Club Mahindra Holidays Complaints & Reviews

Dear Sir/Madam,
My membership id is: 2021563, season: blue , studio
In reference to my withdrawal application dt 26-09-10 to the Club Mahindra office at the Palm Beach Galleria, Vashi, I forward my worry and unfortunate experience with the same. There has been a series of incidents that have compelled me to cancel this bondage forever.
Communication of insufficient information about the Membership, rude behavior and stereotype attitude of the Sales Executive, Seniors, bunch of misleadings and lack of communication of the officials between themselves are the main reasons of why I seek this withdrawal.
I have a sincere request that the company should take some measure against those that harm the reputation this way and also ensure that people stepping out of their offices have got all the information they need to have and not get startled or surprised wrongly after they opt for a leisure time only to find that they have added more trouble to their lives.
My series of ‘bad to worst’ experiences with the Club Mahindra, Vashi:
I got many phone calls from the Mahindra Club backoffice and was told about free offers under any circumstances – just my presence was enough they said to avail these offers- to which I responded by attending their so called 30-minute introduction which lavishly took 3 hours to communicate the product details. Though we were not happy with the attitude of the Sales Executive, we paid the amount and were happy that at least we had invested in a good company and there would be value for the money paid. But this happiness was over within a week when the ground realities were surfaced.
The form filling was without even offering us to read the terms and conditions, it seems the Club Mahindra personnel gets the details filled within three minutes so getting time to read any of the clauses to the customers was not really a practice followed.
A lot many promises and misleadings were made towards building the ‘customer’s trust’ as usual by the big branded company officials. I made a payment thru my wife’s credit card of Rs. 16031 (Sixteen thousand thirty one) on 30thAug’10 and was again told it would be credited only by 7th Oct 2010 by the Senior Officer1. Also was confirmed, the kit and the other offer cards would be reaching us within 4-5 days.
There was no welcome call made by the club, which was promised to be within 4-5 days. The amount was immediately credited to the Club’s account withih 2 days. It was disgusting to find my email address wrongly recorded. Still I have not received the email.
Poor followup aspect of the club: My wife had to ring up after a week to find the status of the same. No fruitful response was given, it was just said the courier had been dispatched which was later found as untrue.
The next call was responded with a customer care number, to which she had to ring up to ask again the status of the courier and the same was then turned smartly into a ‘Welcome Call’ by the Executive which left us with enough setbacks.
• Email entered in the system was incorrect.
• The holiday start was only by Jan 2012.
• There was a long waiting period.
• The Annual Subscription Amount told would be varying (increasing) every year and does not remain constant for 25 years.
• The Kit would reach only by 30 to 45 days.
The EMIs – another tension added:Another blow occurred when my wife called up the Credit Card office to cancel the further EMIs, only to found that the Club Mahindra had a standing instruction from their side, which she being the owner of the card also could not deny. The only option left was to cancel her Credit card.
Personnel communicated with:
• Sales Executive: Mr. Kustubh Rane
• Customer Care Executive: Ms Sangita
• Senior Officer1: Mr. Sachin Kamat
• Senior Officer2: Mr. Yogesh Wagh
• Senior Officer3: Mr. Sandip
Its really surprising to find not a single personnel knowledgeable about the product offers, details and terms and conditions involved in the membership. It’s a disgusting experience and a bitter memory I ever had.
For any company there are competitors, but if the product offered is a guarantee, it surely does well. But sorry to say, the feeling we had was that it’s only the money count of the customer and not the concern or bother of the value of the money given. Pls do not treat your customers like this.
I look for a reimbursement of my amount in full from the company.

Thanking you,

Dr. Sandeep Patil
([protected]@hotmail.com)

Madam,

1. My membership no. 1612683 and i have deposited rs 36800.00. Due to certain personal problem i did not want to continue with the membership and wanted refund of amount. Ms indu of club mahindra has assured that she will personally look into the matter.

2. Today, i received a call from club mahindra declining refund of amount on the ground that i have not cancelled the membership within 10 days as per agreement. I would like to state that during personal interaction i was never told that cancellation has to be done within 10 days in order to get refund, rather, i was told categorically that i can cancel the membership at any time and can get the refund.

3. This is contrary to claim and not an professional attitude on the part of club mahindra.

4. From this forum, may i again request for refund of amount without any further delay.

We have very bad experience with club mahindra.We deposited one lakh & 30 thousands rupees for membership but one & half year has passed & we did not received even our membership cards in spite of many written & verbal reminders.we are senior citizens.They lured us & cheated us.I am sorry to say that we lost our money .Now tellus what to do to get our money back?

There are many complaints against Club Mahindra. You can become member at http://groups.yahoo.com/group/ClubMahindraTimeshare. Members are collectively going to court.

Dear Sir,

This is to register a complain against Club Mahindra travel Agency, my wife took the membership of CM on 6th June, 2010 for worth rs. around 28000 by the name of Gunjan Karwal. At that time, CM representative(Shikha) visited our place and told us that you can go for the cancellation within 10 days and then you will get the money refunded within 5 days. So, we went for the registration on the same day(6th June). On the very next day, we decided to go for the cancellation after doing the detailed calculation of fees etc. On 7th June itself, I asked Shikha( CM representative) to cancel the booking and she assured that file won't be logged in and you will get the money back in 15 days but still no response till date from CM guys. Please find below the emails sent to them. Despite many calls and emails to CM, I haven't got back the money yet. Please can you provide the necessary support and look into the matter thanks.

