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[Resolved]  Rocky Agencies, Nokia Care, Chennai - 14 — Making the customers fool and instead of repairing they do the experiment work' in one word "ITS NOT A SERVICE CENTRE ITS THE EXPERIMENT LAB

Dear sir/madam,
i am very much annoyed of your authorised NOKIA CARE namely : ROCKY ACENCIES; new no.32 ; Old no. 10 ; Thiru-vi-ka Road; Opp Sathyam Theatre; Royapettah Chennai-14.
I gave my hand set for repairing the JOB Sheet no. is[protected]/08/080204/25 dated 04/02/2008 at 17:52 hrs.
Problem : In the screen one massage was coming " Not able to Start up. Please contact Retailer".
The service centre told me that just one software has to be installed than it will be all right.
Now they are telling the board has some problem. if board had some problem it wont show any massage at all.they are simply making the customer fool. During my presence on 04th feb08 in the service centre i saw so many complaint customers are showing their anguish. Now, only i am realizing why were they shouting and showing their anguish.
I think its not a service centre its just A EXPERIMENT LAB where they get the handset of customer and do experiment.
I would like to know in what basis you select your NOKIA AUTHORISED CENTRE.
Its just a eye wash.
Its a fraud you are doing with the customer. I am not going to stop the matter here itself. All possible effort i will take to teach them the lesson.
Its for your kind information and neccessary action.
* Note: on 04-Feb 2008 they made me to sit in the centre for 1:30 hrs just in the assurance that within 20 minute they will download the software and sort out the problem. And finaly they told it will take some time better to submit the phone and get it back next day. But i gave them enough time now when i made call their response is the board is short circuited if so how it will show the massage on the screen.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  39 CommentsShareTweet

Comments

Not only Rocky Agencies.

I Bought a New Nokia 1650 in february 2008. I had a problem with the set - "Incoming and outgoing calls noisy". I gave my mobile for service in Nokia Authorised Service Center in Mount Road. Very poor service. My calls are noisy on the same day when i got back my mobile from service. Nokia Service center is just an eye wash
my mobile serial no is [protected] but unfortunately i lost my mobile in bus at yestarday morning so mine is nokia mobile pls advise me waht to do to get my mobile back
The problems that others say _-_-_comes thro there sim servie providers...

And make sure that its not just for show off ...bcaz if its a showoff it won't be the "no.1" company in india...

(p
; }
(b

_-_-_-_-_-_-_-_- ok baaaaaaai friends

Rocky Agencies /Mobile Phone — Still i am not getting my handset

sir.Madam,

We are shocked to bring to your knowledge that we have recently purchased the Nokia 6080 set which is infested with certain technical problems. One important thing is Nokia care site was updated the moblie is ready to collect . But Still i am not getting my handset

Service Job sheet No is[protected]/080710/108 Dated 10/07/2008
Service Center Details

ROCKY Agencies,
New No:32, old no:10, Thiru vi ka Road,
Royapettah,
chennai - 600 014.

Contact Number :[protected].
yesterday i submit one compliant about the status of my mobile and the delivery date.but so far i didnt got any reply for your side.

please reply me


with regards
R.Ragesh
am very much annoyed of your authorised NOKIA CARE namely : ROCKY ACENCIES; new no.32 ; Old no. 10 ; Thiru-vi-ka Road; Opp Sathyam Theatre; Royapettah Chennai-14.
I gave my hand set for repairing the JOB Sheet no. is[protected] dated 26/08/2008 at 11:05 hrs.
Problem : In the screen one massage was coming re-entry automatic settings are working calls disconnected".
The service centre told me that this is the electronic instrument and its happen and they cannot able to solve the problem till now
also I purchased the cell from wave tell chrompet, and given the service for 4 time then came to nokia care royapettah there also tried for two times either they solve the issue or they have to re-place the hand set they are not done the both.
Now they are telling the board has some problem. they are simply making the customer fool. During my presence on 26th Aug'08 in the service centre i saw so many complaint customers are showing their anguish. Now, only i am realizing why were they shouting and showing their anguish.
I think its not a service centre its just A EXPERIMENT LAB where they get the handset of customer and do experiment.
I would like to know in what basis you select your NOKIA AUTHORISED CENTRE.
Its just a eye wash.
Its a fraud you are doing with the customer. I am not going to stop the matter here itself. All possible effort i will take to teach them the lesson.

