but no one is providing a clear response.

The question is, how can a normal customer handle such a situation? Not everyone has the time or patience to repeatedly follow up for their own money. How many customers actually go through this long struggle to get their issue resolved? Does this mean Amazon simply doesn’t care about individual customers, despite the fact that its entire business depends on them?

Expected Resolution:
• Immediate update and processing of my refund.
• Better accountability from Amazon support in handling such cases.
• Assurance that customers won’t have to go through such frustrating experiences in the future.

Amazon needs to recognize the frustration that customers face due to poor seller practices and lack of proper support. If this is the level of service even after a return is successfully picked up, what should customers expect in the future?