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[Resolved]  Dr.Fixit, New Coat for roof — Poor craftsmanship resulting in peeling off of layers

I contacted Dr.Fixit for waterproofing of my roof last year. Their representative visited my house and advised me to contact authorized applicator, M/s Star Chemical Solutions for the job. I made an initial payment as par the contract to start the job and later on paid full on completion. The agency not only did not give me any written guarantee as promised but also reduced the period by 50% as against company's claim. The layers are cracking and peeling off at various places resulting in water seepage within one year while the company guarantees at least 7-10yrs. I have been continuously following up with the company but in vein. Their representative has been intentionally delaying the inspection for the reason best known to him. The company has also been ignoring the issue which might result in spoiling of my house. Hence I would like to request a strong action against Dr.Fixit for misleading customers thru false advertisements and neglecting customer's compalint at the same time re doing waterproofing of entire roof of my house as par their specifications. I require a written guarantee on the job as advertized by them.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  17 Comments     Updated: ShareTweet


Dr.Fixit products may be good but their intention is to cheat customers. In connivance with their authorized applicator they are trying to ensure repeat application that will result in more sell of their produts. They are intentionally giving false guarantee so that customers get into their trap and land up in huge expense.
Dr. Fixit's reply, Aug 7, 2018
Hi, we apologize for the experience. Request you to kindly share your mobile number & email id with us and we would have our experts get in touch with you.
I wish to stop the leakage of water coming into my bed room from terrace since the work of fixing ceramic tiles recently undertaken/completed.

Where should I go????
I do agree that Dr Fixit from Pidilite is a company all set to cheat customers. They give false guarantee so that customers are lured into using their products and after that all complains are heeded with deaf ears.
Our society faced water leaks and damage to internal walls due to water seepage. The authorized applicator M/s Saifee Water Proofing suggested Dr Fixit Pidfin 2K and gave a guarantee for 5 years. Within the first year itself there were seepage and damages to the internal walls of the building.When the authorized Applicator was called upon he started to talk nonsense and that the water seepage was for reasons other than faulty application / product.
Dr Fixit is just a sham to cheat customers of big money
Dr. Fixit's reply, Aug 7, 2018
Hi Nazir, we apologize for the experience. Request you to kindly share your mobile number & email id with us and we would have our experts get in touch with you.
Customers complaints may be genuine considering their experience.
Dear Sir,
We are Fixol Chemicals - manufacturers of Full Stop - an easy to apply and straightforward waterproofing solution that utilizes age old techniques of water proofing and combines them with new technology. Our product is simple, you need not break down your wall, simply apply the solution over the the wall of the affected area, then paint over it. For more details please email [protected] or [protected] or call [protected]

Our webite

Best Regards,
Jagdish Bhatia
I have been chasinf Dr fixit by emails and calling their delhi office personally.They told me that the applicators would visit my house, but, unfortunately no one turned up.
we are also confused by the recommendations as no local guy understands clearly
looks like Dr fixit is only out 2 fix consumers
Dr Leakage - Waterproofing Contractor & Services [protected] / [protected] / [protected] - Delhi
Quipid Decors Private Limited
Year of Establishment: 1998
Mr. Kshitij Agrawal (Founder)
Quipid Decors Private Limited
Mr. Kshitij Agrawal
Contact No. +(91)-[protected]

The advertisers on OLX and QUICKR are frauds and do low quality work and cheated me of 11, 000 /-
They do not respond to calls after taking payment.
DO not hire them at any cost.
As mentioned above I have same experience what is written above, as if someone is narrating my story, I am goint to loage complain against Pidilite Industries for cheating common people and providing non professional staff. Is ther anyone who will help me in this please write on [protected]
The layers are peeling off at one place resulting in water leakage, within 5 months, while the company guarantees at least 7-10yrs. I have complained to the local dealer three weeks ago and no action has been taken yet.

Shanavas Hussain
Kollam, Kerala
After reading the comments, i am confused whether to go by Dr. fixit's Newcoat advertisement or by the conventional method.

B.K. Das
I had filled up details asked for
by dr fixit on their webSite, some dealer of theirs called me up and agreed to come over and give a quote. Its been more than 15 days and yet no one has turned up. Very unprofessional on dR fixits part.
I consulted Dr Fixit regarding water leakage problem in my RCC water tank and they promptly sent an applicator for inspection. The applicator is saying there is no need to break the wall and the cost he is quoting is also just 1/7th the cost quoted by conventional contractor. I know many people who have gone through conventional contractors and are happy now although they had to break their tanks and rebuild it. But after reading these negative reviews, I am more concerned. I guess, its better to pay 7 times more than to have the head ache of having to repair tank again within 1 year.
i did my roof waterproofing done in the month of april 2015...but its been only 4 months and it has started to leak heavily.the authorised applicator m/s 3V COMPANY SITUATED IN FARIDABAD SEC 15 applied PIDIFINE 2K 112 BY BRUSH(2 LAYERS).they gave me a guarantee of 10yrs on the bill and charged me 50, 000/= for the job.
All old cracks have resurfaced again with heavy seepage.
i have contacted them more than 50 times but to no avail...they are delaying the repairs.its been more than a month now.

their website is
Our Heavy duty Acrylic co- polymer base slurry is more effective in waterproofing of Terrace. With two coats it give long lasting result.
SBR is only for mixing with cement for plaster, it can’t work in coat exposed directly in high temperature.

Ahmedabad contact: +91 [protected] (Hasmukh)
I almost finalized Dr. Fixit but after reading all these comments, I have cancelled Dr. Fix420 & will go for traditional Waterproofing way
My simple suggestion who facing issue from Dr. Fixit, please log consumer complaint & upload complaint copy & details on Twitter & Tag to Mr. Amitabh Bachchan who is brand ambassador of Dr. Fix It as well as Consumer Court, Consumer complaint officer & Department of Consumer Affairs (Govt. of India)

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