[Resolved] Rocky Agencies, Nokia Care, Chennai - 14 — Making the customers fool and instead of repairing they do the experiment work' in one word "ITS NOT A SERVICE CENTRE ITS THE EXPERIMENT LAB
i am very much annoyed of your authorised NOKIA CARE namely : ROCKY ACENCIES; new no.32 ; Old no. 10 ; Thiru-vi-ka Road; Opp Sathyam Theatre; Royapettah Chennai-14.
I gave my hand set for repairing the JOB Sheet no. is[protected]/08/080204/25 dated 04/02/2008 at 17:52 hrs.
Problem : In the screen one massage was coming " Not able to Start up. Please contact Retailer".
The service centre told me that just one software has to be installed than it will be all right.
Now they are telling the board has some problem. if board had some problem it wont show any massage at all.they are simply making the customer fool. During my presence on 04th feb08 in the service centre i saw so many complaint customers are showing their anguish. Now, only i am realizing why were they shouting and showing their anguish.
I think its not a service centre its just A EXPERIMENT LAB where they get the handset of customer and do experiment.
I would like to know in what basis you select your NOKIA AUTHORISED CENTRE.
Its just a eye wash.
Its a fraud you are doing with the customer. I am not going to stop the matter here itself. All possible effort i will take to teach them the lesson.
Its for your kind information and neccessary action.
* Note: on 04-Feb 2008 they made me to sit in the centre for 1:30 hrs just in the assurance that within 20 minute they will download the software and sort out the problem. And finaly they told it will take some time better to submit the phone and get it back next day. But i gave them enough time now when i made call their response is the board is short circuited if so how it will show the massage on the screen.
Complaint marked as Resolved Aug 13, 2020