| Address: Ranchi, Jharkhand |
Respected Sir, With great dishonor I would like to say that no serious actions are being taken on my complain with complain no CR-158091.
From two days I m just having a round of the showroom. But the employees were unable to convey me the status of my bike. Accidentally I found parts of my bike on another avenger which had come for servicing.
I identified my parts bcoz I had decorated my bike in my style. On further query I found that some of my parts were missing from my bike. For example the rear mirror of my bike. They kept me sitted in their
workshop for nearly 4 hours but at the end they were not able to produce the asked parts. Today also I went but the same situation prevailed. I asked the employees to give the above said in writing but they started
shouting at me and said"TUMHE TO NAYI PARTS MIL HI JAYEGI, JAB AVENGER BANAKE DENGE TO NAYA PARTS LE LENA, PURANE KE LIYE KYU MAR RAHE HO." after some heated conversations Employees of Birsa Super Bajaj namely RAMESH, RAJEEV and Service Manager which they called PATHAK JI along with 2 other mechanics started misbehaving with me. I also threatened to complain to the company but in reply they said, "JISKO COMPLAIN KARNA HAI KARO, HUM NAHI DARTE, JAB COMPANY KHUD PARTS NAHI BHEJ RAHI TO HUM KYA KARE."I
AM VERY DISHEARTENED BY THIS INHUMANE BEHAVIOUR OF COMPANY'S EMPLOYEES. I THINK ITS HIGH TIME TO MOVE TO THE DOORS OF JUSTICE. I WOULD LIKE TO CLEAR IT VERY STRAIGHT FORWARD BCOZ I HAVE RECORDED EACH AND EVERY INCIDENT IN MY MOBILE. IT IS VERY CLEAR BY THIS INCIDENT THAT PARTS ARE OPENLY CHANGED FROM ONE TO THE OTHER. AND FOR SURE IF I HAD
KNOWLEDGE OF THE NAMES OF OTHER PARTS THEY WOULD NOT HAVE BEEN ABLE TO PRODUCE IT INFRONT OF ME. DO THE NEEDFUL IN CONCERN OTHERWISE I FEAR THAT I WOULD NOT PREFER BAJAJ AUTOMOBILES FOR ANY FURTHER PURCHASE OF VEHICLES NOR I WOULD LIKE TO SUGGEST THEM TO ANYONE BECAUSE THE COMPANY WHICH CANNOT DELIVER CUSTOMER SATISFACTION NEED NOT BE CONSIDERED.A VERY DISSAPOINTED CUSTOMER, ASHISH KUMAR, RANCHI, JHARKHAND, MOB- [protected].
Aug 14, 2020
Complaint marked as Resolved