boAt Complaints & Reviews

I orderd my boat rockerz 550 sunburn edition and its not dispatching

I am staying in a pg hostel. Me and my roommate were using same head phones airdopes 131 while connecting with mobile device my headphones connecting to his device and his head phones some time connecting to my device. Its too Irritating. I can use my head phone. It's feels like I have bought the worst product. Do something or else change my product.

I had ordered Boat Bassheads 100 Pink from the official website of Boat on 11th April 2022. The delivery date was 19th then postponed to 21st, then to 24th. Finally after complaining about the same multiple times to the executive over the phone, I received the product on 24th April. But as soon as I opened the packet, I was stunningly surprised to see that the product is missing from the original box. After clearly examining the packet, I saw that the box had been tampered with as it was torn on one side.
I am very dissapointed by the delivery and the service of the company.

Order ID: 1848974_BGGN369804

I have raised a warranty claim request for my boAt Rockerz 255F Pro Bluetooth Headset (ticket No 2244142) on 10th April 2021. The item was picked up on 12th April 2021 by blue dart courier via way bill number [protected]. After pickup, the item reached to their service centre on 14th April 2021. Since then there is not even a single update from the boat team about my product even after multiple complaints through phone and email. I expected a delay due to the covid pandemic but the delay is getting very long. They are taking customers for granted and could not even consider providing an update over the ticket. They disconnect my call right after I clearly explain my issue due to which I have to explain everything again. After several phone calls, I got to know that my ticket number has been closed without replacing my product.

Then as informed by the customer care executive they told me to get the acknowledgement receipt for pick up from blue dart. When I called blue dart they told me that the acknowledgement receipt/details of the way bill had been erased from their database. But the pickup was done under blue dart waybill number [protected] on 12th April 2021 and the same has also been intimated through my email id by Imagine Marketing Private limited on 12th April 2021. I am having the tracking details of blue dart which I already saved earlier and the screen shot of the same has been attached through this email for your kind reference. My product was delivered to your hub in Goregaon Jogeshwari Etail on 14th April 2021.

I want to get a refund because it has been more than one year since they took my headset and they are not considering my difficulty with my situation without that headset. They are just keeping the customers wait and forget their hard-earned money. These kinds of companies should be banned from India. Which I think can improve our quality of life, or please take strong action against such brands and help people live their life happily.

Regards
Vijay Anand P
[protected]

On 22nd april i generated a ticket id for my boat rockerz red 550 ticket id is 20642271. On the same day my request is approved..on same day my product is also picked up...on the same day i got my status as "The product picked up from you has been inwarded at our service hub and is in testing phase now. It usually takes 2 business days to complete.
Note : The replacement product colour would be subject to the availability of the stocks." And on the same day i got status also as i will be delivered a replacement product after 5 days.when they give me tracking link for the same, then that link shows the tracking for my already picked up product to ware house..Now what to do...when it will reached to ware house my case will be closed!! Please help me

I received my warranty replacement of boat airdopes 121 v2 from boat at 10th april, 2022, my ticket no. Is is 20372614.
But when I opened the box i just got an empty case without the earphones inside.
I have emailed them two times and even called through customer care number, then also they haven't yet resolved my problem.

Hi
I ordered a Boat rockerz 255 headset on 24th Aug 2021(ORDER NUM: 717836) and it got rejected on 31st Aug by BLUE DART courier due to no reason. I didn't even get a single call from them regarding delivery but the tracking number shows the order canceled. Tracking number for order 717836 is [protected]. I called customer service many times but there is no response so kindly do the needful for my refund. Nearly i called 50 times to 75 times and 10 to 15 mail communications but nothing happened.

I placed an order of Boat Airdopes 121 v2 on 10th March 2022. The amount got debited but the order didn't get reflected in the orders section of the boat website. Even after repeated calls, the refund is not received yet. Please get this issue resolved at the earliest.

My left side aurdopes stopped working

My order is delay by 4 days, also there is no further update from BOAT regarding when the order will actually be delivered.

No day-to-day mails / messages are sent as a part of communication.

I need the product on a priority basis.

Today was my order delivery date, still now i cant received my order product, i also do payment first. What can i do now!!