Regards,

Vikas Karwal
Gunjan's Husband.
Ph. [protected]
gunjan.[protected]@gmail.com
vikas.[protected]@gmail.com


fromgunjan karwal <gunjan.[protected]@gmail.com>
toFeedback <[protected]@clubmahindra.com>,
shikha.[protected]@mahindraholidays.com,
[protected]@moneycontrol.com

ccvikas.[protected]@fidelity.com

dateThu, Aug 19, 2010 at 11:34 PM
subjectRe: 'MHRIL=[protected]' Re: Club Mahindra membership : cancellation request
mailed-bygmail.com

hide details Aug 19 (2 days ago)


Hi,

I still haven't got any reply from any of your branch. This is really very frustrating and unethical on your part. If you commit to get back to us within a specific time then you must mean it as well. It's been more than 75 days now that I have requested for the cancellation but haven't heard from your side when I will be getting my money back. For any further delays, CM should bear the interest as well for the last two months.

Shikha,
I would request you to please arrange a call on [protected] from your branch head. We went for the registration on the same day on your commitment that you will get the money refunded within 10 days in case of cancellation but it's more than 2 months now. It's really bad on your part that you also couldn't stick to your words. If you guys can't get my money refunded than I may have to end up going to media and get a report published against you guys.

Pehredar,

I would request you to intervene this case so that other customers don't suffer from Club Mahindra's such unethical commitments. Thanks.


Thanks,
Gunjan Karwal
[protected]

- Show quoted text -
On Fri, Aug 6, 2010 at 6:05 PM, Feedback <[protected]@clubmahindra.com> wrote:


Dear Mr.Karwal,
Greetings from Club Mahindra!
Thank you for writing to us.
With regard to your email, we have marked it to our branch official at Delhi - Pitampura branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
Thank you once again for the opportunity to be of service to you.
Do revert to us for further assistance.
Warm regards,
Krithika
Member relations | Club Mahindra Holidays
Feedback: [protected]@clubmahindra.com | Reservations: [protected]@clubmahindra.com
Call : 39880000*. Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Mumbai | Pune | Jaipur
Other Cities: Add the STD code of the city that is closest to you from the list given above. For example [022] 39880000 from Nagpur
Business timings: 8.00 AM to 10.00 PM Monday through Saturday and 9.30 AM to 5.30 PM on Sunday
Visit us at www.clubmahindra.com to check real time resort availability and to pay your annual subscription fee instantly and safely.

--
Thanks & Regards
Gunjan Karwal




fromgunjan karwal <gunjan.[protected]@gmail.com>
[protected]@clubmahindra.com
dateTue, Jul 13, 2010 at 10:41 AM
subjectClub Mahindra membership : cancellation request
mailed-bygmail.com
hide details Jul 13

Hi

As offered by Shikha, We took the Club Mahindra membership in the first week of this month i.e. June, 2010. We decided to cancel the same as the same seems to be expensive for us and we wont be able to afford in future .
The payment was made through Credit card and the due date of the card payment is 1st July. As discussed with her, We would request you to get the money return back as soons as possible. Many Thanks.

Regards,
Gunjan Karwal
[protected]

fromgunjan karwal <gunjan.[protected]@gmail.com>
[protected]@clubmahindra.com,
shikha.[protected]@mahindraholidays.com,
vikas.[protected]@gmail.com,
[protected]@moneycontrol.com,
vikas.[protected]@fidelity.com
dateThu, Aug 5, 2010 at 9:40 PM
subjectRe: Club Mahindra membership : cancellation request
mailed-bygmail.com
hide details Aug 5

Club Mahindra Feedback dept,

As you know, I opted for CM membership in the first week of June and that time I was told that I can get it cancelled in another 10-15 days, the money will be refunded to you with in 5 working days. As mentioned earlier as well, I requested for the cancellation on the very next day itself due to some personal reasons but haven't got the money refunded yet. Despite calling many times and sending you the emails, I haven't got my money yet. I would request you to please take into consideration seriously and refund my money back in next 4-5 working days otherwise I will have to go for a legal action against you.

Looking forward for a quick and positive response from your side.

Thanks,
Gunjan & Vikas Karwal
[protected]
[protected]

- Show quoted text -
On Tue, Jul 13, 2010 at 10:41 AM, gunjan karwal <gunjan.[protected]@gmail.com> wrote:
Hi

As offered by Shikha, We took the Club Mahindra membership in the first week of this month i.e. June, 2010. We decided to cancel the same as the same seems to be expensive for us and we wont be able to afford in future .
The payment was made through Credit card and the due date of the card payment is 1st July. As discussed with her, We would request you to get the money return back as soons as possible. Many Thanks.

Regards,
Gunjan Karwal

[protected]





fromFeedback <[protected]@clubmahindra.com>
toGunjan Karwal <gunjan.[protected]@gmail.com>
dateThu, Jul 15, 2010 at 8:05 PM
subjectRE:'MHRIL=[protected]' Club Mahindra membership : cancellation request
hide details Jul 15
- Show quoted text -


Dear Mr.Karwal,
Greetings from Club Mahindra!
Thank you for writing to us.
With regard to your email, we have marked it to our branch official at Delhi - Pitampura branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
Thank you once again for the opportunity to be of service to you.
Do revert to us for further assistance.
Warm regards,
Krithika
Member relations | Club Mahindra Holidays
Feedback: [protected]@clubmahindra.com | Reservations: [protected]@clubmahindra.com
Call : 39880000*. Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Mumbai | Pune | Jaipur
Other Cities: Add the STD code of the city that is closest to you from the list given above. For example [022] 39880000 from Nagpur
Business timings: 8.00 AM to 10.00 PM Monday through Saturday and 9.30 AM to 5.30 PM on Sunday
Visit us at www.clubmahindra.com to check real time resort availability and to pay your annual subscription fee instantly and safely.


fromFeedback <[protected]@clubmahindra.com>
toGunjan Karwal <gunjan.[protected]@gmail.com>
dateMon, Jul 12, 2010 at 1:37 PM
subjectRE:'MHRIL=[protected]' reg cancellation
mailed-byclubmahindra.com
hide details Jul 12


Dear Mrs. . Karwal

Greetings from Club Mahindra!!!

