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[Resolved]  Bc Operation Of ICICI Bank In Rural Bengal — cheated by ICICI bank

Respected Sir,
We are the unfortunate youths cheated by Grameen Sanchar Society (GRASSO), engaging us to work for ICICI Bank as Business Correspondent.
Grameen Sanchar Society (GRASO) is a leading NGO based in West Bengal, with office at 335 & 336, SDF Building, 2nd Floor, Block – GP, Sector – V, Salt Lake, Kolkata – 700 091. Phone – 2357 2246, 2357 7075. They tied up with ICICI Bank Ltd. For giving various Banking Services lilke Account Opening, Disbursing Agricultural and all types of loans. They embork upon extensive promotional campaign across the Districts for starting such activities.
GRASSO engaged us as Community Information Service Center Owners / Business Correspondent Operators for mobilising Customers, mainly in semi urban and rural areas fro extending above referred Banking Services for and / or on behalf of ICICI Bank Ltd., having Registered Office at “Land Mark”, Race Course Circle, Vadodara – 390 007, Corp. Office ICICI Bank Towers, Bandra – Kurla Complex, Mumbai – 400 051 and Kolkata Office at 2B, Gorki Terrace, Kolkata – 700 017.
GRASSO, while engaging us, put the following conditions, :-
To give them Security Deposit / Registration Fee of Rs. 25, 000/-
Open Frachisee according to ICICI specification with Computer at our cost.
Work within the assigned area in the District.
It will be no work no pay engagement and only commission will be paid to us for giving Banking Service etc.
Maintenance Charges, such as Rent, Telephone Charges, Electrical Charges, BOD and Settlement Bills and other Users Charges will also be paid to us.
Accordingly, we invested money, in some cases more than 2 lacs and enrolled customers by collecting Rs. 100/-. In various Districts we enrolled more than 26000 poor customers, money in semi-urban and rural side. We collected the deposit in th name of ICICI Bank and deposited with GRASSO. Intially it was it was promised that Smart Cards will be given to customers but all customers
were not given the Smart Cards. Even no account’s statements were provided, no banking services or loan extended, nor were customers allowed to withdraw their deposit immediately at the time of need.
From 26, 000 Customers we collected Rs. 26, 00000/- (Twenty Six lacs) @ Rs. 100/- per customer. Over and above customers deposited about Rs.11, 00, 000/- (Elven Lacs) plus. All money collected on behalf of ICICI Bank Ltd and deposited with GRASSO.
We were engaged as CISC Owner / BC Operators at 53 Centers in Various Districts and to work in assigned area. Each Bc Operator deposited Rs.25, 500/- as Security Deposit and / or Registration Charges with GRASSO. Accordingly, 53 BC Operators deposited Rs. 13, 51, 500/-(Thirteen Lacs Fifty One Thousand Five Hundred Only) to GRASSO.
Moreover, each CISC Owner / BC Operator had to invest money ranging from 1, 50, 000/- to 2, 00, 000/- for opening Franchisee in the name of ICICI Bank Ltd., inspected and approved the modal of Franchisee and its arrangement. Thereafter we have been engaged as CISC Owner / BC operators and provided with an Authenticated Device Access Machine by ICICI Bank Ltd.
Virtually, we now find that GRASSO and ICICI Bank Ltd. cheated the customers and us. Customers have not been getting back their deposits including membership amount of Rs. 100/-. They are not getting any banking services such as loan etc. The customers are disbelieving us and sometime chasing us violently even to our residence. GRASSO and ICICI Bank Ltd. have made us villain and cheater in the eyes of customers.
GRASSO and ICICI Bank Ltd. have not been paying maintencance charges of Franchisee, Telephone Bill, BOD and Settlement Bill, Electricity Bill, Rent etc since last two and half years. No commission has been paid to us. Accordingly, each one o[censored]s has suffered losses about to the tune of Rs.3, 00, 000/- (Three Lacs Only) by way of investmnent and due charges, leave apart the constant threat and abuses of customers.
We approached the GRASSO and ICICI Bank Ltd. respeatedly in the matter asking them to give customers the banking services, to refund deposits of customers and for payment of our commission and charges, as listed above but we have not been increasing against us and we have been facing their threat and abuses on daily basis.
In view of this, we appeal to you intervene in the matter immediately so that:-
Deposits of poor customers, mainly in rural side, are refunded with interest and
Our invested amount, charges, bills, due commission etc paid by GRASSO and ICICI Bank Ltd. with interest and demurrage thereon and
Administrative Enquiry in public interest is instituted in the working of GRASSO and ICICI Bank Ltd. for their acts causing resentment amongst the people.
We pray for your immediate action in the matter and shall remain ever grateful for your this act of kindness.
The 8th Day of July, 2009
Yours faithfully,

Address: Keshiapata.Paschim Medinipur.721135
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet


Sad for you, that you got duped. It was well known for last 3-4 years that this organisation is defrauding others and with due to strong political links of the promoters of this 'NGO' they are escaping the noose. The chairman of this organisation Mr Nilotpal Basu is a former MP of CPI(M) and due to this he is not behind bars as yet. Now that these people are loosing, you may have some hope. Contact mamata banerjee with your woes, she might be able to help.

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