Bharti AXA Complaints & Reviews

My Claim rejected on the basis of NCB. Bharti AXA said I have taken benefit of NCB. However I have not taken any benefit out of it. I presented my old policy and explained my claim with old insurer HDFC ERGO. Sale person has issued me new policy with-out given me any NCB discounts. As per Cover latter I haven’t get any discount of NCB.

Bharti AXA should process my Claim as their Sales person has calculated the amount and did some mistake. Why should I penalize for their mistakes.

This is regarding my claim number – C0065911 on policy number - I0153340

1. My Car UP78 AW 7983 met with an accident on 8-Nov-2010.

2. Claim File on 15-Nov-2010 by Hyundai workshop Panki, Kanpur

3. Claim Number C0065911 got approved on 20-Nov-2010 by surveyor Rajesh.

4. Surveyor changed by Bharti AXA and new surveyor RK Singh started negotiations on Cash Lose for Rs. 1.3 Lakh.

5. On 21-Dev-2010 he gave approval for repairs of vehicle to Hyundai Workshop Panki, Kanpur. However he explained my part Rs. 70K approx and rest Bharti AXA will cover in insurance.

6. Hyundai started working on vehicle on 22-dec-2010.

7. On 31-Dec-2010, Bharti AXA sends a letter stating that my NCB declaration is wrong and old insurer HDFC ERGO had a claim hence claim may not processed. after 45 day they identified that the policy issued by them is not proper as their Sales team sold me policy and calculated wrong amount on NCB. I remember sales person has not given any No claim Bonus on policy, [please see the attached cover note from Bharti AXA and old insurer HDFC ERGO.]

8. On 3-Jan-2011, I called Bharti AXA complaint cell and they have issued a letter for correction on NCB shortfall by Payment of Rs. 1230 by dtd 19-Jan-2011.

I called up again and asked for payment, but then they said > ““The vehicle needs to be inspected & after inspection if the vehicle is recommended for Insurance then we can accept the NCB amount”

9. I replied them for inspection and provide the Vehicle location.

10. Since then I followed more than 6 times, but no reply.

11. 19-Jan-2011 passed

12. and on 2-Feb-2011, Bharti AXA replied that Policy got expired and they will not process any clai

This is regarding my claim number – C0065911

1. My Car UP78 AW 7983 met with an accident on 8-Nov-2010.
2. Claim File on 15-Nov-2010 by Hyundai workshop Panki, Kanpur
3. Claim Number C0065911 got approved by 20-Nov-2010 by surveyor Rajesh
4. Surveyor changed by Bharti AXA and new surveyor RK Singh started negotiations on Cash lose for Rs. 1.3 Lakh.
5. On 21-Dev-2010 he gave approval for repairs of vehicle to Hyundai Workshop Panki, Kanpur. However he said party need to pay Rs. 70K approx and rest Bharti AXA will pay.
6. Hyundai started working on vehicle.
7. On 31-Dec-2010, Bharti AXA sends a letter stating that my NCB declaration is wrong and old insurer HDFC ERGO has a claim processed hence claim may not processed. after 45 day they identified that the policy issued by them is not proper as their Sales team sold me policy and calculated wrong amount on NCB. I didn’t remember what sales person declared and not on policy, I have only the cover note issued by Bharti AXA [please see the attached cover notefrom Bharti AXA and old insurer HDFC ERGO. In BHARTI AXA cover note they hide NCB related details, while HDFC has mentioned it clearly. Now, I doubt there are many such cases where Bharti AXA reject claim due to NCB declaration as it is not mentioned on cover note and policy both.]
8. On 3-Jan-2011, I called Bharti AXA complaint and they have issued a letter for correction on NCB shortfall by Payment of Rs. 1230 by dtd 19-Jan-2011.
I called up again and asked for payment, but then thay said > ““The vehicle needs to be inspected & after inspection if the vehicle is recommended for Insurance then we can accept the NCB amount”
9. I replied them for inspection and provide the Vehicle location.
10. Since then I followed more than 10 times, but no reply.
11. 19-Jan-2011 passed and on 2-Feb-2011, Bharti AXA replied that Policy got expired and they will not process any claim.
12. By this time vehicle got ready and workshop intimated to surveyor and me for delivery of vehicle.


I feel Bharti AXA cheated me and hide facts. Why should I pay for Bharti AXA’s mistakes and delays?

Please see there are many such cases which I found in web forums, I guess this company is making their business with making fool to others.
http://www.consumercomplaints.in/complaints/bharti-axa-general-insurance-c483001...⇄

Bharti AXA agents selling policies name of IRDA in Kolkata. Suman Chakarborty and me (Meghnad Mahata) has lodge complain and name investigation Bharti AXA is doing nothing. Please find the 2-scaes as below. Please advice me what I can do next.

Dear Sir/Madam,

I, Meghnad Mahata, son of Late Akash Chandra Mahata residence of Nayak Para, Dubrajpur, Birbhum anticipating a fraud regarding private life insurance company agents.

I have following Bajaj Allianz policies under Standard Chartered Bank investment guidance -
Policy number [protected] issued on 28/05/2006
Policy number [protected] issued on 14/01/2008
Policy number [protected] issued on 04/12/2007

The above investments were not running healthy & I wrote a mail to them to close the policy and
refund back my money. I have also tried to contact IRDA & Insurance Ombudsman to resolve this issue,
but unfortunately got no response.