We confirm you that your Cancellation Request no.-024-631 has been raised in the system & your contract would get cancelled within 30-45 days.We would like to inform you that your refund would also get processed within the same tenure.

We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.

Should you at any time in the future, reconsider your decision, we shall be happy to welcome you back to the Club.

Please feel free to contact us for any further clarifications.

Thanking you & assuring you of our best service always.


[protected] Forwarded message[protected]
From: Vikas Karwal <vikas.[protected]@gmail.com>
Date: Sat, Jun 26, 2010 at 11:34 AM
Subject: Club Mahindra membership : cancellation request
To: shikha.[protected]@mahindraholidays.com

Hi Shikha,

As offered by you, I took the Club Mahindra membership in the first week of this month i.e. June, 2010. I decided to cancel the same due to some reasons. The payment was made through Credit card and the due date of the card payment is 1st July. As discussed with you, could you please get the money return back to my credit card as soon as possible so that I don't get any penalty by my card holder. Many Thanks.

Regards,
Vikas Karwal
[protected]

Dear Indu,

I am a Club Mahindra Member since 2004. My membership ID is 29110.

At that point in time there were 3 kinds of Memberships. Blue White and Red. I got White Membership. Then CM introduced Purple Membership above RED, to the disadvantage of RED, White and Blue. My membership without notice to me was downgraded to the third rung. And now every time I want to book a Holiday I am told that since I am in white season and I am not eligible of Holiday during the season, even if I ask for the same 3 months in advance.

I would like to state that every time it makes you feel awful that you have been cheated without fault of yours. Tomorrow if CM introduces a new Membership by the name say “Black”, all existing ones will get downgraded.

I am also a part of IIM Alumni wherein you have put claims of giving the lowest possible rates on Holidays to Non Members. This is to the disadvantage of existing members. More over as a part of your marketing campaign prospective customers are offered one time Holiday for free. Then how would existing members get the benefit of your membership. How would they get space in your time sharing plans?

I would like to carry this to the MD of your company and to Mahindra’s themselves. As a customer I have every right to reach them. They should know the reality at the ground level.

My request was-“ Mahindra Holidays from 14th October to 17th October at GOA Verca”.

Regards,

Rakesh Jain

Arm twisitng , not making holiday room available when required , selling teh room to outside members , not disclosing the terms at the time of sales and chaning lot of terms after sales

I took a membership of Red Studio for 3.7Lakh after the sweet talks of sales personnel.
I had taken cash back option against the LCD. Also I was given the free coupons of stay, food
After a while I received the kit with loads of document, voucher and LCD which I did not ask for.
I planned to avail the free coupons and there were no rooms available till next few months. After lot of fighting with emails and telecon I have finally decided to cancel the membership.

Again after regular discussions and meeting the refund option is declined. I am going for legal consumer case against Club Mahindra and also criminal case for cheating me.

If anyone has experienced or has other alternate method for successful receiving the refunds kindly let me know.

Manoj Kalekar
([protected]@yahoo.com)

We had heard a lot about great family holidays of Club Mahindra from our friends.
When we were approached for filling up form for a lucky draw at c21 mall in Indore, we happily did so.
I then recd. Sms confirming me a FREE voucher entitlement for 3 days & 2 nites free stay at your properities across India. Post which we recd. A call from Mr Rahul for coming to their office for a 30 min-45 min session and collect voucher. We went on 20/7/10 to 102,Laxmi Tower,MG Road,Indore. We reached at 7.15pm and clearly communicated to Mr Manzoor who was attending us that we need to leave at 8pm as we have a child with us.

It started off well and time and again we told him that pls. let us know what is your yearly subscription, if it suits us we are interested… but he kept on speaking a about club Mahindra like a recorded message. When finally at 8 pm we told him to cut it out and let us go, he just stood up and said rudely “you may leave “. After coming all the way and spending 45 mins on a working day, I don’t think this is the customer relation and hospitality we expect from Club Mahindra. Moreover, the promised free voucher was also not handed over to us. Was it just a “MARKETING GIMMICK”.

I expect the company of this stature ,to train their executives to be humble and understanding.MR MANZOOR was extremely rude. Also, before giving any confirmation as to winning the free voucher etc, pls. specify your pre condition of spending 1 hr or more in your office. This way you will not succeed with the educated and working class of today.

