Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I am a widow of 65 years old, living alone in my ground floor at 117/7, Kalipada Mukherjee Road, Behala, Kolkata-700008. More than a year ago I applied for a new connection to CESC Ltd. for my ground floor flat, which stands in my name. A primary inspection was also done at my flat and it was decided that my meter will be installed in my balcony which is fully covered with iron grill. But I was denied for the connection because one Mrs, Debjani Ghosh Dastidar, who is the owner of the first floor of the same premises, has not paid her electricity bills since long. On this ground CESC authorities disconnected her line and now they are saying that a new connection will not be provided in my name until the entire dues are paid along with fine. CESC is at liberty to collect the money from Mrs Debjani because she is the defaulter in this case. But I am unable to understand why CESC is punishing me by not providing me new connection in my name. I am not the defaulter. Since last one year I am staying alone without electricity and spending harrowing days and nights. SAROJ SETH

Re: Consumer no. [protected] - Amit Bhusan Dutt, Fl 3A, 10, Cornfield Road, Kolkata - 19 Your online Payment window for my above consumer no displays Email ID [protected]@gmail.com, Mob. no. [protected], DOB 9th October which are not mine and has been inserted without my knowledge & authority. I have complained in writing to you earlier (docket no. 120914/[protected]/120914 dated 12/09/2014). Your executive rang me up from Tel. no. 66340803 on 17/09/2014 at 1247 hours confirming the above. It is requested that my proper Email ID [protected]@yahoo.co.in; Mob. no. [protected], DOB 31st January be corrected & the password created unauthorisedly be removed so that I may create my own password. Amit Bhusan Dutt (A.B.Dutt)

Respected sir: Myself Malati Dutta, My consumer id no is [protected], I have paid my last month(August)2014 electricity bill by Net banking, of Rs 1070, from SbI, my amount deducted but dont get any payment receipt by email or sms.The date was on 22/9/2014 at 19.14 pm.So I paid the bill next time on 23/9/2014, (Second time) and this time I get payment bill by email.But my problem is that my first amount till not refunded to my sbi ac.Please look into the matter. Thanking You Malati Dutta.

I reside in Flat no 4 B, Sripal Apt, 107 NSC Bose Road, Tollygunj, Kol-40. My consumer id is [protected] and my consumer no is [protected]. For last three months I have not been getting correct bill; In June 14, it was some 100/-, in July 110/- and in august 14, itis 56/-. My average monthly bill should come to range of[protected] per month. I am not sure whether there is someting wrong with the meter or the person, who comes to take meter reading, is not taking correct meter reading. Pls get the same reverified and send me the correct bill for payment Rajiv Dutta

Dear Madam/Sir, I, Sri Manan Mondal, is a residence of 93/1 Dr Meghnad Saha Rd, Kolkata-74. My consumer no-[protected] & LP-139/3/3. Recently I have gathered that above meter connection against my name has been disconnrcted & changed to Mr Shounak Mandal's name. In this context pl note that neither I have given any consent in writing nor I have authorised any body to surrender my above mentioned meter connection. Pl let me know how my meter has been cancelled by you without my written consent? In view of above you must restore my above mentioned meter connection with consumer no-[protected] & LP-139/3/3 in favour of Mr Manan Mondal & intimate me in my e-mail ID([protected]@ntpc.co.in). Matter is extremely serious & most urgent . An early positive reply from your end will highly be appreciated. Thanking you. Manan Mondal, e-mail [protected]@ntpc.co.in

Hello I am request you to suspend a electric meter of the Consumer No [protected] because its no longer in use. My name is Siba Prasad Roy my holding address is 25 LALA BABU SAIRE ROAD HOWRAH 711 202 LP.47/3/2 Belurmath area. According to the workings it was a commercial meter and is no longer in use so i request u to suspend it. So please email me with more information about the process and formulation of the security deposit. My email- abhiroy.[protected]@gmail.com Thank you and Regards

Sirs, Our (myself and my daughter having Con No. [protected] and [protected] respectively) monthly electricity bills need some minor correction for speedy and quick delivery. The exact addresses would be:- 1) Swapan Chakrabarti, BE/26, Deshbandhu Nagar, PO: Deshbandhu Nagar, Kolkata - 700059 LP NO 37/35/2 and 2) Somi Chakraborty, BE/26, Deshbandhu Nagar, PO: Deshbandhu Nagar, Kolkata - 700059 LP NO 37/35/2. Kindly do the needful. In this respect I have sent a request earlier through your FB please. Thanking you .