In the month of June, I received a call from[protected] from an unknown person representing him
as staff from IRDA. He acknowledged my concern regarding non-performing Bajaj-Allianz policies & assured
me that my issues will be correctly addressed. Few days later, I received another call from mobile
number [protected], by a person who claimed his name as Ujan Chakraborty. He told me that he is an
IRDA official & appointed as relationship official to take care my issues.

He assured me the following -
- My non-performing Bajaj Allianz policies will be closed and amount to be refunded within next 2 financial years.
- I will receive my entire previously invested amount back with more than 10% interest.
- I have to invest Rs.20,000, Rs 25,000 & an additional Rs.30,000 in Bharti AXA life insurance.
- This investment will be based on secure government funds & there will be no risk.
- The respective IRDA documents will soon be available to me mentioning my entire receivable amount.

After few days, a person from Bharti AXA, named Bhaskar Roy, contacted me on this regard & informed that
they have received an instruction from IRDA for opening a policy to resolve my issues. I got few details
about him from my Bharti AXA policy pares -
- Agent Name - Bhaskar Roy (B.R)
- Financial Advisor Code - [protected]
- Corporate Agent Code – [protected]


On the basis of conversations over phone, I agreed to pay those amounts to Bharti AXA Life insurance company.
A Bharti AXA payment collection agent came & collected the cheque from my office address at -
IXIA Technologies Pvt Ltd
8th Floor, Block-GP, Infinity Tower II,
Sector-V, Saltlake, Kolkata-700091

The following cheque were drawn by me to Bharti AXA -
HSBC Cheque of amount Rs.20,000/-, 25,000/- and 30,000/- respectively


My Bharti AXA Life insurance details are as follows -
Policy no.[protected] issued on Sep 14, 2010 with premium Rs.15,000/-
Policy no.[protected] issued on Sep 14, 2010 with premium Rs.15,000/-
Policy no.[protected] issued on July 20, 2010 with premium Rs.25,000/-
Policy no.[protected] issued on July 20, 2010 with premium Rs.20,000/-

Till September I have repeatedly asked to send me the IRDA documents and all such assurances being
committed by them initially over phone. In the month of October when I tried to follow up them over
the mobile number [protected], they misguided me in several ways like:-
- The concerned person is absent
- They started responding with different names
- They prompted me wrong mailing addresses

Finally 4th October, 2010 onwards, whenever I tried to reach them over the same mobile number, it's denying
my call. I have also tried the number[protected] but it’s not accepting any call.

Due to job-change, I moved to Gurgaon (11-Oct-2010) and not able to get any information.

Sir, anticipating a fraud and forgery by some unknown racket introducing them as IRDA agents and officials,
I would like to request you to kindly investigate the issue. I need to take my investment amount back to me.
Please let me know how you can help me.

My friend Suman Chakraborty victim of same fraud and made complain (as mail below).

Thanking You,
Yours sincerely,
Meghnad Mahata
[protected]

Dear Sir/Madam,

I, Suman Chakraborty, son of Sri Suresh Chakraborty of Nandan-II, Flat-2A, 21 Kedarnath Banerjee Road,
Ariadaha, Kolkata-700057 anticipating a fraud regarding private life insurance company agents.

I have following TATA AIG policies under HSBC investment guidance -
Policy number U[protected] issued on 26/04/2006 with agent code 659477
Policy number U[protected] issued on 06/05/2009 with agent code 4093077

The above investments were not running healthy & I wrote a mail to them to close the policy and
refund back my money. I have also tried to contact IRDA & Insurance Ombudsman to resolve this issue,
but unfortunately got no response.

In the month of April, I received a call from[protected] from an unknown person representing him
as staff from IRDA. He acknowledged my concern regarding non-performing TATA-AIG policies & assured
me that my issues will be correctly addressed. Few days later, I received another call from mobile
number [protected], by a person who claimed his name as Ujan Chakraborty. He told me that he is an
IRDA official & appointed as relationship official to take care my issues.

He assured me the following -
- My non-performing TATA AIG policies will be closed and amount to be refunded within next 2 financial years.
- I will receive my entire previously invested amount back with more than 10% interest.
- I have to invest Rs.40000 & an additional Rs.15000 in Bharti AXA life insurance.
- This investment will be based on secure government funds & there will be no risk.
- The respective IRDA documents will soon be available to me mentioning my entire receivable amount.

After few days, a person from Bharti AXA, named Bhaskar Roy, contacted me on this regard & informed that
they have received an instruction from IRDA for opening a policy to resolve my issues. I got few details
about him from my Bharti AXA policy pares -
- Agent Name - Bhaskar Roy (B.R)
- Financial Advisor Code - [protected]
- Corporate Agent Code – [protected]


On the basis of conversations over phone, I agreed to pay those amounts to Bharti AXA Life insurance company.
A Bharti AXA payment collection agent came & collected the cheque from my office address at -
IXIA Technologies Pvt Ltd
8th Floor, Block-GP, Infinity Tower II,
Sector-V, Saltlake, Kolkata-700091

Below is the complaint against Bharti Axa genral insurance... I have seen similar complaint in this website. Below is the details of my complaint. Kindly read the complaint starting from below....

Hi All,

I have seen that you will get the mail from Bajaj regarding NCB and I
hope you will understand that I HAVE NOT TAKEN ANY CLAIM.

Further to my complaint I'm attaching the RC of my vehicle so that you
will update your records accordingly and anything else I can do for
you so please call me anytime because I’m totally free for you. I have
no work load like you. Please do not input wrong details again.

Kindly confirm asap whether you have received averything or still
anything you want from me.