Minakkshi Goel
minakkshi.[protected]@kaapro.co.in
[protected]@yahoo.com
101,AshrayaApartment,2/1,Manorama Ganj,indore-452003

I have been a RED category Club Mahindra member for over 3 years now.
It has been a terribly frustrating experience most of the time trying to get reservations even months in advance. Today I tried to get a reservation for any of their 3 different resorts for the month of October (3 months from now) and I was told all resorts are full and there is no availability which is unbelievable. Incidentally, October is a lean season for these resorts and I have the highest category membership (RED). This has been a recurring pattern for me and I now have 20+ vacation days available with no way o[censored]tilizing them because the resorts are always full. I face the prospect of these vacation days lapsing because I am close to the limit on how many days I can accumulate.
I am really unable to come up with a way o[censored]tilizing my vacations.
On top of that, the call center folks do not have a clue on how they can help me with this situation. Twice I have tried to get a supervisor but they are never around.
I have no way of contacting CM customer relations directly because the only contact numbers that are published are for the call center.
And every week I keep getting calls to refer friends to CM. How does CM imagine I will refer any one given my situation?
What recourse do I have? Is there any hope of this situation improving?
How many members does CM have? What is the CM holiday capacity available and how much have they oversold? Are there are stats available?
Can I get my membership cancelled and the amount refunded?
I am a very bitter customer at this point.
And I thought I could trust the house of Mahindras based on their reputation when I acquired my membership. I am disappointed to see pages and pages of complaints in this forum.

Club Mahindra has recruited some low-moraled people in their office. They are so blind in achieving thier targets that they even come down on cheating and frauds. One of the representative convinced me and took INR 50000 from me. Immediately I found out the hidden additionall hidden charges and misrepresentation of the benefits i was about to get and i wanted to withdraw from membership but its been more than a year now i am still calling them and begging them to provide my money back.

I was call to kanpur bia call to collect my free gift certificate against your so call questionnaire quiz. For the same purpose I was reached their in very shout period of time in kanpur club mahindra office i was introduce about club mihindra but due to very shout period of tme constituent and thier advoice I was deposited Rs 5000/- in club mahindra kanpur and mony receipt they have given to me and they assured me that time if scheme is suit to me then I will continue other wise your mony will refund immediatly. whrn i was reached at my home i requested for retunrm my mony amount of Rs 5000- which was deposited in club mahindra. that time they assured me that the mony will return bia DD and sent to your given address but from last three year i am waiting my money. Many time i talk over phone in clubmahindra and email regarding refund my money every time they assure me that you will get your mony after discussion in the club mihindra company assure me rs 5000/- demond draft will reached your postal address very soon and still I am waiting

On the many time requested and one time personally met in clubmahindra offce for refunding my Rs 5,000/- (five thousand rupees only) which was deposited long back.

It it herby requested to you kindly see the matter vere urgent and carefully and help me to refund my Rs 5000/- as earliest

Dear Sir,

I am yet another victim of Club Mahindra, Being robbed by my hard earned money by the GANG OF THIEVES named Club Mahindra. Now no one in the gang even willing to listen to me. I am enclosing the correspondence I am having with them for past Two year with no Results.



---Original Message-----
From: Sanjay Chandani ([protected]@datainfosys.net)
Date: Wednesday, December 05, 2007 12:43 PM
To: MRD Ahmedabad ([protected]@Clubmahindra.com)
Subject: booking req

i want to use my spe offer in dec last week

----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Thursday, December 06, 2007 12:26 PM
Subject: RE:'MHRIL=517-374' booking req

Dear Mr Chandani,
Thank you for your email earlier today.
In response to your specific queries, allow me to address them

a) I am sure you have received your membership kit and my team would have contacted you at the time of joining to take you through the details of your membership. While it is true that the membership fees are what you pay upfront, we have an Annual Subscription Fee to ensure all our resorts are maintained to the highest standard through your 25 year association. This is a standard norm in the timeshare business worldwide. This is also explicitly mentioned in the Application Form and the Welcome letter sent with the membership kit to you. Even with this fee, the average room rate you would effectively pay per night is far lower than any competing brand in the country and we have consciously maintained that to give your membership that value

b) As regards your membership being in the White season, while you wish to holiday during the Red season, if you can confirm it to me by mail, I will have my team in Ahmedabad get in touch with you and process the upgradation request to a Red season to ensure your holidays are in the season of your choice. Charges as applicable will be communicated to you.

c) It is true that december is a peak season in most of our resorts as it follows the normal holiday pattern in our country. We do however have a couple of white weeks during early december and mid jan

d) The least I can do is work on giving you a first holiday. If you could give me a couple of dates / resort options of where you are looking for a holiday I will have my team work on getting you that first holiday. That's a promise.

I look forward to your confirmation and basis that I will have my team confirm your first holiday at Club Mahindra.

Warm regards

Ajay Nambiar
Head - Member Relations











-----Original Message-----
From: Refrigeration Centre ([protected]@datainfosys.net)
Date: Friday, December 07, 2007 05:29 PM
To: Feedback ([protected]@Clubmahindra.com)
Subject: Re: RE: booking req

Dear Sir,

Thanks for your response.
a) I understand that ASF is an annual fee but at the time of selling me the membership I was told that it is included in the package & I do not have to pay any thing again. Secondly I have been trying to contact the sales person who has sold me the Membership from the time I received all the documents but not able to get him as he never attands my call & every time I get the reply that he is busy & will call me later but never called back.

b) As I have received a call from your Ahemdabad Branch for upgradation of membership in Red Season, But I think it is going to go out of my Budget.

Thanks & Regards

Sanjay Chandani



E-Mail Response to Contact Sanjay Chandani by User Reshma Joseph MRD Ahmd on December 08 2007, 02:42 PM
From: MRD Ahmedabad ([protected]@Clubmahindra.com)
Date: Saturday, December 08, 2007 02:59 PM
To: Sanjay Chandani ([protected]@datainfosys.net)

Subject: RE:'MHRIL=517-374' booking req

Dear Mr.Chandani,

Greetings.