My consumer no.[protected], consumer ID [protected] I have registered complaint on 14.09.2014 and my docket no.is [protected] . We are not getting 440 line supply for the last 7 days. Have been following up with your customer care daily but no response. Lastly they have asked to contact local depot . On 20.9.2014 we have visited local depot Dy, Manager Commercial, he assured that the connection will be restored the same day. But still no action has been taken. M. Ghosh. [protected]

Consumer No. [protected] - ADITYA KANODIA - 7, HAZARI MULL SHAH ROAD BANDHAGHAT SALKIA HOWRAH 711106 on the 19th September, 2014 sudden at about 20.45 the electric supply was shut down. It transpired that supply was uninterrupted partially and was affected partially. Since then several complaints have been made. One of the complain Nos. is [protected] which has been made a little while ago because earlier complains did not evoke any positive action. Shockingly the hotline 1912 is a inefficient station so far as a consumer is concerned. Despite telling the gentleman (name possibly is SK Alo) about the entire situation he kept on answering one and only one reply i.e. SAMAY LAGBE WAIT KORUN which apart he die not have either the status of working or where the fault is or when it is likely to be restored. Though I told him that one phase in the same building is working because part of the supply is operating but to this also his answer was the same SAMAY LAGBE WAIT KORUN. HOW SHOCKING IS THIS ?

Dear Sir My consumer no is [protected], I always pay the bill online in cesc website, but recenty I found your website is changed and in this new website I am not able to pay my CESC Bill. Please can you help and send me email at [protected]@yahoo.com.

Sir, aamader flat-er address: 7/103A, Sahid Nagar, P.O. Haltu, Kolkata-78. Ei flat-er sob aabashik, bipadjanak bhabe electric line byebohar korchey. 1.0mm wire (tar) diya metre thekay pratyak flat-e line gachey. Je kono samay Fire (Aagun) legtey parey. Kindly, jadi aapnar Electric Engineer easay ekbar varify ba warning diya jay, tobay ei flat-er sob manush fire (aagun)-er hath thekay bachbay. Metre thik use hochchey na. Ek joner namer metre arek jon use korchey. Bay-namee tintay meter royechay. jar namey ei metre, se Flat-er aabashik noi. Metre box very very very dengerous position-e aachey. Please, ek-bar aasun.

Please note that I have been unable to access your web for the past few weeks and so I am unable to my electricity bill. I am outside Kolkata at the moment, so I am unable to go there in person. Please note that, in the past, I have paid my bills online without any problem. Is there a problem with your website? If so, can suggest another alternative other than physically going to your office (since I am not in Kolkata). Thank you. Suranjan De Email: [protected]@yahoo.com

i had called up your help line today now to register a complaint against power disruption in our locality using my mobile number [protected] There has been a power failure in and around my locality 189/1 kasba road kol 42 landmark kasba rathtala While contacted the representative montu who did not gave his full name insulted me my saying that " Apni ki bhujte parchen na " the tone was pretty bad and there was a sarcastic tone saying in a screaming voice saying the same thing again and again . I wanted to talk to the supervisor but the supervisor was equally bad and sarcastic Hope there would be voice file which will be there in your logs request you to take action against both the agent and so called supervisor Sajjad Hussain When requested for a manager he said he is the manager and call cannot be transfered I understand that i am not a high value customer of yours but yes i pay a electricity revenue of close to 4000/- per month .This is not what is expected from an essential service helpline behaviour of the agent concern was pathatic and rude

