[Resolved] Mata Sheetla Gas Service, Gurgaon — Frequent Delays In Gas Refill Delivery
I am an LPG Indane Gas customer with Mata Sheetla Gas Service, Gurgaon, and my consumer number is MT-6159. It takes upto 2 weeks or more for me to get a gas refill after I have booked one. This usually involves many phone calls. To get through to the concerned gas service is a difficult task as their phone and mobile are mostly engaged. The gas booking number given to us over the phone is never the same as the one on the receipt that we get with the refill. When we call this gas agency to remind them to send our refill which they said would come within the week, they tell us that their computer shows a later date than we booked it on. The delay continues till we miss our gas refill for that month. We are also told on the phone that we cannot book a gas cylinder refill for another 21 days after we receive the previous refill. When the agency itself postpones the order and delivery and then requires us to wait another 21 days, sometimes we do not get a gas refill in a month and a half. This is a major inconvenience to us and we request speedy action.
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Aug 14, 2020Complaint marked as Resolved
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