Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Calcutta Electric Supply Corporation Consumer No: [protected] Customer ID: [protected] Being a kind of monopoly in the market you people are cheats stealing people's hard earned money anyway possible.Your person doesn't come to take meter readings on time and living in a small 600 sq feet flat with no AC, Pumps or high consuming electrical devices we get bills above Rs 2000 each and every time. Our September 2014 bill came today and its Rs 2600. Our landlord who has AC, Pumps running all the time gets lower bills than us !! I am simply out of words and this is happening month after month. I have complained in the consumer's forum but without any result. So how long will this continue tell me, I need to find a solution. Should I go to the police or you will take this into your consideration!!

Dear Sir, My meter (meter No - 1973489 consumer no - [protected]) is continues running after switch off all electrical equipment even switch off the main power. I have already complained through written application on 26 Aug 2014 but till now nobody has been physically checked what is the exact problem. We have received a letter from you where it has been mentioned that "bills accurately reflect you energy consumption". Unable to understand without visiting the site how they come to this conclusion. Waiting for you reply. Regards Ashish Kanti Dhar Ph [protected]

Dear sir, My consumer no is [protected]. From the last few months the electricity bill amount is very high without any valid reason. I would request you to check the meter. Please find the details below: Customer Id:[protected] Consumer no: [protected] Address:5D, Rammohan Mullick Garden Lane, Kolkata-700010 Phone no:[protected] Email Id: [protected]@gmail.com Your attention in this regard is much appreciated. Thanks and Regards, D.Bardhan

Dear Sir, I would like to invite your kind attention to the fact that my electricity bill for the month of September, 2014 is Rs.1530/- (Rupees one thousand five hundred thirty only) which is very much on higher side. I would therefore request you to kindly check up the electric line thoroughly so that I do not suffer any loss due to any suspicious leakage in supply line or any other reasons. Your early action will be highly appreciated. Yours faithfully, (T. K. Gayen) Flat No.302 97/1, Chandi Ghosh Road, Allahabad Bank Sundaram Complex, Kolkata-700040.

sir I Uddipan Joardar is a customer of CESE and consumer No. is [protected]. I have done a complain about my electricity bill.but cese department has not taken any step. I am getting a huge electricity bill in every month but as per my consumption i am not getting my proper electricity bill so i gave a complain to cese board to check my meter and connection whether there is any problem or not. but they have not give any response in my complaint. . i am requesting you plesae help the stranded person from getting a huge amount of electricity bills. thanking you your sincerily uddipan joardar [protected]

Consumer No.[protected] Please note that I have paid your Bill dt.25.09.14 for Rs.4296.00 for Security Deposit of Exra Load 1.3 KW for 1 Ton A.C. Installation on dt 26.09.14, But I have not yet received any response from your end. & No inspection is done. I require a certificate from you for approval of installation of A.C. 1 Ton for Installation. You are requested to send your approval as early & possible Regards, Jagdish Prasad Sanghai Consumer No.[protected]

Dear Sir, This is to bring to your notice that CESC has over billed us in the month of July 2014. To make a complaint my father went to CESC Head Office in Chowringhee and reported the matter. He requested them to check the meter if it has gone faulty. On 21-Jun-14 due to some reason there was fire caught in meter room which was notified to CESC and later they installed in wire from main. After several follow ups one fine day, 3 days before Durga Puja 2 Meter Inspector visited us to check the meter. They carried out their checks and went back saying that we will get to hear from CESC office on the report prepared by them after festival. When we did not hear from them my father again went to the office and spoke to the same officer who assists on excess billing issue. He informed my father that he had not received any report from the meter inspection cell and therefore we will have to wait for some more days. He even said that he will call and notify us as soon as he get the information but did not called till date. By then it was time for next bill however we did not receive any sort of communication from CESC at all. On 13-Oct-14 when we were out to visit a Holy Shrine in Ajmer few CESC officers came and disconnected our meter stating that we did not pay our bill since July 2014. They handed over the seizure letter to our neighbor and left with our meter. As you must have known by now why we did not pay our bill as it was incorrect. The bill was 10 times higher than our regular monthly bill and therefore paying something unexpected was not feasible by us. This act by CESC not only took away the electricity from our house but also brought down my father's image in the locality. We are not rich but respected because of my father's humbleness. Till date we have never failed to pay any bill in time and this was one such instance where we did not clear the bill keeping CESC notified of excess billing. When we returned on 17-Oct-14 we found a letter from them stating that they found our meter tampered and as per the Assessing Officer they have imposed a fine of 44, 000/- on us and a hearing is scheduled on 28-Oct-14. The letter left us in shock. This was something that we will never think of doing in our dream and now we are being held as thieves. Without taking any rest my father went to the CESC office and met the same officer in-charge who denied to listen to him and asked to meet the person in the letter on the scheduled date. We are in total fix and see no justice. We are being cheated by all. Not sure whether they actually found our meter tampered or they are cooking stories to extract money from consumers. We hardly look at our meter any day as the key to the meter room is kept in the Mosque (adjacent to our building) for CESC officer who comes to record monthly reading. Both Mosque and our building is owned by Calcutta Muslim Orphanage so no tenant disagrees in keeping the meter room key at a common place. I am the only son and the only earning member in the family. I am an IT Engineer and is posted in Hyderabad. I will be in Kolkata next week. Please advice me what steps should I take to counter this issue? I am not paying the excess bill or the fined amount as I know I am not guilt. I have attached a latest copy bill which is in my father's name. You can reach me on the below mobile number for any clarifications or suggestions. Looking forward to your kind help and support. Regards, Asif Iqbal +[protected]

