B.E.S.T. Undertaking Complaints & Reviews

Since last 8-10 the electricity in our area bara imam road, chimna butcher street, nal bazar in mumbai 400 003 is badly affected. The supply is off for 7-8 hours in a day. On contacting best tardeo office we came to know that there's fault in the wires and temporary connection has been given as @bmcmumbai @mcgm_bmc is not allowing to dig the ground for repair. The connection goes out after every 2 hours of repair and restored after 4 hours of complaining. Sometime it takes hours to get through the control room for registering the complaint. None of the phone numbers work. We are compelled to live without electricity and water as there is no power at the time of water supply. On one hand the government is claiming that electricity has reached every small village of this country. On the other hand this is the condition of one of the prime area of the economic capital of this country. @bestundertaking

Dear sir / madam,
My name is vasudev parshuram dudwadkar, bill is under name of mr. Krishna kudtarkar i am residing at parel, mumbai.
My consumer number is : [protected]
My electricity bill for the month of may 2018, is very very high i. E. Rs. 1450/-, compared to earlier bills. My average bill is rs.431/- to 550/- per month. No new appliances have been added in the house from last more than six months and still the bill is being generated for the higher amount since last six months.
It is therefore requested to kindly look into the matter at the earliest as there may be possibility of power theft in the matter or some other issue.

Your early action in the matter will be highly appreciated.

Electricity bill to high
Best electricity bill
To,
B. E. S. T office
Wadala.
Mumbai.
Date: 09.6.2018

Subject: excess billing amount for my consumer no : [protected]

Dear sir / madam,
My name is atmaram narayan kini. I am residing at mahim west, mumbai.
My consumer number is :[protected]
My electricity bill for the month of may 2018, is very very high i. E. Rs. 8615/-, compared to earlier bills. My average bill is rs.1600/- to 1750/- per month. Even though the usage has not changed, no new appliances have been added in the house from last more than six months and still the bill is being generated for the higher amount since last six months.
It is therefore requested to kindly look into the matter at the earliest as there may be possibility of power theft in the matter or some other issue.

Your early action in the matter will be highly appreciated.

Thanking you

Prashant amrute
M [protected]

That my consumer no. Is[protected]*4
Kindly note that before some days when the main cable of best was burned at that time your authority had temporarily connected with other wire and it was assured that the new cable connection will be connected by best within a short period, but now a month have been passed and nothing have been done from best.

Kindly do the needful at the earliest, as since there are several complaints lodged by us.

Yours faithfully,
Jagishkumar gupta
Advocate high court
260/c, 1/9, agakhan bldg.,
Dr. E. Moses road
Jacob circle,
Mumbai - 400 011

Hi..

Location of my building is round build, jacob circle, 7th street mahalaxmi east mumbai 400011.

From last week 2 times a day for 3 hr every day electricity supply is getting disconnected.

Every time we call but no one recieve the call line is busy.. If by mistake someone recieve they say.. Metro work is going on so no electricity supply is there.. Other time they say there is construction going on behind and next to your building so we have to stop supply because they are work is going on.

This is a vacation time summer season.. It's already too hot.. We have many kids and sr citizen in the bldg..

It's getting difficult to stay

Please resolve this issue urgently

Regards
Round bldg
[protected]

मैं शफीकुर्रेह्मान खान धारावी में रहता हूं, बेस्ट की बिजली चलती है, लेकिन जब भी यहां बिजली चली जाती है तो जो बिजली का कंप्लेंट नंबर होता है उस नंबर पर आम जनता फोन लगाकर थक जाती है लेकिन उनके नंबर पर कॉल नही लगता, बेचारे गरीब बेस्ट की गाड़ी आने का ििइंतेज़ार करते रहते हैं लेकिन कुछ होता नही, मेरी बेस्ट के उच्च अधिकारियों से अनुरोध है कि इस कमी को खत्म करें अपना कंप्लेंट नंबर सुधारे, आज भी यहां बिजली गयी हुई है, में खुद 2 घंटे से परेशान हु, कॉल नही।लग रहा, कृपा कर ऐसा।न करें,
[protected]

Date : 06th june, 2018. From : vijaykumar a. Bhise

To,
Best undertaking,
Mumbai.

