[Resolved] abnamro bank india (credit card) — against misuse of my credit card and wong information, bad service
i m using abnamro credit card, on 23rd of Jan 2009 some miss use my card for online payment, and also on 24 th of Jan 2009. but i cam to know this by next day morning and i call the bank customer call center for same.. that day only two transaction was claim by the vend re for that was which done on 23rd of Jan 2009, that is
1 - 5639/- rs at 21: 34 form ezeego 1 website from mumbai
2 - 3599/- rs at 21:44 form ezeego 1 website from mumbai
this two transaction was only claim by merchant on 24 Th and bank done statement or payment to merchant
but other which was done on 24 for that was not yet claim by merchant and bank also was not having full details for the same on 25th morning wen i call them.the deatils for transaction.
1 - 4294/- rs at 10:05 form ezeego 1 website from mumbai
2 - 16956/- rs at 10:13 form ezeego 1 website from mumbai
3 - 13830/- rs at 10:27 form ezeego 1 website from mumbai
4 - 2915/- rs at 12:39 form ezeego 1 website from mumbai
5 - 5954/- rs at 14:06 form ezeego 1 website from mumbai
6 - 8562/- rs at 14:36 form ezeego 1 website from mumbai
this all transaction was not yet claim by merchant on 25th before that i block my cars ans complaint the abn amro bank for same.please do not make any payment for Sam coz i not use this, so on 25 Th i spoke to fagun udhpya he told me don't worry sir it will not. and again ans also he told me that they don't have full information coz merchant has not yet claim the transaction. but so on same time i block my card and he give me ref no.that is 17672354. but afte my complaint to bank sate this all transaction on 27th of Jan 2009 coz merchant claim this on 27th of Jan. also for my conformation i call on 25th again to bank and ask them ther is no probme or i do not need to pay this na, , that time i spoke to nina jalan she told me dont worry sir, so i said ok.
this all transaction done on 24 th of jan 2009 but according to any bank police customer is doing any transaction above 5000/- bank send alert for same or more transaction in one the total of transaction more than 50, 000 in day so i not received any information or confirmation call or sms alert from abn amro bank card division.all transaction amt near by was 61, 749/- rs.
so i ask them to please do not sate that balance transaction to merchant (esygo1) web.site. and that day their executive told me don't worry sir it will no.but after that i was not worry abt it coz the bank has not yet paid money to merchant, and i was not worry abt it. but yesterday i receive sms alert from my bank that yr outstanding is there - so i call them again and i spoke to baljeender she told me that we can not do anything on same. also she inform me 1st that transaction was statement same day it mean 25 Th of Jan 2009, i was ask her its not possible and when i told her that so 25th yr executive told me it not yet stale or claim by merchant that's why we not have full information for same. also she was told me that statement and claiming payment and swiping card is the same. and also bank don't have from which ip addressee this transaction done through which secure getaway also she told me yesterday that i need to complains for same to bank by writing latter to their noida office on 25th no one inform me same.. and also the major part of this that i already complaint for same on 25 th of Jan but also my remaining transaction which was not yet claim by merchant. which was done on 24 th of Jan 2009 the amt was near by 52, 511/- rs that bank payed to merchant or statement done on 27 th of Jan 2009 so now they told me that u have to pay this all detail was given to me by baljeendar on 3 of feb and i have voice recoding prof for same so please help out
Complaint marked as Resolved Aug 14, 2020
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