[Resolved] XOOM MONEY TRANSFER — Irresponsive Customer Care
My name is sajith cyril , i am into software development and web designing. Recently couple of my clients have done money transfer though Xoom Money Transfer ( www.xoom.com ) these transactions were canceled by xoom verification team.
Its been more than a week now and clients today complained about xoom not refunding their money back.
I was a regular customer of xoom in 2008 i have done 31 transaction in 2009 i have done 10 transactions. Me contacted XOOM to know what happened this time. their reply was
"My sender breached Terms Of Service"
When me passed this message to client they responded to xoom but now they replied to sender
"We cannot complete this transaction due to a problem with the recipient’s ability to receive funds via Xoom. Unfortunately, due to US Privacy laws, we are prohibited to disclose further information."
So now they are pointing fingers towards me and when they do that i have complete rights to know the problem with the my ability to receive funds via Xoom
I have droped to customer care though contact us form of their website https://www.xoom.com/sendmoneynow/help?emailCustomerService=true they gave me some incident number[protected] and they will reply in 24 hours. after 2 days when me contacted xoom customer service what the answer gave me was an absolute comedy for XOOM 24 hours is 3 working days they work 8 hours a day so it will take 3 days to respond.
Me droped in again this time they gave new incident number[protected] and time frame of 12 hours , what to tell they never contacted back. now when i drop a complaint they are not giving complaint numbers
I am very upset now the clients are telling me they were ready to do by western union since me advised XOOM they did through xoom.
Myself suspect a scam and fear of money loss since xoom haven't paid back my clients
Me dont know what to do now. Advice to overcome this situation is highly welcomed
Complaint marked as Resolved Aug 14, 2020