To,
THE MANAGER,
SERVICE DEPARTMENT,
BAJAJ AUTO LTD. (2-WH)
PUNE.
FROM:
PSN MURTHY,
GANDHINAGAR,
KAKINADA.
Sir,
I psn murthy, working in State bank. sir I have puchased a Bajaj Pulsar 150cc on 04.09.2007. (CHASSIS NO: MD2DHDHZZPCD57664) And i have done the all regular services in Rajahmundry SMP Bajaj and some services are done at SMP Bajaj, Kakinada. My vehicle silencer is damaged with Rusting.
So I gone to Service centre(smp bajaj, kakinada) and give my vehicle for silencer warranty replacement. They have collected Rs.600/- for silencer vat tax.
The Works Manager Mr.Rakesh has told Bajaj Company give warranty but they connot give VAT tax and Transport Charges. So you must pay 600/-. And Servicing charges and engine oil charges are extra. This is very bad.
Why don, t you give warranty with free of cost. Another companies(HERO HONDA, TVS, YAMAHA) are give Fully free of cost. I will complaint to consumer court.
Thanking you
yours faithrully,
PSN.MURTHY
Aug 14, 2020
Complaint marked as Resolved
Pulsar 150cc — Service Not Satisfactory
Hi,I had given my bike for Servicing at Bajaj Service Center- Millenium Auto in Aundh Pune (Mr [censored]al Shah).
I was told the bike has been serviced properly and ready to take away.
When i reached the service center :
1. the silencer muffler changed was not original. It was already rusted and was clearly a refurbished one.
2. the right indicator lamp cover was not changed. (still the vehicle was ready. no checklist was done)
3. The vehicle started making prominent sound at the fuel tank. this was because of the front guard which was changed was touching the tank which made a vibration sound. (To remove this problem i had to visit the shop on next day where the shop owner is least bothered to look into the complaint. I had to myself ask for help from the boys and get the work done. Still the problem was not resolved completely. a temporary fix had been put in place.
4. Parts replaced like - bush, bearings etc were not logged anywhere on the Job Card. We were not given the old parts removed from the bike. So there is no confirmation that the parts are actually changed.
5. Bike is not at all properly washed as the knob where oil is refilled still had all the dust around it. The seat was not removed while cleaning the bike.
I hope that this complaint is taken up seriously. It is very difficult to track the development of the vehicle once it is given to the service centers. when we reach to collect the vehicle and have certain issues we are asked to come at a later date as there is no enough manpower.
I feel even after spending around 4000 for this service i am not at all satisfied with the way the customer is treated.
Regards,
Vikas