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[Resolved]  Godrej Refrigerator GFE36 DY/DZ/2008 — Cooling Problem

I have purchased a Godrej Refrigerator on 28.12.2008 from M/s Kalra Refrigeration & Electrical s at Jalandhar. Since its purchase there is cooling problem in the fridge, as soon as the whether temperature increases above 38 to 40' C, fridge starts giving cooling problem. A complaint was lodged at toll free number on 13.06.2009 which is registered at 963920 but no body comes to inspect the fridge till 18.06.2009 and thereafter again a call given to toll free number then a service engineer visit and adjust the cooling and ask he will visit tomorrow, but no one visit thereafter. Again a complaint made at toll free number on 24.06.09, and same was registered at 967203, service engineer visit and asked there is gas leak problem and we will fill the gas in evening. In evening another service engineer visit and ask there is no gas leak problem, there is voltage problem a stabilizer is required, on objecting by me service engineer left and after discussion with dealer company install a voltage stabilizer, but with no result. Thereafter on 28.06.09 /sunday another service engineer visit and ask that there is heating problem with fridge so he ask me to provide fan 24 hours, this annoyed me and on his asking fan is also provided but with no result. after two days service engineer visit the premises and removes the stabilizer saying there is no need for this, fridge will work properly. This annoyed me and ask the company to provide complete progress report of its working but the company /its service engineer refused. So I direct them now service engineer will be allowed to enter the premises only after providing the service record. Thereafter no body visit the premises.
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Aug 14, 2020
Complaint marked as Resolved 
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