Further to the discussion had with you , regarding the concerns raised , we wish to update you as follows .
1] Had requested RCI to speak to you regarding your cancelation request. Understand that Ahmed from RCI has got in touch with you and explained the cancelation norms of RCI applicable for complimentary holidays.

2] The difference in upgradation from a white studio to red studio works out to be Rs.65071/-.. We shall get back to you about the exact amount to be paid once we get status of the December emi from the bank.However, I have already given you an approximate idea about the monthly EMI outgo.

We shall be in a position to provide you with the foreclosure amount alongwith the emi amount should you opt for this option around the 20th of December by which time we expect to have received the status from the Bank. At the moment due to system restrictions and the reason mentioned above, we cannot arrive at the exact amount.
Should you require any clarification/information, do let me know. It shall be my pleasure to assist you.
We look forward to retaining you as our valuable member and to welcome you to our Resorts.


Best Wishes,
Reshma,
Member Relations Manager - Gujarat & Rajasthan
Mahindra Holidays and Resorts India Ltd.
Dear Ms Kinjal,

I am still waiting for your reply on total libality on Surrendering of the membership as I do not wish to continue as this is not what I was explained at the time of selling me the Membership. Now It is out of my Budget.


Regards

Sanjay Chandnani

----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Friday, December 21, 2007 9:20 AM
Subject: RE:'MHRIL=517-374' booking req

Dear Sir,

Seasons greetings from Club Mahindra!

This is reference with our discussion regarding up-gradation of your membership from White Studio to Red Studio. The cost o[censored]p-gradation is Rs 65,071/-.

The amount paid towards the White Studio membership till date is Rs 52317/-.

The various payment options available are as under,

Option 1 : Differential Payment [Excluding pervious payments made towards White Studio membership]
Plan A : Full Payment
Down payment : Rs. 60516/- (Current dated payment)

Plan B : EMI (12 Emi)
Down payment : Rs. 9761/- (Current dated payment)
EMI (12 Nos) : Rs. 4609/- (Starting 07/01/08)

Option 2 : Combined Payment [Combined payments for White Studio +Red Studio membership]
Plan A : Full Payment
Down payment : Rs. 200460/- (Current dated payment).

Plan B : EMI
Down payment : Rs. 9761/- (Current dated payment)
EMI (36 Nos) : Rs. 7210/- (Starting 07/01/08)
EMI (24 Nos) : Rs. 9977/- (Starting 07/01/08)
EMI (12 Nos) : Rs. 17149/- (Starting 07/01/08)

Please do write back in case of any queries!

Assuring best services always!


Regards
Kinjal
Member Relations
Mahindra Holidays and Resorts India Ltd.














----- Original Message -----
From: Refrigeration Centre
To: Sanjaych (E-mail) ; Sanjaych (E-mail)
Sent: Friday, December 21, 2007 6:17 PM
Subject: Fw: RE:'MHRIL=517-374' booking req


Dear Sir,

I am really surprised to find the way of cheating people by the such a big Company as "Mahindra". How the cancellation charges can be so huge when the membership is still not in effect. I think it seems that either I have to keep quite & forget whatever I have lost or go for seek some legal Advise. As this it a total Fraud I find by Calling People in the Office & misguiding them by hiding the Facts & then forcing them to pay.

Regards

Sanjay

----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Thursday, February 07, 2008 5:59 PM
Subject: RE:'MHRIL=517-374' booking req

Dear Sir,

We have received your letter of cancellation and are concerned that you wish to opt out of your membership.
In connection with your request for cancellation of your Club Mahindra membership, the cancellation charges are as under;

Amount paid till date Rs 43932
Deductions :
60 % cancellation charges of membership cost Rs 116645.4
Cost of RCI enrollment Rs 4000
Cost of gifts Rs 19990

Total Deductions Rs 140635.4

Refund Rs Nil

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.

Thanking you and assuring you of our best service and attention always.

Regards
Kinjal
Member Relations
Mahindra Holidays and Resorts India Ltd.

----- Original Message -----
From: Sanjay Chandani
To: Feedback
Sent: Friday, February 08, 2008 1:56 PM
Subject: Re: RE:'MHRIL=517-374' booking req

Dear Sir,
I am really surprised to find the way of cheating people by the such a big Company as "Mahindra". How the cancellation charges can be so huge when the membership is still not in effect. I think it seems that either I have to keep quite & forget whatever I have lost or go for seek some legal Advise. As this it a total Fraud I find by Calling People in the Office & misguiding them by hiding the Facts & then forcing them to pay.

Regards

Sanjay
General Cancellation
MAIL FROM WEBSITE (FEEDBACK SECTION)

Is Member: YES
Member ID: 339311
Email Address: [protected]@airtelmail.in
Subject: Others
Feedback: Dear Sir/Madam,

Despite of my various requests of cancelling the membership & refund of amount paid by me, I am yet to get my request completed

Member wants to continue the membership,
Continuation mail attatched

From: Sanjay Chandnani [mailto:[protected]@yahoo.co.in]
Sent: Thursday, January 22, 2009 4:29 AM
To: hema.[protected]@gmail.com
Subject: Continuation of membership

Dear Madam,

Refer to our discussion we had earlier kindly cancel my previous request of cancellation of my membership under Member ID 339311 in the name of Mr. Sanjay Chandani and keep my membership active as I have already paid remaining two EMIs amt. Rs. 11578.00 Vide your receipt no. 2620 dated 19/01/2009.