Dear sir, i got offer letter by cesc, REF NO: 03/12207/14, calcutta central district 15/1 chowringee square kol 700069, but my address come 45/H/6 Tiljala rd kol 46 intead of 42/f tiljala rd kol 46. I went to cesc office and had a complaint with docket no[protected]. Though the show scan document has right address even the are not making my address change saying apply for fresha.[protected]

Dear Sir, Please go through the average consumption against consumer no: [protected] & see the consumption against billing for the month Sep 2014. However, I am paying this bill by the due date but excess billing amount should be adjusted as earliest in future bill. This is the right place to mention that no one is responding on phone no : [protected] printed on your bill to hear the complain. With Regards, Ajay Kumar Jaiswal Propritor Balaji Medicos email : [protected]@gmail.com

Dear sir, This is to bring to your notice with high importance I Moon Moon kundu having consumer no -[protected], consumer id - [protected] that I m receiving abnormal electricity bills for the last consecutive four months this is being going on for a while now so I will request you to pay attention to this to the problem that I m facing with whereas I don’t you to get this kind of electricity bills before if you kindly check my last four months electricity bills for the month of (june, july, sep, oct ) that will give you an impression of the abnormal way I am charged and being a consumer this Is not at all satisfactory and expected . I demand a checking of my electricity meter and as per your electric meter reader insisted and recommended us to get a testing done on the meter as he suspects there might be a damage or the meter might have gone faulty so I will kindly request you to get my meter tested and checked and as soon as possible by your engineer and I hope and expect an action plan will be taken very soon and this will be resolved at the earliest . Here is my phone no before sending an engineer please do call me in the above mentioned no [protected] prior to my availability of time slots Regards, Moon Moon kundu s-25 baishnabghata patuli township Kolkata – 700094

Dear Sir, I am writing this email note to you as we are unable to get on line payment system that was in working condition until we paid our last CESC bill for our flat at Calcutta South City residence bill dated 07/03/'14, bill paid on line dated 05/052014.. Please note we the owner of the flat No. 14, in Tower 3, South City Residence, 375 Prince Anwar Shah Road, Kolkata 700068. Bill customer no. [protected] name Sakuntala Dutta, payment done from HDFC Bank a/c reference no 19154695 transaction date 05/05/14 amount Rs.1362.00. We came to know later on that the electricity line was disconnected when my brother in law who lives in London went to our flat to stay for his holiday for two weeks in August this year. Still we do not know why the line was disconnected for no reason. We were never defaulter in bill payment from London that was available to us on line. We sent a letter to the Customer Relation Officer of the CESC Office at 6 Mandeville Gardens, Kolkata 700019 to enquire why we are unable to get connected to our on line service and not getting any further bills that needs to be paid. More over the line is still disconnected. The letter was posted as a registered letter from London but till to date we did not get any reply from the CESC Office. We would be grateful to you if you kindly find out what is going on. Thanks. Dr. S. N. Dutta & Mrs. Sakuntala Dutta

To, The Senior Commercial Executive, Datet-13/10/2014 South West Regional Office, “ CHATTERJEE VILLA” P-18, Taratala Road, 227A, MOTI LAL GUPTA ROAD, Kolkata-700 088 FLAT NO-3B, 3RD Floor, KOLKATA – 700 008 ( L/P- 109/7) Dear Sir, Sub : INFORMATION WITH RESPECT TO Consumer no - [protected]. The undersigned, request you to note that the Bill amount is coming around Rs.3900 which is very high based on consumption. Below are details Name : H K Shawney, Consumer Number: [protected], Mobile No: [protected] Can you please check the meter for any kind of fault and take necessary corrective actions. Thanks in Advance.