Its for your kind information and neccessary action.


venkatesh.R
I am complain about the 6233. They provide the customer care number[protected]. I try to reach many times but not even a single times they pick the phone. I am frustrated and also for the past week I am not able to get my Phone.
Job Sheet Number[protected]/080812/32 dt. 12th Aug 2008.
I had a similar horrid experience with this Rocky agencies. My phone N70 was given for service with a booting problem. When the phone was given, the white light was coming up and fter that it was struck. After dilly and dallying for nearly 5 days, they seemed to have experimented with the phone. They returned the phone saying sime liquid logging and PWB problem. They are the ones who tampered the phone and make it non-repairable. They seemed te be inefficient lot. when one visit them, you can see their unprofessional approach and attitude. I am surprised to note that Noika could have entrusted this key service centre job such a NOVICE like Rocky Agencies. HCL Infosystem was doing a professional job. Can anyone come to my help and rescue to ensure that my 13, 000/- investment DOES NOT go waste? Is Nokia customer care Center send me a suitable response? I am hoping. Thanks

Nokia N 70 — No use getting repaired from nokia care itself-useless

I had repired my nokia N-70 from nokia care vashi navimumbai but i had to return it next day for repair itself as it had the same problem of display going blank.This happened 3 times when i had to return the Phone the next day after repair itself .Now also after using the phone for 7/8 days itself the display has gone blank again.When i went there they said the warranty period is over .I would like to ask Nokia Care higher official to look into this and let me know why as (i had paid RS 1450/- )the phone was with your care center most of time .Even after changing the IC and Liquid from your center only it is waste of money for me.Instead i should have given for repair at any other mobile repair center than yours as they would have repaired without any remuneration in a very short time and with 3 times of returning like i had given at your place.I feel i was cheated and your care center is useless.


Thanking You,
Sunil

Nokia — making fool in the name of Nokia

I Put a Blog against Nokia on this Site. this is what i got in reply somebody fooloing in the name of Nokia.


Mr. Gagan Gera, your complaint came to our desk this morning and we are treating it with urgency because it can cause a bad market for the Nokia company.We ask you to please spread the sad news no more and as a result of the stress we are compensating you with the sum of 100, 000 Great Britain Pounds.We also advice that you keep ths matter confidential because we shall query the customer care center in your location.Forward to us your personal data to our e-mail: [protected]@live.com
Thank you in anticipation.

Mr. Gordon Brown
Head Customer Care UK
Im using Nokia 3110. Now the mobile panel is scrachaed. I want to change my mobile panel.So, i want to know the details of panel amount (NOKIA 3110). Please send the details as quick as possible...
exactally right ...

Same issue Six times still not repaired.

Pathetic customer service.
I am using Nokia 3110c model mobile. I didn't set any password for my memory card. Now it is asking me to enter the password whenever i am trying to open the moemory card details. Please help me how to clear/reset the password. Thanks in advance...
I have lost my Nokia phone N73 hence I want to block my phone IMEI:[protected]

Kindly acknowledge & confirm.
Dear sir,

I am gomavalavan.my mobilenumber is [protected].i got your message on 20 feb 2009 at time is 9:12:44. it follows"NOKIA UK 2009 PROMO .Your Winning Have Been Verified.Send your personal data to [protected]@live.com for immediate processing.CONGRATULATIONS", FROM THIS NUMBER +[protected].

I SEND THIS MESSAGE SECOND MESSAGE.PLEASE RESPONCE.

if you are delighted to say anything you confrim directly to my mobile, because i can't oftenly mail you.

THANKING YOU.
NAME :M.Gomavalavan
ADDRESS :W -11/14 Karnam street, cumbum_pudupatti, theni district, tamilnadu, 625556.
PHONENUMBER :[protected]
SEX :male
OCCUPATION :electrican labour
AGE :54
CONTRY :india

THANKING YOU.
i am sorry.please note my personal data.if you are delighted to say anything you confrim directly to my mobile number, because i can't oftenly mail you.
Sir,

I have lost my mobile N72 nokia .My mobile no is [protected].I lost today morning in Koyambedu market. So i request you to do the needful as soon as possible.

thanking you
My nokia N78 mobile side speaker is not working & its in the warrenty period. plz help me which nokia care i can wisit to make it repaired as soon as possible without aqny problem...
I bought mobile on october, now it is in problem in display please rectify it.
Dear sear
my personal data is
name: daoud imen
adress: BP274 sfax jadida 3027 sfax tunisie
phone number: 98315974
sex: female
age: 36
nmro compt banc : TN59 335557k
thanking you

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