[protected] Forwarded message[protected]
From: Mahendra Singh <[protected]@gmail.com>
Date: Fri, 28 Jan 2011 17:15:13 +0530
Subject: Fwd: FPV/I0433468/14/11/D11412 and 77complaint[protected]
To: "gurinder.singh" <gurinder.[protected]@bharti-axagi.co.in>
Cc: "customer.service" <customer.[protected]@bharti-axagi.co.in>,
Sanyukta.[protected]@bharti-axagi.co.in

Hi All,

I’m sending my complaint to noida office as well. This is to inform
you all that Bajaj also sent you the confirmation of his policy that I
HAVE NOT TAKEN ANY CLAIM FROM BAJAJ. Now everything is in your hand so
please revert me asap and another thing for you to provide me the
justification of my wrong details. Provide me the justification asap.
Why you have wrong vehicle number in your details. Who had made this
mistake. Now why you are asking me to send scan copy of my RC. Check
the documants again which I have given you at the time of policy
taken.

Kindly check your mails for NCB decleration and provide the information asap.

Call [protected].

[protected] Forwarded message[protected]
From: Mahendra Singh <[protected]@gmail.com>
Date: Fri, 28 Jan 2011 16:05:08 +0530
Subject: Fwd: FPV/I0433468/14/11/D11412
To: gurinder.[protected]@bharti-axagi.co.in
Cc: customer.[protected]@bharti-axagi.co.in

Hello Gurinder,

I’m raising this concern to you because the service is totally
unacceptable. Kindly refer below mail trail for further details.

I have discussed with Bajaj NCB declaration department and they
advised me that provide us the e mail ID of person who is taking care
of NCB so that he will send the confirmation of NCB that I HAVE NOT
TAKEN ANY CLAIM FROM BAJAJ POLICY.

I really appreciate the service given by BAJAJ however I’m very
dissapointing with the service given by BHARTI and I’ll not tolerate
this kind of service. Kindly provide me the e mail ID so that I can
ask Bajaj company to send the NCB decleration directly to you.

Provide the e mail ID for receiving mail from BAJAJ.
Bajaj policy number:- OG[protected]-00007087
Details of BAJAJ Office:-
1 DLF Industrial plot
2nd Floor Moti Nagar
New Delhi
30613531
30613558
Kindly contact Amrish on the above number for NCB declaration and for
any further details.


[protected] Forwarded message[protected]
From: Mahendra Singh <[protected]@gmail.com>
Date: Thu, 27 Jan 2011 17:04:52 +0530
Subject: FPV/I0433468/14/11/D11412
To: customer.[protected]@bharti-axagi.co.in

To
The Higher Authority

I’m writing to you regarding the letter received from your side
mentioning that I have given you the wrong NCB Declaration. I have
called your customer care for this query and they have provided the
information regarding the same and also I have found that you have
wrong vehicle number in your accounts now your executive ask me to
send the scan copy of the RC of my vehicle. It’s OK. I’ll send it to
you otherwise this will create a problem to me in future. I have a
question that you have send me the letter that I have given you wrong
NCB declaration however I don’t and now what will you do to yourself
if you have updated my wrong details in you account. I’ll send you the
mail regarding my vehicle number and confirmation about wrong NCB.
Another thing is that you have provided me 15 days for this procedure
as you have mentioned that you will cancel the policy after 15 days
and will retain third party premium as a third party policy. Do you
think this is feasible? You have taken wrong information from my
documents so this is your responsibility and you have to suffer why
should I suffer with this and another thing that I have taken 1st time
your insurance and the services given by you is in front of you only.
If you are not capable to given service then I request you to stop
making fool of customers. I’m very very disappointing. I have checked
with Bajaj customer care[protected] and they have confirmed that I
do not have any claim on policy number OG[protected]-[protected]Bajaj
policy number) now tells me what I will do for you….. It’s totally
disgusting that you are creating a mess in my policy and in future
I’ll not ask anybody to take Bharti Insurance and please ask your
executive who had entered my wrong details. You do not have eyes or
mind before input wrong details of customer. If you think that you are
giving better services then others, then call me asap because I don’t
want any delay in this issue and I do not have free time to given you
for a nonsense issue. Take the typing test of the executives at the
time of interview so that they will not do this mistake with other
customers.

Now please explain who is the responsible for this ISSUE. Kindly
revert with the positive answer. Do not think that I’m the only
customer if you loose but think that how many I’ll make awake before
taking and Bharti policy. Kindly contact bajaj for further details and
confirmation that I have not taken any claim.

I HAVE NOT GIVEN YOU WRONG NCB DECLARATION.

My Details:

Mahendra Singh
D-96 Sector-56
Noida U.P. 201301

Bharti Policy number FPV/I0433468/14/11D11412

Bajaj Allianz policy number OG[protected]-00007087
Vehicle number UP 16 K 6760
Engine Number 363928
Chasisi No. 4187565
Office details: C-31 2nd Floor Sector-2
Noida U.P. 201301
Contact no. [protected]; 4322974; 4322975

Kindly confirm on above numbers from your side so that you have better
proof that I HAVE NOT TAKEN ANY CLAIM.

Regards,
Mahendra Singh
[protected]

We had taken insurance policy No. IO283139 for our Mercedes car No. DL9CQ9612 from Bharti AXA. This is a zero risk policy. When this car was sent to T&T Motors limited, they raised a bill of Rs. 176792.00 while insurance company paid Rs. 146708.00 and balance Rs. 30084.00 was paid by us which is against the policy terms.

