Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Consumer No.[protected] Please note that I have paid your Bill dt.25.09.14 for Rs.4296.00 for Security Deposit of Exra Load 1.3 KW for 1 Ton A.C. Installation on dt 26.09.14, But I have not yet received any response from your end. & No inspection is done. I require a certificate from you for approval of installation of A.C. 1 Ton for Installation. You are requested to send your approval as early & possible Regards, Jagdish Prasad Sanghai Consumer No.[protected]

Dear Sir, This is to bring to your notice that CESC has over billed us in the month of July 2014. To make a complaint my father went to CESC Head Office in Chowringhee and reported the matter. He requested them to check the meter if it has gone faulty. On 21-Jun-14 due to some reason there was fire caught in meter room which was notified to CESC and later they installed in wire from main. After several follow ups one fine day, 3 days before Durga Puja 2 Meter Inspector visited us to check the meter. They carried out their checks and went back saying that we will get to hear from CESC office on the report prepared by them after festival. When we did not hear from them my father again went to the office and spoke to the same officer who assists on excess billing issue. He informed my father that he had not received any report from the meter inspection cell and therefore we will have to wait for some more days. He even said that he will call and notify us as soon as he get the information but did not called till date. By then it was time for next bill however we did not receive any sort of communication from CESC at all. On 13-Oct-14 when we were out to visit a Holy Shrine in Ajmer few CESC officers came and disconnected our meter stating that we did not pay our bill since July 2014. They handed over the seizure letter to our neighbor and left with our meter. As you must have known by now why we did not pay our bill as it was incorrect. The bill was 10 times higher than our regular monthly bill and therefore paying something unexpected was not feasible by us. This act by CESC not only took away the electricity from our house but also brought down my father's image in the locality. We are not rich but respected because of my father's humbleness. Till date we have never failed to pay any bill in time and this was one such instance where we did not clear the bill keeping CESC notified of excess billing. When we returned on 17-Oct-14 we found a letter from them stating that they found our meter tampered and as per the Assessing Officer they have imposed a fine of 44, 000/- on us and a hearing is scheduled on 28-Oct-14. The letter left us in shock. This was something that we will never think of doing in our dream and now we are being held as thieves. Without taking any rest my father went to the CESC office and met the same officer in-charge who denied to listen to him and asked to meet the person in the letter on the scheduled date. We are in total fix and see no justice. We are being cheated by all. Not sure whether they actually found our meter tampered or they are cooking stories to extract money from consumers. We hardly look at our meter any day as the key to the meter room is kept in the Mosque (adjacent to our building) for CESC officer who comes to record monthly reading. Both Mosque and our building is owned by Calcutta Muslim Orphanage so no tenant disagrees in keeping the meter room key at a common place. I am the only son and the only earning member in the family. I am an IT Engineer and is posted in Hyderabad. I will be in Kolkata next week. Please advice me what steps should I take to counter this issue? I am not paying the excess bill or the fined amount as I know I am not guilt. I have attached a latest copy bill which is in my father's name. You can reach me on the below mobile number for any clarifications or suggestions. Looking forward to your kind help and support. Regards, Asif Iqbal +[protected]

Dear sir, i got offer letter by cesc, REF NO: 03/12207/14, calcutta central district 15/1 chowringee square kol 700069, but my address come 45/H/6 Tiljala rd kol 46 intead of 42/f tiljala rd kol 46. I went to cesc office and had a complaint with docket no[protected]. Though the show scan document has right address even the are not making my address change saying apply for fresha.[protected]

Dear Sir, Please go through the average consumption against consumer no: [protected] & see the consumption against billing for the month Sep 2014. However, I am paying this bill by the due date but excess billing amount should be adjusted as earliest in future bill. This is the right place to mention that no one is responding on phone no : [protected] printed on your bill to hear the complain. With Regards, Ajay Kumar Jaiswal Propritor Balaji Medicos email : [protected]@gmail.com

Dear sir, This is to bring to your notice with high importance I Moon Moon kundu having consumer no -[protected], consumer id - [protected] that I m receiving abnormal electricity bills for the last consecutive four months this is being going on for a while now so I will request you to pay attention to this to the problem that I m facing with whereas I don’t you to get this kind of electricity bills before if you kindly check my last four months electricity bills for the month of (june, july, sep, oct ) that will give you an impression of the abnormal way I am charged and being a consumer this Is not at all satisfactory and expected . I demand a checking of my electricity meter and as per your electric meter reader insisted and recommended us to get a testing done on the meter as he suspects there might be a damage or the meter might have gone faulty so I will kindly request you to get my meter tested and checked and as soon as possible by your engineer and I hope and expect an action plan will be taken very soon and this will be resolved at the earliest . Here is my phone no before sending an engineer please do call me in the above mentioned no [protected] prior to my availability of time slots Regards, Moon Moon kundu s-25 baishnabghata patuli township Kolkata – 700094