customer id:[protected] cust name-SANTANU BANERJEE in the month of june- unit-272 in the month of july -unit -68 meter reading- ******(as per electric bill) but unit-68 bill amount-306.84/- how is it possible??? present meter reading 472 unit 131 amount-678.48 customer id:[protected] cust name: SADHAN BANERJEE in the month of june- unit-0 in the month of july -unit -156 meter reading- ******(as per electric bill) but unit-156 bill amount-724.84/- present meter reading 3114 unit 120 amount-609.40 customer id:[protected] cust name-SANTANU BANERJEE in the month of june- unit-272 in the month of july -unit -68 meter reading- ******(as per electric bill) but unit-68 bill amount-306.84/- how is it possible??? present meter reading 472 unit 131 amount-678.48 customer id:[protected] cust name: SADHAN BANERJEE in the month of june- unit-0 in the month of july -unit -156 meter reading- ******(as per electric bill) but unit-156 bill amount-724.84/- present meter reading 3114 unit 120 amount-609.40 how is it possible??? last 3 to 4 months bill amount are extremely high, where as both o[censored]s are working so most of the time we spend time out side. contact no- [protected] / [protected]

Hi This is regarding my consumer no – [protected]. The payment of August’2014 Bill was paid through ICICI netbanking on 15th Sep at 10.15 am. The details of the transaction isas below Consumer no – [protected] Amount- Rs.3988.49 Transaction reference no –[protected] Bank – ICICI Please check the same as the payment is still not reflected inyour account as per CESC Customer Care.

Dear Sir, With due benignity request I beg to lay down the following facts towards the upcoming of huge elecy.bill every month around Rs.1000/- for one year which is impossible to bear by me. Sir, It was firslty around Rs.300/- p.m. but for one year it has increased huge which I have informed you earlier by making complaint. Sir, I am middle class family and my family income is very low and our family has to struggle for making the elecy.payment every month. I therefore request you to please give us reasonalbe amount as per our fixed consumption which is same from earlier. Sir, please revise the bill in less amount which will be bearable to me at time. Hope to receive kind petronage as before from you. Thanking you, Yours Faithfully, Aditya Nath Jha Elder son of Diwakar Jha

Till date I have not have received the bill of july '14' .Failing which the number given by you for quary ( SPEEDEX courier ) ie [protected] is always found SWITCHED OFF . please do the necessary so that I may get the same, and in fewture intime . Kumkum Choudhuri, Consumer no. [protected] 14 c Khanpur Road DIPTI co-operative Kolkata - 700047

MYSELF PROPIEER OF M/S BEHALA HEAT TREATERS (CONSUMER NO:[protected]) I WANT OF CHANGE MY EMAIL ID BECAUSE PREVIOUS EMAIL ID WHICH IS GIVEN TO YOU IS BEING HACK BY SOMEONE SO MY NEW EMAIL ID IS [protected]@gmail.com I WII BE THANK FULL TO YOU IF YOU CHANGE MY EMAIL ID...

Dear Sir, Ref: Consumer No: [protected] Customer ID No: [protected] Sub: Extremely Excess in Monthly Billing With reference to above consumer no. Please note that the said electric meter[protected] which being used for domestic purpose only. We are using same appliance of daily purpose since last two years. Accordingly my electric bills earlier used to be between Rs.380 to Rs.700 only, but from last few months i.e.for March’14 onwards the bill have shot up to Rs.1310 to Rs.3700 which was more than double and triple in bill amount from the previous bills which is beyond my understanding. In Event as mentioned above, would request you to look into the matter at the earliest and 1) Arrange to send some one to check the Meter[protected] and change if required, 2) Reissue the fresh bills and adjust the excess amount which was paid earlier. Your early action in this regard will be highly appreciated. Thanking you Yours faithfully Sd/-Amit Srivastava (Amit Srivastava)

To Deputy General Manager ( Official ), South West Regional Office. CESC LTD. Taratala. Sir, Subject : Excess billing : Aug. 2014. Consumer No. [protected]. Customer ID. : [protected]. Bill No. : [protected]. We are extremly serprised to see the total “Consumed Unit 386” and Net Amount Payable at Rs.2570/- for the month of Aug, ’14 as per your corrent month bill. You will find that from March to July 2014, Maximum Consumtion is “270” units. Therefore it is not understould how suddenly in the month of Aug. our consumption shot-up to “386” units without any addition of consuming points. We consider this as an error and needs investigation to your end. We are unable to pay the bill for Aug, ’14 till you investigate and justify the billing Amount for Aug, ’14. With Regards, Yours faithfully, Debokinandan Laha Consumer No. [protected]. Customer ID. : [protected].