From : Rallison Electricals Private Limited
[protected]@rallison.com

Hi,
I started investing in Bharati Axa life from January 2010 and my first policy number is[protected] . My Agent Name was Amrita
Guha Basu from CITI Financial. After 3 months I I got a call from BA during end of
april or first week of may, and one of the BA agent told me that you can close your previous policy and start a new policy with
BA, which is better than the previous one and you will get retun the previous policy premium amount which is arount 18000 by
Dec 2010. I can not remember the agent name. But I asked him many times that can you confirm that the previous policy will be
closed, he said yes. And then I invest in another policy in BA and the new policy number is[protected].

After couple of months when I didn't received any policy closing document I called BA customer care and asked regarding the
same they lodged a compliant and after one week I got a call from BA representative his name I believe Bhaskar Roy, and he said
yes your previous policy[protected] will be closed and you will get the money back for that, I asked him to provide a docuent
for that by the time he said he will send it to me but he didn't. Now when I mailed again to BA last week to know the status
they inform me that its not closed.

Please help me to resolve this issue.

Any help from your end will be very much appreciated.

Regards,
Sanjit
cell: [protected]
email- sanjit.[protected]@tcs.com

I am having a car Chevrolet U-VA. The insurance was due on 04.11.2010. I have got call from Landmark insurance company, that they are service provider for renewal of vehicle insurance on 03.10.2010. Theey have briefed me abt the scheme 7 enquire abt certain histories of vehicle & forward the offer through mail. After that tremendous follo-up has been taken to settle the deal. Lastly i have handover the cheque to their local representive Mr. Vijay. . Also I have received a policy papers & renewation details on time.
Last month I had an acciedent of my car. I have approched to the insurance company (Bharti AXA) as per procedure through the authorized dealer. Also handover all the policy & acciedent details. Inspector has examined the car & given the approval for repairing. the amount was near abt 33500 INR. Pl note that during the same I had conversation with inspector regarding Nil depreciation scheme as discussed with you during policy renewal. After completion of repair work, suddenly I have got call from Mr. Desai of Bharti AXA that he is going to forward my claim to head office for reverification. After asking abt which type of verification?, he has told me that you have renew the policy by claiming for no claim bonus. (He has confirmed with my earlier insurance company & got this information). I really surprised that why they are verifying now?
Does it mean that when they are doing marketing for their company, they are considering their customer as Loyal (as during renewal they are verifying this earlier vehicle history with customer & they are believing on customer at that time!), but when we are trying to take the benifit of insurance, they will verify everything (with earlier insurance company also).
See, presently I am having 2 Cars & 2 Two wheelers with me & as I am a service man, its difficult for me to recollect all the memories & to ensure the vehicle history is correct.
(My claim no is C0065310 Dated: 02.12.2010). pl note that from last 15 days no one from your company or from bharti AXA has try to contact me after so many follow-ups.
Looking forward to get help from your side.

Dear Sir

My P.F a/c no.MH/48185/26994 , as per the information from your site it shows that my settlement has been done to my a/c on 30/10/2010 , but it has yet not been credited in my account till date .
I request you to look in the matter and take neccessary steps to get it done as early as possible.


Thanks & Regards
Biju Chandran
[protected]

I have bought Bharti-AXA ULIP plan in year 2007 and paid only one primium Rs.30,000/-. Thereafter due to some personal issues, I did not pay anything.
The company is not paying me back the invested amount. This is total harassment .
At least they should pay back my original amount .Repeated calls and query request are still unanswered.

We should sue bharthi-axa for playing with customers. I suggest everyone never go in fro bharathi axa . It is not at all reliable


I want to claim back my invested amount after 3 years

Dear Sir,

I need your attantion to resolve this case. as I am not interested to go with Bharti-AXA Life's insurance plan, and want my amount back whatever I have invested/deposited in Bharti.
As Bharti-AXA is unable to satisfy me with it's services. as Bharti has shown very poor performance in terms of customer satisfaction, resolution of an issue, proper training of advisor/officals.

Thank you!

===========The whole conversation with Bharti-AXA is as below till date=================

Great,
what a response I have received from you, As you know that your company did not commited the mistakes over mistakes within 15 days period as you mentioned; otherwise I definitely return the policy immediatly.
For your kind information, all this was start from first premium's due date (means almost after 30 days) and your company is fully responsible to make this case an issue.


If you haven't red the whole conversation, please read the issue (in blue highlighted text), what I am pasting after the below desired details:-

Policy: Ulip Aspire Life (No.:[protected]
Name: Rajeev Malviya
Date of Birth: 03 Dec 1972
Address: LIG-21, Peoples Public Schools Residential Campus, Bhanpur, Bhopal (MP)
New Address: M-2, 160-C, Samarpana Complex, Indrapuri, Bhopal (MP) 462021
Contact no: [protected]
[protected]@gmail.com

[protected]------xxxxxxxxxxxxxxxx[protected][protected]
I have taken your policy Ulip - Aspire Life (No. :[protected] on September 22, 2008. Due to below reasons, now I am not interested to continue this policy:


[1] The advisor told me on the first meeting that I have to deposit 1500/- as premium amount every month and this policy can be surrender after one year (if required). The amount what I pay will be invested in the Money Market. The surrender value will be the fund value( but the policy said the different thing).

[2] The amount of first cheque in favor of Bharti-AXA life Insurance was of amount Rs.3000 paid by me. The very next day I have to made correction on that cheque for Rs. 4000 (cheque no.[protected] and the premium would be Rs.2000/-.( Its ok, no problem).