Dear Sir, I am writing this email note to you as we are unable to get on line payment system that was in working condition until we paid our last CESC bill for our flat at Calcutta South City residence bill dated 07/03/'14, bill paid on line dated 05/052014.. Please note we the owner of the flat No. 14, in Tower 3, South City Residence, 375 Prince Anwar Shah Road, Kolkata 700068. Bill customer no. [protected] name Sakuntala Dutta, payment done from HDFC Bank a/c reference no 19154695 transaction date 05/05/14 amount Rs.1362.00. We came to know later on that the electricity line was disconnected when my brother in law who lives in London went to our flat to stay for his holiday for two weeks in August this year. Still we do not know why the line was disconnected for no reason. We were never defaulter in bill payment from London that was available to us on line. We sent a letter to the Customer Relation Officer of the CESC Office at 6 Mandeville Gardens, Kolkata 700019 to enquire why we are unable to get connected to our on line service and not getting any further bills that needs to be paid. More over the line is still disconnected. The letter was posted as a registered letter from London but till to date we did not get any reply from the CESC Office. We would be grateful to you if you kindly find out what is going on. Thanks. Dr. S. N. Dutta & Mrs. Sakuntala Dutta

To, The Senior Commercial Executive, Datet-13/10/2014 South West Regional Office, “ CHATTERJEE VILLA” P-18, Taratala Road, 227A, MOTI LAL GUPTA ROAD, Kolkata-700 088 FLAT NO-3B, 3RD Floor, KOLKATA – 700 008 ( L/P- 109/7) Dear Sir, Sub : INFORMATION WITH RESPECT TO Consumer no - [protected]. The undersigned, request you to note that the Bill amount is coming around Rs.3900 which is very high based on consumption. Below are details Name : H K Shawney, Consumer Number: [protected], Mobile No: [protected] Can you please check the meter for any kind of fault and take necessary corrective actions. Thanks in Advance.

To, The Senior Commercial Executive, Dt-13/10/2014 South West Regional Office, “ CHATTERJEE VILLA” P-18, Taratalla Road, 227A, MOTI LAL GUPTA ROAD, Kolkata-700 088 FLAT NO-3B, 3RD Floor, KOLKATA – 700 008 ( L/P- 109/7) Dear Sir, Sub : INFORMATION WITH RESPECT TO Consumer no - [protected] The undersigned, request your to note that the Meter no 3835649 which was installed in the the above mentioned flat it appears to be dead and it has been observed by me on 12/10/2014 This is for your information and necessary action. Thanking you’ Very truly yours SEKHAR DEY ( Cell No- [protected])

Hi, I am seeing that the Bill amount is coming around Rs.1500 which is very high based on lur consumption. C Below are my details Name : Prabhat Mukherjee Consumer Number: [protected] Mobile No: [protected] Can you please recheck the same and take necessary corrective actions. Thanks in Advance Prabhat Mukherjee

Dear sir, This is again my bill unit is nil( as per SEP. 2014 Bill ) but my meter reading is continuously increased 100 unit/month wise and Your officer was assured me for all issue will resolve in next month Bill. Pl. Check your bill and sent the correct bill because I am unable to pay Accumulated bill. My details are given below Name-Vinod Choudhary Consumer No.-[protected] Address-BL-E;GR-FR;FL-G-16 100/1 G.T.ROAD(W) (RISHRA) LP-22/19 HOOGHLY 712248 Mobile No.-[protected] Email [protected]@yahoo.com

Dear Sir/Madam, My name is-Suman Chatterjee Address:5 No Dr.P.T Laha Street, Rishra, Hooghly.Shristri Appartment, 2nd Floor, Pin-712248. My Consumer no is-[protected]. Register Mobile no-[protected] E mail id:suman.[protected]@gmail.com I use to pay my CESC bill through Net Banking, but unfortunately i can't get any payment confirmation SMS or any E mail till this month. Apart from that payment confirmation i got every type of message like bill generation, Bill information. Requesting you to keep a small attention to me & please revert a payment confirmation sms/mail. I have an another request to you that i don't know that what ever my email id is register to CESC or not.If it is not so please register my above mention email id on CESC there after i can get payment confirmation mail at least.

Respected Sir, This is to inform you that the electrical pool in front of my house is bent down for about 2ft. on my house side which may cause an seviour accident.My consumer no. is [protected] & LP. no. is 132/5/47/3. So please take an urgent action over it. It's very urgent & so please take action. Thanking You... Yours faithfully, Mr. Madhusudan Das. Ph.No. [protected].

