[Resolved] Arviva Industries India Ltd,plot No. T-15 Midc, Taloja, Navi Mumbai-410206 . Tel .[protected],33 — Washing Machine- EW 1080 F Not Working
This to inform you that we have purchased washing machine for our laboratory use in August 2006 from M/s Kings Electronics, Panvel
Above Washing Machine is not working since last December 2007.
(Fault - E 20)
First Complaint given to Kings Electronics On dtd 12/12/2007 panvel.Then we followed up with Mr. Padmakar ( Service Incharge, Navi Mumbai). He tried to repair the same at our taloja factory but failed to repair.Then he instructed us to send the same to authorised service centre M/s Cool World at panvel.delivered there on 25/2/08.He has informed us to deliver in week. but again he failed to repair. then we contacted Mr. Atul ( Service Head)he promised to investigate and try to help but there is no result finally i approched Mr. rajgopal ( Branch Head, Mumbai)for help.he spoke to atul about this and promised to deliver in 2-3 dyas.Today i.e 31/5/08 we contacted Mr. atul for delivery of machine. he expressed that they are not able to repair the same and they will send it back without repair.
Thanks & Regards,
Sr. Manager Maintenanace
We never expect such type of answer from world known company.
We request you to pl look into this and give us a positive feedback.
Complaint marked as Resolved Aug 14, 2020