[3] The first SMS which I received from Bharti-AXA about the premium was that the amount 2000/- will be deducted from my Bank Account on 9th of the Nov. 2008. Next SMS I received after few days stated the amount is deducted on 2nd of Nov. 2008, please insure the sufficient amount on 2nd of Nov. I left the sufficient amount in my account for the same from 1st to 8th of the month. The 8th was the day for deduction of my credit card's outstanding amount, this happened on time. The very next day the ECS from Bharti –AXA hits the account and got bounced. The surcharge (Rs.281) for the bouncing of ECS was deducted from my bank account. Within next 3-4 days I paid the premium amount through cheque of Rs.2000/-(cheque no.[protected]. The ECS again hit my bank account on 19th of Nov. and again got bounced due to insufficient fund in the account. This time also the surcharge (Rs.281) for the bouncing of ECS was deducted from my bank account. This was not my fault. I went to Bharti-AXA office at M.P.Nagar, Bhopal Branch and asked for the same. The application for adjusting the amount in next premium and also inform to me for the same, I submitted there as per their advised. They assure me for adjustment of the bouncing charges in my premium amount. As per them they forwarded that application toward Headquarter of Bharti-AXA.
This month again I receive the SMS for ensuring the amount in bank of Rs.2000 without any adjustment of bouncing charges.
All the above shows, if you are not showing promptness at the time of receiving the premium amount, how can you show the promptness when I/my family need the surrender /Insurance amount?
Thus, as soon as you receive the mail, please cancel my policy and refund me the amount whatever I have paid in favor of Bharti-AXA (with/without bouncing charges).
The details are as below:-
Policy: Ulip Aspire Life (No.:[protected]
Name: Rajeev Malviya
Date of Birth: 03 Dec 1972
Address: LIG-21, Peoples Public Schools Residential Campus, Bhanpur, Bhopal (MP)
New Address: M-2, 160-C, Samarpana Complex, Indrapuri, Bhopal (MP) 462021
Contact no: [protected]

[protected]------xxxxxxxxxxxxxx[protected][protected]


On Fri, Aug 20, 2010 at 9:53 AM, <Complaints.[protected]@bharti-axalife.com> wrote:


Dear Sir

We refer to your below email dated August 20, 2010 with regards to the captioned policy.

We wish to inform you that we have responded to your concerns vide our letters dated May 25, 2009 (copy attached) and our email dated April 09, 2009.

In view of the above, we request you to elaborate your concerns to enable us further investigate the same.

Further please note that your email address i.e. [protected]@gmail.com is not registered with us.

We request you to provide the below requirements. You can email any two requirements mentioned below:

Your Date of Birth
Address registered with us
Sum Assured
Nominee Details
Premium Amount
Mode of Payment

On receipt of the above requirements we shall register your email address for future correspondence



Regards,
Complaints Resolution Unit


Bharti AXA Life Insurance Company Limited

6th Floor, Unit No 601 & 602, Raheja Titanium,
Off Western Express Highway, Goregaon(E),
Mumbai-400 063,

Tel No:[protected]/43


Rmalviya <[protected]@gmail.com>
20/08/10 04:30 AM Please respond to
[protected]@gmail.com

ToComplaints.[protected]@bharti-axalife.com
cc
SubjectRe: Your Policy[protected]







Hi Team,

Return back to my one year old issue, I need to know that if your advisors/comany made a mistake then to whoom I will have to go for? I want my invested amount back. My whole conversation with your company is as below:-

Is it not a case of 420 ? from your advisor/officials I was missguided from beggining.

Regards!

Rajeev Malviya
BHOPAL
M-2 160-C, Samarpana Complex Indrapuri, Bhopal (MP)


On Wed, Apr 8, 2009 at 2:22 AM, rajeev malviya <[protected]@gmail.com> wrote:
Hi Team,

You have already taken more than three months regarding my issue. As I assume, your company is not interested to solve this issue.
Since I haven’t made any financial lose of the company, I hope your company will return the full amount which I have invested in the name of your company.
Please let me know, how much time it will take to resolve, provide the deadline.
Regards!
On Fri, Mar 20, 2009 at 10:24 AM, <Complaints.[protected]@bharti-axalife.com> wrote:

Dear Sir,

We refer to your mail below and the subequent discussion you had with our executive with regards to your complaint.

We have taken note of your concerns and are reviewing your request . We shall revert to you shortly.

We thank you for your patience and cooperation.

Yours Sincerely
Swati Shetty

Service Quality - Complaints Unit
Bharti AXA Life Insurance Company Limited 2nd Floor, Hi Tech Plaza,
Near Ahura Center
Mahakali Caves Road,
Andheri (E),
Mumbai 400093





rajeev malviya <[protected]@gmail.com>
19/03/09 11:58 AM
ToComplaints.[protected]@bharti-axalife.com
cc
SubjectRe: Your Policy[protected]










Hi,

I am still waiting for your response regarding my issue.......

hope it will not take more time....

Thanks....

On Sat, Feb 28, 2009 at 5:21 AM, rajeev malviya <[protected]@gmail.com> wrote:
Hi,

As one month is going to over. I haven't got reply from you about the decision on my issue. Please do the needfull as soon as possible. So, that I can take further decision on this issue.

Again,I am requesting you Please do the next correspondence at the following mailing address:
RAJEEV MALVIYA
c/o P.D.MALVIYA
M-2, 160-C, SAMARPANA COMPLEX
INDRAPURI, BHOPAL (MP)
PIN-4612021

Thanks!


On 2/5/09, rajeev malviya <[protected]@gmail.com> wrote:
Hi,

Please find the attached copy of scaned Bank Statement.

Thank you for response!