Hi,
My name is Jyotsna C and I purchased boAt Rockerz 255 in-Ear Earphones with 8 Hours Battery, IPX5, Bluetooth V5.0 and Voice Assistant(Blue Ocean) | B07T8GQV54 (B07T8GQV54 HSN:8517629) from amazon on 5th november 2021. It malfunctioned by February 2022 and I gave it to a nearby boat authorised service centre as per instructions. I received an email saying that my complaint has been resolved and the ticket is closed. but till today, almost 2 months after giving my earphones for repair, I have not received my replacement. When I contacted the customer care, they informed me that I will receive the replacement from the service centre. The service centre is saying that they haven't received any replacement product in my name and their duty is only to collect the replacement item. Further, they have informed us that they are closing down.
Then I emailed the grievance redressal contact, [protected]@imaginemarketingindia.com and apart from pointing fingers at service centre, my issue was not resolved.
So it has been tiresome work to get a replacement for a faulty product which is well within the warranty period from BoAT. I havent received my replacement yet eventhough it is still in warranty period neither they have given a refund.The heights o[censored]nprofessionalism is unparalleled, from customer service to service centre partners. I am attaching the copy of my invoice and forwarding the mail which has been sent to you by the service centre. Kindly go through them and please do the needful.
I hope that you will resolve the issue

Hi,
My name is Jyotsna C and I purchased boAt Rockerz 255 in-Ear Earphones with 8 Hours Battery, IPX5, Bluetooth V5.0 and Voice Assistant(Blue Ocean) | B07T8GQV54 (B07T8GQV54 HSN:8517629) from amazon on 5th november 2021. It malfunctioned by February 2022 and I gave it to a nearby boat authorised service centre as per instructions. I received an email saying that my complaint has been resolved and the ticket is closed. but till today, almost 2 months after giving my earphones for repair, I have not received my replacement. When I contacted the customer care, they informed me that I will receive the replacement from the service centre. The service centre is saying that they haven't received any replacement product in my name and their duty is only to collect the replacement item. Further, they have informed us that they are closing down.
Then I emailed the grievance redressal contact itcare.[protected]@gmail.com and apart from pointing fingers at service centre, my issue was not resolved.
So it has been tiresome work to get a replacement for a faulty product which is well within the warranty period from BoAT. If you can not carry out a replacement, at least try to give a refund. The heights o[censored]nprofessionalism is unparalleled, from customer service to service centre partners. I am attaching the copy of my invoice and forwarding the mail which has been sent to you by the service centre. Kindly go through them and please do the needful.
I hope that you will resolve the issue with professionalism,

Payment made via gpay, but order not placed.

Money deducted from my bank account.

Kindly refund my money

My boat 131 tws are not dispatched from many days my order id is 1865889 no support from customer care please give some solution

One Airdop is not working

I have ordered boat Basshead 103 earphone on 15 April and first they show the estimate delivery on 19 April and after that they extended the delivery date on 20 April. I also sent an email but not responded yet. As a Indian citizen this is my responsibility to share it with everyone that do not buy any product from boat official website becos they are very slow at responding customer issues and they must be expose on social media. Thanks

At first, i bought avaante 550 bar from boat and got a torn packaging. i raised a replacement order, then I have received wrong replacement product with avante 500 bar inside. Surprisingly, the bills, the packaging details all got 550 written on it but inside the box there is 550 bar which is much cheaper than my original product. I ordered Avante bar 550 and got as my replacement avante bar 500.
This is so much annoying. Now when i am going for a replacement option, it is showing no products available for return.
Now what should I do with the avante 500? i have paid for the 550 bar. I received the replacement order today morning(sunday) with a wrong product that is 500 bar in it. Kindly take my complain to higher authorities.

Hey,
Bhavya this side, being a frequent customer, i purchased boAt Airdopes 131 (Black) recently, there were pairing issues frequently, but now the right side has completely stopped working. The product is still under 1year warranty.
The company officials are requested to take appropriate action.
In hope of a positive response.

Bhavya
[protected]@gmail.com...

I have a complaint/service ticket number 20429413 for my boat rockerz 333 Navy Blue blutooth earphone replacement becz it's not working. So pick up done and post that I got below messages:

Dear customer,

We are happy to inform you that for your service ticket number 20429413, we have dispatched the replacement product unit by Delhivery having tracking number[protected]. It would take approximately 5-7 days to reach at your door step.

In case of any queries, you can chat with us on the whatsapp number +91 [protected] or call us on +91-[protected]. You can also email us at [protected]@imaginemarketingindia.com.

Thank you,
Team boAt

And today[protected] I got message stating

Dear customer,

Your replacement product is out for delivery to your registered address. Please be available at your address to collect the same.

In case of any queries, you can chat with us on the whatsapp number +91 [protected] or call us on +91-[protected]. You can also email us at [protected]@imaginemarketingindia.com. - Team boAt

Dear customer,

We are pleased to inform you that your replacement product has been delivered to your registered address.

In case of any queries, you can chat with us on the whatsapp number +91 [protected] or call us on +91-[protected]. You can also email us at [protected]@imaginemarketingindia.com. - Team boAt

Today afternoon got message UR REPLACEMENT PRODUCT HAS BEEN DELIVERED TO UR REGISTERED ADDRESS BUT NO ONE CAME FOR DELIVERY.

Kindly can you help me on this ON PRIORITY.

Regards
Saubhagya Ranjan Mohapatra
[protected], [protected]