Thanks & Regards



Sanjay Chandani


Sanjay Chandnani [protected]@yahoo.co.in
Date: February 16 2009, 02:16 PM
To: [protected]@clubmahindra.com [protected]@clubmahindra.com
CC: arya.[protected]@gmail.com arya.[protected]@gmail.com
Subject: Cancellation of Membership

Dear Sir/Madame,

Hi, This is Sanjay Chandani. Currently I am holding the Membership with you (Member No. 339311). As you can see in attached copy of mail regarding discontinuation of membership. As at that time I did not want to continue my membership due to misguidence of your sales person at time of selling me the membership I had stopped My EMI since Dec.07. Now again I was Contacted by your Local office here in Jaipur that If i want to Transfer My Membership I have to pay minimum 6 EMI's out of that 4 had been paid already and if I pay remaining 2 EMI's my Membership shall be Transfered & my money shall be refunded after deduction of the Scheams received by me. As I have already made payment of Rs. 11578.00 by Chq. Vide your office Receipt No. 2620 dated 19/01/2009, Now I see that I am again not getting any responce from your Jaipur office & also Again you have started collecting EMI's from my bank account through ECS from Feb.09 Onwards.

This entire process is making me feel that I have been victim of a Fraud made by such a Reputated Organisation like You.

Waiting for your Clarification On the matter.

Regards

Sanjay Chandani


mem has opted for the cancellation in 2007, but later on he was suggested that if he pay 2 EMI's they can transfer the membership & he can get refund, so he paid 2 eMI's by cheque but still after that his ECS are getting deducted so he is getting angry of this, he wants a CB As soon as possible & wants to stop deducting ECS.


pls do needful

met member he is not genuine he is trying tricks to get refund

--- On Tue, 16/6/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:

From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Tuesday, 16 June, 2009, 3:03 PM
Dear Sir/Madam,

Will I ever get a responce????????




--- On Fri, 10/7/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:

From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Sanjay Chandnani" <[protected]@yahoo.co.in>
Date: Friday, 10 July, 2009, 6:22 PM
Dear Sir/Madam,

This is my last mail on the Issue as I am continiously being FOOLED by your organization. There is no response to any of my mail/Phonecall. Even during my personal visit to your local office I am always pushed out with nagative answers. Even i logged a complaint with your helpline (Complaint No.... 150907 dated 20.06.2009) I have never got any responce. Now I have no other choice but to seek a legal advise on the matter.




Dear Sir,
As I am going through this section first time, I can see how your local office personals are closing the complaints of wrong doing by them.
This is rubbish from your Mr. Rajesh Choudhry. I was never contacted by him. I was only contacted by Shivdan singh (mobile no. [protected]) That if I pay 6 installments then my membership will be transfered to someone else & my amount shall be refunded. He has given me the same commitment in writing on your letterhead signed by Mr. Vikas Sharma. please look into the matter & help me out.

Regards

Sanjay Kumar Chandnani





























--- On Tue, 4/8/09, Feedback <[protected]@Clubmahindra.com> wrote:

From: Feedback <[protected]@Clubmahindra.com>
Subject: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Sanjay Chandani" <[protected]@yahoo.co.in>
Date: Tuesday, 4 August, 2009, 2:35 PM

Dear Mr.Chandani,
Greetings from Club Mahindra!
Thank you for writing to us.
At the outset we sincerely apologize for the inconvenience caused to you in this regard.
With regard to your email, we have marked it to our branch specialist at Jaipur branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.

Thank you for giving us the opportunity to be of service to you.

Please do write back to us for further assistance.

Warm regards,
Nandini.B
Member relations | Club Mahindra Holidays


--- On Tue, 11/8/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Tuesday, 11 August, 2009, 5:54 PM
Dear Madam,
I am yet to get any responce from your side.

Regards

Sanjay Chandnani

--- On Tue, 1/9/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: Fw: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Tuesday, 1 September, 2009, 9:36 AM
DEAR SIR,

WILL I EVER GET ANY RESPONCE OR NOT?

--- On Wed, 4/11/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:


From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: Fw: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Wednesday, 4 November, 2009, 6:20 PM

Dea Sir,

Today first time I visited customer portal under feedback section where all of my intractions are posted. I was surprised to see my complaint resolved on 30/07/2009 by Mr. Rajesh Choudhry with Remarks "Met Member He is not genuine he is trying tricks to get refund" . I am really surprised to see this as I was never contacted by this fellow. I am enclosing the copy of letter of commitment given by your Jaipur office. Kindly go through it and neccessory action in the matter.

Regards

Sanjay Kumar Chandnani


























Fw: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
Monday, 9 November, 2009 2:57 PM
From:
"Sanjay Chandnani" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
"Feedback" <[protected]@Clubmahindra.com>
Cc:
hema.[protected]@gmail.com
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Dear Sir/Madam,

Will I ever get any positive response as till date I have not received any positive responce. Today I called at [protected] for reply. I got answer that my request has been forwarded to Jaipur office & they will contact me either I can contact Ms. Shalini Singh on [protected]. When I called up on said number I got the similar response that Ms. Shalini is not available for 2-3 Days & I person in charge is busy in meeting & can not take my call. In the mean time another payment of Rs. 5789/- is deducted my account through ECS. Please either let me know whether I will ever get any response or I will be continually robbed by MAHINDRA without any outcome. Now as I am quite frustrated by the response I am getting from Mahindra I have no other choice but to seek legal help in the matter .