On Wed, Feb 4, 2009 at 2:21 AM, rajeev malviya <[protected]@gmail.com> wrote:
Hi,

I have received your hard copy of a letter stated the policy is lapse and can not be cancelled due receiving the request after 15 days of dispatching the policy. As this letter says that the amount I have paid to you as a premium amount can not be returned.
I want to clear one thing that that was the condition If I was not satisfied with the policy but here the issue is different, I was agreed at that time, deposited the premium, but the proper response was not received from the operation department (due to ECS and non-adjustment of bouncing charges) and finally now I am not interested to continue the policy.
This is the case of lake of service. Here the customer has not committed a mistake, this is a case in which company has committed the mistake, this is a different case and hope in this type of cases the senior authority have rights to return the money.
You better understand that bouncing of any cheque /ECS spoils the image of the customer to the bank for any further loan. Since I am going to take a home loan, this bouncing will affect the loan amount and procedure too.
This is a kind request to you that you will take the decision in my favour, so that I and my social circle will be interested to take your policy without any hesitation. Hope you will prove yourself as a good organization, which is more interested in customer satisfaction not the only profit making company.

I am requesting you Please do the next correspondence at the following mailing address:
RAJEEV MALVIYA
c/o P.D.MALVIYA
M-2, 160-C, SAMARPANA COMPLEX
INDRAPURI, BHOPAL (MP)
PIN-4612021

Regards!
RAJEEV MALVIYA

On Thu, Jan 22, 2009 at 9:01 AM, <Complaints.[protected]@bharti-axalife.com> wrote:

Dear Mr. Rajeev,

We acknowledge receipt of your below mail.

We have taken note of your concerns and request you to provide us time to investigate the matter. We shall revert to you shortly.

Best Regards

Service Quality - Complaints Unit
Bharti AXA Life Insurance Company Limited
2nd Floor, Hi Tech Plaza,
Near Ahura Center
Mahakali Caves Road,
Andheri (E),
Mumbai 400059

Tel No : +[protected]/2/3/4
Fax No : +[protected]
Email : Complaints.[protected]@bharti-axalife.com
___________________________________

Customer Care Numbers :
Airtel[protected]
BSNL[protected], Toll free[protected]
Toll free[protected] Airtel, BPL, Spice & Shyam Tel
SMS - 56677


rajeev malviya <[protected]@gmail.com>
21/01/09 12:54 PM
To"Complaints.[protected]@bharti-axalife.com" <Complaints.[protected]@bharti-axalife.com>
ccrajeevmalviya.[protected]@gmail.com
SubjectRe: Your Policy[protected]











Hi,

Please find the attached Bank statement required by you. Since the amount is invested in the Bharti-AXA and the charges against bouncing the ECS is valuable for me. This is the first time in my whole life when any surcharge is charged by bank against bouncing the ECS.

It also breaks my image with the bank which is required to take any loan in the near future.

If you wish, Please deposit all the bouncing charges in my bank account, so the image will be remain unaffected.

Wish you a very best wishes.


On Thu, Jan 1, 2009 at 7:09 AM, rajeev malviya <[protected]@gmail.com> wrote:
Hi Team,
Bharti-AXA,

Thanks to unsubscribe from ECS Mode.

Since your company not able to take me in the confidance from the beggining of the Policy.Please cancel my policy [Ulip-Aspire Life (No. :[protected]] as soon as possible and inform me for the same.
Also, Return the money invested by me as premium amount for this policy (with/without the bouncing charges charged by bank on me).

Hope this will be done within 15 days of the this month(January 2009).
The new Address for mailing:

Rajeev Malviya C/0 Mr. P.D.Malviya
M-2,160-C, Samarpana Complex,
IndraPuri, Bhopal (MP) 462021
Mob: [protected]

Thanks.








[protected] Forwarded message[protected]
From: rajeev malviya <[protected]@gmail.com>
Date: Dec 24, 2008 12:27 PM
Subject: Re: Your Policy[protected]
To: "Complaints.[protected]@bharti-axalife.com" <Complaints.[protected]@bharti-axalife.com>


Hi,

As I have already asked to you for cancelling my policy. Still the ECS hits my bank account and got bounced and surcharge is deducted from my bank account.
This is your liability to pay this amount.

Again, Please cancel my policy. This is a last request by me. No ECS will be allowed to hit my bank account next time.

Thanks!



Rajeev Malviya
M-2, 160-C, Samarpana Complex, Indrapuri,Bhopal (MP)462021


On Tue, Dec 16, 2008 at 2:47 AM, rajeev malviya <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Complaints.[protected]@bharti-axalife.com <Complaints.[protected]@bharti-axalife.com>
Date: Dec 16, 2008 11:18 AM
Subject: Your Policy[protected]
To: rajeev malviya <[protected]@gmail.com>


Dear Sir

We acknowledge receipt of your below mail.

We have taken note of your concerns and request you to provide us time to investigate the matter. We shall revert to you shortly.

