Sukam / Inverter — Sukam inverter complaint

 
8 Reviews
Palakkad District, Kerala, India
 Abdussalamtt
I bought a Sukam inverter , Rs 16150 from Prompt enterprises , udaya complex, lakkidi, Ottapalam (with bill and warranty) Model No STURDY-I , Capacity-600VA/12V , Serial No[protected] L-2, in July 2009. Within a month, the inverter started giving problems. I called sale people and after two days they came and checked he said some problem with board we will send to head office after that we will replace the board , 3 weeks our inverter was idle after 3 weeks he came and installed the board this was working almost two months again stared problem this time company rep. came he said this is lightning problem next time we can not replace this board we will repair and again this 2 months idle , after two months he repair the board , after that our current bill become double this matter I talk to these people they said this is not inverter problem may be your consumption more , 3 months going like this again our inverter start problem now one year over when we are calling nobody coming I check with this one electrician he said your inverter battery is full time working that why now batter is useless . This is the worst product and service , I will never recommend this brand to anyone
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Congratulation to the my woes..
Dear customer,

We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Su-kam Executive
[protected]@su-kam.com
.
Dear customer,

We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at [protected]@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.

Su-kam Executive
[protected]@su-kam.com
Dear customer,

This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.

Su-kam Executive
[protected]@su-kam.com
the FUSION 3.5KVA invertor installed at my Residence in Mandi Dhanaura, GAJRAULA has not been working since yesterday, the complaint no. given to me by your TOLL FREE centre is :[protected], pl attend it immediately as the entire house is out of electricity since yesterday.
I request you to please take back this setup of SUKAM, (it was only on yr advice that i took SUKAM but actually it is NOKAM) as they have a horrible set of approach to attend the complaints of INVERTORS, when every body knows that the invertors are purchased as they have a light problem. I shall be ready to take any other make which promises complaint rectification within 24 hrs after complaints are lodged, as it is we have suffered a lot,
Or if you sugest we can take them to consumer court as this is the 4th time within a span of 4 months that the product has developed a snag, and it takes them days to acknowledge the complaint, the service centre at Merrutt very coolly say that they shall only send the service engineer on saturday, and giave us the engineers number, surprisingly it is wrong number, theperson who picked up the phone said that he is not authorised to attend the complaint at the address and some one else is looking after this area.

brother i am fedup of their after sales service, I am getting the entire setup dismantled and sending it to you for your replacement with another company.

I sent a email to SUKAM people in the morning today but they have not replied to the same till now.
Today I am told that by the Meerutt center that the complaints shall be attended by Bareilly center and Mr.Apurva of Bareilly centre says that since the complaint has been recd today it shall be attended only by monday,
CAN ANYONE EVER DREAM OF GOING WITHOUT POWER FOR 6 DAYS
THEY HAVE A VERY LACKADAISICAL APPROACH TOWARDS CUSTOMER COMPLAINTS
THEY SHOULD STOP ALL OPERATIONS IN AREAS WHERE THEY CANNOT PROVIDE SERVICE WITHIN 24 HRS
Please let me have the price of 800V+ Best Battery+Trolley+AMC+ installation...For Kottayam, Kerala. Now Iam in dubai, I want to install the same immediately in Kottyam..Please sent me a quote to [protected]@gmail.com
Su-kam inverter very bad.inverter and sarvice

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