Regards

Sanjay Chandani

Club Mahindra Mulund R-Mall center - Mumbai representatives have been calling us up for the past couple of days atleast 5-6 times a day trying to lure us with some vouchers and scheme for the club membership. Today itself they called atleast 9 times, after which completely fedup both o[censored]s decided to visit the center so that the calls stop coming. Finally at 8.00pm we reached the R-Mall Mulund Club Mahindra center.

On visit to the R-Mall center we are greeted by your representative Hitesh Kirti, who was a very nice young man who took us through the entire presentation, which brought us to a stage of getting interested and then he called in his manage Anand (missed out on his last name). His approach from the beginning and his body language itself was very arrogant. He was stinking of cigarettes and it was becoming difficult for my husband and me to sit across him. However, we continued our interaction with him and asked him to come down to figures and share the details on the DP and the EMI's along with possible payment schemes.

After he had shared the amounts and the payment schemes, we started negotiating with him for a better scheme or package. However, he was downrightly arrogant and debasing, saying he was sorry for my husband for the organization that he worked for, as probably the organization he worked for seemed to be too desperate to make sale or to survive. Anands this comment came after my husband gave him a hypothetical example saying that things cannot be so rigid and that the organization he belongs to made discounts if needed anywhere from 30-80%.

He did not stop there, saying, that he belonged to club mahindra and was associated with the club for very long and that they were not desperate to make a sale or interested in selling the holiday scheme to us and both o[censored]s sat there dumbstruck and completely speechless. Before we could say something he very disgracefully without any apologies got on to a call still sitting across us. Finally when my husband and I were out of the shock, we got up and shook hands with Hitesh complimenting his approach and regretting the choice of words his manager had used.

By the time we came out I was completely shaken with anger and went back to have a word with Anand as he was still on call when we left. I asked him to end his call and told him that he needs to learn to respect other peoples professions and the organizations that they belonged to instead of debasing them. I also told him to be careful with the choice of his words. By the time i had finished talking instead of feeling any remorse towards his action, he very vulgularly mentioned 'ja ja bhikari log'. This made my blood boil and there was a heated exchange. Lastly he mentioned that 'you will have to take back your words..i promise'.

Is this the kind of people Club Mahindra employees? He came across as a complete hoodlum or a 'dada'.

I request Club Mahindra to look into the quality of people they employ. Its the club representatives who kept on calling us to come and attend the presentation, and then this guy calls us 'Bhikharis'

I am not sure, what action or whether any would be taken against Anand or not, however, i am still taking efforts to enlighten the club on the employee quality.

A very disappointed interaction with Club Mahindra

Nasima

Sir,

I wish to launch a complaint regarding regressive and one-sided policies set by Club Mahindra which is used to swindle money from customers without giving them their money's worth.

I had paid Rs. 15,564 on 12/09/2009 for Blue membership down payment. And I am paying EMI's of Rs. 3970/- from Nov-09 till date. I want to cancel the membership for personal reasons but I am told there will be no refund on cancellation as all initial EMIs go to some "Admission Fee" designed such that it will not allow for any cancellation since it covers 60% of total subscription charges.

This was not told to me at the time of sale and neither were the terms and conditions given to me inspite of me asking for those. I have not utilised a single holiday till date. Then why is no money refunded to me in that case? Atleast part of the money should be refunded and the other part covered via holidays.

This is totally one sided and not a fair deal and I can not think of the possibility of just losing Rs. 50000/- to these people for NOTHING in return.

How is this fair??? I feel I have been cheated big time.

Since past 4 months they have not given any response to my emails. It is sad to see that even big companies are resorting to such activities.

Please let me know how I can proceed with action on this.

Thanks,
Shridhar
[protected]@yahoo.com
[protected]

I became a member of club mahindra last year september 2009 and when was not willing to take the membership due to some other liabilities i had already planned from april 2010 i was suggested by their
Executive to for 12 months emi plan. Then as per him i could have converted the last 6 emi’s in 24 months emi of around 4500 from 15891 if i pay the 6th emi in advance.

But to my surprise when i contacted club mahindra’s collection department i was told that they had a provision to convert some 9600 to emi while the rest i would have to pay with the same plan i. E. 15891.

I was suggesting club mahindra membership to a couple of my friends who recently got engaged but then going through club mahindra’s harrowing experience i suggested them backing off the membership.

Here are the feedbacks which i provided over their site when no one was getting back to me [even though writing feedback wasnt at all helpful also].

"i have taken this membership with a payment schedule of 12 emis. I was told initially by your executive that if you pay the 6th installment in advance then the rest of the payments can be converted to 24 emis. But later when i called your collection department [number provided by the executive mr. Saurabh [protected]] i was told that there isnt such a scheme. Since then i havent heard from your side. This is really pathetic and i wouldnt like to continue with club mahindra any more. Please cancel my membership and refund all my money. I hope some one get backs to me soon else i would have to file a case in the consumer court."

"on sun, may 9, 2010 at 7:46 am, feedback wrote:
Dear mr. Dhingra,
With regard to your e-mail, we have marked it to our branch official at delhi - bikaji branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour
To assist you with a correct and deserving redressal. Please bear with us till then.

