[Resolved] Unison Logistics & Packers Pvt. Ltd. / Movers & Packers — Mishandling of Luggage / Fraud Commitments / Misbehaviour by Staff
- I shifted from Mumbai to Ahmedabad in September-09 using Services of So called ISO 9001 2000 company "Unison Logistics & Packers Pvt Ltd-Mumbai" for shifting of my Valuable Luggage
Specific Complaint :
- They committed for Removing of my "Voltas" brand Split Air Conditioner from Mumbai House in a proper manner and then Reattaching the same in a proper manner at my house at Ahmedabad. For this, they had charged me for Rs 2500/=.
- The Detatchment was made in a very haphazard manner by their so called "Trained Staff". The Critical Wires were cut in a very pathetic manner
- The above matters were confirmed by their 2 members, who had come to my house for re installing the said Air Conditioner. As per them, detatching of the A.C. was done pathetically by cutting critical wires
- Their 2 members from the staff committed to reinstall the A.C. in a proper manner
- But they also did not do that and kept me waiting for 3 days
- They visited my house 3 times and one of them had consumed heavy liquor each time when he entered my house
- I made complaints to their manager called Mr. Siddiqui - Mobile No [protected] at least 12 times. But he kept on giving me false promises
- Finally I managed to get the Mobile Numbers of the Managing Direcector of this company - Mr. Sharma, after lot of efforts
- I spoke to him on his Mobile Numbers - [protected] / [protected] / [protected] and he committed to me that I would be Reimbursed whatever the charges for refitting the same Air Conditioner thru Official Enginners from Voltas Company, by his company Unison Logistics & Packers Pvt Ltd. on producing Proper Bills/Receipts of my payment to Voltas. I reconfirmed the commitment from him and he categorically agreed to that
- Based on his commitment, I got my work done in a proper manner by Voltas Company Engineers and they charged me Rs 3860/=. I paid these charges and got receipts for the same
- Voltas Enginners confirmed to me that work done by this company's people at my Ahmedabad was pathetic and No Insulation was done. Had we started the A.C., the entire bathroom security was at stake
- I again spoke to Mr. Sharma - MD - Unison Logistics & Packers P Ltd and he asked me to mail him the receipts. I did the same on 12th October, 2009
- Post that I did not get any response in spite of calling them number of times
- Finally I could get thru the mobile no of Mr. Sharma - MD - Unison Logistics & Packers P Ltd. He completely moved off from his commitment and clearly told me to do whatever I can. After continuous Arguements, he agreed to refund me Rs 2500/= which was the charge for doing Air Conditioner work. I did not Agree to this and insisted for Rs 3860/= only
General Complaints :
1. The Luggage was packed in pathetic manner
2. The same was Loaded in Pathetic Manner
3. Additional Money were asked by their staff at Mumbai while Loading and I paid Rs 700/= cash to them
4. Truck did not reach on time and continuous wrong commitments were given by the staff
5. Finally when Truck came, the unloading was done in a very pathetic manner
6. Again 3 out of 4 of their staff had consumed good amount of liquor and they were misbehaving with my family
7. The staff again asked for additional monry and I had no choice but to give money. I paid them Rs 800/= in Cash
THIS IS ISO 9001 2000 COMPANY AND TREATING CORPORATE CUSTOMERS LIKE THIS WHICH IS NOT AT ALL ACCEPTABLE.
I REQUEST YOU TO GET ME THE REIMBURSEMENT OF RS 3860/= FROM THE SAID COMPANY PAID BY ME TO VOLTAS COMPANY ON ACCOUNT OF GETTING MY A.C. FITTED AND REIMBURSEMENT OF RS 1500/= CASH PAID BY ME TO THEIR STAFF.
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Aug 14, 2020Complaint marked as Resolved
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