Monthly electric bills are sky high, always.
Last year, without written permission, some best officer came and changed old analog meter to digital meter, without any notice or intimation to end user. After that, they backdated and took double charges for power consumption based on a trend from previous years. Changing a meter without customer knowlege is breach of trust and sounds very suspicious!
I have fitted entire home with led lights, power saving cabling and all the works. Aircons with invertors (4star eerc) yet my monthly billing is very high.
Consumer number [protected]
Mobile [protected]
Have given a written complaint after visiting local wadala office and the department head there but no response nor refund of all the extra money paid for nothing! They are indifferent to any such complaints.
I suspect a current leakage underground and before the new digital meter, which is giving highly inflated billing, monthly.
Will soon be contacting consumer lawyers and claiming the money and harassment over last 30 years of inflated billing!
Aug 9, 2018
Complaint marked as Resolved BEST Undertaking has marked this as RESOLVED after checking and calibrating my meter, however they have completely IGNORED my request to check their ACCOUNTS and backdating for extra money / double billing. NO RESPONSE to that from BEST.
In view of the above, have raised ANOTHER NEW complaint as they have WRONGLY marked this one as RESOLVED. NOT YET RESOLVED!
B.E.S.T. Undertaking customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2018
B.E.S.T. Undertaking Customer Care's response Sir,
Necessary debit/credit for the period from[protected] to[protected] has been carried out and a net credit of Rs.1805.20 will be effected in the ensuing bill, please.
Regards,
Dy.E.ES
ELECTRIC SUPPLY OFFICE
Verified Support
Jun 29, 2018
B.E.S.T. Undertaking Customer Care's response With reference to above complaint of A/c-, meter no. Q960225 was replaced by new meter M164773 under mass replacement on 20.01.2017. As per the complaint of consumer new meter was Accu checked on 27.06.2018. % error observed was 2.63.i.e. within accuracy limit. The consumption of consumer is ok within limits of accuracy as per connected load.
However consumer is not satisfied hence consumer may be asked to approach CGRF by considering this mail as Annexure 'C'.
Jun 30, 2018
Updated by mehernosh11 Dear BEST Undertaking,
Many thanks your prompt response regarding 1 issue.
Am still awaiting the reponse for Additional Charges made in 2016 and 2017 before and AFTER changing the meter. Those Additional ( read DOUBLE charges) were made based on HISTORY o[censored]nits consumed ( as per your BEST Wadala Office representative) and not as per the UNITS clocked on the meter, physically itself. Kindly check all your previous YEARS records, as THAT is tantamount to cheating and not a justifiable expense, although payments were made. a WRITTEN complaint was given by self, to which am still awaiting your kind response.
2) Please see attached snapshot of CURRENT monthly bill. Electricity used and chargeable is Rs 3500 approx, whereas TOTAL BILL is Rs 6000 approx. WOW! Please explain WHEELING CHARGES and other TAXES which translates to 90% over and ABOVE the ACTUAL consumption.
Would like to know how many countries and Electric Service Providers, charge 90% of over and above the ACTUAL consumption made?
Wondering how many Consumers are affected by the above 90% margins and would it warrant a PIL Public Interest Litigation?
While you can see, Rs 3 arrears of yours are accounted for perfectly, why all these EXTRA duties and charges?
I await your response for Points 1 & 2 as above, before proceeding with Legal Counsel.
Many thanks again for your prompt response in checking my new meter.
Jun 30, 2018
Updated by mehernosh11 Dear BEST Undertaking,
Would kindly suggest you do your DUE DILIGENCE in back tracking my past records for last 2 to 3 years as there is DEFINITELY causa proxima for self to approach NCDRC for inflated bills NOT based on Meter Clock but on rather flimsy excuses of HISTORY which cannot be adjudicated as have changed ALL my Lighting to LED and ALL my power hungry appliances to invertor based technology.
Am a CAPTAIN and very concerned about unnecessary waste of precious energy and god given resources. I take Environmental Pollution n Factors VERY seriously.
I shall await another 30 days for a satisfactory closure from you prior approaching the Courts, where am 101% sure you will LOSE the case, IF you can find my written compaint given to your WADALA Ward Officer. Everything has been documented and am ready to launch a strong case against BEST, should this be a re occurence issue.
With Best Regards
Capt M
Aug 09, 2018
Updated by mehernosh11 Dear BEST Undertaking / Sirs,
Am Awaiting your response for the above, failing which I really MUST take legal action for falsification of your accounts and records.
Please see attached snapshot of my payments till date.
10th Nov 2017 Rs 12, 730 charged as DOUBLE, not yet adjusted in ensuing bills.
July 2018 shows 3 payments, 2 in cash which is FALSE and ridiculous!
Once again, am kindly requesting you, with all DUE RESPECT to check your accounting /arrears correctly, else will need to seek legal recourse through the Consumer Courts for false billing and sometimes inflated billing. Will back date the same with a Forensic Auditor and produce their findings in Court.
Please DO NOT take my email lightly.
BRgds
Capt M
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Only 2 senior citizens stay in the house then to 2580 bill comes please resolve our problems.
We are very sad with this bill as we are not using it so much then to it is coming so high