[Resolved]  internet cafe — Worst Service from Tataindicom broadband

I wish to inform that I took a new broadband connection of Tata Indicom on 26.06.2008. I bought the connection for Internet Browsing café.

My ID is [protected]@vsnl.net in the Name of Intek systems

On 27th June, I found that the connection is not working and raised a complaint.

When I call the customer care, they say that there is some cable faults issue and they don’t promise on any date by which they can fix the issue. That the day was Friday . Always I contact the representative who has booking the connection and he told within one hour solved the problem. But the connection activated only on Monday. My business effected three days.


Broadband Usage
Date
(DD/MM/YYYY) Start Time
(HH:MM:SS) End Time
(HH:MM:SS) Duration
(HH:MM:SS) Uploaded Data
(In MB) Downloaded Data
(In MB) Total Data
(In MB)
30/06/2008 23:42:48 14:52:21 15:09:33 161.02 1734.866 1895.887
30/06/2008 08:33:15 08:33:15 00:00:00 0.0 0.0 0.0
29/06/2008 09:48:35 23:43:42 13:55:07 186.212 1889.878 2076.09
29/06/2008 08:36:32 09:12:39 00:36:07 0.123 2.091 2.214
28/06/2008 22:16:54 00:59:40 02:42:46 21.919 230.47 252.389
28/06/2008 19:16:09 21:08:10 01:52:01 0.007 0.009 0.016
28/06/2008 13:25:09 14:09:38 00:44:29 0.002 0.005 0.008
28/06/2008 08:26:53 09:57:44 01:30:51 0.003 0.005 0.008
27/06/2008 19:17:51 19:52:09 00:34:18 0.697 4.635 5.332
27/06/2008 01:05:24 01:28:00 00:22:36 0.322 3.16 3.481
26/06/2008 23:56:41 00:57:38 01:00:57 1.248 3.543 4.791
26/06/2008 22:13:48 23:28:23 01:14:35 3.314 31.223 34.538
26/06/2008 21:05:53 22:01:21 00:55:28 0.434 10.177 10.611

Every month I face these problems. Please check my usage chart on every month. This is very worst service from TATA Broadband. This worst service is effect on my business. Who is responsible for this?

We were working on morning 8:00 am to midnight 12 pm. But your usage chart shows that even after my working hours as used the broadband connection, how is it possible ?


10/07/2008 23:31:31 14:40:02 15:08:31 302.675 2434.724 2737.399
10/07/2008 08:23:01 08:23:01 00:00:00 0.0 0.0 0.0
09/07/2008 14:51:29 23:59:28 09:07:59 184.588 1651.474 1836.062
09/07/2008 08:30:55 14:43:25 06:12:30 56.589 701.05 757.64


Your Customer care is a more formality it seems, as when I complain you only gave a complaint number but they are not solved properly, where as temporally you given me only options but not solved any of the problem. Customer care number is on hold continually. If the phone is connect after waiting 6 minutes the customer care executives disconnect the phones.

In September month there was continues disconnection and your technicians did not answered our complaints where as they simply said there is no power, problem in UPS Backup, where as this your internal problem. Our concern is the inept net connections. Everyday the connection disconnected. How can I run my business?

The customer care executives with zero knowledge and lackluster responses .This is a nightmare & a worst Service from TATA Indicom Broadband so for. They tell this is postpaid connection but they charge as prepaid connections they get advance every month. But service wise zero.

Despite our frequent complaints none of your engineers or technicians visited our premises. None of your personals visited our cyber café and responded to our queries so for. This is funny for such a corporate company to act in this competitive market.

At this stage I am forced to cancel my broadband connections.