Roshan
Member relations | club mahindra holidays"

I have been waiting for a call from their so called branch [a laid back attitude quite upto club mahindra’s character as an organisation]

"hi roshan,

Thanks for the response. It seems to be inevitable for a corrective measure taken for the issue to be addressed in a satisfactory manner. I had already received a call from the bikaji branch as arranged by your executive mr. Saurabh but after hearing my plea that person never turned up. So i do not expect a positive response and please let me know the way for a cancellation of my membership. I havent used utilized any of your free holidays or food vouchers and i would willingly like to surrender the same. Just let me know the procedure for my money being refunded.

I do not want any calls from your branch as its really very disgusting on your part when you have someone calling from the branch to resolve a customer issue and the same person is trying to deviate from the issue while trying to explain me some internal facts that the discount offered to me is for government employees not meant for professionals. It wasnt me who asked for those discounts and it had been your executive so i guess this should have been resolved at your internal end.

I have other liabilities as per which i had planned everything and your executive had lured into this deal with your misleading facts. I wont have a second thought in filing a complaint against club mahindra as i have paid 7 installments. I do not want anyone passifying me as the lines have already been crossed where i am waiting for a response for more than month and a half [already paid 2 installements in this span]. I just want my membership cancelled and my money refunded.

Regards,
Rajat dhingra

Dear mr. Dhingra,
Member id: 1572623

We are concerned that you have decided to opt out of your membership.

Please refer to the membership rules, clause no 6.1 about cancellation of the membership.
Since there is no refund of the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with club mahindra.
On our part, we will strive to regain the trust you had placed in us and we look forward to giving you many years of memorable holidays.
Regards,
Isha adhikari"
The feedback isnt and wont ever be resolved at club mahindra’s end

Hi isha,

I dont understand you make these clauses and then your executives are trying to lure customers based on false commitments. I dont have any other option other than filing a case with the consumer court against club mahindra. I havent utilized a single holiday and neither your free coupons so why do you guys do not refund any money. Thanks for not being able to resolve my query. Please keep my membership open and i will see to it that i can go against your terms & conditions to expedite the process.

Regards,
Rajat."dear mr. Dhingra,
Member id: 1572623
We are concerned that you have decided to opt out of your membership.

Please refer to the membership rules, clause no 6.1 about cancellation of the membership.
Since there is no refund of the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with club mahindra.
On our part, we will strive to regain the trust you had placed in us and we look forward to giving you many years of memorable holidays.
Isha adhikari
Member relations department"


Phone call received from contact rajat dhingra by ravindran - call center on 3/27/2010 1:23:50 pm
"mem like to change the payment instrument and he claims that he receved the information from the sales exec if mem completed 6 month emi payment and further payment can change to 4800/- plz check with mem, mem may like to change to 24 instal plz do the needful"

Resolved by sudhanshu prabhakar - collection exec - delhi (B) on 4/2/2010 10:33:25 am "you might hear a reply stating that we would get back to you on this but is there really a way out. Please do not rely on these burglers and stay away from club mahindra. This just seems to be the beginning and it seems"the worst is yet to come of club mahindra."

Regards,
Rajat dhingra

my name is nirav harshad vora. i am member of club mahindra. i call him to book hotel room in ashtamudi resort for date:-12 nov 2010 but it say's that no room avelabial on that time. he have rule that before six month he did not take the booking & when he open the booking on that day all room are booked so what to do can you help me can i get my money back

Sir iam a lifetime clubmahindra member and my member id si 45576 and iam residing at no 28 sitting market vellore

I have booked a holiday at ooty for 3 adults and two kids from 26 to 29 and at kodaikanal from 29 to 2 due to season time i got a hotel unit in ooty and 1 br apartment in kodai the reservation member told me that it is a hotel uit in ooty and can accomodate 2 but i have informed them hat we are 3 adults and 2 kids my kids they are twins and about 2 years old they said i[censored] can ajust u can but when i droped in ooty the resort manager informed me pay and extra charges for an extra person but at the time of reservation they have not infromed me abt the payment to be paid for and extra person this is not a fair thing we have travelled from vellore all the way to ooty for to enjoy our holiday but the resort persons are making a hell and creating a lots and lots of problems over here in ooty the club mahindra resort in ooty is names a derby green the old dasprakash hotel its been renovated
I dont know why club mahindra at a time of taking the membership promises to do all the things but when taken membership they dont care the member they just go that way when asked for a particular booking for a resort they tell its running full and u can take other resort i[censored] want iam a purple studio member they infor me thats ur a priority member and u get the bookings first but all gone watse i have been cheated and wated my money for this idiotic membership i dont know why they are maintaining such a poor resort where money is the problem all are cheateres

I want to cancel my Cub Mahindra Holidays membership.
My membership no. is 500120.
I am trying to contact you regarding this but I get no reply at all.
Look into the matter urgently.

Samir Shah
[protected]@gmail.com

Hi,

I got a club mahindra membership and was told by one Mr. Joy from the Andheri office that I would get the full refund of my amount INR 15,564 should I cancel my membership within a stipulated period. He also mentioned that I will receive the full refund and that this will be done in 45 working days. I raised the cancellation request in February 1st week (i don't even remember, it was that long!) and am yet to receive the check.

Whenever i called their offices, they would say that they would get back to me in 2 working days. I am putting on record that I got this response 8 times both from the infamous "Joy" and their hapless customer care executives.

20 days back I had called them again and was told that my check would be disbursed by 10 May 2010 through Blue DART courier. I gave it a try and called them today (14 May 2010), and the response i get is that your membership was cancelled just yesterday and you will receive the check in the next 10 days (atmost). I have waited for nearly double the stipulated time and hence am giving it a final try. Hope i get my refund back.

My membership number was 1708701.