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[Resolved]  Petrol Pump of M/s Bharat Petroleum — Malfunctioning of Petrol Machine

Retail Petrol Pump Details:TIN: [protected] "TAXI SANGAM" Prop: Ram Panjawani Krishnalal Panjwani- Raiwala (Dehradun), Ph[protected]

MY PROBLEM:-
On 5/10/10 I asked for Rs 200/= normal petrol but they have given me petrol of Rs 199.96 as per the machine Ruppes unit display. The Rupees disply unit was showing 9 digit in continuation of 7 digit in place of 8 digit and this was discussed with representative of Petrol Pump. They were explaining that everything is normal and they can give me petrol receipt of Rs 200/=. This receipt/Cashmemo no L5722 (05/101/10) of Rs 200/= was generated manually so this was not a correct reading of machine. This problem I write in their book on 05/10/10 but till today (08/10/10) I did not received any calls from their side/M/s Bharat Petroleum. They have not given me any receipt of my complain.

Technically 8 digit must be displayed in continuation of 7 digit. If 9 digit is shown after 7 digit than it may be wrong setting/wrong display in Rupees or it is 8 digit displayed by machine and after that machine
will display 9 digit But salesman stop machine at 8 digit point and explaining it as 9 digit.

Conclusion is that they have given me Rs 188.86 Petrol in place of Rs
200/= and remaining amount (Rs 11.14) is in account of Petrol pump owner.

This is a malpractice used by this petrol pump and they are cheating the customer as well as M/s BHARAT Petroleum.

M/s Bharat Petroleum must penalize this owner as per sale of petrol from last inspection date of machine to till 05/10/10 and to take necessary and preventive actions against this Owner so that in future they can not cheat the customer and M/s BHARAT Petroleum.

My
EXPECTING BETTER RESULTS
with regards
N.P.Singh
Mb- [protected]
********************************************************************************...
I registered my complained on BPCL website (details below) but till 08/101/10 no responce
received from there side.
********************************************************************************...
Subject: Complaint posted on BPCL Corporate site
From: [protected]@bpcl.in
Date: Tue, October 5, 2010 4:02 pm
To: [protected]@bhelhwr.co.in
[protected][protected][protected][protected]

Dear Mr. N P SINGH ,

Your Complaint has been registered and being forwarded to the concerned
person for action.

Please make note of your Complaint ticket number C[protected]. This shall
serve as reference
number for further correspondence.

We value your feedback and shall try to address your issue at the earliest.

Thanking you for your patience.

Web Administrator
BPCL
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

In our petrol bunk We have 2 petrol machines and 1 diesel machine.out of the two petrol machines one is working and the other is not functioning.It is under repair till now.So please take that machine off and replace it with a latest double nozzle petrol machine because we have so much of petrol sales.

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    Contact Information

    Raiwala (Dehradun-Haridwar Hig
    Uttarakhand
    India

    Complaint categoryCategory: Other
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