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[Resolved]  www.dhgate.com — online shopping

I bought a product from dhgate.com and I was delivered different product as to what was advertise.
Please advise a solution to this as even the website is not helping for a solution.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

From: made2010
To: [protected]@yahoo.com
Title: Posted on:[protected]:49:22
PO#[protected]


made2010 Dear friend We have got your order, We will send your packag 03-31 22:49
Dear friend
We have got your order, We will send your package within 1-2 days.
If you need any assistance, please feel free to contact us.
Thanks Best Regards!


made2010 Dear friend Thanks for your order, I had sent the goods to y 04-01 21:40
Dear friend
Thanks for your order, I had sent the goods to you by EMS with tracking number EE[protected]CN.which could be traced on http://www.ems.com.cn/english-main.jsp

2-3 days, It usually takes about 2 days for the shipment number to be shown up on courier's website.
Keep in touch.
Thanks Best Regards!


made2010 Dear friend, i am sorry, Bad news, I am afraid. Now that China 04-07 17:54
Dear friend, i am sorry, Bad news, I am afraid.
Now that China's Customs of exit more difficult, your project I am worried that China Customs has been knocking at the gate, and we are very sorry about it.
I'd like to hear your ideas about the problem
Thanks Best Regards!






marita43 I TRY GET INFORMATION ABOUT THE EMS EE[protected]CN PLEASE GI 04-08 04:55
I TRY GET INFORMATION ABOUT THE EMS EE[protected]CN PLEASE GIVE THE INFORMATION THANK MARITA


made2010 hi friend, i am very sorry to take so much troublem to you, As 04-08 08:25
hi friend, i am very sorry to take so much troublem to you, As difficult recent exit customs, your item has been knocking at the gate of the customs
and we are very sorry that you feel that money back to you or continue to wait for it.

if there is anything i can help you please contact me, thanks Best Regards!


marita43 HI ONLY WANT INFORMATION BECAUSE I DON'T GET ANY INFORM 04-12 12:14
HI ONLY WANT INFORMATION BECAUSE I DON'T GET ANY INFORMATION IN TRAKING FOR EMS I PUT THIS FOR GET THE INFORMATION, WHERE IS MY PAQUETS BUT DON'T GET ANY INFORMATION SEAD IS WRONG TRAKING. ONLY NEED WHERE RECIB THIS PAQUET IN COSTA RICA PLEASE BLESSING MARITA


made2010 Dear friend, i am sorry, Bad news, I am afraid. Recent that Ch 04-13 00:36
Dear friend, i am sorry, Bad news, I am afraid.
Recent that China's Customs of exit more difficult, your project I am worried that China Customs has been knocking at the gate, and we are very sorry about it.
I will contact DHgate Return all money to you, hoe dou you think?
i am very sorry to take so much troublem to you
if there is anything i can help you please contact me, thanks Best Regards!



marita43 thanks for aswer, I try wait for this week maybe coming to c 04-13 05:53
thanks for aswer, I try wait for this week maybe coming to costa rica, whatever I write to you thanks blessing marita


made2010 Dear friend Thank you for your letter, i will contact the dh 04-13 07:52
Dear friend
Thank you for your letter, i will contact the dhgate return your money, Thank you for your understanding and support.
i am very sorry to take so much troublem to you
if there is anything i can help you please contact me, thanks Best Regards!



marita43 Online Tracking     :No information for this track 04-17 03:04
Online Tracking  
 


:No information for this tracking.

EMS Verification Code


Single Shipment Tracking
    Enter your shipment number
Verification Code




Batch Tracking
    Enter shipments numbers with a maximum of 10 items. Press "Enter" to separate
P

PLEASE VERIFY THIS INFORMATION, I DON'T RECIEVED THE PAQUET, AND THE EMS TRACKING DON'T SEE WHERE IS THE PAQUET. PLEASE I WRITE TO ME


made2010 hi friend i am sorry, I fear knock you off the package by C 04-17 05:19
hi friend
i am sorry, I fear knock you off the package by Customs.
don't worry, If this is true, i will return all money to you.
thank you st Regards!



marita43 HI I WRITE ABOUT THE PHONE, I DON'T WAIT MUCH, PLAESE S 04-20 09:27
HI I WRITE ABOUT THE PHONE, I DON'T WAIT MUCH, PLAESE SEND THE MONEY TO MY CREDIT CARD, BECAUSE THE PACKET, I DON'T KNOW WHERE IS.OR IS TRU SEND... PLEASE I NEED MY MONEY TO MY CREDIT CARD. THANKS MARITA


made2010 hi friend i will return all money to you. thank you st Reg 04-20 11:49
hi friend
i will return all money to you.
thank you st Regards!



Marcar este mensajeRE:[protected] refund *^ac323c858b^*martes, junio 8, 2010, 1:57 amDe: "service" <[protected]@dhgate.com>Añadir remitente a ContactosA: [protected]@yahoo.com Dear Marita Moffett

Thank you for contacting us.So sorry for the inconveniences caused.Your seller has picked your money before we processing your refund . Now we do not have your payment anymore here.Your seller has it now.We can not force the sellers do anything, so If your seller has new order here, we will refund you to your paypal account asap.

Now you can contact the seller directly by logging into your “My DHgate” and then click on the active orders that you wish to review. Once you are on this page, click the corresponding order number and you will be transferred to a page with a series of tabs. Click the ”message to seller”or contact seller tab and leave a message in the box provided in order to contact the seller directly. And we’d like to explain our Dispute process to you, which may help you next time.
Please click http://help.dhgate.com/help/buyerhelpen.php?catid=3202 to read the details.



If you have any other questions please don’t hesitate to contact us.

In order to improve the quality of our service, we’d appreciate it if you would take 1-2 minutes to complete the following survey.

http://www.surveymonkey.com/s/KRGPLF8

Best Regards

Mi Tian
Customer Service Department
DHgate.com
Fast Trading Marketplace
Email: [protected]@DHgate.com
Website: www.DHgate.com
Tel:[protected]
Fax:[protected]
Add: 6F Dimeng Commercial Bldg., No. 3-2 Hua Yuan Rd., Haidian Dist. Beijing, China 100083
I NEVER RECIEVED THIS MONEY I THINK YOU DON'T BUY NATHING WITH THIS COMPANY DHGATE

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