Oct 06, 2015
Updated by singlaashokdr I hereby want to brief you about the sad affairs through which I am passing since 20/8/15 (since association with your co.).
At the invitation from phone numbers [protected] and [protected], I along with my wife went to hotel Samrat, Moga for presentation where Raman Thakur ([protected]) stressed us on the need for family vacations each year.
When he saw that I am not interested in 25 years plan, he offered me 10 years plan with6N/7D( 2A+2 K) every year, If one more family accompanies me then 5N/6D( 4A+4K) and if even one more family joins then 4N/5D( 6A+5K) holidays. PLUS additional benefit of life-long (99 years) usage of club properties. Additionally, as promo-offer( 4 air-tickets to any part in India+ 2 food vouchers+ 2 AMC waiver-off). All this with price of Rs. 65000/- plus Rs. 7000/- as AMC per year.
He along-with Sumit ( [protected]) came to my home, took Rs. 50000/- by card and Rs. 15000/- by cheque . I, at the same time, finalized dates 11-18th Oct. for Munnar and Kovalam( promo-offer). They took photos of all o[censored]s along with aadhar card copies and took my signatures on some papers- vacation membership and club membership forms. Regarding tickets and food vouchers, they assured to be done in 3-4 days as these forms will reach head quarter.
On 31/8/15, he assured that tickets will be confirmed along with membership cards. On 3/9/15, he told me that process is going on. Since then he phone is switched off and Sumit not picking phone.
On 11th Sept., I got a call from Esha ( Delhi branch) in response to my e-mail in which I had wrote about aforesaid promo-offer and she said that she will talk to Raman and then let me know further. On her desire, I mailed her copy of the paper on which he had written all these things which I am sending to you also.
Getting suspicious, I wrote to CCIL and then on 19th I got mail from CCIL by which I came to know that it is only club membership and no vacations. A GREAT SHOCK FOR ME. Talked and informed Esha and wrote to CCIL about the fraud by these persons.
ON 25/9/15, I had a long talk with Esha again and she assured that she will talk to me after discussion with seniors in the evening.
Now I got call from Headoffice on 30/9/15 and I informed them in details.
I fail to understand:-
1. Why such persons have been engaged or it is just the modus-operandi to trap the customers in the name of vacations and grab their money.( Later on, from the hotel and police station Moga, I came to know that they also cheated a person from Patiala sometime back and on police complaint, they made a written compromise with that person in the police station to refund his money in 45 days. If you want I can send you that copy).
2. Why all agreement papers (which they got signed from me ) have not been sent back to me.
3. Why they switched off / not picking the phone? Not even Esha uttered a word for their such behavior in her any mail/ call though I informed her on 11/9/15.
4. Not only I or you, any person will agree – why a person (residing at 500 km far away and working in his Punjab state service)will take club membership of NCR area and that too without vacation?
5. When they promised and got my signatures on vacation and club membership forms, then why I am being deprived of vacations( 6N/7D for 10 years) for which they were on promotion campaign to Moga and had come here 500 km form Delhi.
I had given money only to enjoy vacations for 10 years as per promise by them. But it is very sad that they have cheated and made fraud with me to grab money.
Some months back I purchased a LG 32' LED TV for my Personal room and the invoice date was 9th December 2014. This product was very sparingly used and is very much within warranty. on 16th October as usual I was using my TV and everything was working fine wherein I powered it off to go back to bed. Again when on 17th October I switched my TV back and I was surprised to feel that there was something wrong with the TV. The screen showed horizontal lines to start and within minutes the Lines started increasing and there were dots in between . I was shocked and switched it off immediately .I reported it to your service center and they arranged me for a service technician who turned up today (19th October 2015).
Now the service engineer as soon as he entered my home asked me to switch on my TV and within seconds reacted very uncomfortably and told me that I had individually damaged the TV and that he cannot attend to this problem. I started explaining him that we had not damaged or have not done anything to damage the product by any chance. He had no time or patience to even listen to me and started walking out after taking a picture of my television even while i was talking to him. I called him and told him that the TV was just 9 months old and very well within warranty and to please listen to us atleast. He kept on moving and said that I will have to either throw this TV out or spend more than Rs.12, 000 to get it fixed.
we were totally frustrated and let down by a brand who we trusted all these years. I would like to still reiterate that we had not by any change damaged the TV and would still hope to see that LG values it customers more than money and its policies.We are very upset and have started hearing from my family all kinds of advises to see that i never turn up to LG products in future. but somehow i write this mail hoping that our frustration and disappointment is attended to by the LG as a brand.