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[Resolved]  VI-GA Mahtani Fashion Pvt. Ltd./ Shoe — Complaint on Manufacturing Problem/Shoe replacement issue of VI-GA Mahtani Fashion Pvt. Ltd.

Respected Sir/Madam,

I bought Shoe of Rs.1299.00 at VI-GA Mahtani Fashion Pvt. Ltd. No: 21, Main Rajpur Road, Near Congress Bhavan, Opp. McDonald Dehradun 248001. The Invoice No: 15877/CST ND-[protected] dated on 09/08/2009 less than 1-month time the purchased shoe had manufacturing defect. I went to shop for replacement; they have given a acknowledgment receipt for my shoe replacement. The Serial No: 6390 on 17/09/2009. They have given me the date 28/09/2009 to collect the replacement shoe. Now they are not given up to today and they are confusing me. I am not asking for return my money back. Now they are saying the shoe you bought its on 50% sale and if you want to take another shoe, we will adjust only 50% for your new purchase. Please help me to resolve my shoe replacement ASAP because if I paid the full amount of that shoe, why do they reduce 50%. (Example: If today, we are paying the full amount of the shoe and if tomorrow that shoe come up to on 90% sale that means they are making us fool).
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

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Dear Sir, I have forwarded so many times following mail to the mail ID ([protected]@vi-ga.in
) given on the company site every time it was failed to deliver.........................

[protected] Forwarded message[protected]
From: S WAHI <[protected]@gmail.com>
Date: Thu, 19 Aug 2010 00:23:18 +0530
Subject: Invoice No 12149 Dt.[protected].......Laceup Shoes Worth Rs. 1700.00
To: [protected]@vi-ga.in

Dear Sir,

This is to inform you that I had purchased a new shoes from your
Varanasi Showroom situated at Sigra Varanasi with a feeling of that I
am getting premium quality product which was assured by your
representative too during purchase..............But I am very
disappointed to share with you that the product was not up to the
satisfaction label.

This was assured that the product stitching & sole is pasted so neatly
& strongly that will not get defected very soon but I am attaching
herewith the photograph of the shoe which turn into very bad shape
within 20-25 days o[censored]sage...............Though it was assured by your
representative that we are offering you warranty & guaranty for the
same (during purchase) & yesterday I showed him the condition of shoes
he told me that..........Sir, I need to send it to Delhi office to get
it repair / replace.............

Request you to kindly suggest what to do..................I was very
sure about the quality of the VI-GA that it must be good, But I hope
you can very well understand that such incidences create little doubt.
So looking forward for needful solution so that I can maintain my
trust on the brand...............

Thanks & Regards,
S Wahi
[protected])

, also tried contact no[protected] given on site not in existence & second no[protected] attended by any student told that it is not a Vi-Ga show Room or Office No. Not only this I have submitted my request to company's site got confirmation of delivery but not received any satisfactory reply..........

Need help to get reply from company to get replacement of product..............

Vi-Ga — Bad Quality Shoes

I bought a pair of boots for Rs.2000 in January for my wife. She wore for for the month and kept it packed during the summer. Yesterday, with the winters back, she unpacked the pair of boots. To her shock, she found that the skin of the boots has peeled off within less than a year.My wife wore the pair of shoes in exactly 4 occasions, all in the month of January.

The Vi-Ga shop in Lajpat Nagar, Delhi said that nothing can be done. They said that the warranty period is only for 3 months. Did they expect one to wear boots during summer?

Moreover, with their laidback attitude it seems they are aware of the problem and this incident didn't come as a surprise to them.

I tried calling in the website's given contact numbers, but the numbers are false. Their customer care do not reply to mails.

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