Best Regards

Service Quality - Complaints Unit
Bharti AXA Life Insurance Company Limited
2nd Floor, Hi Tech Plaza,
Near Ahura Center
Mahakali Caves Road,
Andheri (E),
Mumbai 400059

Tel No : +[protected]/2/3/4
Fax No : +[protected]
Email : Complaints.[protected]@bharti-axalife.com
___________________________________

Customer Care Numbers :
Airtel[protected]
BSNL[protected], Toll free[protected]
Toll free[protected] Airtel, BPL, Spice & Shyam Tel
SMS - 56677
"rajeev malviya" <[protected]@gmail.com>
11/12/08 09:41 PM
[protected]@bharti-axalife.com
cc
SubjectUnsatisfied with your services, Please cancel the Policy:[protected]











Manager Operation,
Bharti-AXA life Insurance,


I have taken your policy Ulip - Aspire Life (No. :[protected] on September 22, 2009. Due to below reasons, now I am not interested to continue this policy:

[1] The advisor told me on the first meeting that I have to deposit 1500/- as premium amount every month and this policy can be surrender after one year (if required). The amount what I pay will be invested in the Money Market. The surrender value will be the fund value( but the policy said the different thing).

[2] The amount of first cheque in favor of Bharti-AXA life Insurance was of amount Rs.3000 paid by me. The very next day I have to made correction on that cheque for Rs. 4000 (cheque no.[protected] and the premium would be Rs.2000/-.( Its ok, no problem).
[3] The first SMS which I received from Bharti-AXA about the premium was that the amount 2000/- will be deducted from my Bank Account on 9th of the Nov. 2008. Next SMS I received after few days stated the amount is deducted on 2nd of Nov. 2008, please insure the sufficient amount on 2nd of Nov. I left the sufficient amount in my account for the same from 1st to 8th of the month. The 8th was the day for deduction of my credit card's outstanding amount, this happened on time. The very next day the ECS from Bharti –AXA hits the account and got bounced. The surcharge (Rs.281) for the bouncing of ECS was deducted from my bank account. Within next 3-4 days I paid the premium amount through cheque of Rs.2000/-(cheque no.[protected]. The ECS again hit my bank account on 19th of Nov. and again got bounced due to insufficient fund in the account. This time also the surcharge (Rs.281) for the bouncing of ECS was deducted from my bank account. This was not my fault. I went to Bharti-AXA office at M.P.Nagar, Bhopal Branch and asked for the same. The application for adjusting the amount in next premium and also inform to me for the same, I submitted there as per their advised. They assure me for adjustment of the bouncing charges in my premium amount. As per them they forwarded that application toward Headquarter of Bharti-AXA.
This month again I receive the SMS for ensuring the amount in bank of Rs.2000 without any adjustment of bouncing charges.
All the above shows, if you are not showing promptness at the time of receiving the premium amount, how can you show the promptness when I/my family need the surrender /Insurance amount?
Thus, as soon as you receive the mail, please cancel my policy and refund me the amount whatever I have paid in favor of Bharti-AXA (with/without bouncing charges).
The details are as below:-
Policy: Ulip Aspire Life (No.:[protected]
Name: Rajeev Malviya
Date of Birth: 03 Dec 1972
Address: LIG-21, Peoples Public Schools Residential Campus, Bhanpur, Bhopal (MP)
New Address: M-2, 160-C, Samarpana Complex, Indrapuri, Bhopal (MP) 462021
Contact no: [protected]

I am sick n tired of calling your call center to resolve my query [4 times already – they don’t maintain any record what so ever]; I AM NOT SATISFAIED WITH THE SERVAYERS DECISION OF NOT GIVING COMPLETE CLAIM.
YOUR SERVAYERS ARE MAKING THIS PROCESS A GREAT HASSEL. Since 5 years you are making money from me – now at the time of claim you people making my life hell………….!!!!!!!!!!

I think nobody should take bharti axa insurance because at the time of sale of policy and renewal people are very generous and humble but once money taken .

NO BODY READY TO LISTEN TO CUSTOMER.

Your surveyor ALOK KUMAR [ ARROGENT / HAVING BIG TIME ATTITUDE / NON COPORATIVE / DON’T UNDERSTAND IMPORTENCE OF TIME.

RECENT COMPLINT NUMBER [[protected]] MY car number is DL3CAA 7028

policy no[protected],mr.vikramjit dube he is in new delhi branch his number is [protected]/[protected] gives me false information about this policy last 2 months he is unable to send me my policy document &now a days he was not receive my phone he is cheater,&when he pick up my call he change his name asSANDEEP KUMAR,i withadraw a policy of RS 30,000 he told me this is 3 years policy but actually this 25 years polict &after completion of 3 years u will get 1,96,503

Doctor examine my lip on Thursday and suggest a small surgery. I am applied for cashless claim and I am submitted my document for 2-3 days and follow your rep. at every 30 minutes.

But in the end of i.e Saturday,third day they deny to serve me.



I want a detail feedback why my surgery not covered under this policy.

Respected Sir,
I left Bharti AXA Life Insurance com ( Kyd Street Kolkata Branch) on the month of May 2009 and filled up my PF withdrawal form in the month of Sep 2009 after several followup with the HR i got information that they can not return my PF amount as there is some outstanding with my company. And after full and final settlement they will proceed my PF.
So, Finally I have Cleared my Full and Final Settlement in the month of Aug 2010 and till they not send my PF Claim to PF office.

Please do the needful..
Rajiv Kumar Jha
+ 91 [protected]
Mail : [protected]@yahoo.co.in

I am attaching my details.

State : Maharastra
Office : Bandra
Estabishment Code : 48185
E.Code : 18200

I am holding Bharti AXA Life Insurnace Company Ltd, proposal Receipt No. 229072, dated 28/1/2008, Rs.4,000-00, against cheque no. 257722, 28/1/2008 of Indian Bank and that too was cleared from my account in month Jan, 08 itself. I feel cheated.
I was promised that the policy documents shall be delivered within 4 working days time along with Credit card of ABN Amro Bank. But nothing has come forward positive. Your agent Licence No. as shown on the receipt is INB/233.