To, The Senior Commercial Executive, Dt-13/10/2014 South West Regional Office, “ CHATTERJEE VILLA” P-18, Taratalla Road, 227A, MOTI LAL GUPTA ROAD, Kolkata-700 088 FLAT NO-3B, 3RD Floor, KOLKATA – 700 008 ( L/P- 109/7) Dear Sir, Sub : INFORMATION WITH RESPECT TO Consumer no - [protected] The undersigned, request your to note that the Meter no 3835649 which was installed in the the above mentioned flat it appears to be dead and it has been observed by me on 12/10/2014 This is for your information and necessary action. Thanking you’ Very truly yours SEKHAR DEY ( Cell No- [protected])

Hi, I am seeing that the Bill amount is coming around Rs.1500 which is very high based on lur consumption. C Below are my details Name : Prabhat Mukherjee Consumer Number: [protected] Mobile No: [protected] Can you please recheck the same and take necessary corrective actions. Thanks in Advance Prabhat Mukherjee

Dear sir, This is again my bill unit is nil( as per SEP. 2014 Bill ) but my meter reading is continuously increased 100 unit/month wise and Your officer was assured me for all issue will resolve in next month Bill. Pl. Check your bill and sent the correct bill because I am unable to pay Accumulated bill. My details are given below Name-Vinod Choudhary Consumer No.-[protected] Address-BL-E;GR-FR;FL-G-16 100/1 G.T.ROAD(W) (RISHRA) LP-22/19 HOOGHLY 712248 Mobile No.-[protected] Email [protected]@yahoo.com

Dear Sir/Madam, My name is-Suman Chatterjee Address:5 No Dr.P.T Laha Street, Rishra, Hooghly.Shristri Appartment, 2nd Floor, Pin-712248. My Consumer no is-[protected]. Register Mobile no-[protected] E mail id:suman.[protected]@gmail.com I use to pay my CESC bill through Net Banking, but unfortunately i can't get any payment confirmation SMS or any E mail till this month. Apart from that payment confirmation i got every type of message like bill generation, Bill information. Requesting you to keep a small attention to me & please revert a payment confirmation sms/mail. I have an another request to you that i don't know that what ever my email id is register to CESC or not.If it is not so please register my above mention email id on CESC there after i can get payment confirmation mail at least.

Respected Sir, This is to inform you that the electrical pool in front of my house is bent down for about 2ft. on my house side which may cause an seviour accident.My consumer no. is [protected] & LP. no. is 132/5/47/3. So please take an urgent action over it. It's very urgent & so please take action. Thanking You... Yours faithfully, Mr. Madhusudan Das. Ph.No. [protected].

Dear Sir, The following CESC connection meter stop from last 10days automatically. Therefore request to check and verify with resolve as early as possible. CUST ID: [protected] CONSUMER NO. [protected] NAME : MR HARINARAYAN SETT ADD: 101 DHARMATALA LANE, PO- HIND MOTOR, HOOGLY POLL NO. 29/9/5 CONTANCT NO : [protected] &[protected] WAITING FOR YOUR POSITIVE REPLY FOR HN.SETT REGARDS SANDIP PAL [protected]

Dear Sir, The reference number of my new connection is 14/15022/14(513). I have submitted MASD bill along with other document like test form etc by 9th Sep 2014, but still I have not received my new electricity connection at my new premises yet. So can you please guide me how to proceed with this. Best Regards Rupal Naskar Kundu Mahadevpur Jalkal Po - Maheshtala Kolkata - 700141 Ph- [protected]

Respected sir: Myself Malati Dutta, My consumer id no is [protected], I have paid my last month(August)2014 electricity bill by Net banking, of Rs 1070, from SbI, my amount deducted but dont get any payment receipt by email or sms.The date was on 22/9/2014 at 19.14 pm.So I paid the bill next time on 23/9/2014, (Second time) and this time I get payment bill by email.But my problem is that my first amount till not refunded to my sbi ac.Please look into the matter. Thanking You Malati Dutta.