Oct 06, 2015
Updated by singlaashokdr I hereby want to brief you about the sad affairs through which I am passing since 20/8/15 (since association with your co.).
At the invitation from phone numbers [protected] and [protected], I along with my wife went to hotel Samrat, Moga for presentation where Raman Thakur ([protected]) stressed us on the need for family vacations each year.
When he saw that I am not interested in 25 years plan, he offered me 10 years plan with6N/7D( 2A+2 K) every year, If one more family accompanies me then 5N/6D( 4A+4K) and if even one more family joins then 4N/5D( 6A+5K) holidays. PLUS additional benefit of life-long (99 years) usage of club properties. Additionally, as promo-offer( 4 air-tickets to any part in India+ 2 food vouchers+ 2 AMC waiver-off). All this with price of Rs. 65000/- plus Rs. 7000/- as AMC per year.
He along-with Sumit ( [protected]) came to my home, took Rs. 50000/- by card and Rs. 15000/- by cheque . I, at the same time, finalized dates 11-18th Oct. for Munnar and Kovalam( promo-offer). They took photos of all o[censored]s along with aadhar card copies and took my signatures on some papers- vacation membership and club membership forms. Regarding tickets and food vouchers, they assured to be done in 3-4 days as these forms will reach head quarter.
On 31/8/15, he assured that tickets will be confirmed along with membership cards. On 3/9/15, he told me that process is going on. Since then he phone is switched off and Sumit not picking phone.
On 11th Sept., I got a call from Esha ( Delhi branch) in response to my e-mail in which I had wrote about aforesaid promo-offer and she said that she will talk to Raman and then let me know further. On her desire, I mailed her copy of the paper on which he had written all these things which I am sending to you also.
Getting suspicious, I wrote to CCIL and then on 19th I got mail from CCIL by which I came to know that it is only club membership and no vacations. A GREAT SHOCK FOR ME. Talked and informed Esha and wrote to CCIL about the fraud by these persons.
ON 25/9/15, I had a long talk with Esha again and she assured that she will talk to me after discussion with seniors in the evening.
Now I got call from Headoffice on 30/9/15 and I informed them in details.
I fail to understand:-
1. Why such persons have been engaged or it is just the modus-operandi to trap the customers in the name of vacations and grab their money.( Later on, from the hotel and police station Moga, I came to know that they also cheated a person from Patiala sometime back and on police complaint, they made a written compromise with that person in the police station to refund his money in 45 days. If you want I can send you that copy).
2. Why all agreement papers (which they got signed from me ) have not been sent back to me.
3. Why they switched off / not picking the phone? Not even Esha uttered a word for their such behavior in her any mail/ call though I informed her on 11/9/15.
4. Not only I or you, any person will agree – why a person (residing at 500 km far away and working in his Punjab state service)will take club membership of NCR area and that too without vacation?
5. When they promised and got my signatures on vacation and club membership forms, then why I am being deprived of vacations( 6N/7D for 10 years) for which they were on promotion campaign to Moga and had come here 500 km form Delhi.
I had given money only to enjoy vacations for 10 years as per promise by them. But it is very sad that they have cheated and made fraud with me to grab money.
The non-refundable clause mentioned in the country club agreement doesn't stand in the court as it is a one sided verdict. This was already mentioned by Ludhiana court against these same frauds named Country Vacations. These are the steps, you should follow.
If the payment was made less than 10 days ago, file a cancellation request and file a dispute with your bank. There is a 10 days cooling off period with any agreement.
If the payment was made less than 2 months ago, file a cancellation request and file a dispute with your bank. Depending upon the bank, you might receive the refund. HDFC is a bank which is known to provide refunds in such case.
If the payment was not made using a card, or if 2 months have passed, send a formal cancellation request to country club ( email to their customer care id from your registered email id ). Also, send a registered post to Country club with the same complaint. Send it to their local office as well as their head office. Give them 15 days to respond. They will try to give fake replies and try to lengthen the process. Just stand firm for the cancellation of membership. After 15 days, file a consumer court case. If you have any issues, feel free to post it on
https://www.facebook.com/cheatedbycountryclub
We also have a dedicated website - http://cheatedbycountryclub.in/