Sub : exorbitant charges charged in my bill no.[protected] dated. 16.05.2018 for rs. 11010/- for consumer no.[protected]*8.

Dear sir/s,

I, mr. Vijaykumar anant bhise, resident of 10, happy haven co-op housing society ltd, l. J. Cross road no. 1, near living room, mahim, mumbai 400 016 having consumer no.[protected]*8 would like to bring to your kind notice that i am been charged rs. 11010/- as electricity charges in my bill no.[protected] dated. 16.05.2018 which is exorbitant.

Please find below meter reading from oct 2017 to april 2018 as under :-
Meter reading (Unit kwh) in month of oct 2017 :- 435
Meter reading (Unit kwh) in month of nov 2017 :- 487
Meter reading (Unit kwh) in month of dec 2017 :- 274
Meter reading (Unit kwh) in month of jan 2018 :- 136
Meter reading (Unit kwh) in month of feb 2018 :- 207
Meter reading (Unit kwh) in month of mar 2018 :- 325
Meter reading (Unit kwh) in month of apr 2018 :- 452
Meter reading (Unit kwh) in month of may 2018 :- 912

We are making the payment of the same for rs. 11010/- under protest & request you to kindly check our meter which seems to be faulty as our average bill was coming to rs. 3000/- & suddenly in month of may 2018 has come to rs. 11010/- which is 03 times more than normal charges.

Hope you would look into the same & correct the bill on top priority & oblige.

Thanking you in advance.

Vijaykumar a. Bhise
Best consumer no.[protected]*8
(+91 - [protected] / [protected])

Street light no. Tcd 049 010.. A street light was sparking since yesterday evening. We tried to contact reliance.. No one came. A guy almost got shock. We called emergency no. The police came quickly. But the technician didnt come for 3 hrs.. And it was raining.. Now.. If someone did get eletrocuted who is responsible. What is definition of emergency

There are frequent power cuts in byculla-e south mumbai region. Small children are crying unstoppable. Really disappointed with best services.

Inspite of paying bills regularly and regular income tax payer, substandard services of govt undertakings really disappoints you.

Is rural electrification happening and urban areas getting de-electified.

Best fault tolerance help lines also becomes unreachable during the time of crisis.

Don't know who can help us!

I am waiting from one hour at rambaug bus stop at m g road. But no bus is coming from goregaon station to wards dahisar. I assume there must be 10 to 15 mnt gap between two bus service but till 60 mnt means one hour no bus. Then how best management is expecting good remarks for bus service. If you are not habing buses then stop services. Dont give trafic reasons. So that atleast people cant wait for your bus.

The bill amount for the month of may, 2018 is rs.18970/- which is far more excess in compare to the monthly average bill of rs.3540/-. We are very prompt and regular in all our bill payments. We are taken by surprise to receive a bill of such an elevated amount. Please check the bill details at your end and let us know.

Our consumer no. Is [protected].

Kindly look into the matter and advise us.

Thanks

Dear sir,
Best,
I am milind panchal my consumer no.[protected], invoice no[protected], c. A. No.1588911, bill month of may2018

Sub:excess bill amount of rs.2680/-, is vry high, compared to earlier bill. My average bill is rs 1600 rs to 1800 rs per month. There no new application added ith the house as per last 6month it is too high
It is there for request to reduce the bill amount
Regards,
Milind panchal
[protected]

Hi best team,

Since last couple of months there have been many power cut offs due to which we can't use electricity when we want.
I stay at byculla shivneri bldg and in every 3 days electricity is not there so why the hell are we paying you guys just to trouble us.
Even after paying electricity bill before due date u guys are not providing proper service i am not able to use electricity when i want.
So if it is so are u guys giving any kind of compensation because we are not able to use electricity so please stop this.
Further please provide me email is of your higher authority so that i can escalate further.