Dear Sir, The following CESC connection meter stop from last 10days automatically. Therefore request to check and verify with resolve as early as possible. CUST ID: [protected] CONSUMER NO. [protected] NAME : MR HARINARAYAN SETT ADD: 101 DHARMATALA LANE, PO- HIND MOTOR, HOOGLY POLL NO. 29/9/5 CONTANCT NO : [protected] &[protected] WAITING FOR YOUR POSITIVE REPLY FOR HN.SETT REGARDS SANDIP PAL [protected]

Dear Sir, The reference number of my new connection is 14/15022/14(513). I have submitted MASD bill along with other document like test form etc by 9th Sep 2014, but still I have not received my new electricity connection at my new premises yet. So can you please guide me how to proceed with this. Best Regards Rupal Naskar Kundu Mahadevpur Jalkal Po - Maheshtala Kolkata - 700141 Ph- [protected]

Respected sir: Myself Malati Dutta, My consumer id no is [protected], I have paid my last month(August)2014 electricity bill by Net banking, of Rs 1070, from SbI, my amount deducted but dont get any payment receipt by email or sms.The date was on 22/9/2014 at 19.14 pm.So I paid the bill next time on 23/9/2014, (Second time) and this time I get payment bill by email.But my problem is that my first amount till not refunded to my sbi ac.Please look into the matter. Thanking You Malati Dutta.

DEAR SIR THIS IS TO INFORM YOU THAT WHILE PAYING ONLINE AGAINST BILL NO [protected] THERE OCCURED A PROBLEM IN CONNECTIVITY WITH CESC WEBSITE ONLINE AND I HAVE NOT GOT THE RECEIPT OF THE SUM PAYED. THOUGH THE MONEY HAS BEEN DEDUCTED FROM MY ICICI BANK ACCOUNT.(enclosed transaction detail of Rs.3125.49) PLEASE LOOK INTO THE MATTER WHEATHER MONEY IS TRANSFERED TO YOUR ACCOUNT OR NOT. An urgent reply is solicited as today was the last date for my bill(with a disconnection notice). Transaction details :Date:04/10/2014 BIL/[protected]/BPC-BILL DESK/CESC-MICI350666 AMOUNT :3125.49 For your information I always pay online from same account for CESC bill Kindly let me know the status and if not revert the money in my account . Thanks and regards Acharyya (Mo:[protected]) email:[protected]@gmail.com

Sir, I, Ms.Geeta Roy, a resident of E-175, Baishnab Ghata Patuli Township, L.P-684/42, P.O-Panchasayar, KOLKATA-700 094 with consumer Id:[protected] and consumer number:[protected] has been shifted to another address due to illness.For past six months because of my absence I have not been able to use a single unit of electricity in the respective house.Till now obligated to the process of average billing I have paid all my due bills till August. I, hereby, appeal so that some steps are taken to stop the process of average billing in future.I hope my request will be given proper heed as soon as possible.Your early action will be appreciated in this regard. Thanking you, Yours sincerely, Geeta Roy.

Sir, I am Sri Swapan Kumar Majumder of 139, Nagendranath Road, Satgachi, Natun Pally, Dumdum, Kolkata-28, received one SMS from CESC LTD which says RS. 3890 is my electric bill for August 2014 and unit is 509. I am very much surprised to see this because it is not only exorbitant but also absurd. My average bill for every month runs 120 units to 140 units. In any way it cannot be 509 units. I have no AC machine in my house. I have...

Sir/madam, My meter box exhusting too hot for which it can fire at any time. So that you may take the necessary action to prevent major hazards on priority basis. Thanking you, Raja Biswas customer ID --[protected] Phone no - [protected] Address -ASHUTI 1ST BYE LANE RD RAIPUR 24 PGRS 743 352

With the reference of latter dated - 15th sep 2014, consumer no- [protected] & customer id no- [protected] we are already give the application for excess in monthly billing and request to change the meter, but we have not received any responce from CESC. from last few months I have received an abnormal electricity consumption bill which is an absurt amount.This much of amount has hardly been consumed in the last 06 months.Our average billing amounts between Rs.380- 700/=.This is for further information that we have not purchased or used any sort of high power consuming appliance like AC/Micro oven/ Electric oven or Kettle etc.I have even put up a complaint in CESCs' website so that things can be re-looked but till date I got no response nor any calls from their end. Requesting you to look the matter and let me know so that I get proper solution in this regard. Your co-operation is highly solicited. Regards. Amit srivastava