dvd player with 5.1 channel speaker system — incomplete and defective items

 
1 Review
India
 op singh
dear sir,
i had booked a product on 11 sep , vide order no[protected] .after a long wait it was finally delivered on 01 oct. the courier rep told me that within 24 hrs someone will come for installation . however no one has come so far . today when i opened the pack , to my horror i found that as advertised fm tuner card is not their at all . further , one out of the five speakers provided is not working at all .
i m in a dilleima whom to contact and how to get the defective items replaced.
i also want to place on record that i m utterly dissappointed with the product and the whole experience of shopping with indiatimes.
can someone at appropriate level address my complint and quick action be taken.
thanx and regards ,
lt col opsingh
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    dvd player with 5.1 channel speaker system - incomplete and defective items

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