Passport Service london — Duplicate passport

I submitted my Indian passport for a duplicate passport in Passport office at London ambassy as my original passport was damaged due to water spillage, hoping that I will get it within 4 weeks. I submitted it on 1st november 2009 and havent got it yet. Because of that i have cancelled my India tour and more importantly missed a good job oppertunity. Every time i call, first all i cant get through untill i call 1hour continuosly, they say still waiting for verification from patna office, as my passport was issued from patna.

I dony know where to complain about this. It seems India is still 1947 era. Need help pleaseeeeeeeeee!!
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