My locality is g block phase - 6 aya nagar, g-671. Pin code - 110047, i am talking about my local area street light condition.in that area there is not a single street light and our street condition is also not well. I request you to please find our concern and do something for us. There is a lots of problem no one politician is visited in our street.

Dear sir,
This is to inform you that i have received my electricity bill for may, 2018 which is for rs.6320.
Please note that my electricity bill comes around rs.600 to 850 per month or so and not more than
That, you can also check the records with the help of consumer no. Provided which is registered in the name of jethalal l. Palan, residing at sion, mumbai.
This is a residential holding so rates per unit are also less. Kindly look into the matter as this is not affordable to us. Hoping for your immediate response on the above matter. Your co-operation will be appreciated by us.

Dear b. E. S. T team,

As a regular traveller in b. Es. T. Buses from past few months i have noticed that devices given to conductors do not work on wifi connectivity.
On asking the conductors they say that wifi is not working.

I am unable to understand how can a device is unable to connect to wifi even if it is switched on, is the reason for not wifi working is that devices are cheap or conductors keep off the function of wifi by themselfs.

And it is not only for 1 or 2 buses 95 & of devices dont work wifi.

The main reason for using the e ticket is that conductors need change money and they behave like # if somebody pays them even 50 rs note for a ticket of 22 rs. As they sy we dont have change, best should provide enough change to do their work ease.

If you are unable to repair your device atleast upgrade the apps with e ticket which does not need the paper ticket, so thats how paper is also saved.
The idea for paper ticket is bad in this modern world.

If this will be the situation very few people will travel by bus and it will be loss to your department.

As a mumbaikar have spent many minutes to write this mail to have good mumbai.
Please have a look to solve this problem

Thanks
Premjeet manjrekar
[protected]

Please increase the frequency of bus no.3 from last stop i. E. Ca institute to bandra in the evening as the waiting period from 5.15 to 5.50 is too long and there is no bus in that period. Request is to increase frequency of this bus. The bus should start from ca institute atleast by 5.35 to 5.40 as all the offices closes between 5.15 to 5.30 pm. The autos are too expensive to travel but due to long wait people are compelled to take them. This is also a loss for best.in between atleast one single decker bus will make a big difference if it can be sent. Hope thee authorities can understand the commuters plight.

Date: 16 may 2018
Bus number: mh01 l 9965
Route: seepz - andheri station e
Time: morning 09:15 hrs

Driver was driving the double decker bus recklessly. Lane cutting, honking, speeding on crowed road, dangerous turning (In speed) which can be extremely harmful for safety of those on board that bus and other vehicles, pedestrians around that bus.

His driving was without due care and attention. His reckless driving recipe for disaster and strict action to be taken immediately for such offence

Have taken him to andheri e station police station, where they asked us to complaint to relevant authorities, hence this email

2 pictures attached

I am writing this to complain against best buses no. 604, 612 from bhandup station to kokan nagar onwards.
The buses frequency are so in less number therefore people always wait for 30 min and more time. Some time it will be more than 1hours also. I am traveling by this more than 3 years. These buses are always delay.

If buses are reached on time at bhandup station but best employee are released the bus after 30 minutes and more.
They are taking tea, snacks and rest and after they release the bus. They always used to do delay. At the same other buses are also comes on same time at station such as 605, 606, 607 but they release on time they are take time used to 2 or 3 minutes only. This is one of the worst service provided from best for bus no. 604, 612.

If you are not provide the service on time without delay than closed or stop the service of bus no.604, 612. People will go by the auto ricksha or by some other way.

This is not a complain only from me but this is the complain from point of all people who are traveling from bus no. 604, 612.

I am not expecting that such kind of worst services provided from government buses. Shame on best.😞😞

Dear sir/ma'am,

We are facing lights fluctuation issue issue from last 15 - 20 days, i had call the best complain number (Dadar branch) and the best van also came but the issue had not been resolve. Still we are facing same issue. Late time our building light was gone suddenly and best people was given temporary supply to us after the we are facing this issue. Hope you will understood my problem. Its a humble request you to you, please look into this on high priority bases.

Contact number : [protected].