Hi All

I was contacted by an insurance claiming to be working with Bharti Axa by the name of Sunil Singhal his contact number is [protected] and email id sunil.[protected]@in.com

He offered to give the Smart Health High Deductables medical policy to my parents and I agreed to take the same. He asked for photographs/age proof/existing med policy and cheque worth Rs. 4500/- each for them for a policy of Rs 2 lac each individually.

I issued a crossed cheque of Rs 4500/- each in the name of Bharti Axa General Insurance with the below mentioned details:

Bank - HDFC Bank Ltd
Cheque Number - 217338 and 217339
Amount - INR 4500/- each
Issued By - Mohit Piplani

The policies were to be issued in the name of my parents:
Anil Piplani
Sneh Lata Piplani
After giving all the documents and cheques I contacted him and was told that the policies cannot be issued and that my documents would be returned within a week. Now today morning upon checking my bank account I have noticed that the cheques have been encashed. I again contacted the agent who now says that the cheques would obviously be enchashed but I will get a refund in due time.

This is completely unacceptable and a fraud done and does not say to much about Bharti Axa to be associated with people like this. I want action to be taken against him and my money returned on urgent basis.

I registered a complaint with Bharti Axa helpline; the complaint number for the same is:[protected]

Awaiting your quick response.

Address:
R 544 New Rajinder Nagar
Shankar Road
New Delhi - 110060

MOHIT PIPLANI
Associate Account Manager · Ad Sales
Turner International India Pvt Ltd.
T : +[protected] F : +[protected] / 06 M : +[protected]
http://www.www.hbosouthasia.com/

Dear Sir
I have a policy of bharti axa life insurance (pol. No.[protected]. Officers of bharti axa by who deal with me are madam vandana from Chandigarh and onkar singh from Patiala. They told me that this policy is 5 year and 30000 rs. Per year according to written agreement and gave me interest of 10 to 12 % per annum and after 5 year your all money will be double , on natural death you can claim money of 300000, and on accident you can claim 600000 rs., medical claim per year 200000 rs. And also they told which money you invest our company we gave you detail of that money as written agreement, and according to policy plan the installment of 30000 rs. Per annum is up to 5 years only and the all benefits of policy I can take up to 25 years and also get back my all money with interest of 10% to 12% but the policy benefits are remain for 25 years.
But when I get written agreement from the company, all term and conditions are opposite according to the company oral conditions. According to written agreement I can’t get any medical claims, they also drop my interest 12% to 7 % no fund allocations and did not show fund values and terms of installment also increase from 5 years to 25 years
Madam Vandana and Mr. Onkar back stub me. I take this policy for the name of Airtel Company but this officers get the airtel company name down. When I contact with customer care on [protected], I feel that I am cheated by both officer’s madam vandana ([protected]) and Mr. Onkar ([protected]). I also have the rough page written by onkar singh.
Now I want to take my policy back because all terms are opposite. Please help me for take my policy back, also gave suitable punishment to that officer they can’t cheat with other persons I shall be very thankful to you.

Jasvinder Singh
Mobile no.[protected]

Dear Sir,

This is to bring into ur notice that here in our company bharti axa life ins. co. ltd. we have tie up with overnite courier services.But we can't get any facility from our courier vendor.

Beacuse the attitude of the courier boy & incharge mr. parveen is very rude.The courier cut off timings is 6:30. after that the courier boy has comes for pick 5:45.In that case mostly we have to sent our courier by our house keeping staff in overnite courier office.

In our 50% cases we are facing courier delivery problem & if we call up in overnite local office then they can't give any positive revert & proper resolution for our query.

So kindly requesting u pls intervene.Awating for positive reply.

Dear Sir,
I take one pension policy from Bharti Axa life insurace company Ltd.I invested in this company Dream Life Pension Plus plan on dt-04/05/2010.But after two month past away I am not received my document on your behalf regarding above said policy to till date. I am regular callcustomer care want to know about my policy document status, but they are not giving me positive response. After several times calling in customer care they had provide me Overnight courier pod no.[protected] and said to me call him. I am not satisfy of company service. I alredy give to company policy cancellation request but they not refund my money.Please help me refunding my money My documents details are given below:-
Policy No-:[protected]
Cheque No-128397
Date:-04/05/2010
Amount:-12000

Thanks & Regards
JITENDER KUMAR
H.No F-441Harijan Mohalla Harijan Chopal
V & P.O New Delhi-110030
contact no.[protected]

I have received call from Bharti AXA for Policy(Bharti AXA Life Aspire Life Plus).
During describe about the policy they have said "you are few of them who will get offer with this policy" and they offered me to install Airtel tower at home and they will pay you 7500 per month and within 7 days whole process will complete.
But I have received policy one month later as well as they didn't give me any offer yet.They called me from Noida office from following Number:

1.[protected]
2.[protected]
3.[protected] (mobile no)
(Name of Person: Prashant, Vikas and Rajesh) and in pune the marketing guy who came to me his name is Tushar.
All are Bharti AXA employee who sold policy by fraud.even more last three month i regularly call they always says next week tower will install after one month they said they will send you courier regarding tower and you have to sign on it and send back to us.
Now three month happened and today when i called they are not talking about any offer the person who is totally diverting conversation of offer and say i call u back but they never call back ...when i push lot then they and said me "jo complain karna hai kar do" maine aapse koi baat nahi ki.."

I really want to sue on them as well as AXA company please tell me what to do?
My policy Number is
[protected]

My Name is: Javed Khan
Email:[protected]@gmail.com

Please help me.